Excellent financial platform. Everything works well, monies can be put on deposit quickly and very importantly can be withdrawn very easily and quickly and the best interest rates offered.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Gareth was friendly and patient. I am an older customer who finds technology difficult. He guided me through everything very well. Best of all, your company shows you value your customers by answeri... もっと見る
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I had to speak to Raisin today via phone. I had an issue which was resolved promptly and patiently by Val. It was followed up straight away by a clarification e mail. I was impressed by the lengt... もっと見る
企業が回答しました
Good luck getting a reply. Clearly, there doesn’t seem to be anyone actively handling customer support. I flagged an issue where it isn’t even possible to update your address, which feels like a s... もっと見る
企業が回答しました
企業情報
当該企業による記述
Raisin.co.uk is the UK marketplace for Raisin, which serves over 220,000 savings customers across Europe. Today, Raisin UK has one aim; to help UK customers save time and make money through our savings marketplace. We provide UK savers with an easy way to apply for and manage savings products from a variety of partner banks which are guaranteed by the Financial Services Compensation Scheme (FSCS) for our UK banks or the European country equivalent for our European banks, through the European Deposit Guarantee Scheme (DGS).
連絡先
Raisin UK, Cobden House, 12-16 Mosley Street, M23AQ, Manchester, 英国
- 01613882399
- help@raisin.com
- raisin.co.uk
4.3
優良
3860件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I wish I had found Raisin sooner
I wish I had found Raisin sooner, working with this platform is a no-brainer! Just one lot of screening paperwork (legal/financial/ID etc.) and then moving between funds or setting up new ones is done in a flash. Really impressed with the availability and range of products, competitive interest rates and FCSC protections. I have found products that I would never have looked at before.
2025年12月16日
Raisin UK からの回答
Dear Lyn,
Thank you for taking the time to leave a 5-star rating for us.
Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
If you need assistance, please don't hesitate to contact us.
Kind regards,
Raisin UK Customer Services Team
Raisin UK からの回答
Dear Tanya,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Where's my cash?
I have made three withdrawals on easy access accounts. None has been fulfilled yet by Raisin, the first of which is now 8 days overdue.
Aside from the lost interest, I'm now getting concerned. I have sent email enquiries, which remain unanswered.
2025年12月13日
自発的なレビュー
Raisin UK からの回答
Dear Kevin,
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you experienced.
To clarify, when a withdrawal is requested from an Easy Access account, the funds are first returned to your Raisin UK Transaction Account. They are not transferred directly to your nominated bank account. Instructions on how to withdraw your finds from your Transaction account can be found on our website: https://helpcentre.raisin.com/hc/en-us/articles/4405485928081-Can-I-withdraw-funds-from-my-Transaction-Account
You’ve mentioned that you contacted us by email. Please note that, for security reasons, account-specific queries can only be answered when they originate form registered email address. If you have not yet received a response, we recommend sending us a secure message from within your Raisin UK Account or contacting us by phone, so our Customer Service team can review the status of your withdrawals and assist you without further delay.
Alternatively, we’ve asked you for further details via Trustpilot. Once provided, we’ll be able to investigate this for you.
Kind regards,
The Raisin UK Customer Services Team
very easy to select savings account…
very easy to select savings account that suited me and had a good interest rate
2025年12月12日
Raisin UK からの回答
Dear Chris,
Thank you for taking the time to leave a 5-star rating for us.
Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
If you need assistance, please don't hesitate to contact us.
Kind regards,
Raisin UK Customer Services Team
I have money with this bank
I have money with this bank. I am trying to register online but their system is uselesss useless useless
And it says some of the information I am entering is wrong - it is not. Is this process controlled by nutters?
2025年12月10日
自発的なレビュー
Raisin UK からの回答
Dear Mike,
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you experienced while trying to register.
To clarify, Raisin UK is a savings marketplace, and a Raisin UK Account must be successfully registered before funds can be placed into a savings product or managed through our platform. If you’re seeing a message indicating that some of the information entered is incorrect, our team can help review this with you and check whether there may be an issue with the details being used during registration.
If you’re having trouble completing the process, please contact our Customer Service team and provide a little more information so we can investigate this properly for you. You can reach us by email at help@raisin.com or by phone on 0161 388 2399, Monday to Friday, 8:30am to 4:30pm (excluding Bank Holidays).
We’ll be happy to look into this and assist further.
Kind regards,
The Raisin UK Customer Services Team
Raisin UK からの回答
Dear John,
Thank you so much for sharing your experience with us. We're glad you found it easy to use Raisin UK and wish you good savings!
If you need assistance, please don't hesitate to contact us as we’re happy to help.
Kind regards,
Raisin UK Customer Services Team
Two Years of the Raisin Experience
I've been using Raisin for a couple of years now and been impressed by the service. Fast, efficient and really simple to use, the interface and tools have been enhanced recently making it easy to navigate and make my choices for managing my money. The dashboard is clear and uncluttered and lets me manage the administration of the various accounts I have on the platform.
2025年12月5日
Raisin UK からの回答
Dear Etelvina,
Thank you so much for your fantastic review!
We're pleased to hear your valuable feedback and we’re happy that you’re enjoying using Raisin UK.
We always strive to provide excellent experiences to our customers.
If you need any assistance, please don't hesitate to contact us; we’re happy to help.
Kind regards,
Raisin UK Customer Services Team
Investing made simple.
I find it so convenient to invest through Raisin as they keep up to date with all types of investments and interest rates. I find it so easy to transfer investment money from my Nominated Account to my Raisin Account to fund an investment of my choice. Yes I would recommend Raisin to anyone wishing to invest their money in a safe place.
2025年12月4日
Raisin UK からの回答
Dear Charlie,
Thank you so much for sharing your experience with us. We're glad you found it easy to use Raisin UK and wish you good savings!
If you need assistance, please don't hesitate to contact us as we’re happy to help.
Kind regards,
Raisin UK Customer Services Team
Customer service is excellent and matured funds are returned quickly
Customer service is excellent. Phones are answered quickly and any queries I have are resolved.
I have used Raisin for a few years and although I was worried about some banks not being UK based, I went ahead and invested. Matured funds are always returned quickly and I am happy with the service received so far. I have recently invested in a fixed rate bond as, even after paying the tax, it is much better than leaving money in a bank account that is paying a low rate.
2025年11月25日
自発的なレビュー
Raisin UK からの回答
Dear Ceceila,
Thank you so much for your fantastic review. Your feedback is heartily appreciated!
We always strive to ensure that our customers have a smooth experience while they manage all their savings accounts in one place.
Feel free to reach out to us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
Very simple to use Raisin
Very simple to use Raisin, it saves all the effort of passing security checks to set up accounts with different banks, plus the rates offered are competitive.
2025年12月4日
Raisin UK からの回答
Dear Neil,
Thank you for taking the time to post your 5-star review! We appreciate it!
We work hard to ensure that our customers feel heard and supported.
If you need assistance, please don't hesitate to contact us at 0161 601 0000, via email at service@raisin.co.uk or explore our FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
Excellent telephone access.
It is comforting knowing that one can talk to a person rather than an AI generated ‘thing’! Darren was friendly and knowledgeable, making everything I required simple to understand.
2025年12月3日
自発的なレビュー
Raisin UK からの回答
Dear Susan,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Darren was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Feel confident using this platform
Very happy with Raisin. Fast, efficient and the app is easy to use.
Lots of opportunities given providing lots of choice with everything open and clearly explained. Feel confident using this platform
2025年12月3日
Raisin UK からの回答
Dear Sheila,
Thank you so much for your fantastic review. Your feedback is heartily appreciated!
We always strive to ensure that our customers have a smooth experience while they manage all their savings accounts in one place.
Feel free to reach out to us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
Great company
Had a problem with my bond which was quickly sorted out and compensation offered. Very good service and easy platform.
2025年12月1日
Raisin UK からの回答
Dear Sharon,
Thank you so much for your fantastic review! It made our day!
We're pleased to hear that you are enjoying using the Raisin UK App. We are committed to providing excellent services to our customers
Feel free to contact us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
Raisin UK からの回答
Dear Jing,
Thanks for taking the time to post your 5-star review and for posting about your positive experience with Raisin UK!
We are thrilled to hear you received the guidance you wanted. We are committed to providing excellent experiences to our customers.
Kind regards,
Raisin UK Customer Services Team
Easy to use
Easy to set up and view account information. Just so simple and uncomplicated.
2025年12月3日
Raisin UK からの回答
Dear Paul,
We appreciate your feedback!
We're always so pleased to hear when a customer is enjoying using Raisin UK!
Please let us know if you require any assistance as we are more than happy to help.
Kind regards,
Raisin UK Customer Services Team
Changing nominated account
I found the process of changing my nominated account difficult online, in large part because I was not receiving messages from Raisin into my email account. I therefore telephoned Raisin. The call was answered promptly by Dale, who talked me through the various stages. I consider the process cumbersome and do not understand why the change should take 5 working days but I could not fault Dale's customer care.
2025年11月28日
自発的なレビュー
Raisin UK からの回答
Dear customer,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Dale was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Great start as new user.
Just started with Raisin as need to open multiple accounts due to current FSCS £85k guarantee (before this changes to £120k). Could not have been easier with super clear correspondence at every step. (Superb UX/UI and content design). Native app is a bit basic at the moment but main web access is fine. Highly recommend so far with regards to onboarding.
Spread of investments seem as good as competitors like Hargreaves’s etc.
2025年11月29日
自発的なレビュー
Raisin UK からの回答
Dear Oliver,
We value your feedback and appreciate your taking the time to let us know how great your experience has been so far.
We are committed to providing a seamless experience to our customers.
Feel free to contact us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
This company provides a very supportive…
This company provides a very supportive caring role on the phones as well as on the online. I had a problem and I rang on the phones and the lady sorted it out. Very understandably Knowledgeably
2025年11月14日
自発的なレビュー
Raisin UK からの回答
Dear Tejpal,
Thank you for leaving us a review.
We appreciate you taking the time to provide this positive feedback, we are pleased to hear that you feel satisfied with Raisin UK!
We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.
If you need any assistance, please don't hesitate to contact us on 0161 388 2399 or explore our extensive library of FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
Sort code did not relate to Raisin
Went into my bank with Account number and Sort code to transfer funds into it.
Was informed the Sort code was not Raisin UK but another company and former appears on the FCA register as not authorised.
The bank strongly recommended against transferring funds.
2025年11月25日
自発的なレビュー
Raisin UK からの回答
Dear Ray,
Thank you for sharing your feedback.
To clarify, Raisin UK is a regulated savings marketplace, and the Raisin UK Transaction Account you receive when registering is provided by our servicing bank, ClearBank, who supply the sort code and account number used to transfer funds in and out of your Raisin UK Account. This means the sort code will correctly appear as belonging to ClearBank rather than Raisin UK directly.
Both Raisin UK and ClearBank are fully authorised and regulated in the UK, and deposits held within the Raisin UK Transaction Account are protected by the FSCS (Financial Services Compensation Scheme) up to the applicable limit. This arrangement is standard for all customers using our platform.
If you would like us to confirm that the account details you provided to your bank are correctly linked to your Raisin UK Account, please contact our Customer Service team. You can reach us by phone on 0161 388 2399 (Monday to Friday), by sending a secure message through your Raisin UK Account, or by emailing us at service@raisin.co.uk. We will be happy to review this for you and provide further guidance.
Kind regards,
The Raisin UK Customer Services Team
Raisin UK からの回答
Dear Ann,
Thank you for taking the time to leave a 5-star rating for us.
Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
If you need assistance, please don't hesitate to contact us.
Kind regards,
Raisin UK Customer Services Team
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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
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