RaceUP Casino レビュー 

RaceUP Casino からの回答

2025年6月30日

Hello Faruk,
Thank you for your honest feedback. We're glad to hear you're enjoying the slots and that the payouts are reaching you as expected. We apologize if the withdrawal process felt slower than promised — while we aim to process all requests as quickly as possible, occasional delays can occur due to banking procedures. We appreciate your understanding and are always working to improve.

Best regards,
The RaceUp Casino Team

RaceUP Casino からの回答

2025年6月30日

Ciao Alessandro,
Grazie per il tuo commento. Prendiamo molto sul serio la questione del gioco responsabile. La nostra piattaforma include strumenti per aiutare gli utenti a gestire il tempo e il budget di gioco, come limiti di deposito, sessioni temporizzate e autoesclusione. Ci dispiace se non hai trovato questi strumenti abbastanza visibili — ci impegniamo costantemente a migliorare la trasparenza e la protezione dei nostri giocatori. Se hai bisogno di supporto, il nostro team è sempre disponibile.

Cordiali saluti,
Il team di RaceUp Casino

RaceUP Casino からの回答

2025年6月30日

Hello Jeras,
Thank you for your message. We're truly sorry to hear about your experience. Gambling should always be seen as a form of entertainment, not a way to make money — and we strongly encourage our users to play responsibly and within their means. If you're feeling overwhelmed or need support, please don’t hesitate to reach out. Our platform also offers responsible gaming tools, such as deposit limits and self-exclusion, to help you stay in control.

Take care,
The RaceUp Casino Team

RaceUP Casino からの回答

2025年6月30日

Hallo Tirroncruise,
vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass es bei Ihrer Auszahlung zu Verzögerungen gekommen ist. Wir möchten Sie darüber informieren, dass Ihre Verifizierung abgeschlossen ist und Ihre Auszahlung unsererseits bereits freigegeben wurde.

Leider kann es in Einzelfällen vorkommen, dass die Bankverarbeitung etwas länger dauert – darauf haben wir leider keinen direkten Einfluss. Wir verstehen jedoch Ihre Frustration und entschuldigen uns für die Unannehmlichkeiten.

Sollte das Geld in den nächsten 1–2 Werktagen nicht auf Ihrem Konto sein, wenden Sie sich bitte direkt an unseren Support – wir helfen Ihnen gerne weiter.

Mit freundlichen Grüßen
Ihr RaceUp Casino Team

RaceUP Casino からの回答

2025年6月30日

Hello Noah,
Thank you for your honest feedback. We're sorry to hear that your experience didn’t meet your expectations. Please note that all our game providers are fully licensed, and the advertised RTP (Return to Player) values are theoretical figures calculated over a long period of play.

That said, we absolutely agree that choosing the right provider and game matters, and we always encourage responsible gaming within your budget. If you have specific concerns about certain games, feel free to contact our support team — we’ll be happy to look into it for you.

Thank you for choosing RaceUp Casino. We hope your next experience will be more positive!

Best regards,
The RaceUp Casino Team

RaceUP Casino からの回答

2025年6月30日

Ciao Eden,
Grazie per aver condiviso la tua esperienza. Ci dispiace sapere che la tua sessione di gioco non è andata come speravi. Il gioco d'azzardo dovrebbe sempre essere un'attività ricreativa, e incoraggiamo tutti i nostri utenti a giocare in modo responsabile, solo con ciò che possono permettersi di perdere.

Se senti il bisogno di fare una pausa o parlare con qualcuno, sul nostro sito trovi strumenti di autoesclusione e collegamenti a organizzazioni di supporto. Il nostro team di assistenza è anche sempre disponibile per aiutarti in qualsiasi momento.

La tua salute e sicurezza vengono prima di tutto.
Un caro saluto,
Il team di RaceUp Casino

RaceUP Casino からの回答

2025年6月30日

Hello Bertha,
Thank you for your feedback, and we apologize for the delay you experienced during the verification process. While we strive to review all documents as quickly as possible, occasional delays can occur due to high demand or the need for manual checks. We're glad your documents were eventually approved, and we appreciate your patience. If you have any further concerns, our support team is always here to assist you.

Best regards,
The RaceUp Casino Team

RaceUP Casino からの回答

2025年6月30日

Hello Degen,
Thank you for sharing such a personal and serious message. We're truly sorry to hear about your friend’s experience — stories like these remind us how important it is to approach gambling with caution. If you're feeling that it’s becoming difficult to stop, please know that you're not alone. We strongly encourage you to use our responsible gaming tools, including self-exclusion, and to reach out to professional support services if needed. Your well-being matters most, and we're here to support you in any way we can.

Take care,
The RaceUp Casino Team

RaceUP Casino からの回答

2025年6月30日

Hello,
Thank you for your message. We understand the emotions that can come with playing, especially when chasing losses. However, we strongly urge you to take a step back and remember that gambling should never be seen as a way to recover lost money. It’s meant to be entertainment — nothing more. Please consider using our responsible gaming tools to set limits or take a break. Your well-being is far more important than any game, and we're here to support you.

Best regards,
The RaceUp Casino Team

RaceUP Casino からの回答

2025年6月30日

Hello Brandi,
Thank you for sharing your experience! We know that moment of excitement when it feels like something big is just around the corner — and while it doesn't always turn out as hoped, we're glad to hear you’re keeping a positive attitude. Just remember to always play for fun and within your means. We'll be cheering you on (responsibly) for next time!

Best regards,
The RaceUp Casino Team

RaceUP Casino からの回答

2025年6月30日

Hello Harry,
Thanks for your comment! Sticking to small bets is a smart and responsible approach — it keeps the fun going without the stress. Everyone has their own comfort zone, and it's great that you’ve found yours. If you ever need support or want to explore more tools for managing your play, we're always here to help.

Best regards,
The RaceUp Casino Team

RaceUP Casino からの回答

2025年6月30日

Ciao ZXC,
Grazie per il tuo entusiasmo! È sempre bello vedere giocatori coinvolti e appassionati. Ti ricordiamo però che i bonus sono distribuiti secondo termini ben precisi, e puoi sempre consultare le promozioni attive nella tua area personale o contattare il supporto per maggiori informazioni. Gioca con responsabilità e buon divertimento!

Cordiali saluti,
Il team di RaceUp Casino

RaceUP Casino からの回答

2025年6月30日

Hello Trevion,
Thank you for your kind words! We’re delighted to hear that our support team made a positive impression. Providing attentive, timely, and detailed assistance is a top priority for us, and it’s great to know it shows. If you ever need anything else, don’t hesitate to reach out — we’re always here to help.

Best regards,
The RaceUp Casino Team

RaceUP Casino からの回答

2025年6月30日

Hello M Ali,
Thank you for your honest feedback about Diver. We’re glad you appreciated the graphics, though we’re sorry to hear the gameplay didn’t quite meet your expectations. We’ll pass your comments along to the relevant team and game provider. Feel free to give it another shot later — and in the meantime, you might find other games on our platform that suit your style better. We're always here to help you discover the best fit.

Best regards,
The RaceUp Casino Team

RaceUP Casino からの回答

2025年6月30日

Hallo Arnt,
Vielen Dank für Ihr Feedback. Es freut uns zu hören, dass unser Support Ihnen bei der gesperrten Auszahlung schnell helfen konnte. Auch wenn der Ablauf nicht ganz perfekt war, schätzen wir es sehr, dass Sie unsere offene und ehrliche Kommunikation anerkennen. Transparenz ist uns wichtig, und wir arbeiten kontinuierlich daran, unsere Abläufe noch besser zu gestalten.

Mit freundlichen Grüßen,
Ihr RaceUp Casino Team