Citation ISO Certification  レビュー 

Robert Crosby and Alan Boud were a great support in understanding how the ISO process can be supported effectively with Citation - thank you for your help.

Our auditor (Khubaib Asadullah) was very thorough but fair. I appreciated his transparency and professionalism. The communication was excellent throughout the audit process and it was clear what was required at each step.

Niki was brilliant throughout the whole process, she guided us through the requirements and her knowledge around construction was particularly useful and meant that we were able to discuss in detail our processes and outcomes.

Had the pleasure of meeting with Janos Balogh (Consultant) who was amazingly helpful and knowledgeable in guiding me through our IMS ISO 9001/14001 consultancy meeting.

Every aspect was clearly explained and easy to understand after his clear and relevant explanations.

Thank you Janos!

Caitlin Wevill - Lovely Friendly Lady Who Had So Much Time For Us, Thank You So Much.. It Made Audit So Much Easier.

Both Robert Crosby and Alan Boud where the consultants from the company. They where both knowledgeable and extremely supportive with their information. Giving us different ways to approach ISO14001 and where reassuring in their approach. Their attention to detail and knowledge was impressive. Both gents are a credit to their company. Thanks for you help guys! We would recommend this business due to their knowledgeable staff and outstanding service we received! Thanks guys!

Colin Thurley was a very understanding auditor and made the process very smooth. He made everything very clear to me and I enjoyed the experience. Peter Johnston went above and beyond as our consultant and we really appreciate the work and effort that he put in. We have had a great experience with Citation!

Sam was brilliant teaching me about ISO certification. Very knowledgeable as well .

Karen K. was an absolute super-star throughout the audit process. She was incredibly helpful, approachable and understanding. Always took the time to explain things clearly and provide guidance where we needed. Her support and professionalism made the whole process much smoother and far less stressful. It was an absolute pleasure to work with her these two days!

Our Auditor Simon has recently completed our first full audit - and made the whole affair far less intimidating than it could have been!

Positive but objective; his professional conduct was as appreciated as the practical industry advice he gave us. Simon maintained clear and unambiguous communication to help through at every step.

I would absolutely recommend Citation for future ISO certifications, based on my experience with the service as a whole, and Simon's 'firm but fair' conduct as Auditor.

Simon Langston : Great auditor. Very professional and assistive in helping us through our audit.

My external audit was carried out by David Beddoes and it was a fantastic experience. David was very knowledgeable and patient answering my questions and sending over supporting Citation templates. David provided excellent constructive feedback with a desire to see us improve to be the best we can be and I have taken this onboard and implemented into our organisation.
Happy to recommend Citation as we have had nothing but a good experience from David and all the team. There is an extensive library of useful templates and documents that can support your organisation.

Smooth and enjoyable (not the thing you might expect to say about an audit!) experience with Annya Poole who was knowledgeable, helpful and friendly throughout.

Sam Barnes was our ISO consultant. She made us feel at ease straight away and explained the process clearly so we knew what to expect. It was a long day, but Sam's friendly, professional and knowledgeable approach made the experience of making our business ISO compliant really valuable. Working through the Management System together was helpful to familiarise ourselves with the various processes and documents - rather than just being left to it. Looking forward to becoming ISO accredited in the near future with the help of the ISO consultants at ISO Citation.

Great help, great experience. Jonathan explained what he needed very clearly, helped where we needed to and guided me in areas I was not as comfortable with. I would recommend Jonathan's guidance to anyone

Needed the accreditation for an unknown length of time. Was told by the sales person we could cancel at any time, so signed up.

Turns out the contract was for 10 years! and there are penalty fee's for cancelling that were not disclosed but we have now been told are in the terms and conditions. They were not disclosed, highlighted, shown in the fee's section on the signature section of the contract - hidden charges and mis-selling!!!

Be careful as they want half of any remaining contract fees and invoices for services not provided!

We have reported to the CMA and are currently taking legal and consumer advice.

ISO 27001:2022 Reaccreditation Review

Another great review with Wynn Walker, one of the most experienced of the Citation team. Her advice and friendly manner is always welcome and makes what can be a nerve wracking day go smoothly with a positive outcome.

Our audit was conducted by Simon Langston and was carried out in a respectful and professional manner. Simon was helpful whilst never undermining the value of the standards expected to achieve 9001 compliance. Although we needed areas of improvement, this was relayed clearly and thoroughly to allow us to improve in future.

Karen Knaggs carried out the audit creating a relaxed environment which made the 2 day audit more of a pleasure than a chore. So a big shout out for her.

I would like to leave very positive feedback for Robert Crosby following our Citation ISO consultancy sessions.

Robert was extremely knowledgeable, professional and helpful throughout the whole process. He guided me clearly through the ISO requirements and helped SLS Groundworks and Civils Ltd understand what was needed to meet the relevant ISO criteria and standards for ISO 9001, ISO 14001 and ISO 45001.

Robert took the time to explain the key stages of the process, including the use of the Atlas ISO Certification platform, how the consultancy documents are reviewed and released, what is required for the Stage 2 Certification Audit, and how we can complete final changes, comments and feedback through Atlas. This matched the process set out in the consultancy sign-off form, including the gap analysis, agreement of the management system scope, and preparation for the Stage 2 Audit.

He also helped explain the documentation we needed to have in place, including key registers, audit documents, policies, objectives, interested parties, legal requirements, nonconformance records, management review documents, environmental assessments and internal audit planning. This has given SLS Groundworks and Civils a much clearer understanding of how to manage our ISO system properly going forward, rather than just treating it as a paperwork exercise.

Robert explained everything in a practical and easy to understand way, which was particularly useful for a working groundworks and civil engineering business. He clearly understood the type of work we carry out and helped relate the ISO requirements back to our actual operations, including groundworks, civil engineering, drainage, reinforced concrete, external works, landscaping and setting-out so it was easy to understand.

Overall, I found the consultancy extremely valuable. Robert made what felt like a complicated process feel clear, structured and achievable. I now feel much more confident that SLS Groundworks and Civils Ltd is in a strong position moving towards certification.

I would be very happy to recommend Robert and Citation ISO based on the service provided.