Had accidentally clicked on the incorrect departure date. Was a little sceptical that I had to buy a second correct ticket before the first was refunded, but needn’t have worried. I did as instructed... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I've had positive experiences booking on Railsmartr but was esp. pleased that having booked a train a few months in advance, they informed me it was cancelled, offered a refund and processed it within... もっと見る
企業が回答しました
Booked an Advance single, then decided a number of days later that I wanted an earlier train on the same route. The exchange process is simply an email: book the replacement, send them both boo... もっと見る
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I have to cancelled my booking and can’t able to get refund in this case I asked for help and Sonia helped me a lot regarding the new bookings how to swap the tickets, till the process of refund she... もっと見る
企業が回答しました
企業情報
Railsmartr について
当該企業による記述
Be smarter.
Spend less on train travel with Railsmartr.
As an independent retailer of train tickets, we're on your side. We aim to find you the cheapest fares and we’ll never charge refund fees if you’re not able to travel.
Our mission is to always find you the cheapest fares. With the train fares structure being insanely complex, it’s a pretty difficult task. How do we do it? Our algorithm is set to find the cheapest fares, while some other retailers look for the fastest trains. So we can find you the cheapest tickets, even if it means some of the journeys we find take a little longer.
We’re committed to our ‘no extra charges policy’, so we never add any fees – not even for refunds. Why should you pay extra fees just to get your train tickets? Or because your plans change? Exactly!
Our team has been selling train tickets online since 2008, so we’re experts at what we do. We can help you find the best value train tickets, decide when it’s cheapest to travel and give you handy tips to make train travel easier. To make your journey even better, we’ve got some exciting additions coming soon, like our unique airline-style seat picker. So watch this space.
連絡先
83 Victoria Street, SW1H 0HW, London, 英国
- hello@railsmartr.co.uk
- railsmartr.co.uk
4.8
優良
172件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
CUSTOMER SERVICE WAS VERY QUICK
2023年10月10日
自発的なレビュー
Railsmartr からの回答
Dear Keith, we really appreciate you taking the time to rate our service. Let us know if there is anything else we can do to help. Thanks again. All the best, Sonia
minor issue with ticket collection
would let me buy tickets with zilch but unable to collect as needed a physical card for the ticket machine.
Understandably annoyed at the time but this was refunded after a few emails and they have agreed that this needs to be looked into to make clearer going forward
Now resolved so thank you Anna
2023年6月23日
自発的なレビュー
Railsmartr からの回答
Update: Hello, we would like to let you know that, as promised, the system has now been fixed to accept virtual card payments for ticket collection. Best regards, Sonia
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Hello, thank you for your feedback, we are sorry about your unpleasant experience. We are aware that virtual cards can cause problems collecting tickets at the station, as it's an issue which unfortunately affects all UK rail ticket retailers. We are glad to hear that you are happy with our customer service and that we were able to help. Best wishes, Sonia
Railsmartr からの回答
Hi Catherine, thank you for your lovely feedback. We are glad that you find our portal easy to use and that we were successful in our mission to find you the cheapest through fares. Best regards, Sonia
Prompt service
I was able to change my train ticket date easily through the website, and service was prompt.
2023年5月22日
自発的なレビュー
Railsmartr からの回答
Hi John, thank you very much for your positive rating. We are pleased that we were able to help you change the date of your tickets. Please feel free to contact us, should you need anything else. Thank you again for your time. Kind regards, Sonia
Excellent customer service
I buy my train tickets regularly with this company and can’t fault their customer service, always efficient and very courteous. They also don’t charge any amendment/cancellation fees which is also a bonus compared to their competitors.
2023年5月14日
Railsmartr からの回答
Hi Laura, thank you so much for being a loyal customer and writing this fantastic review. We’re delighted to hear about your positive experience here. Our team is always committed to providing our customers with the best possible service. We look forward to serving you again. All the best, Sonia
Great ticketing service
Sophie sorted out a refund for me when I booked the wrong ticket for my return—super efficient team.
2023年5月14日
Railsmartr からの回答
Hi Geoff, thank you so much for taking the time to rate our service. We are glad that we were able to meet your expectations. All the best, Sonia
The ticket flexibility is my favourite…
The ticket flexibility is my favourite thing - print at home works for me!
2023年5月11日
Railsmartr からの回答
Hi Jackie, we really appreciate you taking the time to share your positive experience with us. Wishing you all the best, Sonia
Every time I use railsmart
Every time I use railsmart. The payment function fails or doesn't get processed. So have to stop and use a different rail provider tobiy my ticket.
2023年2月14日
Railsmartr からの回答
Hi Douglas, I’m sorry to hear this and really appreciate you letting us know. We’d love to put this right for you by hearing a little more about your experience so we can investigate further. I'll get in touch via email and if you’d like to tell us more we can try and fix this for you and other customers using the site. Anna at Railsmartr
Railsmartr からの回答
Hi Neil, thank you for sharing your experience with us. We really appreciate your feedback, as we are pleased to hear that you find our portal easy to use. All the best, Sonia
Great service all round
Their website and booking system was very simple to navigate. Added bonus that the prices are competitive and no admin fee is fantastic! Tickets delivered immediately to inbox. A service well worth using 😊
2023年2月10日
自発的なレビュー
Railsmartr からの回答
Hi Richard, thank you so much for such a lovely review. We are extremely glad to know that you find our booking platform simple to navigate and that we were able to find you the cheapest fares. As an independent retailer, we are committed to offer our customers the cheapest tickets as well as fee-free refunds. Thanks again. All the best, Sonia
Easy to use site and good value
Easy to use site and good value. Nice to be able to support a British company.
2023年2月2日
自発的なレビュー
Railsmartr からの回答
Hi Tim, thank you so much for taking the time to rate our service. We appreciate that you find our site easy to use and we are glad that you were able to buy the best value ticket for your journey. All the best, Sonia
Amazing service
I booked travel online using the Railsmartr website (super easy and efficient). However, within a few hours my plans were inadvertantly changed. I dropped Railsmartr an email to see what my options were, and in less than 20 minutes I received a personal response (from Sonia) confirming that I could cancel my tickets with a full refund. Now that is service!
2023年1月16日
自発的なレビュー
Railsmartr からの回答
Dear Andy, thank you very much for your kind words and positive rating. We are glad to hear that you found our booking platform very easy to use. It was a pleasure to be of help and we look forward to helping you out again soon! All the best, Sonia
I contacted Railsmartr this morning and…
I contacted Railsmartr this morning and had a speedy reply back from Sonia and my issue has been sorted within an hour excellent customer service
2023年1月4日
自発的なレビュー
Railsmartr からの回答
Dear Wendy, thank you so much for your positive feedback! If you ever need help, please don't hesitate to reach out. Wishing you all the best! Sonia
Always so helpful!
Always so helpful! Respond to emails very quickly, great customer service!
2023年1月3日
自発的なレビュー
Railsmartr からの回答
Dear Sarah, we're really grateful and appreciate you taking the time to share your rating with us. It’s great to hear that we've been successful in our goal of providing our customers with the best possible experience. Kind regards, Sonia
FANTASTIC
FANTASTIC. Anna was extremely prompt replying to both my emails, giving precise answers to my questions. First class service, thank you.
2022年6月10日
自発的なレビュー
Railsmartr からの回答
Thanks Ian, I thoroughly enjoyed researching your trip!
Very good service. Friendly and professional
I had to get a refund and was sorted within a day. The service is 100%. After using other Web sites over the years I wouldn't change now. Railsmart for me all the time. Thank you for your good service
2022年1月18日
自発的なレビュー
Railsmartr からの回答
Dear Amanda, thanks so much for your positive feedback. It was a pleasure to be of help and we really appreciate you being a loyal customer. We look forward to assisting you again in the future. Kind regards, Sonia
5 star customer service
quick, easy and reliable service. I was able to amend my ticket without any fee but most importantly, without any inconvinience.
2021年12月1日
自発的なレビュー
Railsmartr からの回答
Hi Shashi, thank you very much for your kind words and positive feedback. We really appreciate you taking the time out to share your experience with us and that we were able to meet your expectations. Kind regards, Sonia
Railsmartr Stole Funds Intentionally
Railsmartr has intentionally kept funds that should have been refunded.Our train traveled was canceled due to Covid so we immediately followed the directions for refund. The reply was to email the Booking reference and then they said "we will do the rest". For a year they not only did not refund us, they did not communicate again, did not send a single email that due to being "overwhelmed" they were not going to process refunds. We were supposed to somehow guess that there was to be a process to, from another country, process our own refund. How exactly would we know this? Railsmartr had every means to communicate this and did not. Now they say that although they didn't tell us how to refund, we missed the refund. One email would have resolved it but they did not want to--how many other passangers did they simply "keep" the money of? This corporate larcency is upsetting. What values does Railsmartr have? None.
**Their reply below does not accept responsibility that our request for refund was made back in March 2020. They just never handled it, won't even exchange the tickets for use now, and prefer to blame the passenger. Not impressed.
2021年9月23日
自発的なレビュー
Railsmartr からの回答
I'm really sorry to hear about your experience. We always try to support our customers but were not prepared for the huge volume of refund requests which came our way during the first wave of the pandemic. In your case the ticket was booked for travel in March 2020 and the window for refunds closed in September 2020. We temporarily gave customers the option for self-service refunds on the site, which many customers used successfully to get a refund. I'm sorry that this was no longer available when you came to contact us again. I hope to welcome you back to rail at some time in the future.
With very best wishes, Anna
Railsmartr からの回答
Hi William, thank you very much for leaving a review. We are pleased that you are happy with the customer service you received. All the best, Sonia
Sonia is an absolute star
Sonia is an absolute star from the refunds team and has always helped me in a kind and efficient manner! I would definitely recommend using this company to friends because of how I was dealt with
2021年7月1日
自発的なレビュー
Railsmartr からの回答
Hi Shona, thank you so much for sharing your experience with us and for your positive feedback. We really appreciate your kind words and we are glad we were able to meet your expectations. It’s great to hear that you would use our service again and that you would recommend us to friends. All the best and take care, Sonia
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