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Ralphandco レビュヌ 38

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TrustScore 5段階評䟡の4.5

4.5

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5぀星のうち5の評䟡

I mistakenly ordered the wrong size collar for my dog. My error was rectified quickly and efficiently resulting in the correct collar arriving and fitting my dog! The quality of the collar and lead is... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I recently bought a new bed for my pup. The Lincoln in Tweed. I am impressed by the quality of the material and build. Also that I was able to purchase extra covers. The ordering was simple and I... もっず芋る

䌁業が回答したした

5぀星のうち2の評䟡

Just wanted to share my recent experience with Ralph & Co. Unfortunately, it wasn’t a positive one. I had to return the bed which while very lovely was too small. I ordered a Large for my rescue rasc... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I purchased the Luxury Memory Foam Crate Bed with removable covers in grey to go into an existing dog bed. It is lovely and cosy and gives a snug, soft but supportive bedding for our aging dog who ha... もっず芋る

䌁業が回答したした

䌁業情報

  1. ペットショップ
  2. ペット甚品店

圓該䌁業による蚘述

Ralph & Co is a British luxury lifestyle brand for people who are passionate about their pets and their homes. Using only the finest materials and craftsmanship, we are committed to delivering exceptional quality products inline with current trends that stand the test of time. Our ambition is to attract the attention of those who believe their pets deserve the best and are willing to go the extra mile. Just like us. All Ralph & Co products are designed in Great Britain and manufactured by our handpicked European partners. We use only the finest local materials including upholstery grade fabric, virgin fibre and vegetable tanned leather. Our family run business has over 30 years experience in the upholstery and interior design market. So with Ralph & Co you are guaranteed exceptional quality products that look great on your dog and beautiful in your home. We are so confident in the quality of our products that we offer a 1 year warranty against manufacturing defects.

連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

38件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

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ネガティブなレビュヌの 100に回答しおいたす

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5぀星のうち5の評䟡

Excellent customer service

I mistakenly ordered the wrong size collar for my dog. My error was rectified quickly and efficiently resulting in the correct collar arriving and fitting my dog! The quality of the collar and lead is fabulous. Thank you so much. Highly recommend. 🐶🐶

2026幎4月24日
Ralphandco ロゎ

Ralphandco からの回答

Thank you so much for the kind words. Sizing can sometimes be tricky, so we were more than happy to help get that sorted for you. We’re glad to hear the new collar fits perfectly and that you’re loving the quality of your new R&C collar & lead.

5぀星のうち5の評䟡

Comfy bed


I recently bought a new bed for my pup. The Lincoln in Tweed.
I am impressed by the quality of the material and build. Also that I was able to purchase extra covers.
The ordering was simple and I had the bed within 48 hours. Thank you to Rhys for all your help.

2026幎5月7日
自発的なレビュヌ
Ralphandco ロゎ

Ralphandco からの回答

Thank you for taking the time to share your experience Mia! We’re so glad the bed met your expectations and that your order arrived quickly. Providing extra covers is all about making life easier for our customers, so it’s great to hear you found that useful.

5぀星のうち5の評䟡

Excellent quality

Really pleased with the quality and the fact it was so soft

2026幎4月27日
Ralphandco ロゎ

Ralphandco からの回答

Hi Suzanne

Thanks for taking the time to write us a lovely review and glad you are happy with your new collar & lead.

5぀星のうち1の評䟡

Wholly Inadequate Product & Disappointing Service

I purchased the Orthopaedic Memory Foam Dog Bed specifically for my senior dog who suffers from arthritis. Unfortunately, the product received is entirely unfit for this purpose. Despite being marketed as "orthopaedic," the mattress is a mere 6-7cm thick, flimsy and lacks any structural integrity; you can easily feel the floor through the foam with minimal pressure. For an arthritic animal, this provides zero therapeutic support and would pose a struggle for them to stand up from.

When I raised these concerns with Ralph&Co, I was told I must cover the return shipping costs myself. It is unacceptable to shift the financial burden of a return onto the customer when the product is fundamentally not fit for the purpose advertised.

I cannot recommend this company or their products to any pet owner looking for genuine quality.
While there may be no official standard for the specifications as to what can be classified as an 'orthopaedic' dog bed, I would hope a retailer would take some responsibility to provide a product that at least offers a reasonable level of thickness and support.

2026幎3月26日
自発的なレビュヌ
Ralphandco ロゎ

Ralphandco からの回答

Dear Fiona

Thank you for your feedback. We take all reviews seriously, particularly those concerning the comfort of senior dogs. However, we would like to clarify a few points regarding your experience and the standards of our products.

Regarding you mentioning the Consumer Rights Act and the bed being "unfit for purpose," we must respectfully disagree. Under UK law, a product is considered unfit for purpose if it has a manufacturing defect or fails to perform its basic function. Our Orthopaedic Memory Foam Dog Beds are engineered with high-density crumb memory foam design (that is clearly mentioned in the product description) to provide joint support by distributing weight evenly—a function they continue to perform for hundreds of our customers without issue.

It is also important to note that there are no legal or industry regulations in the UK that dictate a specific thickness or density for a product to be labelled "orthopaedic." The term refers to the pressure-relieving properties of the materials used, not a mandatory height requirement. While we understand you personally found the 7cm depth insufficient for your dog, the "feel" or "structural integrity" of a mattress is ultimately subjective. Because the bed was delivered exactly as described in our specifications and is free from any manufacturing faults, it does not meet the legal criteria for a "not fit for purpose" return.

As a small family run business, we maintain a consistent policy where return shipping costs for non-defective items are the responsibility of the buyer that is stated in our T&C's, Return Policy and our returns cards that are inside every order. We strive for full transparency in our product listings—including clear measurements—so that our customers can decide if a specific model is right for their pet’s needs before purchasing.

As you can see from our extensive history of positive reviews, we have an excellent track record for quality. We are sorry that this particular design did not meet your personal expectations, but we stand firmly behind the quality of our orthopaedic range.

Best regards,

The Ralph & Co Team

5぀星のうち5の評䟡

Good quality product

Good quality product. Robust waterproof fabric. Best thing is being able to machine wash the internal material. A bit noisy when the dog is moving around but she looks very comfortable when settled. Fast delivery.

2026幎2月23日
Ralphandco ロゎ

Ralphandco からの回答

Thanks for the feedback and nice review Vicki. We're so glad you're happy with the quality and our fast delivery. It’s wonderful to know your dog is comfortable—that's exactly what we aim for. Enjoy the easy cleaning!

5぀星のうち5の評䟡

My dog loves his new bed so much

My dog loves his new bed so much, he has rarely felt safe enough and comfortable enough in previous beds so spent lots of time pacing. I can barely get him out of his new bed!

2026幎1月28日
Ralphandco ロゎ

Ralphandco からの回答

Hi Rosie

This is so great to hear. We know how stressful it can be when they can’t seem to settle, so knowing our bed helped him finally stop pacing and relax means a lot to us. Thanks for sharing that update with our team.

5぀星のうち5の評䟡

Excellent customer service

Excellent customer service. The bed and blanket are very high quality and our dog loves her new bed. Highly recommend.

2026幎1月26日
Ralphandco ロゎ

Ralphandco からの回答

Hi Victoria

Thank you for your lovely review and glad you and you dog are happy with their new R&C bed and blanket.

Best Wishes

R&C Team

5぀星のうち2の評䟡

unremarkable product for the price

unremarkable product for the price. smaller than expected and central cushion gets pulled out too easily

2026幎1月26日
Ralphandco ロゎ

Ralphandco からの回答

Hi James

Thank you for your feedback. We’re sorry to hear The Lincoln didn't quite meet your expectations!

We aim to be as transparent as possible with our size guides and product descriptions to help customers choose the right fit, but we understand that sometimes seeing it in person is different. We always encourage customers to get in touch if a size doesn't feel right, as we are always happy to arrange an exchange for a larger model.

Regarding the cushion—it is designed to be easily removable to make washing the covers as simple as possible, which is a feature many of our customers love for keeping things fresh.

We’d love to make this right for you. Providing the beds are in an unused condition, please reach out to us at office@ralphand.co and we would be more than happy to discuss an exchange or a return for you.

5぀星のうち5の評䟡

ORTHOPEDIC MEMORY FOAM DOG BED WITH REMOVABLE COVERS

I recently purchased an orthopedic memory foam dog bed for my aging cocker spaniel.
He had been struggling to settle due to arthritic pain in his old bed and I had read that an orthopedic bed could help.
I am over the moon with how his product has improved his sleep quality and happiness. He settles much easier and sleeps through the night. I cannot recommend enough. The only problem is my cat has also taken a shine to it so they often end up sharing! Might have to invest in a second for him.

2025幎12月21日
自発的なレビュヌ
Ralphandco ロゎ

Ralphandco からの回答

Hi Deborah. Thanks for taking the time to write us such a nice review and glad your new R&C bed is helping your dog sleep better.

5぀星のうち5の評䟡

Luxury Memory Foam Crate Bed

I purchased the Luxury Memory Foam Crate Bed with removable covers in grey to go into an existing dog bed. It is lovely and cosy and gives a snug, soft but supportive bedding for our aging dog who has multiple issues with her legs as we want to make her twilight years as comfortable as possible. So far she is very impressed!

2025幎12月13日
Ralphandco ロゎ

Ralphandco からの回答

Thanks for your lovely review Anita and glad your dog is enjoying her new Ralph & Co bed

5぀星のうち5の評䟡

One happy and very comfy dog.

Alfie is very happy with his new bed. It's a perfect size for his breed and gives good support. Very smart!

2025幎10月29日
Ralphandco ロゎ

Ralphandco からの回答

Hi Megan

Appreciate you taking the time to write us such a nice review and glad Alfie likes his new R&C bed.

5぀星のうち5の評䟡

Beautiful collars and leads

Beautiful collars and leads, excellent quality. Would recommend!

2025幎10月2日
Ralphandco ロゎ

Ralphandco からの回答

Hi Paige

Thank you for such a nice review and glad you like our collars & leads :)

5぀星のうち5の評䟡

Incredibly fast and efficient customer


Incredibly fast and efficient customer service. The only dog bed which keeps dogs off the sofa they’re so comfy.

100% recommend this product and company. What a refreshing experience.

Thank you

2025幎10月16日
自発的なレビュヌ
Ralphandco ロゎ

Ralphandco からの回答

Appreciate you taking the time to write us such a lovely review Araminta and glad your dogs like their R&C beds

5぀星のうち5の評䟡

Dog Collar

Swift delivery and lovely product. Very happy customer.

2025幎10月3日
Ralphandco ロゎ

Ralphandco からの回答

Appreciate your lovely review and glad you are pleased with your R&C collar

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