Radisson Rewards レビュー 80

Got Uupgraded membership from this company but really this is just a scam to make you think you’ll get offers but they are never forthcoming. All the years I’ve been staying at Radisson but no more. I’ve learnt my lesson and will avoid this group.

Don't be fooled by their "VIP" status. Their point transfer system is fundamentally broken, and their "Customer Support" is just a bot-like department that repeats irrelevant scripts.

I provided evidence that my partner airline account is valid, yet they keep circling back to the same useless questions. They even tried to give me a worse transfer rate than their official policy! Total lack of accountability and professionality. I’m moving my business to other hotel chains that actually respect their members.

I have been a loyal Radisson customer for years, but I have never been able to properly access my online account due to persistent technical failures.

Since December, I have been in contact with customer support (Case Reference: #483103865) because of a constant "Ops Error" during activation. Despite my patience, the support (e.g., Mamdouh) only sends automated links that do not work.

The result: I have now lost my hard-earned loyalty points because Radisson is unable to fix a simple login issue for over 4 months. It is unacceptable to treat long-term customers this way.

I demand:

Manual activation of my account immediately.

Full restoration of all points lost due to your technical errors.

Fix this now, or I will take my business elsewhere.

I am extremely disappointed with Radisson Rewards. My points account should not have expired, as I had account activity within the 24-month window, which was even acknowledged by a Radisson representative in email correspondence.

Despite providing evidence of activity, I was told my points were lost due to “policy,” with no flexibility or consideration of the facts. The account changes, including Choice Hotels integration issues, have made it difficult to transfer, redeem, or even log in, yet the company refuses to reinstate my points.

This is unacceptable for a loyalty program, and it shows a lack of accountability and respect for loyal members. Radisson must review this case fairly, reinstate points, and fix systemic issues that penalize members unfairly. They have reinstated points before are actively not doing so for me.

Jeg fik en mail fra Radisson Rewards om at mine points ville udløbe efter 30 dage. I mailen stod der at jeg kunne klikke på to forskellige links for at få hjælp til at forlænge mine points. Ingen af disse links førte hen hvor jeg på nogen måde fik information om hvordan jeg fik forlænget dem.
Så 20 min efter at jeg havde modtaget mailen fandt jeg deres kontaktformular på hjemmesiden og bad om hjælp til at forlænge mine points (mailen var en 'noreply').
Jeg hørte intet fra dem og efter de 30 dage forsvandt alle mine points der svarede til mindst 8 overnatninger.
Jeg skrev igen via formularen og fandt også et telefonnummer som jeg ringede på. Her fik jeg en mailadresse som jeg kunne skrive til.
Jeg prøvede ad flere omgange at forklare, at jeg havde kontaktet dem umiddelbart efter at jeg fik mailen i første omgang, men hver gang fik jeg det samme svar at eftersom der ikke havde været aktivitet på min konto i 24 måned udløber pointene ifølge deres policy.
Uanset at de aldrig svarede på min henvendelse i første omgang.
Det er simpelthen bare dybt utilfredsstillende, at de har en kontaktformular på hjemmesiden som de åbenbart ikke læser og slet ikke følger op på.
Særligt er det uacceptabelt når de så efterfølgende ikke er det mindste imødekommende, og selvfølgelig er jeg da dybt utilfreds med at alle mine point er væk.

The worst hotel chain out there. Given them a chance to resolve my query but they are slow and the staff are incompetent. They don’t understand anything. My compensation claim is being avoided and their email responses avoid it completely even after sending invoices etc and this is what they asked for. As for the rewards complete fake and waste of time. There is absolutely no benefit of being a higher member it means nothing. Still treated like crap and they don’t care. Waste of a company. Avoid at all costs.

03-12-2025

K: I would like to express my disappointment regarding the recent handling of my loyalty status within the Radisson Rewards program.

Over the past year, I have been a versatile and loyal premium member of Radisson Hotels. My goal was to achieve VIP status before the deadline. When checking the app on 21 November, I saw that I only needed 5 nights or 3 stays to qualify, which motivated me to do everything necessary to meet these requirements.

From 27 to 29 November, I stayed two nights at the Radisson Blu Conference & Spa Riga. Because this booking was made consecutively, it was unfortunately counted as one stay. The reception was unable to adjust this afterwards. After this stay, I needed only 3 nights or 2 additional stays to reach VIP level. Due to my busy schedule, completing the remaining nights was no longer feasible.

To still meet the requirement of two additional stays, I intentionally booked two hotels on the same day, 30 November. Although I was only able to stay in one of the hotels, I physically travelled to both locations and knowingly incurred a double payment in order to fulfil the stay criteria.

I was therefore pleased that I had achieved the required 3 stays before the deadline, especially since I intend to stay at Radisson properties even more frequently in the future. To my great disappointment, however, I now see that I am still registered as a premium member and that my account has even been fully reset.

To be certain that I would meet all criteria, I contacted both Radisson Blu Riga and Radisson Brussels by email prior to my bookings, and also made inquiries at Radisson Antwerp.

Given my demonstrable efforts, the additional costs I incurred, my loyalty to Radisson, as well as the fact that I met the required criteria, I kindly but urgently request that you review my situation and grant me the VIP status.

I appreciate your time and look forward to an appropriate resolution. Thank you in advance for your cooperation.

16-12-2025

R: Dear KELVIN,

I hope you are doing well.

To verify the details of your recent reservation and assist you further, we kindly request you to share a copy of the invoice for your stay in PDF format. This will help us review the information and ensure that everything is processed accurately.

Please let us know if you need any assistance in retrieving the invoice. We appreciate your cooperation and look forward to resolving this promptly.

K: Dear Yogesh,
To be honest, I do not understand what the invoices have to do with this, as it seems to me that this is a more complex matter than just the invoices themselves (I also did not receive them from the two in Belgium it seems and when I try to download from the app it gives an error, see attachment). One would also assume that you are able to view my bookings. In any case, I have attached the invoices and sent them to you.
I also have various additional supporting documents to demonstrate that the VIP status is justified, but once again, honestly and with all due respect, I do not understand why so much administration is required. This is something that has already cost me a great deal of time, energy, and money, especially since I had previously requested information from various parties precisely to avoid this situation.
I would therefore much prefer to focus on a solution and hope that you also understand my perspective.

06-01-2026

K: Dear Sir/Madam,

To date, despite my previous correspondence, I have received neither a response nor an appropriate solution from you. I find this unacceptable and deeply regret the situation.

As I will be undertaking several trips in the near future and my schedule is rapidly filling up, I strongly request that you update my status to VIP without further delay and inform me accordingly. The continued lack of a timely response places me in an unworkable position.

I expect your feedback in the very near term.

07-01-2026

R: Dear Kelvin,

Greetings of the day!

Thank you for your message and for your continued loyalty to Radisson Hotels.

I have reviewed your Radisson Rewards account carefully. We can see that on the same day, you made bookings at two different hotels. As these stays occurred on overlapping dates, they are considered overlapping stays within the Radisson Rewards program.

According to the Radisson Rewards policy, overlapping stays and nights cannot be counted toward tier qualification. For this reason, the additional stay you made on the same day is not eligible, and therefore your tier could not be upgraded.

I truly understand the effort you made and the inconvenience this has caused, and I appreciate the time you took to explain your situation. If you have any other questions or need further assistance, please feel free to let me know—I am here to help.

HAD NO MORE CHARACTERS LEFT

If I could give Radisson hotels negative stars, I would!! It all started with the Radisson Blu Doha Hotel in Qatar treating myself and my husband extremely poorly, leaving us stranded at the airport because the shuttle left early, (they left on the half hour instead of the hour like they were supposed to) so we had to take an Uber for $15 instead of their “free” shuttle.

When we got to the hotel front desk, the night manager was very rude, unprofessional & basically called us liars but said they’d reimburse our credit card, which they never did.

After filing a complaint with Radisson VIP customer service, they apologized for the horrific customer service and asked if there was anything that they could do for us, and I told them all we wanted was to be reimbursed the $15 for the Uber ride, and they sent two exact boilerplate emails to placate us. I then responded that nothing had been done and quickly got a response from Cynthia, a customer service rep, that they had spoken to the night manager and that the case was closed.

When I tried to respond back with the facts and that he was not being truthful, my response was blocked – unbelievable!! Nothing like being a VIP, right? Horrible & unprofessional customer service, and we will never stay at another Radisson again!! Apparently, the Radisson isn’t doing well financially, that they can’t afford to reimburse a VIP client $15!

My experience with Radisson Rewards seems to be quite frequent. The response time for queries is very very slow and the response itself inadequate.
Radisson clearly doesn’t value its customer base or loyalty. Emails to ‘customer service ´ using reply-to and when typed are now being returned undelivered even though the issue is not resolved after several emails and a couple of weeks! Hopeless.

I am a VIP member of the Radisson Rewards program travelling regularly for business.

Without fail the hotels:
- Refuse to provide an upgrade
- Do not honour late check outs instead sending house keeping at half hour intervals to hound you out of the room.
- Offer 'special' rates the same or higher than you get on Booking.com or Hotels.com

8 weeks ago I updated my email address and was locked out of my account. I have emailed and phoned 'customer services' 15 -20 times in this period and even called in to a hotel where I regularly stay to request support in accessing my account. No one has assisted me, instead they just keep sending me a generic email full of fake apologies and asking for more details ignoring all those I have already provided.

This is not a customer rewards program, this is a scam designed to encourage loyalty with fake promises and fund employees in call centres who do nothing but ask questions.

Tried now several times to get my stays into the Rewards app. My present stay I can find through the app but it will not add it. When I want to add my previous booking (Using the option for past bookings) it does not want to add, because it was in the past... yeah duhhh.... Googled if more people have problems with this app and was surprised that I found so many complaints and they are still promoting this Crap. Next time back to the Scandic, where all is working fine without any issues....

Unfassbar mies, denn bei Radisson hat man nicht die geringste Ahnung, was ein Bonusprogram überhaupt soll. Es ist bei Radisson Rewards niemanden klar, dass der Sinn eines Bonusprogramms daran liegt, Kundentreue zu fördern und loyale Stammkunden zu belohnen und sich bei diesen zu bedanken. Damit sie auch im nächsten Jahr wieder Stamkunden sind.

Fakt ist: Stammkunden-Checkin-Desks gibt es so gut wie nicht mehr, weil "Alle Menschen sind für uns gleich" so ein Radisson-Mitarbeiter zu mir. Das sollte beim Checkin mal ein Lufthansa-Mitarbeiter zu einem loyalen Lufthansa-Statuskunden sagen !

Dann: Sammeln von Punkten durch F&B ist total aufwändig, da man kaum noch "aufs Zimmer schreiben" kann. Sammelt also realistisch niemand mehr, ich zumindest renne den Punkten nicht erst hinterher.

Zimmer-Upgrades? Ich bin seit 15 Jahren im höchsten Status. Upgrades erlebe ich vielleicht 1x im Jahr (bei rund 60 Nächten). Einsatz von Punkten? Keine Ahnung wofür. Es gibt keine Gratis-Nächte mehr. Eine kostenlose Nacht kostet jetzt soviele Punkte...das ist lächerlich ineffizient – wie immer bei point&pay Konzepten.

Sehr schlimm: Roll-over-nights? Abschafft ! Wer also wie ich 60 Nächte bei Radisson schläft, ist dämlich. Denn es werden nach 12 Monaten alle Nächte auf 0 gesetzt. Daher werde ich jetzt nach 30 Nächten sofort bei Bonvoi und All buchen. Das Schlimmste: Bei einem Radisson Hotel wurde mir als VIP verboten, am Dinner-Buffet "wie zahlende Gäste" teilzunehmen – stattdessen brachte mir die Bedienung einen Katzenteller mit ein paar Bissen, die sie am Buffet für mich eingesammelt hatte. Es war ein Kuchenteller. Niemals fühlte ich mich so gedehmütigt...

Received email offering to retain VIP status, I wrote back asking for clarification and received the following answer, so I booked a night to fulfill requirements and now they won’t renew VIP as promised.

Dear Susan,
Please note that your VIP status will remain until August 2026, as long as you have at least 1 stay before it expires on August 2025. Your points and stay will be back to 0 however your VIP status will be retained.
Please do not hesitate to reach out should you require further assistance.

I received an official Radisson email clearly stating that to keep my VIP status I only needed to stay once within 3 months. I booked and paid for a stay based on that. Afterward, Radisson changed the rules, demanded the VIP requirements of nights, and completely ignored my repeated emails (even after attaching their own promotional message multiple times). Zero accountability, no solution, no response. This is misleading marketing and terrible customer care.

My account was downgraded due to an error half way through the membership year. I have called 11 times in the last two weeks to their VIP line and have been told it would be fixed within 48 hours each time and it has been escalated. I have also written to them numerous times. I was also told the hotels I have reservations with would be informed to treat me as the VIP status which upon checking with the hotels this was not done. The customer service is absolutely terrible.

Only reason i’m giving this stay a 5 star is due to Nellie (the night manager at radisson blu viking). I stayed there from 8-14th of September. Unfortunately the first 2 rooms that was provided to me had mole in the shower area witch i showed the staff, within my stay for 6 nights i had to change rooms 4 times due to various reasons that was not to the standard of the hotel (mole, ventilation not working etc)

With that being said Nellie showed me the true meaning of customer support and was able to make my stay a lot better. If not for her I wouldn’t come back.

PS.
Moa, Lisa and Anders (working daytime) was nice people as well. So in conclusion the standard of the rooms was not the best but their team at Blu Viking was immaculate and amazing. Will definitely be back due to their staff.

Radisson Blu Hotel Tromso: A wonderful hotel with stunning views of Tromsø, Norway. Quiet, clean, and, above all, staffed by friendly and helpful people.

Schon mal vorab, ich glaube nicht, dass der Kundenservice (Hotline) irgendwie an Verbesserungen interessiert ist, aber für Kunden dieser Hotels und dazugehöriger Hotline möchte ich meine Erfahrungen schildern.
Im Mai 2025 bekam ich eine Mail, dass mein VIP Status in 3 Monaten abläuft, ich aber mit der Buchung eines Hotelaufenthaltes diesen Status erhalten kann.
Inzwischen haben wir drei Aufenthalte gebucht, aber nichts gehört.
Also habe ich mich am 5.6.25 zum ersten Mal an die VIP Hotline gewendet. Bis einschließlich gestern 19.8. habe ich 11 mal dort angerufen und zahlreiche Mails verfasst bis hin zur offiziellen Kundenbeschwerde.
Ergebnis: Es tut immer allen furchtbar leid, aber die Mail war ein Übersetzungsfehler und so nicht gemeint.
Kollegen von der Hotline (Mariam, Molain, Sayid, Saib, Monem und Ayman) haben mir immer wieder versprochen, dass ich eine Antwortmail erhalte.
Fehlanzeige - nichts!
Ich weiß nicht was die Herrschaften unter Kundenservice verstehen, aber ich kenne das anders und anscheinend wollen sie keine zufriedenen Kunden halten.
In den meisten Radisson Hotels waren wir immer sehr zufrieden und ich bin seit über 26 Jahren Stammkunde in diesen Hotels, aber was sie mit dem Reward Programm und der "Sonderhotline" für VIP Gäste fabrizieren ist unterirdisch!!!

Poor Customer Service
Several times, my points have not been credited correctly, and when I’ve reached out to customer service, the response has been either delayed or completely unhelpful. Agents seem poorly trained, often giving contradictory information or simply failing to resolve the issue. I’ve had to follow up multiple times just to get a basic acknowledgment.

What’s most frustrating is the lack of accountability. There’s no clear escalation path, and complaints seem to vanish into a void. For a brand that positions itself as premium, this level of service is unacceptable.

I expected better from Radisson. Until they overhaul their rewards system and invest in competent customer support, I cannot recommend their programme to anyone.

Radisson BLU RIVERSIDE HOTEL in Göteborg, Schweden
Schöne und große Zimmer!
Safe im Zimmer!
Das Hotel ist sauber, das Zimmer wurde täglich gereinigt und aufgeräumt.
Das Personal ist freundlich und insbesondere das Personal von der Rezeption auch sehr hilfsbereit!
Ich bin am Mittag gekommen und das Zimmer war bereits für den Check-In fertig.
Gutes Frühstücksbuffet!
Das Haus ist gut gepflegt (es war nichts kaputt).
Das WLAN ist sehr gut, sehr schnell.
Leider gibt es keine kostenlosen Parkplätze und das Parken ist auch für Hotelgäste sehr teuer.
Einen Stern Abzug gibt es definitiv wegen dem Restaurant: Die Auswahl mit der Speisekarte ist nicht groß. Zwar haben die Speisen alle sehr gut geschmeckt, also gute Küche! Aber das Essen war durchweg überteuert und es gab nur Mini-Portionen, so dass ich in der Folgezeit dann lieber auswärts gegessen habe.
Mit öffentlichen Verkehrsmitteln gut zu erreichen und eine Straßenbahnlinie in der Nähe des Hotels ist bereits im Bau. Gut auch, dass in der Eingangshalle die nächsten Abfahrten der Busse und Fähren auf einer Tafel angezeigt werden.