Purrformレビュー 

Purrform からの回答

2026年2月2日 に公開

Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re really pleased to hear you were happy with the speedy delivery, packaging, and—most importantly—that your fussy cats transitioned so well to the product 🐾

We completely understand your concerns around cost, especially when feeding a large feline family like yours. Your feedback about bulk buying options, discounts for larger quantities, and free delivery thresholds is genuinely valuable and has been passed on for consideration. We know multi-cat households have very different needs, and this kind of insight really helps us shape future options.

You’re also absolutely right that no completer can be entirely “purrrfect,” and we appreciate your balanced comments on choline and omega levels. As you noted, these can be adjusted depending on individual needs, but we understand that does add to overall costs.

We’re glad the Christmas discount helped on this occasion, and we truly appreciate your confidence in the product despite the pricing challenges. Thank you again for your honesty and support—it means a lot to us.

Purrform からの回答

2026年1月27日

Thank you for taking the time to share your feedback — we completely understand why the delivery cost on a smaller, trial-sized order can feel off-putting, especially for new customers.

As our food is raw and frozen, all orders must be sent on a next-day frozen delivery service. To ensure it arrives safely frozen, we use well-insulated packaging and ice sheets, which unfortunately adds to the cost. This same specialist packaging is required regardless of the size of the order.

All parcels are delivered via DPD, and the delivery charge is passed on directly and transparently to our customers. DPD charge a flat rate for parcels up to 20kg, which means the delivery cost is the same for a trial pack as it is for a much larger order. Because of this, trial packs can appear less cost-effective compared to larger orders — something we appreciate can be frustrating.

If you’d like to avoid the delivery charge, you can use the store locator on our website to see if there is a local stockist near you:
https://www.purrform.co.uk/stockists

Alternatively, customers living near St Albans are welcome to collect directly from us by selecting factory pick up at checkout:
Unit 7, North Orbital Commercial Park, St Albans, Hertfordshire, AL1 1XB.

We really appreciate your honest feedback, as it helps us understand how these costs are perceived. If you have any further questions or would like guidance on choosing the most cost-effective option, please don’t hesitate to get in touch — we’re always happy to help.

Purrform からの回答

2026年1月21日

Thank you so much, Julie, for such a wonderful and heartfelt review. It truly means the world to us to know that Purrform has been trusted by you and your beautiful Bengals for over 10 years, from tiny kittens at weaning right through to senior cats. Your kind words about the quality, freshness, and care we put into our food are exactly why we do what we do. We’re incredibly grateful for your continued support and love — thank you for being part of the Purrform family. 💜🐾

Purrform からの回答

2026年1月20日

Thank you so much for taking the time to share such a thoughtful review. We’re truly delighted to hear how much of a positive difference our products have made to your cats’ health and wellbeing. Knowing that you feel confident in the quality of our ingredients and that our cat-specific formulations are meeting their needs means a great deal to us. We’re also glad to hear the treats are helping keep their teeth clean and breath fresh. It’s wonderful to know our products are supporting your cats in feeling their very best.

Purrform からの回答

2026年1月14日

Thank you so much for sharing your experience. We’re truly delighted to hear that the rabbit recipe has made such a positive difference for your 18-year-old cat 🐾

Managing IBD can be incredibly challenging, especially when so many proteins trigger reactions, so it’s wonderful to know that our rabbit formula as a novel, single-protein raw food has helped resolve his symptoms and improve his quality of life. Hearing that there’s no more bloody diarrhoea and that he’s a happier cat means a great deal to us.

Thank you for trusting Purrform and for taking the time to leave such a thoughtful review. We wish you and your cat continued health and happiness.

Purrform からの回答

2026年1月14日

Thank you so much for taking the time to leave such a lovely review. We’re thrilled to hear that your Maine Coon enjoys our food so much — especially the rabbit, it’s always a favourite with picky eaters! It means a lot to us that you’ve trusted Purrform for many years and for both of your cats. We’re also really pleased to hear your positive feedback about our customer service and delivery options. Knowing that our human-grade, natural ingredients make a difference for your cat truly makes what we do worthwhile. Thank you again for your continued support 🐾

Purrform からの回答

2026年1月12日

Thank you for taking the time to share your experience with us.

We’re very sorry for the incorrect order and the inconvenience this caused, particularly over the Christmas period. We would also like to acknowledge that we did apologise in our original response to you — however, it’s clear that this did not come across in the way it should have, and for that we are truly sorry.

We fully understand how frustrating and stressful this situation must have been. While the error itself was quickly resolved once brought to our attention, we recognise that our communication lacked the empathy, reassurance, and follow-up you rightly expected.

We’re pleased that you value the quality of our food, but we agree that our customer service should always reflect the same standard.

Thank you again for your honest feedback, and we wish you and your cat all the very best.

Purrform からの回答

2026年1月12日

Thank you so much for your kind feedback. We’re delighted to hear you’ve been using us for years and that your cats love the food — that really means a lot to our whole team. We truly appreciate your continued support.

Purrform からの回答

2026年1月12日

Thank you so much for your lovely review. We’re really pleased to hear that you consistently receive great service and that your cat loves the food so much — especially knowing it’s the only food they’ll eat.

We completely understand your concern given the snowy conditions, so we’re delighted to hear your delivery arrived safely, even if it was slightly later than planned. Thank you for your patience and continued support.

Purrform からの回答

2026年1月12日

Thank you for taking the time to leave a review.

We’re sorry for the frustration caused around the discount code and the communication issues you experienced. To clarify, discount codes are unfortunately not able to be applied retroactively once an order has been placed, which is why we advised that the code could be used on a future order instead.

We’d also like to explain that we did not receive your initial message via the contact form on our website. We understand how frustrating this must have felt from your side, and we apologise for the delay in responding — once we received your follow-up email, we replied as quickly as possible.

We appreciate that this was disappointing, and your feedback has been shared internally to help us improve both how we communicate discount terms and how we monitor incoming enquiries.

We do genuinely value your custom and hope we can provide a smoother experience for you going forward.

Purrform からの回答

2026年1月8日

We’re sorry for the confusion and truly appreciate you bringing this to our attention. Review requests are sent automatically, and we understand how frustrating it can be to receive one before your order arrives. Your feedback helps us improve, and we appreciate your patience while your delivery is on the way.

Purrform からの回答

2026年1月7日

Thank you for such a thoughtful and detailed review — we really appreciate you taking the time to share this feedback.

We’re glad to hear you find the site easy to navigate and that DPD delivery generally works well. Your comments around checkout, discount codes, and loyalty rewards are especially helpful. We understand how managing multiple birthday and loyalty codes can become confusing, and your suggestion of a clearer, more streamlined loyalty discount model is something we’re actively considering, along with better visibility of available codes once logged in.

On delivery, thank you for the suggestions around pricing and incentives for larger orders. We wanted to clarify that we do offer free delivery on orders over 40kg which works out at 80 tubs or 40 boxes of pouches, which many customers use to stock up — as you mention, the freezer-friendly nature of the product makes this easier. Your point about encouraging larger orders is well taken.

Thanks again for the constructive feedback and for being such a loyal customer (and for feeding four very lucky cats!). We’ll be sharing your suggestions with the wider team as we continue to improve the experience.

Purrform からの回答

2026年1月7日

Thank you so much for your loyalty and for feeding Milo Purrform for over 5 years — that truly means a lot to us! We’re delighted to hear you’ve been happy with both the service and our response times. We also really appreciate your constructive feedback about the platform. Making discount codes and points easier to view and redeem is something we’re actively aware of, and feedback like yours helps us prioritise improvements. Thanks again for your continued support and for taking the time to share your experience 💚🐾

Purrform からの回答

2026年1月6日

Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that you appreciate the quality of our human-grade meats, our meal-sized sachets, and our delivery service. It’s great to know our team was able to resolve your query quickly, too. Most importantly, we’re thrilled that Neve loves the food! 🐾 Thank you for your support — it truly means a lot to us.

Purrform からの回答

2026年1月2日

Thank you so much for taking the time to share this moving review. We’re truly honoured to have played a part in such a positive change for both you and your Maine Coon. Hearing how she’s thriving now—and how much peace of mind it’s brought you—means more to us than we can express. Thank you for your trust, your loyalty, and for being part of the Purrform family 🐾

Purrform からの回答

2026年1月2日

Thank you for sharing this! We’re so pleased to hear Purrform works so well in your rotation and that your cats love it 🐈 Having a varied, enjoyable diet is so important, and it’s great to know our range helps make that easy. Thanks again for your support!

Purrform からの回答

2026年1月2日

Thank you for your lovely feedback! We’re glad everything arrived quickly and well packaged, and even happier to hear your cat enjoyed it 🐾 Thanks for choosing us and for taking the time to share your experience.

Purrform からの回答

2026年1月2日

Thank you so much for your review! We’re thrilled to hear the quality and packaging stand out, and it’s fantastic that your ferrets are loving it too. Congratulations on successfully transitioning them to raw – that’s a real testament to their enjoyment of the food. Thanks again for your support

Purrform からの回答

2026年1月2日

Thank you so much for your kind review! We’re delighted you’re happy with our products and really appreciate your understanding around the courier issue. Our team is always happy to go the extra mile to make sure no cats go without 🐾 Thanks again for your recommendation and support.

Purrform からの回答

2025年12月22日

Hi Sally, thank you for your feedback, we're glad to hear your Bengal loves our food!