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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Really impressive customer service. Had a small mixup with delivery - wrong item sent. It happens, no big deal. What doesn’t normally happen is the superb response and resolution. Wish all interaction... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I had some problems with a kit I had from them. I sent some emails for their help to solve it, and they kindly responded. But it was my own fault as I had ordered the wrong kit from the wrong company,... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

The company advertises on meme-focused platforms like 9GAG, using informal content to attract attention. According to multiple external review sources, this company has a very low trust score. Produ... もっず芋る

5぀星のうち1の評䟡

I had high hopes for Puzzloria based on the price and presentation, but I was really let down. The quality of the product is incredibly cheap—thin materials, pieces that don’t fit well, and overall it... もっず芋る

䌁業が回答したした

䌁業情報

  1. 手工芞品
  2. アヌト・手工芞
  3. おもちゃ屋

圓該䌁業による蚘述

Founded in 2019, we create innovative, eco-friendly DIY products for all ages. With our motto "focus on originality, born different," our mission is to spark joy and promote sustainable, healthy lifestyles worldwide through unique creative kits.


連絡先

3.4

たあたあ

TrustScore 5段階評䟡の3.5

21件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 60に回答しおいたす

通垞2週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

I had some problems with a kit 


I had some problems with a kit I had from them. I sent some emails for their help to solve it, and they kindly responded. But it was my own fault as I had ordered the wrong kit from the wrong company, but the lady still helped me sort it out and solved my problems. After her action today, I will make them my first port of call in the future.

2026幎1月30日
Puzzloria ロゎ

Puzzloria からの回答

Hi Norman,

Thank you for your lovely review. We’re glad our team could help you resolve the issue with your lighting kit. Your trust and kind words mean a lot.

Kind regards,
George
Customer Support Team

5぀星のうち5の評䟡

Julia is great and helpful!

Julia was very attentive, responsive and knowledgeable.

2026幎1月9日
Puzzloria ロゎ

Puzzloria からの回答

Dear Michael,

Thank you for your kind feedback!

We’re delighted to hear that Julia was attentive, responsive, and knowledgeable throughout your experience. We’ll be sure to pass along your compliments to her—she’ll truly appreciate it.

If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We’re always happy to help.

George
Customer Support Team

5぀星のうち5の評䟡

I'm satisfied with the service

I'm satisfied with the service

2025幎12月27日
自発的なレビュヌ
Puzzloria ロゎ

Puzzloria からの回答

Dear Hasnain,

Thank you for your feedback. We’re glad to hear you’re satisfied with our service and truly appreciate your support.

Kind regards,

George
Customer Support Team

5぀星のうち5の評䟡

Great communication with Julie re my


Great communication with Julie re my order and it arrived just in time‌

2025幎12月24日
Puzzloria ロゎ

Puzzloria からの回答

Hi Mary,

Thank you for your lovely feedback! We’re so happy to hear that Julia’s communication was helpful and that your order arrived just in time. We’ll be sure to pass along your kind words to her.

Thanks again for choosing Puzzloria — we truly appreciate it!

Warm regards,
George
Customer Support Team

5぀星のうち5の評䟡

Received my carboard cutter today

Received my carboard cutter today, it took 10 days to produce it but that's fine cuz it was written in their website that this is a made to order type of products. My 10yo son loved it. Thanks

2025幎12月21日
Puzzloria ロゎ

Puzzloria からの回答

Hi Skyler,

Thanks so much for your kind review! We really appreciate your patience with the made-to-order timeline, and we’re thrilled to hear your son loved the cardboard cutter — that made our day 😊

Thanks again for your support!

Best regards,
George
Customer Support Team

5぀星のうち1の評䟡

Overpriced and Poor Quality

The company advertises on meme-focused platforms like 9GAG, using informal content to attract attention. According to multiple external review sources, this company has a very low trust score. Products are overpriced and showing signs of prior use. Shipping time take several weeks.

Avoid at all cost.

2025幎12月17日
自発的なレビュヌ
5぀星のうち5の評䟡

Brilliant service

Brilliant service. Came on time. Product was perfect. Then my son dropped it and you guys agreed to replace it. That went well as you also sent me a return sticker. New product came and was perfect. I will be buying from you a lot more. Ps. Julia looked after me. She was awesome.

2025幎12月12日
Puzzloria ロゎ

Puzzloria からの回答

Hi Michel,

Thank you for your great feedback. We’re really pleased to hear everything went smoothly, from delivery to the replacement process, and that the new product arrived perfect.

We’ll be sure to pass your kind words on to Julia—she’ll be delighted. We truly appreciate your trust and look forward to welcoming you back again soon.

Best regards,
George
Customer Support Team

5぀星のうち1の評䟡

No Returns, No Refund, Item looked like second-hand or B-stock

I ordered The Swinging Sticks from Puzzloria. The item arrived in a condition as if it came directly from a second-hand shop or a B-stock warehouse – with scratches all over and clear signs of prior use.
According to the product description, the sticks should be noise-free. In reality, they make a constant ticking sound, similar to a pendulum clock.
A return was only offered if I paid the return shipping costs to Paris myself. As an alternative, a 50% discount was proposed, which I declined.
I then opened a PayPal dispute. After about two weeks, Puzzloria informed me in writing that a full refund would be processed and asked me to close the PayPal case. I did so.
More than 6 weeks later, no refund has been received.
Since the PayPal case is closed, there is no further support there – the refund depends entirely on the seller, who is not responding.
I am a customer based in Germany.
Conclusion: Very untrustworthy seller. Not recommended. Finger off this website

2025幎11月4日
自発的なレビュヌ
5぀星のうち5の評䟡

Really impressive customer service

Really impressive customer service. Had a small mixup with delivery - wrong item sent. It happens, no big deal. What doesn’t normally happen is the superb response and resolution. Wish all interactions could be like this. Thank you Julia and puzzloria. You’ve earned some repeat business.

2025幎12月8日
Puzzloria ロゎ

Puzzloria からの回答

Hi Joe,

Thank you for your kind words! We're glad we could quickly sort out the delivery mix-up and appreciate your understanding. Julia and the team will be thrilled to hear your feedback. We're grateful for your support and happy to have earned your repeat business.

Warm regards,
George
Customer Support Team

5぀星のうち3の評䟡

Wonderful product

Wonderful product - in love with it! Will get another soon. Got it for my fiancée, perfect for the proposal!

2025幎9月11日
Puzzloria ロゎ

Puzzloria からの回答

Hi Johnathan,

We’re thrilled the piece played a part in such a meaningful moment. Wishing you both all the best, and we’ll be happy to help with your next one.

Warmly,

5぀星のうち3の評䟡

Challenging build but worth it

Challenging build but worth it. Instructions could be better in places. Materials feel premium though.

2025幎7月7日
自発的なレビュヌ
Puzzloria ロゎ

Puzzloria からの回答

Hi Johnathan,

Thanks for the honest feedback. We're glad you felt the end result was worth the challenge and that the materials met your expectations. We'll keep working to make the instructions clearer for future builds.

Warm regards

5぀星のうち1の評䟡

Overpriced and Poor Quality – Very Disappointed

I had high hopes for Puzzloria based on the price and presentation, but I was really let down. The quality of the product is incredibly cheap—thin materials, pieces that don’t fit well, and overall it feels like something from a dollar store. For the amount they charge, I expected something much more durable and well-made. Definitely not worth the money, and I won’t be purchasing from them again.

2025幎6月4日
自発的なレビュヌ
Puzzloria ロゎ

Puzzloria からの回答

Hi,

We’ve thoroughly checked our records and could not find any purchase under your name or matching details. We take feedback seriously, but we also want to ensure reviews are based on verified experiences.

At Puzzloria, we’re committed to offering well-crafted products that match both the presentation and price, and we stand behind our quality. If you did place an order, please reach out to us directly with your order ID or the email used at checkout. We’re always ready to assist our actual customers and resolve any issues through our support team.

Thank you

5぀星のうち1の評䟡

Paid reviews and cheap quality!

Paid reviews and cheap quality!
I've heard from Puzzloria from 9gag and later on got warned by mods that the products have a cheap quality.
Wasn't sure so I've ordered it anyways, turned out they were right, product broke within few hours! save your money!
edit: looking at other complaints, I see they pretend that they don't have those people in their records

2025幎2月11日
自発的なレビュヌ
Puzzloria ロゎ

Puzzloria からの回答

Hi,

We’ve reviewed our records thoroughly and could not locate any order under your name or the email provided. At Puzzloria, we’re committed to delivering high-quality products, and customer satisfaction is central to everything we do.

We have a clear replacement policy in place and always work with verified customers to resolve any issues, whether it’s a missing part or a rare case of product damage. If you did place an order, please reach out to us with your order ID and the same details used at checkout so we can assist you directly.

We stand by the quality of our kits and the care we put into every step, from design to delivery.

Sincerely,

5぀星のうち1の評䟡

DO NOT BUY

DO NOT BUY! This seller will send you low quality products for the premium price. I have ordered a few products worth good money and received garbage! They do not respond to e-mails btw. Don't expect service. They want the quick buck. Don't bother, avoid puzzloria.com.

2025幎5月8日
自発的なレビュヌ
Puzzloria ロゎ

Puzzloria からの回答

We've thoroughly checked our records and have no order history under your name or email address. If you did purchase from us, please provide your order number so we can assist you immediately.

We stand behind our products and customer service. All legitimate customer concerns are addressed promptly when customers contact us directly.

Best regards,

5぀星のうち1の評䟡

Fake website selling fake products

2025幎4月23日
自発的なレビュヌ
Puzzloria ロゎ

Puzzloria からの回答

We have thoroughly reviewed our customer database and found no purchase records associated with the name ''Ahmed'' or contact information.

We are a legitimate business offering authentic, original products. We invite any customers with genuine order concerns to contact us directly with their purchase details so we can address their needs promptly.

Best regards,

5぀星のうち1の評䟡

Dropshipping scam site

Dropshipping scam site that spams social media with bot accounts to get attention

2025幎4月16日
自発的なレビュヌ
Puzzloria ロゎ

Puzzloria からの回答

We have thoroughly reviewed our records and found no purchase history associated with your account.

We are a legitimate business that sources and sells quality products directly to customers. We use standard marketing practices and maintain genuine social media presence.

Customers with actual order concerns are welcome to contact us directly with their purchase details for immediate assistance.

Best regards,

5぀星のうち1の評䟡

Dropshopping scam

2025幎4月12日
自発的なレビュヌ
Puzzloria ロゎ

Puzzloria からの回答

We have conducted a comprehensive review of our customer records and order database, and we find no purchase history or account information associated with your name.

We are a fully legitimate business committed to providing quality products and exceptional customer service. We maintain transparent business practices and comply with all applicable regulations.

Should you have a genuine order concern, we encourage you to contact our customer service team directly with your order number and purchase details so we may assist you promptly.

Sincerely

5぀星のうち1の評䟡

Worst website ever.

Worst website ever.

Didn't ship my product at first.

Received it after a month with missing parts.

Don't buy, xx 9gaggers!!

Edit 18-06:
I did indeed not use my real name on this website, doesnt mean its not true.

2025幎3月22日
自発的なレビュヌ
Puzzloria ロゎ

Puzzloria からの回答

We take customer satisfaction seriously and have investigated this claim thoroughly. Our comprehensive search of all customer accounts, order histories, and shipping logs shows no record of this purchase or customer.

All orders are tracked from placement to delivery with full documentation. We would be happy to resolve any authentic order issues immediately upon receiving valid order information.

Sincerely

5぀星のうち5の評䟡

Wow I got three wooden flowers and a


Wow I got three wooden flowers and a bouquet for my kids, and m beyond impressed. The whole experience was amazing. The pieces were easy to put together, the instructions were clear, and they even included extra parts. Watching my kids build each piece was such a joy. Absolutely love it!!!

2025幎2月20日
Puzzloria ロゎ

Puzzloria からの回答

Thank you so much for this amazing review, James! It absolutely makes our day to hear that you and your kids had such a wonderful experience with our wooden flower collection.

We're delighted that the instructions were clear and that the extra parts we include came in handy. There's nothing better than hearing about families creating beautiful memories together while building our products - that's exactly what we hope for!

Your kids have great taste, and we're sure those wooden flowers will be treasured for years to come. We'd love to see photos if you'd like to share them on our social media!

Thank you for choosing Puzzloria and for taking the time to share your experience!

Warmest regards

5぀星のうち5の評䟡

Smooth Replacement Process

The replacement process was seamless, and I received the item even sooner than expected. However, better communication on shipping status would be appreciated, as I had to request a tracking number instead of receiving it automatically. Overall, a great company.

2025幎2月22日
Puzzloria ロゎ

Puzzloria からの回答

Thank you for this great review, Felix! We're glad the replacement process went smoothly and you received your item quickly.

Your feedback about shipping communication is valuable - we're working to improve our automatic tracking notifications so customers don't have to request them.

Thanks for being understanding and helping us improve!

Best regards

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