Ordered 2 kukirin G3 pro’s and arrived 2 days later brilliant service! Had air in one of the back hydraulic brakes so Fred ordered me a bleed kit to be delivered to my house and i bled the brake... もっと見る
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rapid Scooter master is very friendly I have bought a bike last summer still using it each time free air controlling and I’m so happy I recommend here to all friends just try ones thank you.
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Best E scooters / E-bikes service and shop in London. I had finally found intelligent engineers who resolved my problems with IENYRID Scooter (Es1 model). They fixed it within one hour o... もっと見る
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Staff very helpful. I needed to cancel my order and without any questions got sorted immediately with stopping bike on depo and organising return. Highly recommended. Grat stock and prices. Also sorti... もっと見る
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企業情報
当該企業による記述
Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.
連絡先
2 Oxford Road, NW6 5SL, London, 英国
- 020 7072 2847
- info@rapidscooter.co.uk
- rapidscooter.co.uk
4.8
優良
469件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Speedy service and delivery
Speedy service and delivery. On assembling the bike I had a minor issue which the staff at the bike shop were so helpful and accommodating. Great customer support and service. Thank you
2025年8月28日
Rapid Scooter Master からの回答
Thank you! We're so glad the team could help sort that minor issue quickly while keeping delivery speedy. Great customer support is exactly what we strive for.
Rapid Scooter Master からの回答
Thank you so much! We're proud to be the best shop in Kilburn for you, and we really appreciate the fantastic rating.
Order #49820
Order #49820
Ordered my new scooter in 2nd July 2025. Did this strictly on researching reviews and after sales etc at various other retailers. Found these guys to in my opinion be the most trusting. This was proven to me within a week. My delivery took 48hrs from purchase, but unfortunately my throttle broke on the vipcoo vs3. Sent a video and explanation to the customer service email. Fred messaged me back around a week later and did apologise that no one had been in touch sooner. I know how busy it is over the summer months. Sent details he needed over and he had me a new part sent out in just over a week. Good to know they honour their guarantees and their word. Would fully recommend and will definitely drop it off to the shop if ever needs anything doing and a check over.
2025年7月2日
自発的なレビュー
Rapid Scooter Master からの回答
Thank you, Drew! Sorry there was a delay in getting back to you over summer, but we're glad Fred got things sorted and the replacement part out within the week. Really appreciate you sticking with us and trusting we'd honour things properly. Looking forward to seeing you in store for a check over.
They Don't Honour The Warranty!
They didn't honour the warranty and the scooter is less than 8 months old they tried to send me to another shop and pay for it when it's under warranty and also lied about the frame not being included when it clearly a year warranty and frame body everything has a year & thier is ABSOLUTELY NO DAMAGE TO THE DECK PERIOD NO MATTER WHAT THEY TRY TO SAY I CAN PROVIDE PHOTOS TO PROVE THIS BUT THEY WILL TRY TO HAGGLE YOU AND MAKE YOU PAY FOR A SERVICE! I NEVER HAD THIS PROBLEM WITH DOCTOR SCOOTER WHO WHEN MY OLD SCOOTER STEM BROKE UNDER WARRANTY THEY REPAIRED IT ! AS THEY SHOULD!
2025年8月19日
自発的なレビュー
Rapid Scooter Master からの回答
Hi Damian,
We’re truly sorry we could not meet your expectations on this occasion.
We always honour valid warranty claims, but in this case the scooter showed clear signs of accidental damage. the aluminium stem was snapped and the right side of deck was bruised and scratched. Such damages are not caused by a manufacturing fault and therefore isn’t covered under warranty.
We appreciate you insisted all the damages to be repaired for you free of charge but unfortunately we were unable to offer an exception on this occasion.
We did offer discounted repair options, including replacing the broken components, and when you requested same-day repair we suggested local shops that could weld the stem for a quicker turnaround.
If there’s anything more we can do, please reach out to our support team at info@rapidscooter.co.uk
WOW!
WOW!! UNBELIVABLE.
MY scooter went from being immobile to mobile. A MIRACLE performed by the one and only... RAPID SCOOTER MASTER. They really did up my scooter along with FREE yes you heard that - FREE add ons, like new handlebars and a stunning cleaning job, which made it look like new. would really recommend their shop.
THANKS SO SO SO SO SO SO MUCH
2025年7月29日
自発的なレビュー
Rapid Scooter Master からの回答
Thank you so much for this incredible review! We're thrilled the team could bring your scooter back to life with new handlebars and a proper clean on top. Thank you so so so so so so much right back at you!
Excellent
Excellent service at the Finchley store, really helpful and friendly. Very quick process.
2025年8月13日
自発的なレビュー
Rapid Scooter Master からの回答
Thank you, Danielle! Glad the Finchley team gave you a quick, friendly and helpful process.
Best experience I had with these guys
Best experience I had with these guys. All the best
2025年8月13日
自発的なレビュー
Rapid Scooter Master からの回答
Thank you, Rick! We're thrilled it's been one of the best experiences you've had. Really appreciate it.
Rapid Scooter Master からの回答
Thank you, Ekaterina! Fast and efficient is exactly what we aim for, we're so glad it showed.
Rapid Scooter Master was a fantastic
Rapid Scooter Master was a fantastic I experince ans excellent service
The fixed my escooter which needed a brake , a cellars tot and light replacement .
Tbe were quick wffixnt and very polite
Definitely will be back for my Qiewa Escooter service
2025年8月9日
自発的なレビュー
Rapid Scooter Master からの回答
Thank you so much! We're really pleased we could get your escooter sorted quickly and get you back on the road. Looking forward to helping with your Giewa scooter too!
great service 👍
2025年8月3日
Rapid Scooter Master からの回答
Thank you, Ian! Great service is what we always aim for, glad it came through for you.
Trusted company, quality goods
Delivered in perfect condition if beyond suggested original 4 hour time slot
Very good build quality. Rapid Scooter Master themselves can most definitely be trusted and recommended
2025年8月2日
Rapid Scooter Master からの回答
Thank you, Stephen! We're glad the delivery beat expectations and that the build quality lived up to the trust you placed in us. We really appreciate the recommendation.
Speedy delivery
Speedy delivery, Everything all in order and working brilliantly. Easy to put together and loving it.
2025年7月28日
Rapid Scooter Master からの回答
Thanks Andrew! So glad everything arrived quickly, worked brilliantly and was easy to assemble. Enjoy it!
So far very good I rang them about a…
So far very good I rang them about a enquiry and they were very helpful. Still waiting for my bike to come into stock
2025年7月31日
Rapid Scooter Master からの回答
Thank you, Sharon! Glad the team could help with your enquiry, we'll make sure your bike reaches you as soon as it's back in stock.
What an amazing team of supportive…
What an amazing team of supportive technicians who genuinely care about the safety of their customers. Fair with prices and fantastic servicing skills. Highly recommended place to buy your scooters from!
2025年7月30日
自発的なレビュー
Rapid Scooter Master からの回答
Thank you, Francesco! Customer safety and fair pricing matter a lot to us, so it's great to hear that came through. We really appreciate the recommendation.
Very helpful staff in the Kilburn…
Very helpful staff in the Kilburn branch. Fred was awesome at answering any questions I had and helped me set up my new bike. Highly recommended!
2025年7月15日
自発的なレビュー
Rapid Scooter Master からの回答
Thank you, Omed! Fred will be pleased to hear that, glad he could answer your questions and get your new bike set up properly.
this is new shop and i went there to…
this is new shop and i went there to fix my ebike they are realy friendy and they are perfeshional for repair ebike and scooter. my job was change controller and i am so happy for price
2025年7月9日
自発的なレビュー
Rapid Scooter Master からの回答
Thanks for the kind words! We're glad the team could sort your ebike controller quickly and at a price that felt fair. Welcome to the shop!
One of the best customer experiences…
One of the best customer experiences I’ve had to date, slight issue with the delivery that the customer care team owned through to resolution. Can’t fault anything
2025年6月30日
Rapid Scooter Master からの回答
Thank you, James! We're really glad our customer care team could put things right quickly when that delivery issue came up. Comments like this mean a lot to us.
Rapid Scooter Master からの回答
Thank you, Kevin! Glad the product and delivery both hit the mark.
Rapid Scooter Master からの回答
Thank you! We're pleased the delivery was speedy and that you're loving the scooter.
Rapid Scooter Master からの回答
Thank you, Jono! Great service and great value all in one, that's exactly what we aim for. Enjoy the product!
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