Quarq レビュー 601

I had purchased a power tap cn1 when they first came out and found that I preferred a chainring power meter over the stages crank arm style that I bought as a first venture into power meters. My cn1 went bad and after I found that Sram/Quqrk bought them I researched them and decided on a Quark chainring style and couldn’t be more pleased with it.

I've owned many Quarq products and find them to be reliable and consistent. When I have had issues. "Only one". There service was spectacular. Shipped it out and had it back in 4 days. They even paid for the shipping and sent a couple goodies. Always available for support and question. Keep it up Quarq!!

SRAM/Quarq has hands down the best customer service and warranty dept in the business. I’ve been a PT user for over 15 years and have no plans to change products!! Thanks for the great stuff and service!!

Works great good quality

Increíble que no se puedan realizar compras con una tarjeta internacional.

Seamlessly fits into force etap. Don’t even think twice about not buying it.

Was not able to order through regular means so had to order direct from Quark. Did the transaction using Quark's site. Order was processed and received confirmation that it would be shipped the next day. Approximately 3 weeks later no crankset yet I get an e-mail to rate how my transaction went. Contacted an agent of Quark and was told that the particular crankset I ordered was very popular and would be another 3 weeks before they would get it back in stock. Why does the purchasing program take an order for a product not in stock, say it is being processed, and then not notify me that the product is out of stock?

As for the Red AXS powermeter crankset, works nicely, easy to use.

Significant Delays due to change in support from Saris to Quarq

With the purchase of Powertap by Quarq, consumers are now facing a different set of support terms. Servicing timelines have gone from 3-5 business days to 7-10 business days (a change of 1% to 3% service outage of a product). Return shipping is expected to be covered by consumer now where it was previously covered by powertap/Saris. I am overly concerned that this change in terms has degraded the services/support/product I originally purchased.

I am worried that there are other change in terms of support

Never got a tracking number. No idea where the package is.

My order was fulfilled quickly and efficiently but the cost is crazy: $20 for two, little battery compartment covers for my powertap p1 pedals plus $15 shipping. Ridiculous.

Wickedly quick shipment. Good phone skills done by the fella in South Dakota, not Banglore. Bravo

Outstanding customer service and they stand behind their product line 100%.

Easy to view website. Ordering and delivery was grat

Fast and efficient delivery - thanks

The website, communication and shipping were good. I have a powertap hub on my initial bike and love it. I wanted two more for my other bikes. My dissatisfaction is that when Quarq bought Powertap and switched everything over on May 15th, they raised the price $100 per hub. I guess that is business, but a price increase of 25% overnight seems excessive for the same product.

I had a bad experience ordering the Shockwiz from a distributor (Jenson USA) and they shipped me a USED product instead of the new product I ordered. They also did not ship with the 2 day shipping they stated. It took weeks to get a refund. Quarq shipped brand new product, they got it out the door the same day and when I had questions their staff had actually used the product and was able to walk me through several things!

i don't like the new Etap AXS, the casette 10-28 has a terrible jump in the last 2 speeds from 24T to 28T.
I usually used the shimano 11-28T casettes and I never had that problem, i had never not even noticed that jump,
you where very smart introducing a new 10T ring and smaller chainrings., until then, everythig was fine, but also changing the oldest and proven 11-28 cassette, adding a 16T ring, and making a quite uncomfortable jump betwen. 24t and 28t looks like a improvisation mistake.