Citation ISO Certification  レビュー 

Caitlin Wevill conducted the ISO audit with exceptional professionalism and clarity throughout the process. She was extremely detailed in her approach and clearly communicated what was required and expected at each stage, which made the audit process smooth and well organised.

Her calm and supportive approach helped create a very comfortable environment, making the audit far less stressful and easy to navigate. I truly appreciate her guidance, attention to detail, and collaborative approach throughout the audit.

We recently completed our ISO Stage 1 consultation and audit process with Citation in preparation for ISO 9001, ISO 14001, and ISO 45001 certification, and I can honestly say the support and professionalism provided throughout has been outstanding from start to finish.

A special mention must go to Kathryn James, who has been exceptional throughout the entire process. Kathryn has provided continuous support, guidance, and reassurance while helping Agnews Wind Services Ltd prepare our Quality Management System (ISO 9001), Environmental Management System (ISO 14001), and Occupational Health & Safety Management System (ISO 45001).

As a business operating within the wind turbine and renewable energy sector, our work involves high-risk environments, statutory inspections, work at height, lifting operations, and safety-critical activities across operational wind farms throughout the UK. It was therefore extremely important for us to work with a consultancy that genuinely understood the importance of compliance, operational control, environmental responsibility, and health & safety management within our industry.

Kathryn took the time to understand how Agnews Wind Services operates on a day-to-day basis and ensured the systems being implemented were practical, realistic, and aligned with real operational activities rather than simply generic templates or paperwork exercises. The support received throughout the process has been professional, approachable, and highly responsive at every stage.

Throughout the Stage 1 audit preparation, we received excellent guidance on documentation, risk management, legal registers, operational controls, environmental aspects, health & safety procedures, objectives, compliance requirements, and continual improvement processes across all three ISO standards. Communication was always prompt and clear, and any questions or concerns were dealt with efficiently and professionally.

We are extremely pleased that our Stage 1 audit was completed successfully with no major issues identified, and we are now confidently progressing toward our Stage 2 audit for ISO 9001, ISO 14001, and ISO 45001 certification. This is a significant milestone for Agnews Wind Services Ltd and reflects the quality of support provided by Kathryn and the wider Citation team.

I would highly recommend Citation to any organisation looking to improve their management systems, strengthen compliance standards, and work toward ISO accreditation in a professional and structured manner. The experience so far has been extremely positive, and we look forward to continuing our relationship moving forward.

— Ryan Agnew
Managing Director
Agnews Wind Services Ltd

Our external auditor Andrew Thomas made the whole experience a positive and productive learning and development opportunity. Ensuring our organisation maximises the benefits of holding and maintaining a current ISO 9001 and 14001 certification.

I had Simon Langston as my assessor for the week,, and he was great to work with, very comfortable and made the whole week a lot easier!!

Khubaib Asadullah & Kev Worby were very helpful through the whole process showing patients and a willingness to help.

I recently had an auditing experience with Citation ISO Certification, and the whole process was seamless from start to finish. Everything was well organised and clearly explained throughout.

Kathryn James, the auditor, was a real credit to the company. She was knowledgeable, approachable, and put me at ease straight away. She explained the process clearly and created a relaxed, professional atmosphere, which made the experience very straightforward. Thank you!

Would definitely recommend.

When facing an external audit, there are always a few nerves but our external auditor, Robert Crosby, immediately put me at ease with his friendly and professional manner. Robert was thorough, explaining the process and guiding me through the evidence he required, clearly explaining what was needed and why.

I can't recommend working with Citation highly enough and with Robert specifically for ISO 27001 external audits.

Diane Beck was very helpful and clear with what was required. I think if she had been our consultant last year we would have been much better prepared for what was expected.

Had our ISO9001 Audit with Karen Knaggs today.
Very efficient, friendly and professional and grateful for her time and consideration.

Karen Knaggs recently undertook my ISO 27001 annual audit and then the upgrade to the newest version. I found Karen to be extremely knowledgeable and very helpful in drilling into some of the sections to really help with understanding and how to approach section where I have potentially overengineered an internal process.
Karen was patient and gave practical support - really helpful and thank you
David

David was professional and thorough. Clearly indicating what information he required from us to facilitate a smooth Audit. He was informative and helpful throughout.

Professional, friendly, and efficient from start to finish. They were very helpful and made the whole experience smooth and stress-free. I would happily recommend them.

The audit was well organised, I received clear instructions of the requirements in advance of audit, the consultant was friendly and put me at ease through out the audit.
I preferred completing the audit over teams rather than face to face as it seemed less pressured and I was given a good amount of time to submit my evidence to her by email. There were some diffiulties sharing large files, however she was patient with me during the process and audit was completed in a timely manner with a positive conclusion. Her service was very professional and I would recommend her services.

We recently had the pleasure of working with Simon Langston from Citation who assisted as through our ISO27001 and ISO9001. Simon was very calm and clear in his explanations and answered any questions I had with clear and relevant examples. We very much appreciate the diligence and care through the consultation period.

QMS provides professional ISO Certification Services. The process was conducted to a high standard and delivered clear value across planning and risk management activities.

Our auditor, Robert Crosby, demonstrated a strong understanding of both operational and compliance requirements, particularly within a technical/data centre environment. The approach was structured, pragmatic, and focused on areas of genuine risk.

Going through the set up work for ISO 20000-1 with Lynda French.
Lynda was helpful, very knowledgeable and a real pleasure to work with. We were able to make rapid progress and look forward to full accreditation in the near future.

David was amazing. The best audit process weve ever had. He was friendly, approachable and really patient. He answered questions when we needed clarification and was really relatable throughout the 3 days.

We recently completed our ISO 9001 and ISO 14001 audit, and the experience was excellent from start to finish. Veronica was extremely knowledgeable, professional, and very helpful throughout the entire process. She explained everything clearly and made what could have been a stressful experience feel smooth and well‑managed. Her approachable manner and expertise gave us real confidence. Highly recommend this company and especially Veronica for anyone going through ISO certification

Over the past two days, we underwent our ISO 9001 and ISO 27001 external audit conducted by Annya Poole, Lead Consultant. I can honestly say it was the best audit experience we’ve had to date. Annya was extremely pleasant to work with and provided clear, constructive feedback, particularly around areas where we can continue to improve.

Audited for ISO9001 and ISO14001 with Karen Knaggs over a day split into two sessions. Great experience with a very helpful approach from Karen. After a site move, it was never going to be the easiest audit but working with Karen was easy and the whole process flowed well.