I use them. But also use others. One reason I don't use them more is because you cannot, on demand, create and print off your portfolio. It's such a simple function to offer I have asked and don't und... ãã£ãšèŠã
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I had to speak to Raisin today via phone. I had an issue which was resolved promptly and patiently by Val. It was followed up straight away by a clarification e mail. I was impressed by the lengt... ãã£ãšèŠã
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Gareth was friendly and patient. I am an older customer who finds technology difficult. He guided me through everything very well. Best of all, your company shows you value your customers by answeri... ãã£ãšèŠã
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An account had matured & I needed to reinvest the money. The new interest rates were better than the old account & better than those I could find elsewhere, so it was a no brainer to keep the funds... ãã£ãšèŠã
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Raisin.co.uk is the UK marketplace for Raisin, which serves over 220,000 savings customers across Europe. Today, Raisin UK has one aim; to help UK customers save time and make money through our savings marketplace. We provide UK savers with an easy way to apply for and manage savings products from a variety of partner banks which are guaranteed by the Financial Services Compensation Scheme (FSCS) for our UK banks or the European country equivalent for our European banks, through the European Deposit Guarantee Scheme (DGS).
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Raisin UK, Cobden House, 12-16 Mosley Street, M23AQ, Manchester, è±åœ
- 01613882399
- help@raisin.com
- raisin.co.uk
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Excellent customer service
Excellent customer service - kept regularly informed and updated .
2026幎5æ27æ¥
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Raisin UK ããã®åç
Dear Andrew,
Thank you for leaving us a review.
We appreciate you taking the time to provide this positive feedback, we are pleased to hear that you feel satisfied with Raisin UK!
We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.
If you need any assistance, please don't hesitate to contact us on 0161 388 2399 or explore our extensive library of FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
slower to answer but great when you speak to someone
It took 11 minutes to speak to your adviser but once connected she was able to support me with my questions and stayed on the line whilst i made the transactions Very helpful!
2026幎5æ22æ¥
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Raisin UK ããã®åç
Dear Marisa,
We value your feedback and appreciate you taking the time to let us know how great your experience has been so far.
We're sorry for the delay answering your call, but we are glad our agent Val was able to resolve your query.
We are committed to providing a seamless experience to our customers.
Feel free to contact us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
I use them BUT .....
I use them. But also use others. One reason I don't use them more is because you cannot, on demand, create and print off your portfolio. It's such a simple function to offer I have asked and don't understand why they cannot offer it.
2026幎5æ22æ¥
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Raisin UK ããã®åç
Dear Paul,
Thank you for taking the time to leave a review and for continuing to use Raisin UK.
We appreciate your feedback regarding the ability to generate and print a full portfolio overview on demand. We understand why this would be a useful feature, especially for customers managing several savings products.
While this functionality is not currently available in the exact format you described, customers can download documents for each active product from their Raisin UK Account, including payout confirmations, opening confirmations and account statements. We also provide annual statements, which include information about all active savings products held through the platform.
Your feedback has been noted as we continue working to make the platform more user-friendly and easier to navigate.
Kind regards,
The Raisin UK Customer Services Team
Sorted my password
Sorted my password reset with confidence and ability.
2026幎5æ20æ¥
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Raisin UK ããã®åç
Dear Tony,
Thank you so much for your great review and appreciate your taking the time to share your experience with us.
If you need any assistance, please don't hesitate to contact us as weâre happy to help.
Kind regards,
Raisin UK Customer Services Team
Very professional and helpful.
2026幎5æ21æ¥
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Raisin UK ããã®åç
Dear Philip,
Thank you so much for your fantastic review. Your feedback is heartily appreciated!
We always strive to ensure that our customers have a smooth experience along with the best rates.
Feel free to reach out to us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
Easy to use
Easy to use, information on the app is clear. Choosing a new account is seamless and so easy. Iâd recommend to all. Any questions are answered quickly.
2026幎5æ19æ¥
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Raisin UK ããã®åç
Dear Rebecca,
Thank you so much for your fantastic review! It made our day!
We're pleased to hear that you are enjoying using the Raisin UK App. We are committed to providing excellent services to our customers
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Feel free to contact us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
No interest statement.
Over a month has past since the end of the last tax year and still no interest statement for tax from Raisin. I called them and they said they are looking at dealing with it soon but gave no indication as to when it would be done. Every other bank and financial institution I have ever dealt with manages to produce this within a week of the end of the tax year.
Can you please get on with it! I need to submit my tax return.
2026幎5æ17æ¥
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Raisin UK ããã®åç
Dear Angry Investor,
Thank you for taking the time to leave a review. Weâre sorry to hear that you are unhappy with the time taken to receive your annual statement.
We understand how important it is for customers to receive their annual tax information as soon as possible. Please be assured that we are working hard to prepare and release the annual statements for the /20252026 tax year, and these should be available to download from your Raisin UK Account soon.
We expect them to be available within next days, and we will let customers know once they are ready.
Kind regards,
The Raisin UK Customer Services Team
Transfer of funds to new account
An account had matured & I needed to reinvest the money.
The new interest rates were better than the old account & better than those I could find elsewhere, so it was a no brainer to keep the funds with Raisin in a new fixed rate.
Not the first time this has happened & so easy to do!
2026幎5æ15æ¥
Raisin UK ããã®åç
Dear Adrian,
Thank you for taking the time to post your 5-star review! We appreciate it!
We work hard to ensure that our customers feel heard and supported.
If you need assistance, please don't hesitate to contact us at 0161 601 0000, via email at service@raisin.co.uk or explore our FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
Telephone Call Query
Rang with a query and spoke to Ashley who was friendly, patient, professional and thorough. He was unrushed and took the time to answer my questions in an easy, understanding manner.
It's satisfying to know when ringing Raisin, that I'm speaking to an actual person instead of a bot! Raisin's Customer Service has always been a positive experience when asking for advice/assistance and I would have no hesitation in recommending their platform
2026幎5æ14æ¥
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Raisin UK ããã®åç
Dear Helen,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Ashley was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Lovely service
I have a employee named Val she was excellent! Very helpful and guided me on my queries in a professional and friendly manner
2026幎5æ14æ¥
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Raisin UK ããã®åç
Dear Maizah,
Thank you so much for your great review.
We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Val was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Helpful advice provided on phone call
I had to speak to Raisin today via phone. I had an issue which was resolved promptly and patiently by Val. It was followed up straight away by a clarification e mail.
I was impressed by the length it took to answer the call and the helpful and professional advice provided by the call handler, Val.
2026幎5æ13æ¥
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Raisin UK ããã®åç
Dear Elizabeth,
Thank you so much for your great review.
We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Val was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Excellent service.
Excellent service.
Professional.
Efficient.
Patient.
Respectful.
Kind.
Faultless.
2026幎5æ12æ¥
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Raisin UK ããã®åç
Dear Ema,
Thank you for taking the time to leave a 5-star rating for us.
Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
If you need assistance, please don't hesitate to contact us.
Kind regards,
Raisin UK Customer Services Team
The lady I spoke to was very helpfulâŠ
The lady I spoke to was very helpful and had my query sorted swiftly. I am in my 70âs and well aware that my âtech savvyâ is not brilliant. But her approach was kind and patient and she stayed on the line while I navigated my way through the correct procedure.
2026幎5æ12æ¥
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Raisin UK ããã®åç
Dear Sonia,
Thank you so much for your great review.
We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Val was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Slow, poor admin
Five weeks after the end of 2026 tax year and Raisin can still not provide a consolidated tax certificate! Poor
2026幎5æ10æ¥
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Raisin UK ããã®åç
Dear Catherine,
Thank you for taking the time to leave a review. Weâre sorry to hear that you are unhappy with the time taken to receive your annual statement.
We understand how important it is for customers to receive their annual tax information as soon as possible. Please be assured that we are working hard to prepare and release the annual statements for the /20252026 tax year, and these should be available to download from your Raisin UK Account soon.
We expect them to be available by the end of May 2026 at the latest, and we will let customers know once they are ready.
Kind regards,
The Raisin UK Customer Services Team
Raisin UK ããã®åç
Dear John,
Thank you for leaving us a review.
We appreciate you taking the time to provide this positive feedback, we are pleased to hear that you feel satisfied with Raisin UK!
We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.
If you need any assistance, please don't hesitate to contact us on 0161 388 2399 or explore our extensive library of FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
Raisin offer a good choice of accountsâŠ
Raisin offer a good choice of accounts which are easy to apply for. However I would like to see one improvement - it would be useful to see which accounts pay interest monthly.
2026幎5æ9æ¥
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Raisin UK ããã®åç
Dear Merrell,
Thank you so much for sharing your experience with us. It made our day!
We're so pleased to hear that you are enjoying using our app!
If you need any assistance, please don't hesitate to contact us as weâre happy to help.
Kind regards,
Raisin UK Customer Services Team
Great to be able to speak to someone onâŠ
Great to be able to speak to someone on the phone.
Your colleagues are well informed, always pleasant and very helpful.
2026幎5æ8æ¥
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Raisin UK ããã®åç
Dear Robert,
Thank you so much for your great review.
We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Val was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Everything was quick and easy to use
Everything was quick and easy to use
2026幎5æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Raisin UK ããã®åç
Dear Barry,
We appreciate your feedback!
We're always so pleased to hear when a customer is enjoying using Raisin UK!
Please let us know if you require any assistance as we are more than happy to help.
Kind regards,
Raisin UK Customer Services Team
No customer support
Good luck getting a reply. Clearly, there doesnât seem to be anyone actively handling customer support. I flagged an issue where it isnât even possible to update your address, which feels like a significant security concern. Yet getting a response, or even having someone properly look into it, appears impossible.
**In reply to the response below: This does not work, and something I have been trying to get someone from Customer Service to look into for months but still waiting for a response. When you attach a PDF bank statement to an email you receive an error message.
Raisin your customer support is poor as are your computer systems.
2026幎5æ4æ¥
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Raisin UK ããã®åç
Dear Richard,
Thank you for taking the time to leave a review. Weâre sorry to hear about your experience and the delay in receiving support.
To update your address, please send our Customer Service team a recent bank statement from your nominated account showing your new address. This allows us to verify the change securely and keep your account details accurate. Once we receive the required document, our team will review it and update your details for you.
Guidance on this process is also available in the FAQ section of our website under âHow do I check and change my address?â
We apologise that your query was not responded to sooner. We are currently experiencing a higher volume of customer contacts, which has affected response times, but we are working to respond to customers as quickly as possible.
Kind regards,
The Raisin UK Customer Services Team
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