Rad Power Bikes レビュー 181

I was excited to join the E-bike world and specifically the Rad E- Bike community. I ordered Rad city 5 bike online had it sent via our local barge company, because Rad Bike won’t ship to Alaska. I assumed this was because of the battery. I was ok paying the extra $150 to have it shipped to me, because of all the good things I read and heard about Rad E-bikes, and I really wanted one.
I picked up my bike from the barge company and dropped it off immediately to the local bike mechanic to assemble. I picked up my bike a day later and rode it the next morning to the firehall where I work (3 miles away). The very next morning, as my shift at the firehall ended, I was excited to take my new bike out for a ride, but it was dead. Nothing would turn on - the bike simply stopped working.
This was on a Saturday morning so I emailed rad bikes and was happy to get a quick response as they sent me a trouble guide. I worked my way through it, but in the end the bike was still not working - It would not even turn on. I followed up via email I got e email immediately back saying it’s all under warranty and they would ship a replacement controller and wiring harness immediately free to me and pay for a hour of labor at the bike mechanic to get it working. I was really impressed with the response and thought they really care about the customer and they stand behind the product but I was wrong.
Three weeks have gone by and there’d been zero follow up and no replacement parts had arrived. I emailed RAD bikes asking for update or tracking number and got a reply back at the parts never left the factory because they will not ship them to Alaska. At this point I called and asked why was I not informed that the order has been canceled. I was then told not only will they not ship to Alaska they will require me to pay for it to go by barge – this is the most expensive yet slowest shipping method to Alaska. We receive mail using USPS, FedEx, and UPS but none of these were options they gave me.
I tried to explain I already paid for shipping when I bought the bike and that the part should’ve worked and was only used once since purchased and under warranty. The only option provided is for me to pay for shipping the part, with no guarantee this will fix the bike. I have called and emailed several times over the last week and have made no progress in finding the right person to talk with to resolve this. I’m sorry to say this company seems interested only maximizing the profit margins, with no interest in offering an exception to their ‘no shipping to Alaska’ policy and do the right thing for the individual customer. They are not supporting their products or their customers by this rigid inflexibility. At this point I want to just return the bike and have told customer service this. I’m working to get the bike sent back to them but waiting for a reply for the return department because customer service wants me to pay a bike shop to take the bike apart, buy a new bike box (I had the bike shop throw the original one away assuming the product would work), and pay for shipping the bike back down to RAD bikes. If I pay for the return, as they have instructed, I will have $700 in shipping costs alone invested into a bike that does not work and I want nothing to do with now. I wish I would never have got involved with Rad E- bikes – their lack of customer support in this situation means they have lost this customer for life. I would strongly recommend finding another company with better customer support.

Manipulative company which sold me an expensive bike then sent a safety warning the day it arrived. They cannot fix the problem for months, meaning they sold me a bike which I will not be able to use until after the winter (more than 6 months from purchase date). And they cannot figure out a way to allow me to return the bike until they open a store near me in the future.

Bought a Rad Power 4 for my obese disabled brother-in-law. The bike itself is well made and works as promised but the tires and tubes it comes with are "less than the best". The front tube has been patched 6 times while we wait for Rad to sell replacement tubes. They have them but won't sell them; they're reserved for new sales only. The 22x3 size is only used by this company. No other company anywhere in the world sells 22x3 tires of tubes. Complete lack of planning on Rad's part. This e-bike is now a giant paperweight while we wait for Rad to provide spare tubes. OH, by the way - Rad commissioned Tannus to sell "armored liners" for their bikes. For $150 you get two pieces of polyurethane foam that enables you to put a 22x1.75 tube into a 22x3 tire - and they aren't getting great reviews.

Recent bought a rad mission.

Bought 2 actually, went on many rides with it. One day my partner and i took ours out at the same time, same place, same distance and same battery level.

At the end of the trip, i was left with 1/5 battery left and she was left with 4/5 battery left. I got a faulty battery. But i thought mine seemed quite normal since we rode 55KM and its life is 70KM or so. And that hers was actually fault for only losing 1 bar after 50+KM

I spent $3,000 on a RadWagon 4 + accessories. Within 2 weeks of delivery I receive emails to stop riding it because of bad tiers. Then I’m told it will take 2-3 months for the replacement tiers and service.

This is the most expensive and now useless item I’ve ever purchased. They should have halted sales as soon as reports of tire issues started stacking up. I can’t trust this company with the kids' lives that I’m putting on the back of it.

Horrible quality control and customer service. Got a Rad City5 brand new out of the box and the front wheel was faulty. Eleven calls later and still they cannot send me a new tire. They said it was out of stock and have no idea when they will be getting it in and that their suppliers do not give them time frames on deliveries. A faulty product out of the box should be replaced with one that works. The people who answer the phone are incompetent and are of no help at all. DO NOT BUY Rad..they do not stand behind their product!!!!!

I have been on hold for a little over an hour and a half. So I guess I’d say it really sucks. Fortunately the US open was on so I just kept listening to “please continue to wait and an agent will be with you shortly”. I’m beginning to regret getting involved with this outfit. My friend wants to buy an e bike so I’m going to tell him to get a cheap one. Can’t be worse than this

I bought 2 RadMinis in 2019 and had issue with them out of the box, a broken headlight on one and a scratched seat post on the other, both were replaced with no problem and received within days. One has 1400 miles on it (mine) and the other has 350 miles (the wife's). Haven't had any other problems in 3+ years and the batteries are functioning just fine because I care for them as recommended (check out some Youtube videos on how to maintain your battery(s) for Rad ebikes) and make sure you get your ebike professionally tuned at least once after the first 150 to 200.

Now in August 2022 I bought the Rad Rover 6 plus and the UI remote bracket was broken. Called them and waited on hold 15mins and gave up (day 1), sent an email twice with an automated response (day 2 & 3), then call again and was on hold for 5mins (day 3) and the issue was taken care of, the new bracket is on its way at no charge, I received an email order confirmation from Rad before I even hung up with them.

Don't take a lot of these complaints serious. Battery problems, they just didn't take care of them like they should. If you maintain you bike per the owner’s manual and check out some Youtube videos for more in depth maintenance, your ebike investment will be well worth it with few problems.

Marketing is very mis-leading. When you have an issue they are not available to help at all. My battery stopped taking a charge one month past warranty. After almost an hour on hold to talk to someone I was told I had to buy a new charger first and make sure it wasn't the charger before they would put me in touch with the department that troubleshoots the battery. $39.99 for the charger non-refundable if that wasn't the problem than they would give me the ability to reach the department that would trouble shoot.

We are livid! Don't buy RAD bikes! We only rode 1 time. Battery on my bike died during our ride. We went home and tried to charge it. It wouldn't charge. They told us they would replace the defective battery... just send them what they needed. After 7 calls, 5 emails, 3 videos, and 10 pictures... they falsely accused us of plugging it in the wrong place. This made us so angry. We only have 28 miles on our bikes, warranty was NOT honored. After reading other reviews and going on the FB troubleshooting page, we found so many others with the same problem. $500 to $800 to replace the defective battery is ridiculous! After all the accessories, price of the bikes, and bike rack... we lost $4,000! Do not trust this company. They are scammers!

I bought a Rad Mission 1.5 years ago for periodic use at my 2nd home. Although the bike worked just fine initially, I recently discovered that the battery would not recharge at all. I tried a neighbor's compatible charger that is known to work and that didn't charge it either, so it's pretty clear the problem is with the battery itself. I changed the 2 fuses, still won't charge. I talked to customer service and they had no solutions other than to buy a replacement battery pack for ~ $500 (the warranty only lasts 1 year). That's almost half the cost of the bike itself! I am very frustrated that my bike is unusable so soon after I bought it. I certainly would not purchase another Rad product again.

I am hopeful my opinion changes. We ordered 2 Rad City 5 + bikes for my wife and I and requested delivery. I adjusted my work schedule to be there for delivery, but the delivery service unilaterally changed the time and I was not around when bikes were dropped off. The rear tire of one of the bikes had a faulty bead, which separated from the tire wall the first day. Have requested assistance from Rad Bikes and have only received an automatic reply email but no actual response despite a few attempts. I just called the Canadian phone line, within the time they claim to be open, and the line is closed. Looking forward to riding.... the bikes look very nice.

Order #- 30-96995.

Matt and Tracy
VANCOUVER BC Canada

Purchased in Nov 21 bike arrived Feb 22. Assembled and waited till May to ride. All good until tried to charge bad battery. Call company and was told the battery was indeed faulty. A new battery was to be sent to me to replace the one sent out with the bike.
Its now August 2022...no battery.
Not in stock...however they continue to send out new bikes with batteries. ( go figure )
Don't buy Rad Power Bikes.
GARBAGE

I bought a rad runner from my boss who's wife didn't like it.Used only a handful of times the battery charger no longer works. So I ordered a new one and made a mistake on the delivery address, there was no way to edit the order online so I called the next day( I ordered on a Sun. customer. service closed) they pretty much said no way, order's at the warehouse, can't help you. That's not customer service, that's a total unwillingness to help. Stay clear of this outfit! BTW battery charger never should have failed after so little use

Ik heb mijn bestelling vandaag geannuleerd. Na meer dan een maand wachten kon ik geen leveringsinformatie krijgen desondanks meer dan 10 e-mails. Ook moest ik vooraf betalen voor het hele bedrag. Op het laatste had ik gebeld maar kreeg ik een zeer vaag beeld over en levertijd. Aangezien zoveel problemen met accu's, laders, banden enz , enz ga ik bij mijn plaatselijk fietsen handelaar zaken doen. Allen jammer dat Trust Pilot geen negatieve cijfers kan geven.

Tired of waiting for parts that aren't fixing anything
Made videos with all new wiring replaced including controller I used step by step installation including pausing videos though each step 100% there shouldn't be any problems with a out of box bike the return policy has been past the 14 days from waiting over and over on shipping on parts putting my trust in advice by service to resolve this with no luck can tell they really want it to work so I'm not downing the support team yet but I shouldn't have to rewire everything out of box I am not asking for a refund but a bike that is more that a piece of scrap and very disappointed I've done all I can at this point
I am a very loyal customer and would like to keep it that way also i have had a 2019 RadRover 5 and have also purchased many accessories for this new RadRover 6 plus just to be upset I can't ride rad when I'm stuck with a all around bad bike what do I do with it when every part I've been sent isn't fixing anything give up and take a loss ahhh no but will the company stay true to its warranty without excuses and cheap part fixes that don't fix the problem there's the Real question are they prepared to send me a all around new bike or am I going to get blown off we will see when my lasts parts come because there is nothing left to replace aside from a entirely new bike

I bought a Rad Rover less than a week ago. It will not work, and I have tried to get some help. The customer service is terrible. I am trying to figure out the problem but haven't been able to yet. The throttle and the power assist will not work.
Don't make the mistake I did and buy a RAD.

I have 25 plus Rad bikes in rental fleet I need parts badly cannot reach their Seattle store by phone I don't even know if the store is open.replacing fleet this year. Will definitely not be purchasing Rad bikes again.

Spent a lot of time and money trying to get rad bike repaired. Customer service not helpful at all. Bad situation got worse. Bought many parts in March and April 5 months later still not working. Been in authorized rad repair shop since early April. I have paid for many parts and a lot of labor. Found out Software problem after all. Very low mileage and nothing can be done. Wasted a lot of time and money on repair. Spent many hours on hold with rad customer service. Funny if you want to purchase bike a rep picks up in seconds. Have a question you will be on hold for an hour or two if lucky. BUYER BEWARE!

I bought a RadRunner Plus more than year ago and have put several hundred miles on it with no issues. However the display has water/condensation in it and it has been giving odd displays and would not always turn on. Well it finally died in West Yellowstone. I have emailed twice and did the phone game several times and it’s been 10 days and I’ve heard nothing from Rad. So I ordered a display from Amazon, identical and cheaper, and having it shipped to my next destination. In the mean time my bike is a worthless boat anchor. SHAME ON YOU RAD FOR HAVING THE CRAPPIEST CUSTOMER SERVICE. Even the USPS does better and that’s not saying much.