They don't have a telephone number to cancel and they don't hire any employees. It's all AI so once you give them your credit card you can never cancel it. You have to call your credit card company di... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
You can't do ANYTHING without downloading an obtrusive app that collects and shares every possible kind of data. That includes CANCELING the order. Ive emailed support twice trying to cancel but they... もっと見る
企業が回答しました
Я училась играть на фортепиано в школе и я знаю ноты - до, ре, ми, фа, соль, ля, си Здесь в программе не понятные мне обозначения и оказывается нужен провод чтобы подключиться к телефону- почему об э... もっと見る
企業が回答しました
Por un incidente de salud no pude utilizar la aplicación de hello piano. Al solicitar la cancelación de mi suscripción, fueron amables, eficientes y rápidos. No puedo decir lo mismo de simply piano... もっと見る
企業が回答しました
企業情報
当該企業による記述
Hello Piano is a modern mobile app designed to help beginners and music lovers learn piano in an engaging, simple, and motivating way. The app combines interactive lessons, educational games, and structured practice to make learning music accessible to everyone, regardless of age or previous experience. Our mission is to make piano learning enjoyable and achievable in everyday life. Instead of traditional and often boring approaches, Hello Piano focuses on short daily practice sessions, gamification, and personalized learning paths that fit busy lifestyles. With Hello Piano, users can develop essential musical skills such as: Rhythm and timing, Ear training and listening skills, Reading sheet music, Playing techniques and coordination. The learning process is built around interactive exercises, challenges, and video lessons that adapt to each user’s progress and goals. This personalized approach helps learners stay motivated and see real results in a short time. According to app descriptions and reviews, the program typically encourages practicing for just 10–15 minutes per day to build consistent habits and measurable progress.
連絡先
Your Personalized Piano Plan
1.8
期待以下
25件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Am I learning to play piano on a phone…
Am I learning to play piano on a phone or tablet. I don’t hope that is what I paid the money for. What is this tile thing?
2026年3月15日
自発的なレビュー
Hello Piano からの回答
Hello Henry.
We’re sorry for any confusion you’ve experienced. Our team has already reached out and worked to resolve the issue you mentioned. If you feel that your experience has improved, we’d really appreciate it if you could update your review.
If you still have any concerns or need clarification, please don’t hesitate to reach out to us at support@themusiclearner.com with "HelloPiano.Review" in the subject line.
Scam behaviour
Scam behaviour. Bought a trial but when I had to get a note pack they charged me about $15 without telling me before. Not cool! Also can’t see any way to cancel subscrition. Not cool. Also no obvious way to contact the company. WTF?. I hate apps that charge without telling first.
2026年3月14日
自発的なレビュー
Hello Piano からの回答
Hello Hrobjartur.
We’re really sorry to hear about your experience. Please note that we always make sure to warn users about the automatic renewal of subscriptions on the purchase screen before payment. It’s definitely not our intention to cause any confusion, and we sincerely apologize if this wasn’t clear during your sign-up process.
Our team has already reached out and resolved the issue for you, and we’ve taken the necessary steps to ensure your subscription is cancelled. If you feel that your experience has improved, we’d greatly appreciate it if you could update your review.
If you have any other questions or need further assistance, please feel free to contact us at support@themusiclearner.com with "HelloPiano.Review" in the subject line.
I have been billed for £34 which I did…
I have been billed for £34 which I did not give the ok for, was never sent a confirmation and cannot even get to use the app. I need to cancel any further payments.
How do I do this?
Never get the app or look at the ad on facebook
2026年3月11日
自発的なレビュー
Hello Piano からの回答
Hello Celia.
We’re really sorry to hear about the trouble you’ve had, and we completely understand your frustration. Please note that we always send a welcome email with your subscription details after purchase, but it seems like there may have been an issue with that communication. Our team has already reached out to you and has cancelled any future payments. If you feel that your experience has improved or if you have any further concerns, we’d greatly appreciate it if you could update your review. If you need any more assistance, please don’t hesitate to reach out to us at support@themusiclearner.com with "HelloPiano.Review" in the subject line.
It seems to be a scam
It seems to be a scam. I paid for one sub period and cancelled, but the charges continue, even higher. I originally agreed to pay 19,99 € but now they charge 39,98 a month although the app and App Store say, I do not have a subscription. I have contacted them by email but there is no reply. There is also a Reddit post about this. There is no way to unsub.
2026年3月5日
自発的なレビュー
Hello Piano からの回答
Hello Maria,
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to clarify the situation.
The €19.99 price you mentioned is an introductory offer for the first billing period. After that period ends, the subscription automatically renews at the standard price (€39.98 per month) unless it is cancelled before the renewal date. This pricing structure is clearly shown on the paywall before confirming the purchase.
Regarding subscription management, cancellations must be done through the Apple App Store subscription settings, as Apple handles all payments and subscription controls for iOS apps. If the subscription does not appear in your App Store subscriptions list, it may also be available through the Settings tab inside the app, where subscription status and management options are shown.
We definitely want to help resolve this. Please contact our support team at support@themusiclearner.com
and include the purchase receipt or transaction ID, and we will investigate the charges as quickly as possible.
We appreciate your patience and will do our best to assist you.
Best regards,
Customer Support Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。