Rapid Radios レビュー 307

Rapid Radios からの回答

2026年3月23日

We’re sorry to hear about your experience and understand how frustrating this situation must be. At Rapid Radios, we do state that our radios are G1 models are water-resistant, not waterproof, and we apologize for any inconvenience this may have caused. Only our RAD1 radios are rainproof and rated IPX6, meaning it can handle heavy downpours, splashes, and wet environments, being able to be submerged in water for 10 minutes.

We also understand your concern regarding serviceability and replacement options. While our devices are not repairable and coverage depends on the protection plan selected at the time of purchase, we would still like the opportunity to review your situation further and see how we may be able to assist.

At this time, we do not have enough information to reach out to you directly. We have requested your contact information so we can connect and better assist you. You may also reach out to us at info@rapidradios.com or call (616) 227-3466 and ask to speak directly with our Customer Service Manager.

We’d appreciate the opportunity to work with you toward a resolution.

- The Rapid Radios Team

Rapid Radios からの回答

2026年3月19日 に更新

Thank you for taking the time to provide an update, and we sincerely apologize again for the frustration and confusion you experienced throughout this process. At Rapid Radios, this is not the level of service we strive to provide, and we truly regret the inconvenience it caused.

We understand your concerns regarding communication, billing clarity, and the return process. While our records indicate attempts were made to respond, we recognize that you did not receive those messages, and we’re sorry for the breakdown in communication and the experience you had with our team.

We’re very glad we were able to fully resolve the situation for you with a complete refund, and that a member of our team was able to step in and assist in reaching a positive outcome. We truly appreciate you giving us the opportunity to make things right.

We hope that this resolution helped turn your experience from a 2-star into a 5-star one. Your feedback is incredibly valuable and will be used to improve both our communication and customer experience moving forward.

- The Rapid Radios Team

Rapid Radios からの回答

2026年3月18日 に更新

Thank you for the updated review! We’re glad we could work with your company to help adjust the yearly service fee and appreciate your understanding. We know the $50 per radio renewal can be unexpected if missed at initial purchase, and we always strive to support our customers in any way we can.

We truly value your feedback and your continued support!

– The Rapid Radios Team

Rapid Radios からの回答

2026年3月18日

Thank you for the awesome review! We’re thrilled to hear our service team was able to quickly answer all your questions and give you confidence in your purchase.

Your support means a lot to us—go Rapid Radio team! We truly appreciate you.

– The Rapid Radios Team

Rapid Radios からの回答

2026年3月17日

Thank you for the fantastic review! We’re thrilled to hear your radios are working so well—even in areas where your phone doesn’t. It’s great to know you’re enjoying both the handheld and base station, along with the durability, sound quality, and features like multi-group monitoring and 1-to-1 talk.

We’re also glad Patrick was able to provide stellar support and take care of your issue. We truly appreciate your feedback and your support!

– The Rapid Radios Team

Rapid Radios からの回答

2026年3月17日

Thank you for the great review! We’re so glad to hear you’re loving your radios and that our customer service was quick and responsive.

And we love hearing that your wife is now hooked too—that’s the best kind of turnaround! Thank you for the recommendation and your support.

– The Rapid Radios Team

Rapid Radios からの回答

2026年3月16日

Thank you for the wonderful review! We’re thrilled to hear that your experience—from the initial phone call to receiving your radio—was smooth and faster than expected. Our customer service team works hard to provide that level of support, and your kind words mean a lot to us.

Thank you for your support!

– The Rapid Radios Team

Rapid Radios からの回答

2026年3月13日

Thank you for your feedback! We’re thrilled to hear that our products are working exactly as advertised and that our customer support was able to quickly resolve the small issue you experienced. We truly appreciate your support!

– The Rapid Radios Team

Rapid Radios からの回答

2026年3月13日

Thank you for the wonderful review! We’re thrilled to hear you’re enjoying the product and that our support team has been able to go the extra mile for you. Patsy will be especially happy to hear your kind words about the help she provided with your account changes and radio setup.

We truly appreciate your support and are excited to grow with your team as you add more radios in the future.

– The Rapid Radios Team

Rapid Radios からの回答

2026年3月12日

Thank you for your feedback! We’re glad to hear our customer care team took the time to walk you through the registration and account transfer process. Providing patient and helpful support is always our goal.

We truly appreciate your kind words!

– The Rapid Radios Team

Rapid Radios からの回答

2026年3月11日

Thank you for sharing your experience! We’re glad to hear the radios are working well for you and that they’re simple enough for your granddaughter to use. It’s also great to know you’re happy with the build quality.

Battery life can vary depending on usage and whether the radios remain powered on, but we truly appreciate your feedback and recommendation.

– The Rapid Radios Team

Rapid Radios からの回答

2026年3月11日

Thank you for the fantastic review! We’re thrilled to hear how well your radios are working and that the communication with your sister sounded so clear. It’s great to know the setup, delivery, and performance all met your expectations.

We truly appreciate your support and your recommendation!

– The Rapid Radios Team

Rapid Radios からの回答

2026年3月4日

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.

We would like to clarify that the Rapid Radios G1 model is not waterproof, while our newer RAD1 model is designed with waterproof capabilities. Since the RAD1 was released more recently, we’re not certain which model you received, and we would be more than happy to confirm that with you to ensure the product specifications match what you were expecting.

Regarding the $50 annual service fee, this fee is included with the first year of service at the time of your initial purchase. The renewal information is disclosed on our website within the product description, specifications section, and FAQ page so customers are aware of the annual renewal requirement after the first year. If there was any confusion surrounding this, we sincerely apologize and would appreciate the opportunity to clarify it further.

We also take customer service very seriously, so it’s concerning to hear that you felt your experience did not meet expectations. That is never our intention, and we always aim to provide prompt and helpful support.

Due to the limited information provided in your review, we have requested your contact details so we can reach out directly to better understand your concerns and work toward a resolution. Our goal is always to make things right, and we genuinely hope for the opportunity to turn your 1-star experience into a 5-star one.

We look forward to connecting with you soon.

– The Rapid Radios Team

Rapid Radios からの回答

2026年3月2日

Thank you for sharing your experience! We’re so glad Jackie was able to answer all your questions, identify exactly what you needed, and follow through as promised. It’s great to hear you’ve already received your order.

We’ll be sure to pass along your kind words to her. Thank you for your support!

– The Rapid Radios Team

Rapid Radios からの回答

2026年3月2日

Thank you for taking the time to share your experience. We’re so glad Kelsey was able to resolve the issue with your handset and answer your additional questions. Her politeness and knowledge are exactly what we strive for on every call.

It means a lot to hear that your experience left you satisfied rather than frustrated—that’s always our goal. We truly appreciate your support.

– The Rapid Radios Team

Rapid Radios からの回答

2026年2月27日

Thank you for your feedback! We’re glad to hear our team was quick to respond and able to answer your questions without delay. Providing prompt and helpful support is always our goal. We truly appreciate your support.

– The Rapid Radios Team

Rapid Radios からの回答

2026年2月26日

Thank you for your continued support over the years! We’re so glad to hear you’ve had a great experience and that Kelsey was helpful and patient in assisting you. It means a lot that you’ve trusted us enough to add the newer model as well. We truly appreciate your loyalty and kind words about our service and products.

– The Rapid Radios Team

Rapid Radios からの回答

2026年2月25日

Thank you for sharing your experience! We’re thrilled to hear that Natalie provided great support and that your radios are performing reliably for your oversize/overweight trucking business. It’s wonderful to know you’ve been able to grow your fleet and that our team has always been there to help with any issues. We truly appreciate your trust and support!

– The Rapid Radios Team

Rapid Radios からの回答

2026年2月23日

Thank you for the wonderful review! We’re so glad to hear your radios are working as advertised and providing the coverage you need to stay connected with your family across states and counties. It’s great to know adding new talk groups has been easy and that our customer service team was able to assist you when needed.

We truly appreciate your support and are always here if you need anything.

– The Rapid Radios Team

Rapid Radios からの回答

2026年2月23日

Thank you for your review! We’re glad our team was able to quickly recognize the issue and get it referred to IT right away to keep things moving. We appreciate your feedback and your support!

– The Rapid Radios Team