Rakoo Casino レビュー 

Rakoo Casino からの回答

2026年6月2日

Dear,

Thank you for your kind words! We're glad to hear that Rakoo provided great support. We'll make sure to pass along your feedback. You're always welcome back!

Kind Regards,
Rakoo Casino Team

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2026年6月2日

Dear,

Thank you for your feedback. Withdrawals may take a bit longer than deposits due to standard security procedures. We're glad the transfer arrived safely and invite you to use faster withdrawal methods like e-wallets or crypto next time.

Kind Regards,
Rakoo Casino Team

Rakoo Casino からの回答

2026年3月2日

Hello SH,
Thanks for the feedback. We are very sorry that you have not been in touch with support since November — this is our serious mistake, we apologize for the inconvenience.
Please write to support@rakoocasino.com with an email account and a brief description of the problem, we will respond within 24-48 hours and help you figure it out.
We apologize once again and promise to fix the situation promptly.

Kind Regards,
Rakoo Casino Team

Rakoo Casino からの回答

2026年3月2日

Hello, rvoll,

Thank you for describing the situation in detail and patiently waiting for an answer.
Your account was blocked after an internal review according to our security rules and AML procedures. We noticed inconsistencies in the history of operations and activity that raised suspicions (this is a standard measure to protect all players and the platform).
According to our Terms and Conditions (sections on suspicious activity, violations, etc.), in such cases, winnings are canceled and deposits are refunded in full. Therefore, we will refund you €200 (two deposits of €100 each) for the original payment method.
Unfortunately, the amount of €1300 (or any other amount on the balance) is not payable for the above reasons.
If you have additional documents or information that, in your opinion, may affect the situation (for example, confirmations of all transactions), send them to support@rakoocasino.com along with the account's email and the player's ID. We will consider it as a priority.

Kind Regards,
Rakoo Casino Team

Rakoo Casino からの回答

2026年3月2日

Hello!
Thank you for writing and sharing your situation. We are very sorry that you had problems with the deposit display and support did not respond on time — this is unacceptable, and we will definitely figure it out.
We do not take players' money and are not scammers. If the payment was successful on the part of the bank / payment system, but was not displayed on the balance, this is a technical error, which we correct 99% of the time after verification.
Please write to us right now by email: support@rakoocasino.com
Specify in the email:

Your email address, which is linked to your Rakoo account
The approximate date and amount of the deposit
Payment method (card, crypt, e-wallet, etc.)
If available, a screenshot of the payment confirmation from the bank/service

We will verify the transaction based on your data within 24-48 hours and help you return the funds to the balance or resolve the issue in any other way.
We are waiting for your letter. Let's figure it out together and fix everything as soon as possible.

Kind Regards,
Rakoo Casino Team

Rakoo Casino からの回答

2026年3月2日

Dear, Amir MK

Thank you for your feedback and for describing everything in detail. We are very sorry that you have had such a negative experience. We understand how painful and insulting it is, especially with money.
We checked your case: a deposit of 500 € instead of 500 SEK worked as an unusually large amount, therefore, according to AML/KYC rules, additional payment confirmations were requested. Unfortunately, the submitted documents did not fit completely (there was not enough clear data on the transaction), because of this, the process was delayed, and verification was canceled.
We have not deleted your review — it is still on Trustpilot and verified. If you have any questions about your account, money, or want to close your profile, write to support@rakoocasino.com with the account's email and the player's ID. We'll figure it out quickly.
We apologize once again for the stress and disappointment. We hope to be able to fix everything in the future.

Kind Regards,
Rakoo Casino Team

Rakoo Casino からの回答

2026年3月2日

Dear H i,
Thank you for your feedback and for sharing your experience.
We are sincerely sorry that you have experienced such a long delay in responding to support and that this has caused you great dissatisfaction and negative emotions. We understand how unpleasant and unacceptable this is, especially in the context of gambling.
Our support team works 24/7, and the standard response time in a live chat is from 1 to 15 minutes, by email - up to 24 hours in the vast majority of cases. A situation where an appeal remains unanswered for more than 2 months is not normal and requires mandatory verification on our part.
So that we can sort out your case as quickly as possible and provide assistance (including account closure, self-exclusion, or refund, if applicable), please send us a personal message here on Trustpilot or by email support@rakoocasino.com .

We will check all requests, chat logs, and account status as a priority and will get back to you with a full response within 24-48 hours after receiving the details.
If you have signs of gambling addiction and you want to use self—limiting/self-exclusion tools, please indicate this in the message.
Once again, we apologize for the inconvenience and promise to promptly resolve the situation.

Kind Regards,
Rakoo Casino Team

Rakoo Casino からの回答

2026年3月2日

Hello Xxx,
Thank you for taking the time to leave a review and share your experience. We are very sorry that you have had such an impression and you have encountered difficulties.We carefully ensure that all payments and verifications are timely and without delay, and in the vast majority of cases our clients receive funds on time.To understand your situation as quickly as possible and help, please write to us at support@rakoocasino.com

We will check it promptly and get back to you with an answer. We will be glad to restore your trust!

Kind Regards,
Rakoo Casino Team

Rakoo Casino からの回答

2026年2月4日

Dear zumanpoczta.fm,
Thank you for taking the time to leave a review on Trustpilot — we appreciate your honest feedback, even if it is negative. We are sincerely sorry that your withdrawal was delayed for a week a few months ago due to repeated verification requests and a long wait for a response from support. This was due to a temporary technical glitch in the system (duplicate verification status), and we understand how annoying this is, especially for our VIP player with regular deposits.
The problem was fixed a long time ago, the withdrawal was successful, and since then such delays have not been repeated. We have strengthened the support team and automated the processes so that such situations no longer occur.
If you still have any questions or something else is bothering you, write to us directly in Trustpilot's private messages or at support@rakoo.com we will respond within 24 hours and help. As a sign of gratitude for your loyalty and understanding, we have offered you a bonus. He's expecting you.
Once again, we apologize for that negative experience. We hope that everything is fine now, and you will continue to play comfortably with us.

Kind Regards,
Rakoo Casino Team

Rakoo Casino からの回答

2025年12月2日

Dear Roy Kramer,

Thank you for sharing your feedback! We’re delighted to hear that you consider our platform the best. Your kind words truly motivate us to continue providing a smooth, enjoyable gaming experience with a wide variety of games and attentive support.

We hope your upcoming sessions bring even more excitement and good fortune!

Kind Regards,
Rakoo Casino Team

Rakoo Casino からの回答

2025年11月27日

Dear Alexandre Goncalves,

We are genuinely pleased to know that your withdrawal has now reached you successfully. Thank you for taking the time to update your feedback — it means a lot to us, especially after the delay you experienced.

We fully understand how inconvenient the wait must have been. Withdrawal timeframes can vary depending on the payment method selected, as well as the live-queue verification process carried out by our relevant department. These steps are essential for security, but we recognize that they can occasionally extend the timeline more than expected.

Your case reminds us that there is always room for improvement, and we are committed to refining our procedures to provide a smoother and faster experience moving forward.

We truly appreciate your patience throughout the process and your willingness to share both the issue and its resolution.

Kind Regards,
Rakoo Casino Team

Rakoo Casino からの回答

2025年11月19日

Dear Neeyna,

We are truly sorry to hear about your disappointment and understand how frustrating your experience has been. Please know that your concerns are taken seriously, and we would like the opportunity to review the details of your situation from our side.

Unfortunately, without your account information, we are unable to investigate your case thoroughly. We kindly ask that you contact us via the email associated with your registered account so our team can look into your withdrawals and any other issues you have experienced.

We appreciate your patience while we work to resolve this matter and are committed to providing a fair and professional review of your situation.

Kind Regards,
Rakoo Casino Team