I have a customer of RapidSeedbox for the past nine years, and I can honestly say that the team has been absolutely brilliant. Responses to my emails come within minutes, on their chatline within seco... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Been a customer for coming up to 3 years. Starting this month (May 2026), they decided to start spamming their customers. This would not have been an issue if they stopped after being reached out... もっと見る
You can argue about seed box features and speeds and all those technical details. This review is specifically for their customer service. This is the third time in 3 years I've needed a question answ... もっと見る
企業が回答しました
Excellent subnet leasing service. If you need IPv4 or IPv6 networks for your data center or VPS hosting business, this is the team to work with. Their technical support is responsive, knowledgeab... もっと見る
企業が回答しました
企業情報
当該企業による記述
RapidSeedbox gives you an optimized, fast, and totally customizable Seedbox that fits your every need
連絡先
8/F., China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, 香港
- support@rapidseedbox.com
- rapidseedbox.com
4.2
ほぼ満足
380件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 83％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Prima seedbox, klantONvriendelijke service
Qua verbinding/bereikbaarheid totaal geen klachten. Het doet wat een seedbox moet doen,ook voor een beginner makkelijk te begrijpen.
Maar wanneer het gaat om de service is het een ander verhaal. De rekening die ik kreeg voor mijn 2e maand was ruim 2x zoveel als hij had moeten zijn, een rekening van een veel hoger/duurder abbonement dan ik werkelijk had. Het wordt je vrijwel onmogelijk gemaakt om met de klantenservice in contact te komen.
2026年1月29日
自発的なレビュー
RapidSeedbox からの回答
Bedankt voor uw eerlijke feedback! De eerste maand geniet u van een welkomstkorting, en vanaf de tweede maand geldt het reguliere tarief. Sorry als dit niet helemaal duidelijk was – we staan altijd voor u klaar om alles toe te lichten. Bij vragen kunt u altijd bij ons terecht!
The RapidSeedbox Team
I appreciate RapidSeedbox
Ronal was excellent and assisted me with my issue and got me a conclusion very quickly. I appreciate that RS has more than just the AI service as the human side resolved my issue easily. I still appreciated the tech shooting that I was recommended, but it unfortunately did not resolve the issue and the AI lacked what the human side could troubleshoot. Still great service.
2026年1月12日
自発的なレビュー
RapidSeedbox からの回答
Thank you for your thoughtful feedback! We’re glad Ronal was able to step in and resolve your issue quickly. While our AI can help with initial troubleshooting, it’s great to hear our support team delivered where it mattered most. We truly appreciate your kind words!
À ÉVITER Malhonnêteté totale, traité comme un menteur malgré les preuves
Ce n'est pas une question d'argent, c'est une question de RESPECT et D'INTÉGRITÉ.
Je ne laisse jamais d'avis négatifs, mais là après 2 semaines à être traité comme un menteur malgré des preuves écrasantes, il faut que ça se sache. RapidSeedbox m'a facturé DEUX FOIS à cause d'une erreur de LEUR système, et leur support nie systématiquement l'évidence.
Ce qui s'est passé :
24 décembre 2025 : Je paie 8€ via Revolut pour une seedbox. Leur système plante avec l'erreur "A user already exists with that email address". L'argent part de mon compte, mais RIEN n'est activé côté service.
Comme ils affichent une "garantie remboursement" et que j'avais vraiment besoin du service de toute urgence, je rachète une deuxième seedbox (encore 8€) pour enfin y avoir accès. Total débité : 16€ au lieu de 8€ à cause de LEUR bug système.
Le cauchemar avec le support :
J'envoie toutes les preuves possibles :
2 captures Revolut montrant les 2 paiements de 8€ (17h13 et 17h39 le même jour)
Mon dashboard affichant 2 seedbox actives
Les 2 factures Revolut
Leur réponse ? "Vous n'avez payé qu'une fois, l'autre était un enregistrement carte à 0€."
C'EST FAUX. Mes relevés bancaires Revolut montrent clairement 2×8€ débités. Pas 0€. Deux vrais paiements bien réels.
Je renvoie 3 captures d'écran (2 Revolut + 1 dashboard). Leur réponse : "On voit seulement le dashboard, renvoyez les preuves de paiement."
CE SONT LES MÊMES IMAGES QU'ILS PRÉTENDENT NE PAS VOIR.
Je renvoie exactement les mêmes 2 captures d'écran Revolut en mentionnant que j'ouvre un litige Revolut. Soudain, miracle : "Ah oui on a bien reçu vos images."
SÉRIEUSEMENT ?
Leur service facturation prétend "ne voir qu'une seule facture dans le système" alors que j'ai LES DEUX PDF générés par leur propre système, visibles sur mon dashboard RapidSeedbox. Un agent avoue même avoir créé manuellement la 2e seedbox pour "corriger l'erreur", dit que la tentative de remboursement a échoué, mais continue à affirmer "vous n'avez jamais payé deux fois".
Comment c'est possible ?
Bilan après 2 semaines d'échanges :
J'ai fourni TOUTES les preuves imaginables :
✓ 2 transactions Revolut distinctes avec dates et heures précises
✓ Dashboard montrant 2 services actifs côte à côte
✓ Email où ILS admettent avoir créé la 2e seedbox manuellement
Et ils persistent à nier que j'ai payé deux fois. Ils me traitent comme un escroc qui essaie de les arnaquer.
C'est une question de RESPECT et d'INTÉGRITÉ.
Je m'en fous des 8€, en vrai c'est rien. Ce qui est inacceptable, c'est de nier des FAITS DOCUMENTÉS et de me traiter comme un voleur, un menteur. Leur erreur système devient MON problème, et en plus je suis insulté...
J'ai dû ouvrir un litige bancaire parce qu'ils refusent d'admettre l'évidence. Même avec toutes les preuves du monde, ils continuent de nier.
2026年1月9日
自発的なレビュー
RapidSeedbox からの回答
We’re very sorry to read your experience, and we fully understand how frustrating and upsetting this situation must have been—especially after providing multiple pieces of evidence and not feeling properly acknowledged.
What you’ve described regarding duplicate charges, conflicting information, and the handling of your case is not acceptable. Regardless of the amount involved, you’re absolutely right—this is about clarity, fairness, and respectful communication.
We sincerely apologize for the confusion and for the way this interaction made you feel. There should never be a situation where a customer feels dismissed or not taken seriously after sharing detailed proof.
We would genuinely like to re-open and thoroughly review your case, including the billing records, internal logs, and previous responses, to understand exactly what happened and ensure this is resolved correctly.
If you’re willing, please share your ticket or account details so we can escalate this internally and provide you with a clear and definitive resolution.
Solid Customer Support
Ran into an issue where I entered my email incorrectly. Support was able to securely and most importantly PRIVATELY help me resolve the issue. Went above and beyond by adding time for the time I lost being unable to access my account. Highly recommend.
2025年12月4日
自発的なレビュー
RapidSeedbox からの回答
Thank you for your kind words! We’re glad our team could help you resolve the issue securely and privately. It’s great to hear the extra time added made a difference—we really appreciate your recommendation!
Great support
Great support. Very efficient and helpful. Was able to quickly diagnose the problem and fix it. 10/10.
2025年11月5日
自発的なレビュー
RapidSeedbox からの回答
Thank you for your feedback! We’re glad our team could quickly diagnose and resolve the issue. We appreciate the 10/10!
best seedbox with many capabilities.
Been using for a past month and the service is just awsome. Grate customer care 24/7. The team is super responsive. dont have any negatives about this service. only the best
2025年10月11日
自発的なレビュー
RapidSeedbox からの回答
Thank you for your feedback! We’re glad to hear you’re enjoying the service and our 24/7 support. It’s great to know the team has been responsive—we really appreciate your kind words!
Just go for this provider, easy and fast.
Customer support has always been amazing. Pricing is decent, only drawback is upgrading or changing plans, then you need to either move the data yourself, or nuke the data you have and start over. Not a big deal in the whole scheme of things. Customer support also helped me here.
2025年10月9日
自発的なレビュー
RapidSeedbox からの回答
Thank you for your feedback! We’re glad to hear you’ve had a great experience with our support and overall service. We also appreciate your note about plan changes—it’s helpful insight, and we’re happy our team could assist you through it. Thanks for the recommendation!
Grerat experience
Fabulous tech help and in fact I learned a lot. Got the issue all sorted - so happy
2025年9月15日
自発的なレビュー
RapidSeedbox からの回答
Thank you!
RapidSeedbox からの回答
Thank you for being a customer!
Not the company it was a year ago
Not the company it was a year ago, Support now takes 24 hours, customer service dismissive of their own issues, even after demonstrating server sided issues. Been with them just over 2 years, 1st year was great, only a couple of hiccups dealt with promptly, this year both issues took along time to get any response. Cheaper seedboxes out there that offer a better levels of support.
2025年8月27日
自発的なレビュー
RapidSeedbox からの回答
We’re really sorry to hear that your experience hasn’t matched what you had during your first year with us.
We understand how frustrating it is to face slower response times and feel that your concerns weren’t fully acknowledged, especially after clearly demonstrating an issue. That’s not the level of support we aim to provide.
We truly value long-term customers like you, and your feedback highlights areas where we need to improve. We’d like the chance to review your recent cases and understand what caused the delays and communication gaps.
If you’re open to it, please share your ticket details so we can take a closer look and work toward restoring the level of service you previously experienced.
Excellent quick response to a single…
Excellent quick response to a single problem i had in 5 years and it was dealt with right away
2025年8月25日
自発的なレビュー
RapidSeedbox からの回答
Thank you for your feedback! We’re glad we could resolve your issue quickly, and we appreciate your loyalty over the past 5 years. 🙌
—The RapidSeedbox Team
RapidSeedbox からの回答
Thank you for your feedback! We’re glad you find the service fast and easy to use, and that our support could help. 🚀
—The RapidSeedbox Team
Very satisfied
I was having trouble logging in with Filezilla. Thanks to Sergey, who found the problem with my password.
He spotted the typo, thanks again. You're super responsive. I'm writing with Google Translate because I'm French and don't speak your language. Sorry for any translation errors.
2025年8月16日
自発的なレビュー
RapidSeedbox からの回答
Thank you for your kind words! We’re happy we could quickly spot the issue and get you back on track.
—The RapidSeedbox Team
6 weeks and starting to have issues that support deny any infomartion of.
Had the furious service no less than 6 weeks, 2nd bill paid and now i'm starting to have issues with the plex install.
Pre-buffer issues mainly, looking at the debugging, it seems there is huge packet loss within 1 minute of starting a video stream.
I use this as my main offsite streaming server for interactive displays. Multiple video streams have started, then after 60-90 seconds fails and will not re-load.
Support seem as baffled as me.
Now canceled my service. Moving to ultraseed.co based in manchester UK.
P.S, i've tried RSB three times now, just can't swallow a $79 bill for a non-functioning server!!
2025年4月7日
自発的なレビュー
RapidSeedbox からの回答
We’re very sorry to hear about your recent experience and the frustration you faced with your Plex setup. Pre-buffering and packet loss issues can be incredibly disruptive, especially when you rely on the server for streaming to multiple displays.
While we always aim to provide smooth performance and responsive support, it’s clear we fell short in your case, and for that we sincerely apologize. We understand your decision, though we would have loved another chance to investigate further and make things right for you.
We appreciate you giving RapidSeedbox multiple tries, and we’ll be using your feedback to improve our service and troubleshooting process moving forward.
Thank you for having been with us, and we wish you the best with your new provider.
—The RapidSeedbox Team
The seedbox are reliable and…
The seedbox are reliable and affordable, been using it for half an year, the customer service replies very quickly, processed my request within mere minutes
2025年8月7日
自発的なレビュー
RapidSeedbox からの回答
Thank you for your kind words! We’re glad you find our seedbox reliable and our support fast—your feedback means a lot to us. 🚀
—The RapidSeedbox Team
Quick service with expected results
Quick service with expected results.
Always a fast and pleasant time when dealing with support.
2025年7月19日
自発的なレビュー
RapidSeedbox からの回答
Thank you for your kind words! We’re glad our support could provide a fast and pleasant experience for you. 🚀
—The RapidSeedbox Team
This service is a great choice.
I have been using this service for close to 5 years now and I have been very happy with the support and responsiveness of the staff. When problems occasionally arise, they are quick and get me back to functioning in a minimal amount of time.
highly recommended.
2025年7月16日
自発的なレビュー
RapidSeedbox からの回答
Thank you for your long-term trust and kind words! We’re thrilled to hear our support has kept you up and running smoothly over the years. Your recommendation means a lot to us. 🙌
—The RapidSeedbox Team
I used this service with great…
I used this service with great pleasure.
due to personal reasons I wanted to cancel but I ended up changing my mind and my support guy sergey got back to me within a day and got me back into my subscriptio, even giving me a 15% discount. Great service.
2025年6月22日
自発的なレビュー
RapidSeedbox からの回答
We’re glad you decided to stay with us! It’s great to hear our team could quickly help and make your subscription experience even better. Thank you for your kind words! 🙌
—The RapidSeedbox Team
Great Experience! Would Recommend.
I have been with Rapid Seedbox for about 2 and a half years and my experience has been stellar. Good support who have helped with every issue I've had and I've also been able to move between tiers when I've had to without too much of a hassle. And the service is also great by itself. To me, it is worth the price.
2025年6月15日
自発的なレビュー
RapidSeedbox からの回答
Thank you for your continued trust and kind words! We’re thrilled to hear that our support and service have made your experience smooth and valuable over the past 2.5 years. Your recommendation means a lot to us! 🙌
—The RapidSeedbox Team
Great product and customer service!
2025年5月6日
自発的なレビュー
RapidSeedbox からの回答
Thank you! We’re glad you’re happy with both our product and support. 🚀
—The RapidSeedbox Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。