Ratcliffe & Co Wines ロゎ
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Ratcliffe & Co Wines レビュヌ 

62
•
TrustScore 5段階評䟡の5

4.8

ワむン専門店
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5぀星のうち5の評䟡

Just found this company and it made my day. They have a great selection of wines. More importantly for me they stock some wines that can be difficult or impossible to find on the high street. Their cu... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

It starts with an interesting and well constructed wine list but the outstanding feature was the customer service on a relatively small first order. The carrier didn’t perform well (broken bottle and... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Ratcliffe & Co had the wine I wanted at a competitive price. Online ordering was easy and communication great. The wines were despatched quickly and arrived as scheduled. Oh and did I mention the wi... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Outstanding service, I had a problem with the delivery driver not delivering on the correct day. This company spoke to me over the phone, no robots, genuine good business people. Eventually got my ord... もっず芋る

䌁業が回答したした

䌁業情報

  1. ワむン専門店
  2. ワむンの卞売・茞入業者

圓該䌁業による蚘述

Well, if you’re looking to find out more about us, then you’re in the right place. We are Ratcliffe & Co Wines, a small family run business based in the heart of Norfolk. After working on various projects within in the food and drink industry, our passion for wine has built-up over a long period of time. We decided to take it to the next level in 2016 which is when Ratcliffe & Co Wines was born. Our core aim is to showcase some of the most fascinating wines at great prices. We never compromise, all our wines are of exceptional quality, some of them even gracing the wine lists of Michelin-starred restaurants and venues not just in the UK, but across the globe. Our portfolio consists of some of the finest family run producers and wineries from around the world, we have over 1,000 wines, including classic world wine regions, as well as some exciting hidden gems from emerging regions. Our ambition is to grow by encouraging the wine lovers of the UK to come on this journey with us, taking the opportunity to discover more of your favourite varietals and maybe some unfamiliar ones too. We are a little company with big ambitions, however, we always place our customers’ needs at the heart of everything we do; for us it’s about providing that personal touch, endeavouring to make every contact or transaction we have informative and enjoyable.

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4.8

優良

TrustScore 5段階評䟡の5

62件のレビュヌ

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.8

すべおのレビュヌ

(62)

過去12か月のレビュヌ数: 25件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち3の評䟡

Delivery took over 7 days .I mailed


Delivery took over 7 days .I mailed them on Sunday evening approx 10:30 pm to enquire when I should expect delivery. Very impressed I had a response almost immediately.
Was advised dispatch would be on Monday for delivery Tuesday.
Monday got a call informing me DHL had broken the package.. ( No fault of the supplier ).
The wine was for a Birthday present, so requested a replacement to be dispatched. When the wine arrived it was a Blush variety and not the white wine originally ordered.. Not the best experience, but did appreciate the prompt personal contact . I decided not to pursue further rectification. Tried the Blush wine it was very pleasant 


2025幎8月11日
Ratcliffe & Co Wines ロゎ

Ratcliffe & Co Wines からの回答

Hi John, thank you for your review. We apologise again for the problems you had with your delivery.

5぀星のうち5の評䟡

Exemplary

Everything about the buying experience from this company was superb

2025幎7月15日
Ratcliffe & Co Wines ロゎ

Ratcliffe & Co Wines からの回答

Thank you for your kind review. We appreciate your feedback.

5぀星のうち5の評䟡

I placed my order and forgot about it

I placed my order and forgot about it. The rest was down to Ratcliffe and Co. Informing me at every stage of order movement, efficient and quick.

2025幎7月2日
Ratcliffe & Co Wines ロゎ

Ratcliffe & Co Wines からの回答

Thank you for your kind review. We appreciate your feedback.

5぀星のうち4の評䟡

Happy with service - eventually!

Our first order was damaged in transit so wasn't delivered, we subsequently had a replacement sent through. We had very good communication with the company from Glenn who updated us about the issues and was very apologetic.

2025幎5月12日
Ratcliffe & Co Wines ロゎ

Ratcliffe & Co Wines からの回答

Thank you very much for your review.

5぀星のうち5の評䟡

Good communication with us

Good communication with us. Prompt delivery and robust packaging. So pleased to have found a uk distributor of Chilean wines if quality.

2025幎5月7日
Ratcliffe & Co Wines ロゎ

Ratcliffe & Co Wines からの回答

Thank you very much for your review. We appreciate your feedback and are glad you're happy with the service. Enjoy your wine.

5぀星のうち3の評䟡

It would have been helpful if when you


It would have been helpful if when you couldn’t for fill an order that you suggested an equivalent wine to qualify for a discount

2025幎4月23日
Ratcliffe & Co Wines ロゎ

Ratcliffe & Co Wines からの回答

Hi David, thank you for your order and review. We appreciate the feedback. I just thought I would explain that there is a minimum order value of £75 to qualify for the £10 off discount. However, as your first order didn't meet that criteria, you will still be eligible for the discount if you wish to purchase with us again in the future. We hope you enjoy the wine. Many thanks, Josh

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