Tot nu toe nooit geen enkele problemen gehad met rakoo. Echter wacht ik nu al 13 dagen op een uitbetaling. Alles is geverifieerd dus daar ligt het niet aan. Ik mail elke dag naar support maar krijg... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
they are scammers, request document from deposits one year ago, trying explain i delete some account what i operate in that time mean 2024.02 its year ago!! dont give any results. take from customers... もっと見る
企業が回答しました
Veel casinos sturen veel spam alleen dit casino doet ook echt wat het beloofd . Na een aantal stortingen kon ik VIP worden . In de meeste casinos merk je totaal geen verschil om VIP te zijn of niet. A... もっと見る
企業が回答しました
I want to note only positive sides of this casino! The best thing that can be is the ability to play from your computer or mobile device, the interface and design is thought out to the smallest detai... もっと見る
企業が回答しました
企業情報
当該企業による記述
Have a warm welcome to Rakoo Casino! It is the right place for you if a diverse gambling experience and high-quality service are what you need. We have gathered a team of professionals that strive to make your time in Rakoo Casino as joyful and comfortable as possible. We keep on developing to excellence and implementing excellent new features. So sit back and forget your worries for a while — enjoy all the benefits while we take care of the rest! We bet you’ll appreciate the numerous advantages of our club.
連絡先
重要なお知らせ
3.4
まあまあ
359件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 42％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Rakoo Casino からの回答
Dear Ionut,
Thank you for taking the time to share your experience with us! We’re absolutely thrilled to hear that you've had such great success here, and it's fantastic to know that you're enjoying the prizes. Winning big is always exciting, and we're glad to be a part of those memorable moments!
We’ll continue to do our best to offer exciting games and opportunities so that you can keep having amazing wins.
Wishing you many more incredible wins ahead!
Best regards,
Rakoo Casino Team
Rakoo Casino からの回答
Dear Timothy Ithurbure,
Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying our website, games, and the bonuses we offer. We believe in creating an exciting and rewarding experience for all our players, and it's wonderful to know that it's resonating with you.
Your support motivates us to keep improving and offering even more fun and rewarding opportunities.
Looking forward to seeing you continue to enjoy your time with us!
Best regards,
Rakoo Casino Team
Very good casino!!!
This casino always helps instantly with any questions. The variety of games is good, the bonuses are also very good. Depositing and withdrawing is very easy and smooth. I have nothing to add what can be better. Keep up the good work. And the VIP-manager Maya is also great!
2025年1月20日
自発的なレビュー
Rakoo Casino からの回答
Dear Dutch gambler,
Thank you for your incredible feedback! We're overjoyed to know that our casino has been able to meet your expectations in every way. We believe in providing instant support and making your experience as smooth as possible, and it's great to hear that our efforts are paying off.
We're also thrilled that you’re enjoying our game variety and bonuses, and we’re especially glad to hear that Maya, your VIP manager, has been providing excellent service. We’ll be sure to pass along your kind words to her!
We’re committed to keeping things running smoothly for you, so don’t hesitate to reach out whenever you need assistance. Keep having fun, and we look forward to seeing you continue to enjoy everything we have to offer!
Best regards,
Rakoo Casino Team
Rakoo fraudulent agency
what shameless people....
They are still asking me for documents...
I sent documents every day for 3 weeks and they were rejected every day...I sent 50 selfies...they were rejected and they asked for the same thing again....
These are such immoral people...I repeat, do not play in this casino. You will only be scammed.
I won 3000 euros.
To avoid paying. They did not verify my account...
Don't play, don't ..
.
2025年1月18日
自発的なレビュー
Rakoo Casino からの回答
Dear Sefo,
Thank you for sharing your feedback with us. We're genuinely sorry to hear about your experience, and we can understand your frustration. We want to ensure every player’s experience is smooth and transparent, especially during the verification process.
To better assist you and address your concerns, we would need to check the details of your situation from our side. However, without your account details, it’s difficult for us to do so. Please reach out to us via email from the address you registered with, and we’ll be more than happy to investigate and assist you further.
We genuinely care about resolving this matter and look forward to hearing from you soon.
Best regards,
Rakoo Casino Team
Great service and verry kind
Great service and verry kind, always fast with responding and verry helpfull
2025年1月16日
自発的なレビュー
Rakoo Casino からの回答
Dear Pascal,
Thank you so much for taking the time to share your feedback with us!
We’re absolutely delighted to hear that you’ve had a positive experience with our service. Our team always aims to provide quick, helpful, and friendly support, so it’s wonderful to know we’re hitting the mark for you.
We truly value your input, and we’ll keep working hard to ensure that every interaction is as smooth and pleasant as possible.
Looking forward to many more enjoyable moments together!
Best regards,
Rakoo Casino Team
Rakoo Casino からの回答
Dear Renaldo,
Thank you so much for taking the time to share your feedback with us! We're absolutely thrilled to hear that you had a positive experience with our service. Our team is dedicated to providing not only high-quality games but also top-tier customer support, and your kind words reassure us that we're on the right track.
It's fantastic to know that our friendly service made your experience enjoyable. We always aim to create a welcoming and helpful environment for all our players, and your feedback truly validates those efforts.
Looking forward to welcoming you back for more exciting moments and smooth, friendly service!
Best regards,
Rakoo Casino Team
I recommend this app 100%
Easy to play and large variety of games are available.
I recommend this app 100%
2025年1月16日
自発的なレビュー
Rakoo Casino からの回答
Dear diego G,
Thank you so much for your fantastic review!
We're absolutely thrilled that you've had such a positive experience with our platform. It's great to know that our easy-to-use app and diverse game selection have made your time with us enjoyable.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your thoughts. We’re always striving to offer even more exciting experiences, and we’re glad that we’ve hit the mark for you.
Best regards,
Rakoo Casino Team
Ik wacht al 4 dagen op uitbetaling die…
Ik wacht al 4 dagen op uitbetaling die is goedgekeurd.
2025年1月16日
自発的なレビュー
Rakoo Casino からの回答
Dear Danny Vanheule,
Thank you for your review and for sharing your feedback. We truly understand how frustrating it can be to experience delays when waiting for withdrawals, and we want to assure you that we are committed to ensuring that all transactions are processed as efficiently as possible.
Please note that the withdrawal processing time can vary depending on the payment method selected, as well as the verification process, which can sometimes take a bit longer if there are additional checks required. Furthermore, withdrawals go through a live queue for approval by the respective department, which can occasionally result in slight delays.
If you’re still experiencing any significant delays or would like to check the current status of your withdrawal, please don’t hesitate to reach out to our support team via live chat or email.
Thank you for your patience, and we look forward to assisting you further!
Best regards,
Rakoo Casino Team
Fast customer support and they offer me…
Fast customer support and they offer me just what i wanted are very polite and accurate when my deposit took a couple of hours i contacted customer support and they’ve send the request to the right department suddenly the deposit was credited also the verification went quite smooth due to the customer support service
2025年1月13日
自発的なレビュー
Rakoo Casino からの回答
Dear Bram Paijmans,
Thank you so much for your thoughtful feedback! We’re thrilled to hear that our customer support team was able to assist you efficiently and accurately. We pride ourselves on providing prompt and helpful support, and it’s great to know that your experience with us reflected that.
It’s also fantastic to hear that both your deposit and verification process went smoothly after reaching out. Our team works hard to ensure everything is handled swiftly and correctly, so your words mean a lot to us.
We hope you continue to enjoy your time with us, and look forward to supporting you on your gaming journey.
Best regards,
Rakoo Casino Team
Paul is very good guy
Paul is very good guy . He is very helpfull . He helps me all the time .
He does his job very good.
2025年1月13日
自発的なレビュー
Rakoo Casino からの回答
Dear Wesly Krijnen,
Thank you so much for sharing such a kind review! We’re absolutely thrilled to hear that Paul has been such a great help to you. He is indeed a valued member of our team, and your feedback truly highlights the dedication and passion he brings to his role. It’s amazing to know that his support has made a difference in your experience with us.
We always strive to ensure that every player has a smooth and enjoyable journey, and it’s players like you that inspire us to keep improving. Rest assured, we’ll continue to provide top-notch service and support, and Paul will be especially glad to hear your positive words.
Best regards,
Rakoo Casino Team
Rakoo Casino からの回答
Dear Wesley van Kessel,
Thank you so much for taking the time to leave such kind words!
We’re thrilled to hear that you’ve had a positive experience with our communication. At Rakoo Casino, we put a lot of focus on providing timely and clear responses, so it’s fantastic to know that our efforts have made a difference for you.
Your satisfaction is our top priority, and we're always ready to support you.
Looking forward to hearing from you again soon.
Best regards,
Rakoo Casino Team
Olivier is the best vip manager 😆😃
2025年1月7日
自発的なレビュー
Rakoo Casino からの回答
Dear Jack,
You’ve got that right—Olivier truly is the best! We're thrilled to hear that he’s been making your experience so awesome. His dedication and quick responses have earned him a loyal following, and it’s fantastic to know you’re among them!
We’ll make sure to pass along your kind words to him—he’ll definitely appreciate the shoutout. If you ever need anything, you know he’s just a message away to help with whatever you need.
Thanks for being such an awesome part of our community!
Best regards,
Rakoo Casino Team
Oliver is the best prive manager.
2025年1月6日
自発的なレビュー
Rakoo Casino からの回答
Dear Ferry Herrie,
Thank you for taking the time to leave such a kind review! We’re absolutely thrilled to hear that Oliver has made a positive impact on your experience as your VIP manager. Consistently going the extra mile to ensure that our VIP players receive exceptional service and support.
His dedication and personal touch truly set him apart, and knowing that you’ve experienced that first-hand means the world to us. We’ll make sure to pass along your compliments—he’ll be over the moon!
We appreciate having you as part of our community and are grateful for your continued trust.
Best regards,
Rakoo Casino Team
Best casino of the world
Best casino of the world . And my best friend vip manager oliver is always ready to help me
2025年1月6日
自発的なレビュー
Rakoo Casino からの回答
Dear Faruk Demiroğlu,
Thank you so much for your incredible review! We’re absolutely thrilled to hear that you consider us the best casino in the world—that’s high praise, and it really means a lot to us. We strive to make every experience enjoyable, and knowing that we’re living up to your expectations is the best reward.
We’re also so glad to hear that Oliver, your VIP manager and best friend, has been such a great help to you. He’s always ready to offer top-notch assistance, and it’s fantastic that he’s made such a positive impact on your experience.
Your kind words truly motivate us to keep improving and delivering the best service we can. We’re grateful for your trust and loyalty, and we look forward to many more exciting and rewarding moments with you in the future.
Best regards,
Rakoo Casino Team
Always a good time at rakoo
2024年12月25日
自発的なレビュー
Rakoo Casino からの回答
Dear Surfing Andy,
Thank you for your awesome review! We're so glad to hear that you always have a great time with us. It’s wonderful to know that we’re able to provide you with a fun and enjoyable experience every time you play.
We aim to keep things exciting and fresh for all our players, and your continued enjoyment means the world to us. If there’s ever anything you think we can do to make your time with us even better, don’t hesitate to let us know!
Looking forward to many more fun moments together!
Best regards,
Rakoo Casino Team
Netherlands
Netherlands
Bijna 1800€ weg gespeeld in 7 weken tijd, bijna geen bonussen gekregen, ik heb mezelf laten uitsluiten van dit casino. Het gaat voor mij een trieste kerst worden zonder geld, ik ben zwaar depressief geworden, nergens geen zin in hoofdpijn braken, geen geld meer voor eten. Helaas koste het deposten zijn tol, zonder enige kans van winnen, gevragen of ik een deel terug kon krijgen van mijn deposts helaas niet mogelijk ;( dit is een harde les als een casino keer op keer niets geeft optijd stoppen... Ze zijn niet bereid om tot een oplossing te komen, ze mailen totaal niet terug, soms als je aan de winnende hand bent crasht de slot.. alle goede reviews die je ziet dat is omdat mensen free spins hebben gekregen inruil voor een positieve ervaring. Ze zeggen dat ze een feedback sirieus nemen maar dat is totale onzin ze maken mensen levens kapot, en hebben geen enkel berouw, als je jezelf niet in de hand kan houden en maar blijft deposten, speel hier niet of je gooit heel je geld weg, als je goed zoekt op verschillende platforms zijn dezelfde meningen te vinden, dus weet waar je aan begint voordat je depost, nog een tip lees eerst alle ervaringen in alle talen de meeste ervaringen zijn nep, en nu willen ze een vies spelletje spelen ze kunnen niet reageren op mails maar wel bij trustpilot een claim indienen of mijn revieuw echt of nep is.
En de gevallen prijzen die zogenaamd vallen zijn telkens dezelfde namen op de hoofdpagina.. heel raar ik heb ook verschillende ip adressen van ze uit verschillende landen, ze zitten ook op google proxys enzo.. finland en america blijkbaar willen ze oorlog. Report deze site!
English
Dont gamble here you lost alot of money, alot of fake slots, some time when youre on the winning hand the game crashes after that you win nothing i deposted alot without any change to win, i played for 7 weeks win totaly nothing 20 bonus rounds not even a jackpot, i can pay my hire now, because i lost al my money.. there is now fun here i ask for help but the casino workers dont have a soul they dont send a mail back. They only want youre money im losing 1800€ in 7 weeks be warned dont play here
Polish
Straciłem prawie 1800€ w ciągu 7 tygodni, prawie nie dostałem żadnych bonusów, wykluczyłem się z tego kasyna. Będę miał smutne święta bez pieniędzy, stałem się bardzo przygnębiony, nie mam na nic ochoty, ból głowy, wymioty, brak pieniędzy na jedzenie. Niestety, depozyty kosztowały swoje, bez żadnej szansy na wygraną, pytałem, czy mogę odzyskać część depozytów, niestety nie jest to możliwe ;( to jest trudna lekcja, gdy kasyno raz za razem nic nie daje, trzeba przestać na czas..."
Duitsch
Fast 1800€ in 7 Wochen verspielt, fast keine Boni erhalten, ich habe mich selbst von diesem Casino ausgeschlossen. Es wird für mich ein trauriges Weihnachtsfest ohne Geld werden, ich bin schwer depressiv geworden, habe keine Lust auf irgendetwas, Kopfschmerzen, Erbrechen, kein Geld mehr für Essen. Leider haben die Einzahlungen ihren Tribut gefordert, ohne jede Gewinnchance, gefragt, ob ich einen Teil meiner Einzahlungen zurückbekommen könnte, leider nicht möglich ;( das ist eine harte Lektion, wenn ein Casino immer wieder nichts gibt, rechtzeitig aufhören..."
Romain
Am pierdut aproape 1800€ în 7 săptămâni, aproape că nu am primit niciun bonus. M-am autoexclus din acest cazino. Va fi un Crăciun trist pentru mine, fără bani, am devenit foarte depresiv, nu am chef de nimic, dureri de cap, vărsături, nu mai am bani pentru mâncare. Din păcate, depunerile au avut un cost, fără nicio șansă de câștig, am întrebat dacă pot primi înapoi o parte din depozite, din păcate, nu este posibil ;( aceasta este o lecție dură, dacă un cazino nu oferă nimic de fiecare dată, opriți-vă la timp... Nu sunt dispuși să găsească o soluție, nu răspund deloc la emailuri, uneori când ești pe cale să câștigi, se blochează slotul... toate recenziile bune pe care le vedeți sunt pentru că oamenii au primit rotiri gratuite în schimbul unei experiențe pozitive. Ei spun că iau feedback-ul în serios, dar este o prostie totală, distrug viețile oamenilor și nu au niciun regret. Dacă nu te poți controla și continui să depui, nu juca aici sau îți vei pierde toți banii. Dacă cauți bine pe diverse platforme, vei găsi aceleași opinii, așa că fii atent unde depui."
Conclusion better block youre account here after you do that and you have problems they see you as old garbage.. its better for youre wallet!!! They dont answers but they took a claim to trustpilot if my review is fake or real, lol i have alot proof if someone have contact i show everything.
Sending rakoo casino with already 3 mail accounts information with the details over wich account it goes they do as they blind.
Its also strange if you gonna look on whios you cant find information.. the owner have something to hide
2024年12月18日
自発的なレビュー
Rakoo Casino からの回答
Dear Pieter,
We are truly sorry to hear about the difficulties you’ve faced during your time with us. It’s incredibly disheartening to know that your experience was far from what we strive to offer, and we sincerely regret that you did not have a more positive outcome.
Please understand that all the games and slots available on our site are from licensed providers, and we ensure they are fair and operate according to strict regulations. The outcome of each game is entirely based on luck, and we cannot influence the results. While we know this may not be comforting, we want to emphasize that our commitment to transparency and fairness is at the core of everything we do.
We understand this has been a tough time for you, and it’s never our intention to make anyone feel neglected or unsupported. We sincerely thank you for your loyalty and patience and wish you good luck in any of your future endeavors.
Best regards,
Rakoo Casino Team
Verschrikkelijk
Wat een kutcasino. Win je 4000,- willen ze t niet uitkeren wegens wagner onzin. Vervolgens zeggen ze dat je t ermee kan spelen. Speel je verder zit je aan de 5000,- de dag erna halen ze t van je account heb je nog 13cent! Dan mail je je vip manager die overigens heel dom en irritant is. En die zegt dat je t binnen 7dgn had op moeten spelen terwijl we 24uur verder zijn. Mn vriend heeft rakoo en nergens last van en zijn vip manager Ada is top maar de mijne Victory is echt verschrikkelijk. Ik ga mn account ook verwijderen want het is niks en het word niks en helemaal niet met die amateuristische vip manager.
Update: ik heb mn account laten verwijderen wat ook niet makkelijk ging. Ze bleven maar irritant mailen met "weet je het zeker" "zullen we er over praten" echt zeeeerr vervelend en klantonvriendelijk! Mensen aub denk 2x na en ga maar gewoon bij een andere online casino spelen!
2024年12月7日
自発的なレビュー
Rakoo Casino からの回答
Dear Fa Ra,
We are genuinely sorry to hear about your recent experience! It’s never our intention to cause frustration, and we truly regret that we fell short of your expectations.
Regarding the bonus and wagering requirements, we want to clarify that each bonus is subject to a set period for completing the wagering. These terms are clearly outlined in our rules, and when this period expires, the bonus is unfortunately annulled. We understand this can be disappointing, but it’s part of our efforts to maintain a fair and transparent gaming environment.
In relation to your experience with your VIP manager, we take your feedback seriously. Our VIP managers are trained to offer alternative solutions and ensure the best possible service. If, for any reason, the options presented don’t meet your needs and you prefer a different resolution, rest assured we will process your request as quickly as possible.
We see that your last request was fulfilled as required. We will miss you, but we sincerely appreciate your decision and wish you the best of luck in any future endeavors.
Best regards,
Rakoo Casino Team
Once i won something they frozen my…
Once i won something they frozen my account.
I have always been satisfied with Rakoo Casino's customer service, even when I didn't win anything for a long time.
On November 27 I finally made a withdrawal request and asked if it could be processed.
Despite having funds still in my balance and an active withdrawal, two days later (before the weekend) I discovered that my account had been frozen. Now I can't do anything with it.
The customer service only replied with "be patient" and hasn't provided any clear answers on why my account was frozen or how this could happen. They mentioned it was for security reasons from higher up, but I have received no further explanation. It's really frustrating, especially after such a long wait. I am extremely disappointed because I had good experiences with Rakoo in the past,
But now my trust is completely gone.
2024年11月27日
自発的なレビュー
Rakoo Casino からの回答
Dear Nina,
Thank you for sharing your detailed feedback. First, we’d like to acknowledge and sincerely apologize for the frustration you’ve experienced. Your trust and satisfaction mean a great deal to us, especially as a loyal player who has appreciated our service in the past.
Unfortunately, without specific details related to your account, we’re unable to investigate the matter thoroughly at this time. To help us resolve this issue for you as quickly as possible, we kindly ask that you reach out to us directly via email. Please include your account information and any relevant details regarding your request.
Once we receive this information, we’ll prioritize your case and provide a detailed update as soon as possible. We are committed to restoring your trust and ensuring your experience with us is a positive one moving forward.
Thank you for your patience and for giving us the opportunity to make this right.
Best regards,
Rakoo Casino Team
Read carefully!
Read carefully! Rakoo says 2 things after leaving 2 reviews:
1. Contact support via chat - how ‘they blocked my account’, and even wrote that in the review.
2. We can’t contact you if we don’t have your details… ‘wrote emails etc. - but zero response’.
Never ever trust this casino. They harm! They lie! They don’t reply. They block you when you have a problem. Shall I continue… Rakoo - solve this issue.
Funny, look at the automated reply they provided again to this review…! It says enough.
2024年12月2日
自発的なレビュー
Rakoo Casino からの回答
Dear Rona,
Thank you for sharing your feedback. We truly regret to hear about your negative experience, and we understand how frustrating.
Unfortunately, without your account details, we really can't verify or investigate your situation. To help us resolve this matter efficiently, please reach out to us directly via email or our live chat. Our team is always ready and eager to assist you, and we want to ensure that any concerns you have are addressed properly.
We genuinely value your feedback, and we're committed to making things right. Please don't hesitate to contact us with the necessary details so we can help resolve the issue.
Best regards,
Rakoo Casino Team
Complaint Regarding Game Error, Missing Funds, and Account Closure Refusal
I recently played live blackjack on Rakoo Casino platform and encountered a significant issue during gameplay. Due to an error in the game, I believe €250 has disappeared from my account. I promptly emailed your customer support with detailed evidence and requested an investigation into the matter.
However, it has now been over a week, and despite my repeated requests for updates, I have only received vague responses stating that the matter is "being looked into." There has been no clear timeline or resolution offered.
Frustrated with the lack of transparency and progress, I decided to request the closure of my account. I have made at least four separate requests to have my account closed, yet the casino has refused to honor my request without providing a valid explanation.
This experience has been incredibly disappointing and has left me with no trust in your platform. I hope this public review prompts action to address these issues swiftly and fairly.
2024年11月14日
自発的なレビュー
Rakoo Casino からの回答
Dear Klaas Nep,
Thank you for taking the time to share your concerns with us. We genuinely regret that you’ve encountered these issues during your time with us, and we completely understand how frustrating it must be for you. It’s never our intention to leave players feeling unsupported or unheard.
In order to investigate the error and address your account closure request accurately, we would need more specific details related to your account. Unfortunately, without that information, we’re unable to resolve the situation or provide a precise update. We’re always happy to help and ensure that any issues are thoroughly investigated. Please reach out to us with your account details via email so we can review the matter in full and provide you with the clarity you deserve.
We truly appreciate your feedback, and we’re committed to resolving this situation as quickly as possible. Our goal is to restore your trust in our platform and ensure that you have the best possible experience moving forward.
Thank you for your patience and understanding. We look forward to assisting you further.
Best regards,
Rakoo Casino Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。