Quivo レビュー 

Look, we understand that mistakes happen. We run businesses ourselves. What we cannot get past is the sense that they simply do not care.

We used Quivo (Logsta UK) to fulfil for our gym equipment brand. Their system declared our £125 product at £5,425.74 for customs. That single error ran through dozens of international shipments. Customers were hit with duties and taxes they should never have been charged, orders were refused, parcels came back to us, and we picked up a run of negative reviews we had nothing to do with. One returned mat alone cost £1,106.85 in import VAT, billed to us.

There has been no apology. No acknowledgement.

One invoice carried around £2,900 in pass through adjustment charges, including roughly £698 of oversize dimension fees across 31 shipments that have never been explained. It took three weeks of chasing to get a breakdown of one shipment. The ticket was then marked as solved with most of the dispute untouched.

And then, with the dispute still open, they sent debt collectors after us. For money owed because of their own error. They said we would be able to dispute it after paying them.

I would not go near this company again if I had the chance.

Nachtrag zu: Ich warne vor Quivo/Logsta/Ancla: Es gibt keine Planungs- und Kalkulations-Sicherheit mit diesem Versandpartner...

Da es schon öfters passiert ist, dass Geschäftsführer nichts von den "Aktionen" ihrer Mitarbeiter mitbekommen, habe ich um eine Kontaktmöglichkeit zur Geschäftsführung gebeten, damit ich die Unverfrorenheit der 108%igen Preiserhöhung von "ganz oben" bestätigt bekomme: Eine Kontaktmöglichkeit wurde mir ausdrücklich verwehrt, nicht einmal eine mailadresse... Kunden von Quivo/Logsta/Ancla werden wohl nie erfahren, ob die Leitung von solchen Methoden etwas weiß... oder sie sogar anordnet.

Quivo est une société très peu professionnelle.

Si vous leur déléguez votre logistique, attendez-vous à ce qu’il perdent un grand nombre de vos colis.

Lorsque l’un de vos client effectuera un retour, ils mettront en moyenne plus de 3 semaines à le traiter, ce qui aura d’énormes conséquences sur la satisfaction client.

Par ailleurs, vérifiez bien les factures car elles renferment de nombreux frais cachés dont on ne vous parle pas avant la signature.

Certains frais cachés ou modes de calculs opaques peuvent augmenter la note de 40%.

Notre société en a fais les frais, les délais de traitement et les colis perdu nous on valu des dizaines d’avis négatifs sur truspilot. Et des centaines de clients à rembourser.

Ajoutez à cela les erreurs fréquentes de stock et de traitement de retour… vos clients recevrons des commandes incomplètes, avec des produit déjà ouvert qui aurait dû rester en zone retour.

Ne comptez pas sur votre commercial, vous n’aurez plus aucun contact après avoir signé.

Anciennement Logsta, fusionné avec Quivo, ils ne devraient pas tarder à faire faillite, étant donné qu’ils ne fournissent pas la moitié d’un service normal.

Réfléchissez-y a deux fois avant de travailler avec eux, attendez-vous à voir votre taux de remboursement tripler, vos colis perdu se multiplier, et votre note Trustpilot perdre 1 étoile …

Je vous met cet avis afin que vous compreniez ce que ça fait… grâce à vous notre entreprise en reçois des dizaines à cause des colis perdus !

Je ne vous remercie pas.

Pour les autres marchands dans le même cas, je vous invite à utiliser la justice pour obtenir compensation par rapport à la perte de nos marchandises et à la perte de réputation.

Eines der wichtigsten Dinge im E-Commerce ist Schnelligkeit und ein funktionierendes Ticketing-System. Stattdessen wartet man hier einen halben Tag, nur um dann von einem unfähigen Mitarbeiter betreut zu werden, der nicht einmal versteht, was man vom Support benötigt. Anschließend muss man wieder 24 Stunden warten, bis sich jemand anderes meldet – und das alles nur für die Erledigung einer einfachen Aufgabe.

I switched to Logsta (now Quivo) in Germany back in 2021 and stayed with them for 3.5 years. This review serves both as a warning to other businesses and a checklist of what to look out for. I’ve worked with both in-house and 3PL warehousing for around 20 years across several companies, so I speak from experience when I say: tread carefully.

Let me start by acknowledging that running a 3PL is no easy task, and mistakes happen. I also want to credit Logsta/Quivo for their solid IT infrastructure, which was the main reason I chose them in the first place. Unfortunately, that’s where the positives end.

Over the course of our cooperation, the relationship became increasingly stressful and draining. Their attitude was often arrogant, communication lacked transparency, and worst of all – there were mistakes almost every single week. I constantly had to follow up, double-check, and fix issues that should have been handled proactively.

Their pricing is already on the high end compared to competitors, but the real issue lies beneath the surface. The way they calculate pallet storage is completely opaque and, frankly, deceptive. A perfect example: when we moved out, our stock fit on 55 pallets – yet, just the week before, we were billed for 165. Why? They store items across multiple locations and have admitted that pallets may be shared between customers. Great for them – they get to charge four clients for the same space – but for the rest of us, it’s not clever. It’s dishonest.

Shipping weight adjustments can appear retroactively – even a year later – without explanation or apology. When problems arise, they don’t fight for the customer. They just send the invoice.

The invoices themselves are utterly incomprehensible. Pages and pages of cryptic codes, unexplained line items, and recurring mistakes. I have never received a single invoice without errors – and yet, not once did anyone apologize or even acknowledge the issues unless I chased them down.

Working with Quivo has cost me countless hours of extra work and created unnecessary pressure and stress. As the owner of a small business, every hour and every euro counts. My sincere advice: be extremely cautious before trusting them with your logistics.

Top Service, schnell und gab selten Schwierigkeiten. Super Kundenkommunikation. Hier wird sich um Kunden wirklich gekümmert! Bin seit Jahren dabei und bleibe auch auf jeden Fall. Fünf von Fünf Sternen.