I ordered the same dress in two sizes to find the right fit, and kept (and paid for) one of them. When I came to return the other, unworn with all tags attached, I was about a week outside the ret... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Purchased a dress and unfortunately there was an extremely strong smell on the item. I was disappointed, and arranged to return the item. After reaching out to the customer service team a full ref... もっと見る
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Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dres... もっと見る
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Terrible customer service! Ordered a dress online & they don’t offer refunds. Do not order from here, clothes are cheap quality. Sizing is off, runs really small. Need be size 6 to fit into dresse... もっと見る
企業が回答しました
企業情報
Rare London について
当該企業による記述
We are Rare London.
A design-led womenswear brand that is dedicated to bringing affordable luxury garments to our customers and stockists. Rare in name, Rare by Design. Our dedicated in-house design team curates quality garments from heritage styles to statement-trend pieces. We continue to be ahead of the curve to bring our customers and stockists the latest style and standout bestsellers.
Established in 2002, our brand is known for its quality occasionwear and partywear. We are here to cater to the bold with products that stand out from the crowd, like our customers, we are always here to make a statement with feminine silhouettes and bold style. We are here to empower - making all of our customers look and feel they're most confident.
For our latest looks and inspiration follow us @officialrarelondon on Instagram #STYLETHATSRARE
Designed to be Rare, Styled to be statement!
連絡先
Unit 2, Century Buildings, Brunswick Business Park, Tower Street, L3 4BJ, Liverpool, 英国
- customer.service@rarefashion.co.uk
- rarelondon.com
2.6
期待以下
572件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
This is the shop to shop dresses
The delivery was right on time. The dresses is according to size and has a gorgeous fit. You have got a customer for life.
2023年11月22日
Rare London からの回答
Hi Ola, Thank you for taking the time to leave such positive feedback this is much appreciated, we love to hear positive feedback from our customers, this means a lot to us and hope to see you again soon :)
Thank you
Erin
Received a size 8 when ordered a size 12
2023年11月21日
Rare London からの回答
Hi Roisin , we are so sorry to hear that you received your item in the wrong size !
Please contact (customer.service@rarefashion.co.uk) so that we can look into this further and resolve this issue for you.
Thank you
Erin
Rare London からの回答
Hi, we are so sorry to hear that you received your parcel late ! Please contact us at customer.service@rarefashion.co.uk if there are any issues . Thank you
Rare London からの回答
Hi Debbie, We are terribly sorry to hear this ! Our customer service team have contacted you and we will try our best to resolve this issue.
The dress is very beautiful
2023年11月3日
Rare London からの回答
Thank you for your feedback, this is much appreciated !
Wrong dress and not getting money back
2023年11月2日
Rare London からの回答
We are so sorry to hear about this !
Please contact customer.service@rarefashion.co.uk so that we can investigate this further ! Thank you
I bought the khaki mesh asymmetric wrap…
I bought the khaki mesh asymmetric wrap dress in a size 8 but unfortunately it was too big, I think it is a slightly big fit but I loved the dress so returned it and bought the smaller size which was perfect.
I had no problems with returning the dress, however just swapping sizes would've been handier than having to repurchase and get a get a refund on the original.
2023年11月2日
Rare London からの回答
Rare London does not offer exchanges as it is easier to return and re-purchase.
Thank you for your feedback, this is much appreciated !
Delivery was very quick & the dress is…
Delivery was very quick & the dress is beautiful..the fabric is excellent…
2023年11月6日
Rare London からの回答
Thank you for your feedback, this is much appreciated !
My first order ⭐️⭐️⭐️⭐️⭐️
I ordered a few dresses from Rare London for a autumn wedding, I wasn’t sure if I would get them in time and messaged their customer services who were very prompt in their response and really lovely. The dresses came in time, the quality was luxury with out paying the price and all true to size. I did have to send one back as it was quiet right for me but the process is really easy too.
It was my first time ordering from them and I would highly recommend x
2023年10月30日
Rare London からの回答
Hi Amber, Thank you for this feedback this is much appreciated we love to hear positive feedback from our customers, this means a lot to us and hope to see you again soon :)
Rare London からの回答
Hi Natalie, Thank you for your feedback ! This is much appreciated by our team :)
Avoid!
Item not as described, the dress came damaged, when I went to return they informed me they want the item sent royal mail tracked (more expensive) only and they do not provide payment for this. Ridiculous! If you are going to send damaged items be prepared to pay for the return. Will not shop again
2023年10月23日
自発的なレビュー
Rare London からの回答
Hi Lisa, Thank you for this feedback, we are terribly sorry you have had this experience with us. If customers send us poor of damages we will always try our best rectify this issue.
I believe the quality of this item is not as described.
I believe the quality of this item is not as described. The fringe was very spotty, and not as full as it looks in the photos. The fringe had broken in a couple parts as well. I have not purchased anything from Rare London before, and I was very disappointed in the quality and the misrepresentation of the item.
2023年9月26日
Sizing is NOT accurate
Do NOT let the sizing fool you. A US 6 is not a true US 6. Couldn’t even get my body inside of the dress. Honestly I would have needed to go up 2, maybe 3 sizes. Don’t waste your time.
2023年9月27日
Rare London からの回答
Hi Sarah, We are very sorry about this, our sizing is UK based when ordering from us please use our size chart to covert your size from US to UK. Thank you !
Love the dress but so many of the…
Love the dress but so many of the fringe pieces are snagged and broken
2023年9月26日
Very fast delivery and fast refund
Very fast delivery and the quality of the dress was stunning!! Unfortunately I changed my mind so returned it, had acknowledgement of the return and a refund within a couple of days of returning it. Only down side is I had to pay £10 via Royal Mail to return it signed for to have the value covered had it been lost in the post.
2023年9月25日
Good quality product but had to return…
Good quality product but had to return due to the fact I could barely walk in the garment and I had to pay for return-unsure if I would purchase again from RARE
2023年9月11日
Unfortunetly the quality of the garmet…
Unfortunetly the quality of the garmet was not there. One of the straps was sewn in twisted, some of the fringe was coming off as I took it out of the bag. If you won't cover shipping cost for returning a product. In instances where quality control failed at least you should make sure that you are shipping a piece in excellent condition.
2023年8月31日
Rare London からの回答
Hi, we are terribly sorry to hear about this and can assure you this is not to our standard of quality !
Quality product
The top is beautiful, good material managed to get it at a discounted price.
Look forward to buying more stuff from them.
2023年8月20日
Order never received
I bought a dress in May and it was “shipped” on the 28th of June and it’s August 21th I contact the mail company and they never received the item. Customer service insists that I have to contact the mail service but they are the ones that supposedly sent it. Never buying from them again
2023年6月28日
自発的なレビュー
Rare London からの回答
Hi, please contact customer.service@rarefashion.co.uk and we will get this issue resolved. Thank you
14 days to return items
14 days to return items? Wow!! Now I’m stuck with £170 worth of dresses I don’t want!!! Consumer rights?
2023年7月25日
Rare London からの回答
Hi please contact customer.service@rarefashion.co.uk and we can discuss this. We can provide a return process for you as we have a 21 day courtesy depending on the reason of the return.
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