Purrink レビュー 7

Purrink からの回答

2025年7月28日

Dear Sir/Madam,

First of all, we sincerely apologize for the inconvenience and confusion you’ve experienced regarding your order #PURNK48075.

We understand how frustrating it can be when an order seems to be in limbo. According to our records, the order was placed on June 22, 2025. Although we processed the shipment, it appears there was a miscommunication or delay in updating the delivery status.

On June 29, 2025, we sent an email notifying you that the item was out of stock. However, it may have gone to your junk or spam folder. We waited for your response until July 6, 2025, but unfortunately, we didn’t hear back from you.

Following that, you opened a PayPal dispute (Case ID: PP-R-CEI-583462721). We promptly submitted the required information and issued a refund on July 8, 2025. While PayPal’s review process can take a few additional days to finalize the refund, we understand how this delay could add to your frustration.

We’re glad to confirm that the case was closed, and the refund has been successfully issued.

Please rest assured that we take full responsibility for this situation. We are learning from this and working hard to improve our processes.

We also want to reassure you that we use PayPal intentionally because it’s one of the most secure and transparent payment platforms available. It gives customers like you a safe way to resolve issues — which is exactly why we support it.

Again, we’re truly sorry for the inconvenience and thank you for your patience.

If there’s anything more we can do to assist, please don’t hesitate to let us know.

Warm regards,

Purrink からの回答

2025年7月4日

Hi there,

Thank you for your feedback, and we're really sorry for any confusion.

We’ve carefully checked our system but couldn’t find any completed order under your name or email. It’s possible that the transaction wasn’t fully completed on your side — for example, if the payment didn’t go through or the checkout was interrupted.

If you believe the payment did go through, please reach out to us at support@purrink.com with any details you have (like the name used at checkout, the time of purchase, or a screenshot of the payment confirmation). We’ll be happy to look into it and assist you right away.

Thank you for your understanding!

Purrink からの回答

2025年5月23日

Thank you for your feedback, and we’re very sorry to hear about your experience.

After reviewing the situation, it seems there may have been a small typo in the email address provided, which could explain why our replies didn’t reach you. We’ve been trying to get in touch and are happy to assist you right away.
We truly appreciate your understanding and look forward to assisting you.

Warm regards,

Purrink からの回答

2025年5月23日

We’ve carefully reviewed the tracking information for your order, and it shows that the package with tracking number UJ786382793YP was successfully delivered on November 26, 2024.

If you did not receive the parcel or if there are any issues with the delivery, please don’t hesitate to contact us directly. We’re more than happy to help investigate and ensure everything is resolved to your satisfaction.

Thank you again for your patience, and we’re here if you need any further assistance.

Warm regards,