My plant boutique recently started selling branded merchandise and the 6-inch Ceramic plant pots from Qstomize are gorgeous. The custom glaze looks very high-end and I was amazed that not a single pot... もっと見る
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We had an issue with our order — the sleeve size came in incorrect — but the team did step up and offer a solution to make it right. We appreciate their willingness to work through it with us, and eve... もっと見る
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I still haven't received the item I purchased. Based on other reviews I trust the item will be fine, its just the shipping times are insanely long. it has been running on 3 weeks now waiting for it wi... もっと見る
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I have used the services of the store more than 5 times over the past year. In general, I am satisfied with everything, although, as elsewhere, there are nuances. The order is processed very quickly a... もっと見る
企業情報
当該企業による記述
Qstomize is a custom-products supplier for businesses, agencies, and event teams who need quality merch without the back-and-forth of traditional promo companies. We print, embroider, and source custom apparel, drinkware, bags, hats, and event swag, covering everything from a 50-piece company hoodie run to a 5,000-unit branded mailer drop. Every order goes through a mockup before it hits production. Our in-house designer cleans up your logo, places it on the actual product, and emails you a proof. Nothing prints until you approve it. What we hear most from customers is that the surprises happen on the good side. We confirm artwork the same day we receive it, give you a single human contact instead of a ticketing carousel, and ship from US fulfillment partners with realistic dates we actually hit. We work with startups doing their first conference giveaway, marketing teams refreshing employee onboarding kits, retail brands packaging influencer mailers, and HR teams putting together holiday gifts. Minimum orders start at 25–100 units depending on the product, and pricing tiers down at higher volumes. All pricing is published on the site, so you don't have to email asking "what's your price for X?". If you have a tight deadline, weird specs, or a product you saw somewhere else and want quoted, message us. We respond.
Free Shipping Every Order
All-inclusive pricing
Prices include design and shipping. No hidden costs or fees.
連絡先
Coastal Highway 19266, 19971, Rehoboth Beach, 米国
- 16506403836
- info@qstomize.com
- qstomize.com
4.1
ほぼ満足
128件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very happy to use it
Very happy to use qstomize! have been using them for years now.
2026年5月27日
自発的なレビュー
My plant boutique recently started…
My plant boutique recently started selling branded merchandise and the 6-inch Ceramic plant pots from Qstomize are gorgeous. The custom glaze looks very high-end and I was amazed that not a single pot broke during the bulk shipping process!
2026年5月19日
自発的なレビュー
Qstomize.com からの回答
Hi Ella that's great to hear! We should have sent some extra pots (just in case a few break) but glad to hear all was delivered correctly. Thank you ! - Qstomize Team
The product is better than expected, international delivery is slow
The product is better than expected. International delivery was very slow. Response to my emails regarding delivery was prompt.
2026年5月24日
Qstomize.com からの回答
Thank you for the honest review, Carla. We're really glad the product came out even better than you expected, that's exactly what we aim for. You're right that delivery to Australia took longer than any of us would like, and overseas shipping times are the thing we're always working to improve. Glad our team stayed responsive with you in the meantime. We appreciate you giving us a try from across the world, and we'd love the chance to get the next one to you faster.
— The Qstomize Team
Qstomize.com からの回答
Thank you, Marc — this means a lot. So glad the bottles arrived on time and the printing came out crisp; we're here whenever you need the next run.
— The Qstomize Team
We sourced our annual corporate…
We sourced our annual corporate tournament apparel through Qstomize. The Golf Polo shirts look incredibly professional, fit perfectly and the bulk turnaround time was surprisingly fast. We are definitely using their wholesale services again next year.
2026年5月16日
自発的なレビュー
Qstomize.com からの回答
Appreciate this so much! Glad the team looked good on the course. See you next year 👊 - Qstomize Team
This reviews arew so fake 🤣🤣🤣
2026年5月8日
自発的なレビュー
Qstomize.com からの回答
Hello Pablo, we don't know who you are and why you are leaving reviews. Reported to TrustPilot.
Worked with me to resolve issues
We had an issue with our order — the sleeve size came in incorrect — but the team did step up and offer a solution to make it right. We appreciate their willingness to work through it with us, and everything worked out in the end.
2026年5月6日
自発的なレビュー
Qstomize.com からの回答
Hi Delaney, you're right, and we acknowledge the mistake.
A $600 refund was offered and accepted on April 26, but the team member who picked up the thread on May 7 didn't see the prior message and reversed the offer. That wasn't what you were promised.
I've reached out directly to make it right. If you'd like to take us up on the original offer, please reply to my email or reach me at orders@qstomize.com. Apologies for the back-and-forth getting here.
Unreliable and Fake Customer Service Number
This was a very disappointing experience from start to finish.
My order was delayed and ultimately did not arrive in time for a mid-April event, which made the swag completely unusable. That alone would have been frustrating, but the communication and handling of the situation made it worse.
I was told that a shipping label had been created 10 days prior to my event, which gave the impression that the order was on track. In reality, nothing was delivered. Creating a label is not the same as fulfilling an order, and it felt misleading.
There was also no reliable way to get help — the customer service phone number provided did not work, and there was no clear path to resolve the issue in a timely manner.
At the end of the day, I paid for a product I could not use due to their failure to deliver as promised. I requested a resolution, but the experience overall has been extremely frustrating.
I would not use this company again and cannot recommend them based on this experience.
2026年5月5日
自発的なレビュー
Qstomize.com からの回答
Hi Jackie, We have called you more than 10+ times and you have not responded. We have emailed as well and you have not responded. How can we resolve when we cannot get in contact with you? Our customer service phone number is working correctly
Comfortable gear
Bought a bulk order of flip flops for our beach resort. Guests love them and say they are actually pretty comfortable for promotional gear.
2026年4月13日
自発的なレビュー
Qstomize.com からの回答
Thank you so much for the kind words! We're really glad the flip flops have been a hit with your guests — it's always great to hear that the quality holds up even for promotional gear. Hope to work with you again for future resort needs!
High quality product
The shot glasses we ordered for our bar's anniversary party were a massive hit. The print survived the dishwasher multiple times already.
2026年4月4日
自発的なレビュー
Qstomize.com からの回答
That's awesome to hear — a bar anniversary calls for something special, and we're glad the shot glasses delivered! The fact that the print is holding up through multiple dishwasher cycles is always a good sign. Cheers to many more!
Got these champagne
Got these champagne glasses for our wedding venue. They look elegant and the engraving is flawless. None broke during shipping either!
2026年4月12日
自発的なレビュー
Qstomize.com からの回答
Congrats on the wedding venue — and thank you for the lovely review! Flawless engraving and safe delivery are things we always strive for, so it's wonderful to hear everything arrived in perfect condition. Wishing your venue all the best!
A bunch of basketballs
Got a bunch of basketballs for a local sports camp. Kids loved them and the logo printed on them hasn't faded at all.
2026年4月9日
自発的なレビュー
Qstomize.com からの回答
Love that the kids enjoyed them! Getting the logo to last and hold up is something we take pride in — glad it didn't disappoint. A sports camp with custom gear sounds like an awesome experience. Thanks for spreading the word!
Custom magic balls
These custom magic 8 balls were a huge hit at our trade show. Such a fun promotional item and the answers we picked were printed perfectly.
2026年4月5日
自発的なレビュー
Qstomize.com からの回答
So glad the Magic 8 Balls were a hit at your trade show! Getting the custom answers printed just right is one of our favorite details to get right. Promotional items that actually spark conversation are worth their weight — hope you'll be back for the next show!
If I could give 0 stars I absolutely…
If I could give 0 stars I absolutely would. We reached out and had excellent communication at first with Pamela; however, after finalizing our order for a 10x10 tent and backdrop, approving the design, and placing our order for we were asked 3 days later for $350 extra to cover the shipping to ensure our order would arrive on time. Mind you, this was AFTER we were told there was no issue with the time we order and our order would be there BEFORE our date we needed. Even with proof of the conversations, she then proceeded to tell me that if we did not pay the additional $350 that our order would no longer be in queue to be delivered on time. Least to say, they lost our business and we will not recommend them. Poor customer support and trying to pull a fast one over on customer after a very large payment was already made for our tent and backdrop.
2026年3月30日
自発的なレビュー
Qstomize.com からの回答
Meghan, you're right, and I'm sorry.
The shipping surcharge should have been disclosed upfront — before you paid, before your client approved, before any of this was in motion. Coming back three days later with a $350 ask after you'd
already confirmed your April 25 deadline with us was the wrong way to handle it, full stop. That's on us, not on you.
For anyone reading this: we issued Meghan a full refund of her $625 the same day she requested it, no pushback. But the refund doesn't undo the stress of having to go back to your client and explain a
problem we created, and I understand why that damaged your trust in us.
We're tightening our quote process so rush-shipping costs are calculated and shown at the quote stage, not after payment. That's the only way to make sure this doesn't happen to anyone else.
If there's ever anything we can do to make this right down the road, my door is open.
— The Qstomize Team
500 Bottles in 9 days
We ordered 500 bottles for our merchandising. Order took about 9 days to arrive after order. MUCH faster than we anticipated. I don't usually leave reviews, but I was impressed enough to leave one.
2026年2月13日
Qstomize.com からの回答
Thank you so much for taking the time to leave a review, Robert! We're thrilled to hear that your 500 bottles arrived faster than expected. It means a lot that you were impressed enough to share your experience, especially since you don't usually leave reviews. We truly appreciate your business and look forward to working with you again!
Quality products and services
Quality products and services. Definitely a different type of promotional products company.
2026年2月13日
Qstomize.com からの回答
Thank you for the wonderful review, Jacob! We're so glad you recognized the quality of our products and services. We pride ourselves on being a different kind of promotional products company, and it's great to know that stands out to our customers. We appreciate your support and hope to serve you again soon!
Spiritwear order gone wrong
I ordered 43 shirts for school spiritwear. Confirmed several times that we would be getting youth sizes shirts and was shipped adult size shirts. Tried to get someone to contact us to fix the issue and we were ignored. Even called the CEO. No reply. Do not use this company. They don’t care and will steal from you.
2025年4月1日
自発的なレビュー
I’ll be honest I wasn’t expecting much…
I’ll be honest I wasn’t expecting much when I had placed an order but I wanted to give it a try anyways because I thought it was pretty cool; plus I couldn’t find anything I was searching for so it led me here. I just received my order yesterday and omg I’m honestly blown away!!!! Not only did the order came exactly how I wanted it too but it’s even better than I imagined. I had order an AirPod 2Gen case and wanted cherry blossom trees on it; found the exact picture and the company worked there magic! Definitely will be ordering from them again!! (No I was Not paid to write this) this is simply ur average Joe just happened to find this amazing company!! Thank you again
2024年1月18日
自発的なレビュー
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