Qathu レビュー 39

Qathu からの回答

3日前に更新

This review appears premature. According to tracking LX059358291NL, the shipment is still within the confirmed delivery timeframe valid until May 27 and remains actively in transit.

At the moment the carrier has not classified the parcel as lost or undeliverable.

https://www.shippypro.com/tracking.html?tracking=LX059358291NL


20th may out for delivery you are recieveing 7 days before the deadline

Qathu からの回答

4日前

Vă mulțumim foarte mult pentru feedbackul dumneavoastră!

Ne bucurăm că ați apreciat livrarea promptă și calitatea produselor. Dacă experiența generală a fost pozitivă, ne-ar face mare plăcere dacă ați putea actualiza recenzia la 5 stele.

Vă mulțumim încă o dată pentru încredere și pentru comanda dumneavoastră!

Qathu からの回答

6日前

Bonjour 😊

Merci beaucoup pour votre retour et pour avoir confirmé que le produit correspond parfaitement à la description ✨

Nous comprenons votre remarque concernant les frais d’expédition internationaux. Malheureusement, ceux-ci dépendent aussi du poids, du transport et des coûts logistiques internationaux.

Comme votre expérience globale semble positive, accepteriez-vous de mettre à jour votre avis à 5 étoiles ? Cela nous aiderait énormément 🙏🖤

Merci encore pour votre confiance.

Qathu からの回答

5日前に更新

Interesting update.

Your own additions now explicitly confirm that:

* the shipment exists,
* the GLS tracking reference exists,
* export scans exist,
* international hub scans exist,
* and the parcel is objectively moving inside a cross-border logistics workflow.

That is materially different from the original public implication that payment was taken without shipment activity existing at all.

You repeatedly present “lack of immediate scan updates” as equivalent to “no shipment” or “non-delivery established”. Those are not equivalent concepts.

Your own pasted chronology shows:

* shipment creation,
* carrier registration,
* export processing,
* international hub routing,
* and active transit status.

You also continue confusing different infrastructures:

* merchant systems,
* GLS export routing,
* customs/export processing,
* Shop app synchronization,
* and final-mile Irish injection.

These systems do not update simultaneously in real time.

Another contradiction remains visible:

You publicly state:

> “they’ve taken the payment but never delivered”

while simultaneously acknowledging the shipment is still marked:

> “On its way”.

An item still inside international transit cannot simultaneously be objectively categorized as “never delivered” in the definitive sense publicly asserted.

You further state:

> “It is NOT the consumers job to follow up with shipping companies”

Yet international carrier investigations require operational cooperation and formal escalation data. Carrier loss procedures do not originate automatically from public Trustpilot comments.

No evidence has been produced of:

* confirmed carrier loss,
* confirmed customs seizure,
* confirmed failed delivery,
* or confirmed disappearance of the parcel.

At present, what objectively exists is:

* an exported shipment,
* active carrier references,
* documented logistics movement,
* and a parcel still inside the international transport chain.

Cross-border shipments can experience reduced scan visibility between export processing and local carrier injection. This is operationally common and does not constitute evidence of fraud, non-dispatch or “payment taken without shipment”.

We will continue monitoring the carrier workflow accordingly.

Qathu からの回答

2026年5月14日

Interesting review timing, considering order #4541 is visibly still in active international transit under tracking code LX059765729NL and already shows operational scans inside the logistics network, including transfer depot processing on 13 May 2026.

So some objective questions become necessary:

How can a parcel be declared “not delivered” as misconduct when the shipment is objectively still moving inside the international carrier pipeline?

Why omit that the order is not marked as delivered at all, but simply “In Transit”?

Why publish a 1-star reputational attack only 4 hours ago while the logistics process is still ongoing within the contractual delivery window?

Why write “Nothing has been delivered” as if a confirmed delivery failure existed, when the tracking itself shows active movement toward the United States destination?

Did you genuinely expect an international shipment to teleport from Europe to California without transit scans and depot handling?


The shipment linked to Dana Point, California 92629 remains active and documented. International logistics require export handling, linehaul movement, customs processing and local injection before final delivery. None of those stages are evidence of non-shipment.

Publicly implying that a company accepted payment and failed to ship goods while the parcel is demonstrably in transit is extremely misleading. All timestamps, carrier scans and export records remain fully available.

Qathu からの回答

2026年5月14日

The shipment linked to order #4523 does not result as “lost”.

Tracking 3SKDWD001489543 shows:
“RETURN DELIVERED BY CARRIER - RETURN DELIVERED” on 09 May 2026.

This means the carrier registered the parcel as returned/delivered within the logistics network, which is objectively incompatible with the public statement claiming that the order simply “didn’t arrive”.

Why was this operational tracking information omitted from the review?

Kind regards.

Qathu からの回答

2026年5月13日

Dear Linda,

thank you very much for taking the time to leave your review and for your kind words about the ordering experience and delivery 😊

We are sorry to hear that the fragrance did not fully match the Cinnabar scent profile you remembered, especially after using it for many years. Unfortunately, manufacturers sometimes make formulation updates over time due to ingredient regulations or production changes, which can slightly affect certain notes such as cinnamon tones.

Your feedback is truly valuable to us and helps us improve continuously.

If you feel we assisted you correctly overall and would consider supporting our small business a little more, we would be incredibly grateful if you might consider updating your review to 5 stars ⭐

Thank you again for your trust and support.

Warm regards,
Qathu.com

Qathu からの回答

2026年5月12日

Thank you so much for your kind words 😊

We’re really happy to hear that you appreciated the product quality, pricing, and packaging. We also truly appreciate your patience regarding the delivery time.

Supporting our small international business with a 5-star review would mean a lot to us and helps us continue offering hard-to-find products worldwide.

Thank you again for your trust and support 💚

Qathu からの回答

2026年5月9日

Hej Mathias,

Mange tak for din anmeldelse og for de 4 stjerner ⭐
Vi er virkelig glade for, at du fandt produktet, du ledte efter, hos Qathu.com.

Vi beklager dog, at leveringstiden føltes lidt lang. Da vi arbejder med internationale forsendelser og produkter, som ofte er svære at finde lokalt, kan nogle leverancer tage lidt længere tid, men vi arbejder konstant på at forbedre vores logistik.

Hvis du samlet set er tilfreds med både produktet og servicen, ville det betyde meget for os, hvis du ville opdatere anmeldelsen til 5 stjerner. For en uafhængig webshop som vores gør det en stor forskel og hjælper os med fortsat at tilbyde specielle produkter til kunder i hele Europa 🙏

Tak igen for tilliden, og vi håber at se dig igen hos Qathu.com.

Qathu からの回答

2026年5月8日

Bonjour Antoine,

merci beaucoup pour votre retour positif et pour les 4 étoiles. Nous sommes heureux que votre expérience globale avec Qathu ait été satisfaisante.

Nous comprenons parfaitement votre remarque concernant la communication en français. Nous travaillons actuellement à améliorer davantage notre support multilingue afin d’offrir une expérience plus fluide à tous nos clients francophones.

Si malgré cela vous avez été satisfait du service et de la gestion de votre commande, cela nous aiderait énormément si vous envisagiez de mettre à jour votre note à 5 étoiles ⭐⭐⭐⭐⭐. Pour une boutique indépendante comme la nôtre, chaque étoile compte réellement.

Merci encore pour votre confiance et votre gentillesse.

Qathu からの回答

2026年5月6日

Wir finden diese Bewertung eher ungewöhnlich, da unsere Unterlagen zeigen, dass Sie zwei separate Bestellungen aufgegeben haben und beide problemlos zugestellt wurden.

Aktuell gibt es unter Ihrem Namen oder Ihrer E-Mail-Adresse keine offenen Supportfälle, Reklamationen oder ausstehenden Ersatzlieferungen.

Falls Sie Fragen haben oder Unterstützung benötigen, kontaktieren Sie bitte direkt unseren Kundendienst, damit wir den Sachverhalt ordnungsgemäß prüfen und klären können.