PYYPL has not solve my refund ticket ID#332071 for 5 Months now, I have provided all the necessary supporting documents but still have not resolve it. PYYPL doesn't care about their customer. they do... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Удобный платежный сервис, но очень медленная обработка возвратов. 9 февраля 2024 года не получилось оплатить заказ в интернет магазине, возникла ошибка на этапе оплаты и заказ не был размещен. Автор... もっと見る
企業が回答しました
The worst scam i ever encountered.Initially the electronic wallet it worked for a couple of weeks,though whenever i needed it there was always an issue.Now is completley outnof setvice and card detai... もっと見る
企業が回答しました
* It's a SCAM. This App has a downtime of over 80% and it'll be always under some kind of maintenance, and they'll still charge you an "Inactivity fee" every month for the service that you cannot us... もっと見る
企業が回答しました
企業情報
当該企業による記述
Pyypl is an international payment technology company and financial services provider using blockchain in its core systems. Pyypl is globally accepted digital alternative for a credit card, if you cannot get one. Pyypl connects any smartphone owner into the formal financial system. Pyypl works immediately, and it can be used anywhere, anytime. Pyypl is safe, affordable and easy to use. We are proud to be 100% compliant with all the regulative and security standards and to support global initiatives for financial inclusion. Pyypl has the ambition to become the biggest fintech payment services provider in the Middle-East, Africa and Central Asia region. Pyypl Group Ltd operates under Abu Dhabi Global Market.
連絡先
アラブ首長国連邦
- pyypl.com
Шахраї
Good afternoon, I do not recommend using the services of this wallet!!! Three months ago, the account was blocked and the verification was removed. They asked for relevant documents and an explanation of the transactions. To which I gave an answer, but the account was never unblocked, it still has 2800 usdt. Support is silent. Be prepared to lose your funds!!! But I will not leave it so easily and will file a statement with the international court
2024年3月7日
自発的なレビュー
Pyypl (pronounced "people") からの回答
Hi, Sofia!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Transfer to bank acount on hold.after a transaction fail the apps hang.which is terrible.
Dear sir,my transfer is ""on hold""from last 3 days,please transfer my funds or refund if any issue. I have been attached banificiery ID,relative status.
2024年2月28日
自発的なレビュー
Pyypl (pronounced "people") からの回答
Hi, Shaligah!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Pyypl (pronounced "people") からの回答
Hi Duncan,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
Stuck in endless review purgatory
My account is being reviewed for more than two weeks now, Help Center is not answering even though I provided all the documents they asked for. After days of ignoring me, they have the audacity to send me an email saying that "the issue is resolved". It's not resolved at all, the account is still in beurocracy hell!
2024年3月6日
自発的なレビュー
Pyypl (pronounced "people") からの回答
Hi, Leo!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Very good app and very very good pyypl…
Very good app and very very good pyypl team.
2024年3月6日
自発的なレビュー
Pyypl (pronounced "people") からの回答
Hi Irfan,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
From December 2023 it is impossible to…
From December 2023 it is impossible to use a virtual card. The virtual card has been unavailable in the app. I sent request to Pyypl support on Marh 5, 2024. Number of request 294928 and and only received an automatic response. Three months in the app I see text instead of the card number: "requesting a virtual card is currently unavailbable. Please try again"
2023年6月5日
自発的なレビュー
Pyypl (pronounced "people") からの回答
Hi, Stas!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Horrible customer service
Horrible customer service
I had problem with the very low quality app, which has a lot of glitchs, that hasn't allowed me to login from the begining. I have submitted the ticket (284536) the agent responded in 5 minutes and told me to login and add my email (which is added by the way).
It is very obvious that the agent didnt talk any time to read my message carefully, and immidiatly i received a message tellling me that the ticket was resolved.
My advice for everyone: ITS YOUR MONEY DON'T RISK IT WITH THEM.
2024年3月5日
自発的なレビュー
Pyypl (pronounced "people") からの回答
Hi, Mohamed!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
They only accept passports to verify…
They only accept passports to verify your identity. You know there are alot of people who don't have passports. Every other bank requires you to have a government issued photo ID/driver's license and to take a selfie video/picture. Where does pyypl get off thinking they are better than everyone else. What a shame. They will never make it in the big leagues...
2024年3月4日
自発的なレビュー
Pyypl (pronounced "people") からの回答
Hi, Dorian!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
If you ar unable deliver my money to…
If you ar unable deliver my money to Muhammad Ashraf please return it to my Pyypl account If you're able to process this transaction please send me Why this aed 530 amount is on hold? Why not delivered to Muhammad Ashraf.you ar unable deliver my money to Muhammad Ashraf please return it to
2024年2月16日
自発的なレビュー
Pyypl (pronounced "people") からの回答
Hi, Rashid!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Trustless company
I have been using pyypl few months. But since last year fall they stoped working with Russians passports and blocked account. The company lost trustness at all.
2024年3月4日
自発的なレビュー
Pyypl (pronounced "people") からの回答
Hi, Andrei!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
I can’t even contact support when…
I can’t even contact support when there’s an issue while trying to top up with M Pesa I literally have to send 100 reports to fix my issue and they literally don’t fix my problem please Pyypl if you are reading this please try to fix the issue with M pesa I literally want to use my virtual card on Facebook ads and I can’t even deposit with m pesa please Pyypl fix this your support team is literally so bad I have to wait a week just to top up please hire more staff so that everyone can use your services with no problems until now I haven’t got a response from them since last week here’s my email if you can contact it prosurelogists at gmail dot com
2023年12月8日
自発的なレビュー
Pyypl (pronounced "people") からの回答
Hi, Herson!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
I have been using pyypl for a few…
I have been using pyypl for a few months now and I am very satisfied with the service. They offer a fast, secure, and convenient way to send and receive money online. Their fees are reasonable and their customer support is responsive and helpful.
However, there is one thing that I think they need to improve on: their refund policy. I had a situation where I had to request a refund from a seller who did not deliver the product I ordered. It took pyypl more than two weeks to process my refund, which I think is too long. I understand that they have to verify the transaction and protect both parties, but I wish they could speed up their refund process and make it more transparent.
2024年3月3日
自発的なレビュー
Pyypl (pronounced "people") からの回答
Hi, Elias!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Poor co-operation
Hello, how well we used to co-operate with you, but now it has become impossible, why did you stop co-operating with Russian citizens? It's very bad.
2023年11月3日
自発的なレビュー
Pyypl (pronounced "people") からの回答
Hi, Alex!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Do not trust UAE PYYPL becuse ...
Do not trust UAE PYYPL because they cut 5050 Dhs from my account. I sent the multiple email to them to return my money back but they did not.
Pyypl has no valied telephone number in their website. They will not aswer to their land line and mobile number that they mentioned on their website. Try to call to below number to find out that you can not trust the pyypl in UAE.
+971502008673 & +97144396266
If you want to know more about my bad experience on UAE pyypl, do not hesitate to call me 24/7
My mobile number: +971506761493
2024年3月3日
自発的なレビュー
Pyypl (pronounced "people") からの回答
Hi, Abbas!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Great: I got my money back!
After my last review on Feb 27, 2024 regarding the lost of my money. Pyypl's Customer Agents emailed me and sent my money back. I am happy!
Definitely, my experience with them is excellent!
May God bless you!
Pyypl is a company that you can trust!
2024年2月29日
自発的なレビュー
Pyypl (pronounced "people") からの回答
Hi, Marabishi!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Situation is resolved
PS I ve got my money
13 of January I debited 100$ through smartcontract in their app. In 1.5 month I didn't get my money and support didn't help me. And today they closed my ticket. So I've lost 100$.
2024年1月13日
自発的なレビュー
Pyypl (pronounced "people") からの回答
Hi Sergey,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
Customer service is no good
Customer service is no good. You can get prompt automated, pre-defined blurbs, but not real updates froma person. They close tickets without giving any resolution. The stock standard answer would be, the team is working on it, and close the ticket. I have been following up on a refund for almost 30 days now. No refund, no real updates. Just closed tickets without any resolution. Dealing with CS is frustrating.
2024年2月27日
自発的なレビュー
Pyypl (pronounced "people") からの回答
Hi, Nik!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Why your pyypl system app is not…
Why your pyypl system app is not accepting money transfer to Philippines during night time up to early in the morning? Your statement in your blog says your service is 24/7. It is misleading when you are not attending services late night till mid morning. Please remove 24/7 when you are not able to do it as the customer will not top up funds that can not withdrawn having no physical card.
I had top up 27 feb 16:25 and after countless and stressful tries to send money to Philippines, I was successfully only at 28 Feb 13:07. Do the math how to count that in between.... And place your feet on my shoes....
Hopefully in future, if your system is ongoing system upgrade for sending money then your service for top up shall be off as well... To sum up, 3 star for resolving the issue, 5 star for instant received funds when there is no system upgrade, 1 star for management services since it is not 24/7 service. Average rating 3 star.
2024年2月27日
自発的なレビュー
Pyypl (pronounced "people") からの回答
Hi, Sunyong!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Their Virtual Card is unavailable now
Their Virtual Card is unavailable now. But they charged fees for the card from balance. Why?
2024年2月21日
自発的なレビュー
Pyypl (pronounced "people") からの回答
Hi, Martin!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
البطاقة تم إلغائها ماهو المشكل
2024年2月27日
自発的なレビュー
Pyypl (pronounced "people") からの回答
Hi, Adem!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
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