Qwala レビュー 

14
•
TrustScore 5段階評価の3.5

3.5

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企業情報

  1. 建設会社

当該企業による記述

We retrofit and regenerate our built environment. Our team is made up of trusted, knowledgeable and brilliant minds. We are driven by the power to make a meaningful difference.


連絡先

3.5

まあまあ

TrustScore 5段階評価の3.5

14件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 100%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.5

すべてのレビュー

(14)

過去12か月のレビュー数: 6件

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5つ星のうち1の評価

I missed a day of work waiting for…

I missed a day of work waiting for them, rude on the phone, work finally completed and now I have mold, not willing to come to look and say its my fault. Manager is very rude.

2026年6月17日
自発的なレビュー
Qwala ロゴ

Qwala からの回答

Dear Jack, please can you email hello@qwala.co.uk with your expierence and complaint. We have no record of any call or customer with your details, and we would like to verify that they are a true record.
Unfortunately, we are being targeted by a particular competitor with malicious communications with an intent to undermine our reputation.
If this is a genuine expierence, we will make sure any issues are put right.

5つ星のうち2の評価

don't touch

Had airpump, solar panels and wall installation. These were actually done ok under the BUS grant and Eco 4. However, the wall installation included the removal of shelving and poles from a waldrobe and also some shelving from another cuboard, I was told they would come back and put it back with in a week (January), March I was messaging several times a week to ask what was going on, I agreed to get my own quotes which I was told would be reviewed but no one ever got back to me. Id contact the following week and be told the same thing. I got three quotes, they said they were too high - I cannot control independent quotes, They then stopped communicating, Turned out the contact had left. I went to the regulator - they told the regulator I had stopped contacting so they though it was closed! No I had no new contact number ! Then today I find out they have glued another cupboard where my electric metre is behind - the shelving was on brackets so it could be lifted and accessed, so now a smart metre can not be fitted, which undermines the whole project,. In addition they cut my internet wire - their repair was a piece of tin foil wrapped around it! I am disabled and on vulnerable list - there area I live in there is no connection on the phone without internet. Unacceptable. Do not recommend at all. Its part of the works to make good - they have not. In addition for the extractor fans installation there were 4 missed appointments - most of which they didn't bother to tell me they wouldn't be coming.

2026年2月3日
自発的なレビュー
Qwala ロゴ

Qwala からの回答

Dear Sasha,

We are glad to hear that the installation of the energy-efficient measures went well.
We were sorry to hear that the reinstatement of the wardrobes was not communicated to our office at the time your contact left the company. As this work does not usually form part of the project, we understand how this may have caused some confusion.
Following your review, we contacted you and arranged for the railing within the wardrobe to be reinstated. We were pleased to return and put this right for you and honour those commitments.

Regards,

Qwala

5つ星のうち1の評価

Awful experience

Awful experience. I had a boiler installed, few days later it began leaking when I called qwala I was told to speak the company that did the work as it turns out the people that came to my house were not employed by qwala. I spoke to the actual man that installed the boiler but he won't come back because he's not been paid for the first work. Some reason the paperwork has been complete by a company called thermatic home. I've complained to trusymark and gas safe.

2026年2月4日
自発的なレビュー
Qwala ロゴ

Qwala からの回答

Qwala are sorry to hear about your experience. We take all reviews exceptionally seriously; though, we’re unable to find any record of any contact or details that match your comments. We have made multiple attempts to contact you via Trustpilot to understand the origin of the review without success.
We kindly ask you to contact us directly on the office phone number or email as soon as possible, with more information about your experience so we can investigate further.

We’re always committed to addressing genuine concerns and ensure the best experience for our customers.

5つ星のうち5の評価

No Qwalms!

Our farmhouse had a very inefficient heating system and we qualified for Eco4 funding to get it up to standard. I knew very little about Eco4 and to be honest the choice of contractor was a lottery really and Qwala pretty much chose us. Their reviews looked okay so we went for it and how lucky we were.

It was a big project, installing insulation on both the loft and upstairs walls and vaulted ceilings, they installed two air source heat pumps with a combined 18kw max capacity, complete re plumbing with new rads throughout and a solar panel installation.

Qwala negotiated the grant and coordinated the project working closely with each of the contractors and I have to say they were excellent. Dave was my liason and was very attentive and genuinely concerned about our satisfaction with the work. There were snags of course in this building built in 1708 but each issue was dealt with within a few hours of reporting. Nothing was too much trouble.

The same goes for the contractors that Qwala used. They were skillful, knowledgeable and the work done was of a high standard.

All in all, phew! A couple of months on now and everything working very well indeed. We weren't obliged to contribute to the cost at all although we did choose to purchase optional solar batteries and have them installed at the same time.

If Qwala work as well for you as they did for us, you need have no Qwala qualms.

Thanks guys, Steve.

2025年9月25日
自発的なレビュー
5つ星のうち5の評価

Heat pump + solar panels upgrade with ECO4 – Highly Recommend!

Qwala worked with us to install a heat pump, all the radiators and solar panels with the government ECO4 funding grant. Dave & all the team were really friendly and kept us informed throughout the process and worked quickly to get everything installed, knowing what would work best for our house and how we could adapt as we renovated our house later down the line.

The guys arrived every day on time and worked full days and completed the works in no time at all making sure to work around us and really conscious effort to clean up after the end of each day.

They made sure we understood how everything worked once complete and that we were happy with everything.

Really happy with it all and love seeing how much our carbon footprint has dropped/ trees planted in the app!

Would definitely recommend!

2025年5月21日
自発的なレビュー
5つ星のうち5の評価

Fantastic service and extremely…

Fantastic service and extremely professional. The guys onsite always aimed to work round me as I was working from home and made sure I wasn't inconvenienced so I could get on with my work.

Everyone who came to do work at the house was extremely friendly and polite and couldn't do enough, and even did a user guide video for me so we knew how to use everything once they had gone.

Finally they always made sure at the end of every day the house was clean and tidy which I thought was lovely.

I couldn't praise Qwala enough and would highly recommend.

2025年4月22日
自発的なレビュー
5つ星のうち5の評価

We were very pleased with the work…

We were very pleased with the work carried out by Lee and Mike. They were professional and made sure our heating was back on as soon as possible. They tidied everything up and removed old boiler. We are very happy with the work, thank you.

2025年3月3日
自発的なレビュー
5つ星のうち5の評価

Qwala an excellent company…

Qwala an excellent company and one I would use again and recommend to others. Dave kept me informed as the grant application for insulation and heating was being prepared and submitted. Although I found the first couple of days of the job stressful, the team who carried out the work were amazing, all very friendly, hard working and kept me up to date with what was happening. Furniture and floors were covered with polythene for protection, rubbish removed and areas swept daily. Any queries I had were answered honestly and any problems dealt with immediately. Extremely pleased with the entire process

2024年11月18日
自発的なレビュー
5つ星のうち5の評価

Top Company

Qwala arranged funding and oversaw the instillation of grant funded insulation and heating in my son’s property. The team ensured everything ran smoothly and kept me up to speed every step of the way. Tony & Dave were always on hand to answer question and deal with any queries. Scottish Power caused a huge problem with live bare wires left exposed but this was sorted out by Tony & Dave saving us the hassle of dealing with them. Excellent company with fantastic staff would definitely recommend them.

2024年9月11日
自発的なレビュー

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