Because of a manufacturing issue the curtain rings I received were not the correct size. But that was not a problem for James who went above and beyond to find us the correct rings. He spent a weekend... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Item was not what I wanted, tried to email the sales team asking for a refund and was ignored me. Update: Comment below is apprwciated but is wrong, order was placed mid April and request... もっと見る
企業が回答しました
The customer service was great (using email), and the shipping was very fast also to my location, outside of the UK. The only small area for improvement would be to improve the website so it provides... もっと見る
It was a nice surprise to come across a company that still displays a phone number on their website and actually answers the phone! I had a few queries so it was important that I could speak to someon... もっと見る
企業情報
当該企業による記述
Quality Poles offers a wide range of high quality Metal and Wooden Curtain Poles, Bedding, Curtains, Venetian Blinds, Curtain Tracks, Roller Blinds, Pole Accessories and more. We specialise in home furnishing products from manufacturers such as Hallis Hudson, Jones Interiors, Catherine Lansfield, Integra, Swish, Speedy Products, Cameron Fuller, Universal and more. We also ship worldwide, so no matter where you are, you can order the same great products at Quality Poles."
連絡先
The Street 2, IP20 0DF, Alburgh, 英国
- 01986 511078
- Sales@qualitypoles.com
- qualitypoles.com
4.7
優良
282件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Happy customer
Good .Quality. Price. Delivery.
Happy customer.
Track was exactly what we needed
Would recommend
2025年3月5日
Stylish product
Fast delivery. Great quality. The poles look very stylish and come with curtain rings
2025年2月24日
Very good service - The items were exactly as described
The items were exactly as described - All nicely packed and high quality - I bought rings and brackets for a 28mm pole in tarnished brass effect - looks good
Thank you
2025年2月28日
The service I received was second to…
The service I received was second to none, on the phone the staff were friendly and willing to advise. I will use Quality Poles again as the quality was far superior to Dunelm, I fully recomend them.
2025年2月17日
Quality Poles からの回答
Hi
Thank you for your review.
Almost all of the duvet cover sets that we supply will be creased as they need to be folded into the packaging.
For the quality issue, the Serene Cavali duvet cover set that you have ordered is made from 100% polyester which usually feels worse than a polycotton blend or 100% cotton.
The Serene Lara on your order is a polycotton blend duvet cover set and that is normal for most bedlinen at this price point.
I would recommend a duvet cover set made with a higher cotton blend to achieve a more quality feel, with the same choice for bedsheets.
We can communicate with the supplier if you have any specific technical issues so you won't have to keep any unsatisfactory items.
Thank you
Regards
Quality Poles
Delivered promptly with nothing missing.
2025年1月28日
Fast delivery, great product.
Fast delivery, great product, everything you need to make a Roman blind (apart from fabric!) and a smooth operation once up, fairly easy to put up and clear instructions. Thank you.
2025年1月31日
Disappointed
Paid what I thought might give me a high quality product. Nice brackets but the actual poles are inferior to cheaper products on the market. Disappointed.
2025年1月10日
Quality Poles からの回答
Hi
Thank you for your review.
We do not manufacture any curtain poles as we are a retailer, so any product issues will need to be reported to us so that we can resolve them with the supplier.
We have not received any communication from you and i have sent an email after receiving your feedback 10 days ago which was also not replied to.
If you can respond to my email regarding resolving your issue then we can help you as much as possible.
Usually this curtain pole set has no issues so your curtain pole set could have been from a bad batch (wooden curtain poles differ in each batch as they are made from natural materials)
We can also communicate with the supplier if you have any specific technical issues so you won't have to keep any unsatisfactory items.
Thank you
Regards
Quality Poles
Delivered on time but missing one item…
Delivered on time but missing one item an email later and the missing item was delivered in one day so all good
2024年12月31日
I found what I wanted quickly
I found what I wanted quickly. The goods were exactly as described and were despatched very quickly and efficiently. Will use the company again.
2025年1月6日
Basic kit for a great result so I would…
Basic kit for a great result so I would recommend these poles.
2025年1月3日
Quick service
Quick service, really good at keeping you informed by email but no delivery information.
2024年12月12日
Quality Poles からの回答
Hi
Thank you for your review.
I am glad to hear that you are happy with the service provided.
We upload tracking details on each order which are visible if a customer has created an account.
I can see that you placed the order as a guest, so the tracking details would not be visible to you as it requires an account to be created.
If you need to place a future order as a guest and require tracking details to be sent, just contact us and we can send the tracking information to you directly by email.
Thank you
Regards
Quality Poles
Excellent communication
Excellent communication, easy to order. Prompt delivery. Packaged well. Thank you.
2024年12月9日
Mrs lilian Lawson
I ordered by phone the gentleman was very helpful he gave me all the lnformation I needed I was contacted when the parcel was going to be delivered so first class service the curtains was very good quality for the money so a big thankyou
2024年11月29日
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