Quintain Living - Repton Gardens レビュー 

49
•
TrustScore 5段階評価の4.5

4.4

1 Wellers Way, HA9 0UJ Wembley, GB

•

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5つ星のうち5の評価

Liza was friendly, professional, and really helpful throughout the whole discussion. She made everything feel straightforward and was always happy to answer any questions. Thank you, Liza!

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5つ星のうち5の評価

I’d like to give a special thank you to Chukwma and Joanna for their outstanding support. Both were incredibly attentive whenever I raised an issue and always took the time to listen and understa... もっと見る

企業が回答しました

5つ星のうち5の評価

We have just moved from France due to professional reason. After considering different options, Quintain just showed up as the best one. Easy communication, great location and fast turnaround (we mov... もっと見る

企業が回答しました

5つ星のうち5の評価

We really enjoy living at Repton Gardens. The flats and amenities make it such a great place to call home. On top of that, Janet at the reception is the mvp! She’s always in such a good mood and so he... もっと見る

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企業情報

  1. アパート

当該企業による記述

Brand new studio to 4 bedroom apartments to rent at Wembley Park. There are no hidden fees. Bills are all set up and ready to go. Find your brand new home today.


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  • 1 Wellers Way, HA9 0UJ, Wembley, 英国

4.4

優良

TrustScore 5段階評価の4.5

49件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.4

すべてのレビュー

(49)

過去12か月のレビュー数: 188件

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5つ星のうち2の評価

Terrible Move In Experience

I've a QL resident for just over a year now. My first year was great - no issues. And what small issues or questions I had were quickly addressed. I moved 2 floors down which is when the stars started to fall down unfortunately.
We ran into major issues in our new apartment which failed inspection prior to moving in. These were issues that should have been checked since it was already reported from the previous tenants.
We have been unable to unpack properly for almost 6 weeks now because of this. Communication has been terrible and we are constantly having to chase for updates. The management team have ignored me completely even though I asked for an urgent email update. We've incurred additional expenses because of this and I could write an essay about this horrible move in. Consider this the preface, I will write the first chapter here soon enough.

2026年9月1日
自発的なレビュー
Quintain Living - Repton Gardens ロゴ

Quintain Living - Repton Gardens からの回答

Good morning Shay,

We're sorry that your move-in experience has overshadowed what had been a great first year with us. We appreciate you bringing these concerns to our attention, and recognise that the communication throughout this process has not met the standard we expect of ourselves. We understand how frustrating this must have been. A member of our maintenance team will reach out to you separately to discuss your concerns and provide an update. Thank you for your patience, and we're sorry that we haven't delivered the experience you should have expected.

Kind regards,
Petra, Resident Manager

5つ星のうち5の評価

Friendly, Professional, and helpful

Liza was friendly, professional, and really helpful throughout the whole discussion. She made everything feel straightforward and was always happy to answer any questions. Thank you, Liza!

2026年7月14日
自発的なレビュー
Quintain Living - Repton Gardens ロゴ

Quintain Living - Repton Gardens からの回答

Hi Indra, thank you for sharing your lovely feedback! We're thrilled to hear that Liza made your experience so straightforward and enjoyable, and I will be sure to share your kind words with her.

Kind regards,
Petra, Resident Manager

5つ星のうち5の評価

I’d like to give a special thank you to…

I’d like to give a special thank you to Chukwma and Joanna for their outstanding support.

Both were incredibly attentive whenever I raised an issue and always took the time to listen and understand the problem properly.

2026年7月20日
自発的なレビュー
Quintain Living - Repton Gardens ロゴ

Quintain Living - Repton Gardens からの回答

Hi Jason, thank you for your time to share your feedback! We're thrilled to hear that Chukwma and Joanna provided you with such attentive support, and I'll be sure to share your kind words with them.

Kind regards,
Petra, Resident Manager

5つ星のうち5の評価

I have been living at Repton Gardens…

I have been living at Repton Gardens since over a year and it has been lovely since the get go. While the apartment building is well built with great amenities and well-fit apartments, the staff play a great role in making sure that living here feels safe and easy. Thanks for your with it all Liza and Steven. Looking forward to my continued stay here :D

2026年5月26日
自発的なレビュー
Quintain Living - Repton Gardens ロゴ

Quintain Living - Repton Gardens からの回答

Hi Manasvee,

Thank you for your wonderful review!

We're thrilled to hear that you enjoy living at Repton Gardens. We'll be sure to share your kind words with Liza and Steven.

Kind regards,
Petra, Resident Manager

5つ星のうち5の評価

AMAZING EXPERIENCE

I moved here 3 months back but cant deny the fact that this place is like a home to me now. I love every bit of it. The maintenance team is so quick to respond to the reportes issue and solve it quickly. The desk area team is supportive & really friendly. I have come across some amazing team from quintain that has made my life easy such as Liza parsana from the residence team;And dalia & julia from the leasing team. The area is great, they organise alot of social events so that the neighbours can interact. Its totally safe area to be in and the interiors and the storage space they provide in london is amazing!

2026年5月26日
自発的なレビュー
Quintain Living - Repton Gardens ロゴ

Quintain Living - Repton Gardens からの回答

Hi Radhika,

Thank you for your wonderful review!

We're thrilled to hear that you feel at home here and appreciate your kind words. We'll be sure to share your feedback with the team!

Petra, Resident Manager

5つ星のうち5の評価

Liza at the Reptons Gardens is very…

Liza at the Reptons Gardens is very helpfull, always smile and make a positive and professional decorum.
Cheers
Liza 😊

2026年3月25日
自発的なレビュー
Quintain Living - Repton Gardens ロゴ

Quintain Living - Repton Gardens からの回答

Hello Avinash,

Thank you for your kind words.

We are delighted to hear that Liza has made such a positive impression, we'll be sure pass your positive feedback on to her.

Kind regards,
Petra, Resident Manager

5つ星のうち5の評価

Smoothest move in ever !

We have just moved from France due to professional reason. After considering different options, Quintain just showed up as the best one. Easy communication, great location and fast turnaround (we moved in 7 days).
That journey was made very clear and smooth thanks to Dalia and Julia that took care of us. I really recommend.

2026年3月27日
自発的なレビュー
Quintain Living - Repton Gardens ロゴ

Quintain Living - Repton Gardens からの回答

Hello Nathanael,

Thank you for your kind feedback!

We are delighted to hear that your move went smoothly and that you had a positive experience throughout the process. We'll be sure to share your comments with Dalia and Julia.

Kind regards,
Petra, Resident Manager

5つ星のうち5の評価

Nice place Repton Garden

Adrian from Sales team finds a wonderful apartment suit me. And Julia from Tenancy team who is helpful and great. I like the Repton Garden and I love all teams.

2026年3月13日
自発的なレビュー
Quintain Living - Repton Gardens ロゴ

Quintain Living - Repton Gardens からの回答

Hello Lee,

thank you for taking the time to leave us a review and for your kind words!

We'll ensure your lovely feedback is passed on to the relevant teams!

Kind regards,
Petra, Resident Manager

5つ星のうち5の評価

I’ve had a great experience with…

I’ve had a great experience with Quintain Living. Elaine was incredibly helpful throughout — she took the time to explain everything clearly over calls and was always quick to respond to emails, which made the whole process feel smooth and stress-free.

Julia was just as helpful when it came to the booking side of things, keeping communication clear and efficient and making everything easy to manage.

Overall, a really positive experience from start to finish.

2026年3月19日
自発的なレビュー
Quintain Living - Repton Gardens ロゴ

Quintain Living - Repton Gardens からの回答

Hello Tom,

Thank you for taking the time to leave us a review and for your kind words.

We are delighted to hear that you had such a positive experience throughout. We will ensure your feedback is shared with Elaine and Julia!

Kind regards,
Petra, Resident Manager

5つ星のうち5の評価

Quick and clear responses

Quick and clear responses. Most of the process was done online, amazingly convenient.

2026年1月20日
自発的なレビュー
Quintain Living - Repton Gardens ロゴ

Quintain Living - Repton Gardens からの回答

Hello Christopher,

Thank you for your review!

We’re glad the online process and our response time worked well for you.

Kind regards,
Petra, Resident Manager

5つ星のうち5の評価

Massive shoutout to Jonathan

Massive shoutout to Jonathan - he always goes above and beyond for me and all residents! Thank you!

2025年10月31日
自発的なレビュー
Quintain Living - Repton Gardens ロゴ

Quintain Living - Repton Gardens からの回答

Hi Callum,

Thank you so much for the wonderful feedback! We’ll be sure to pass your kind words on to Jonathan.

Kind regards,
Petra, Resident Manager

5つ星のうち5の評価

Thanks Kumar

Thanks Kumar, assisted finding a suitable unit.

2025年10月3日
自発的なレビュー
Quintain Living - Repton Gardens ロゴ

Quintain Living - Repton Gardens からの回答

Hi Ahmad,

Thank you for taking the time to leave us a review.

We're glad to hear that Kumar was able to help you find a suitable unit, and we'll be sure to pass your kind words on to him.

Kind regards,
Petra, Resident Manager

5つ星のうち1の評価

I would strongly advise against renting…

I would strongly advise against renting with Quintain Living. My experience has been nothing short of horrible. The staff are completely incompetent or unreachable and constantly try to overcharge for the most ridiculous things. Even worse, they seem to think it’s acceptable to enter your apartment without notice, which is a total invasion of privacy and completely unprofessional. For the price they charge, you would expect basic respect and proper management, but instead you’re left frustrated and disappointed. I would never rent from them again and wouldn’t recommend them to anyone.

2025年9月23日
自発的なレビュー
Quintain Living - Repton Gardens ロゴ

Quintain Living - Repton Gardens からの回答

Hi Jade,

Thank you for your feedback. We're sorry to hear about your experience and take your concerns seriously.

I believe that we have been in email communication over the past few days, though the name associated with this Trustpilot review appears slightly different, and we’re hopeful we can resolve this for you soon.

Kind regards,
Petra, Resident Manager

5つ星のうち5の評価

Kumar was an amazing host from the…

Kumar was an amazing host from the viewing to finalising the contract and move in. It was so seamless and welcoming.

2025年9月1日
自発的なレビュー
Quintain Living - Repton Gardens ロゴ

Quintain Living - Repton Gardens からの回答

Hi Eva,

Thank you for your kind feedback.

We're glad to hear Kumar had such a positive impact on your move-in experience. Welcome to your new home!

Kind regards,
Petra, Resident Manager

5つ星のうち5の評価

We really enjoy living at Repton…

We really enjoy living at Repton Gardens. The flats and amenities make it such a great place to call home. On top of that, Janet at the reception is the mvp! She’s always in such a good mood and so helpful whenever we need anything. Anytime we’ve had an issue she goes above and beyond to make sure it’s resolved quickly and smoothly. It makes such a difference having someone so kind and reliable here and we really appreciate everything she does x

2025年8月17日
Quintain Living - Repton Gardens ロゴ

Quintain Living - Repton Gardens からの回答

Hi Katerina,

Thank you for the lovely feedback!

We're so glad to hear you're enjoying life at Repton Gardens. Janet will be delighted to know her support has made such a positive impact.

Kind regards,
Petra, Resident Manager

5つ星のうち5の評価

Repton Gardens - Janet is very helpful and alway willing…

Janet is very helpful and alway willing to go the extra mile, happy and cheerful and very caring.

2025年8月16日
自発的なレビュー
Quintain Living - Repton Gardens ロゴ

Quintain Living - Repton Gardens からの回答

Hello,

Thank you for your lovely feedback! We're thrilled to hear that Janet has made such a positive impression. We'll be sure to pass along your kind words!

Kind regards,
Petra, Resident Manager

5つ星のうち5の評価

The experience has been quite good

The experience has been quite good, I have been living here for past 1.5 years and the team has been really helpful. Jonathan specifically has been very kind in helping me with my deed of variation. He made the process seamless and Ina timely manner. Overall, great place to live.

2025年8月15日
自発的なレビュー
Quintain Living - Repton Gardens ロゴ

Quintain Living - Repton Gardens からの回答

Hello Roshni,

Thank you for your kind words.

We're glad to hear you've had a positive experience over the past 1.5 years. It's great to know Jonathan was able to assist you smoothly with your deed of variation, we'll be sure to share your appreciation with him.

Kind regards,
Petra, Resident Manager

5つ星のうち5の評価

Extremely helpful residents team

Extremely helpful residents team. Shout out to Jonathan and Shelby for Cherry House, Repton Gardens!

2025年8月15日
自発的なレビュー
Quintain Living - Repton Gardens ロゴ

Quintain Living - Repton Gardens からの回答

Hello Himangi,

Thank you for taking the time to leave us a review.

We're glad to hear you've had a great experience with the residents' team. Jonathan and Shelby will be thrilled to know their support is appreciated!

Kind regards,
Petra, Resident Manager

5つ星のうち5の評価

Great living environment

I have had such a positive experience living here for over 2 years. The building has everything you need to live comfortably, accessing most necessities within the building itself (or close proximity).
The residential team are always quick to respond to maintenance requests and always keep the building clean, safe and welcoming. One of the things I really appreciate is how they always greet everyone with warm "Good morning " or "Have a nice day ". It might seem like a small thing, but it really makes a big difference and adds a personal touch to everyday interactions.
All this truly create a great living environment.

2025年8月14日
自発的なレビュー
Quintain Living - Repton Gardens ロゴ

Quintain Living - Repton Gardens からの回答

Hello Aga,

Thank you for the kind words!

We're glad you've had such a great experience over the past two years. It's wonderful to hear that the team’s friendliness and quick support have made a real difference.

Kind regards,
Petra, Resident Manager

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