RC Willey - Orem レビュー 255

Ordering the appliance was easy and it was available in good time for pick up. Price was competitive.

Expectations met! Found the freezer I wanted, ordered it with curbside delivery in two days. It would have been helpful if 'haul away' service was an option.

I came in for a mattress, I looked for a bit and found the one I wanted. Troy Sutton came over to help and was super friendly and not pushy at all, never tried to talk me into the most expensive ones, wrote the ticket and we went upstairs to pay. Such great service, I will be back and ask for him to help me when I need other home furnishings in the near future. They were very helpful and friendly at the payment counter as well. Mandy R

Sarah, the cashier, on March 5th 2025, made our experience rewarding. She was extremely kind and patient with us and went above and beyond to give us a red-carpet experience. Thanks Sarah!

In the last month we have had to replace a couple of kitchen appliances... both have been purchased on-line... The first one was picked up at the store...we live an hour away but we called ahead, our item was loaded promptly and courteously and we were on our way... we are using your delivery service for the second and are so appreciative that you have this service available.. not overly expensive... saves us a trip... and hauls off an old appliance that is heavy and we dont have to worry about disposal... THANK YOU

Excellent service love RC walley

My husband and I have been coming to this RC Willey for years and there is ALWAYS and issue with payment or delivery. Two years ago we ordered a recliner and couch. We got the recliner 2 weeks later but after a month the couch never came. We called and asked where our couch was, they said it would be delivered in 2 weeks. We waited 3 months and then finally told them to cancel the order and refund us our money. We went in back in November and ordered a dryer. We paid a $600 down payment and had the rest put down on our store credit card. We were told we would recieve a call to set up delivery. We waited a week and never got a call. We went back in and they said "we never ordered it, you didn't finish paying." Because the woman at the desk told us she had placed the remaining balance on our store card, even gave us a reciept, but apparently never actually charged our card. We ended up buying the part to fix our old dryer. Despite all of our horrible past experiences, we decided to give it another chance because we unexpectedly and desperately needed a new washer and dryer when our dryer once again went out. We went in this past Monday (Feb 17th) and bought a $3k washer and dryer set. We paid $1100 cash upfront and put the rest on the card. The woman at the front desk was impatient and rude, upset because she had to count out the cash and have a second employee double check. The bills were 100s, 50s, 20s, and a few 10s and 5s. We didnt even give or ask her to take the other $150 we had in ones because we didnt want to make it difficult for her. It was extremely rude for her to say "You're not going to pay with all of that cash are you? You're not going to make me count all of that out, right?" We literally took our entire savings out of our safe the same night our current washer and dryer broke to go in and order new ones. The banks were already closed, so no we didn’t go and exchange everything for bigger bills. Cash is legal tendor. Its literally your job to accept payments. We then set up delivery for today (Feb 21st.) We were told the dryer may not come until a later date, but we were guarunteed that the washer would be delivered Friday February 21st because, and I quote, they "had it in stock and available right now." Delivery came today, they had the dryer but not our washer. We called and asked where the washer was and we were told the soonest it could be delivered would be March 5th, 12 days after we were originally told it would be delivered. Turns out "in stock and available now" doesn't actually mean in stock and available now. I guess I just don't understand why there's always some sort of issue with every single purchase. It's not only frustrating, but also very inconvenient and disappointing. So my best advice, if you purchase anything from this RC Willey, triple check billing, set up delivery before leaving the store, and automatically assume that not all of your items will be delivered together and that your delivery will take a minimum of 1.5-2 weeks longer than stated.

Matt helped us make a quick decision and didn't wait our time with crap we didn't want. Very easy and stress free

Livid. That's how I feel after my interaction with RC Willey. My husband and I bought an extended 7-year warranty on a hideaway couch bed that we purchased from RC Willey. The salesperson told us about their amazing extended warranty that will cover the couch should it get any stains or tears. In the event the stain can't be removed, the couch would be replaced at no charge to us. We bought the couch for a rental property so we were excited to hear about this warranty and purchased it happily thinking our couch would be protected even if our renters damaged it. Fast forward 4 years and sure enough, there is a stain on the couch that won't come clean. We called RC Willey and were promptly told that this particular cushion (as part of the chaise) is NOT covered in the warranty, and neither is the mattress that is part of the hideaway couch. At no time did our salesperson tell us the warranty only covers three cushions and no other part of the couch, even though they were all sold to us as a single piece of furniture. Apparently, we need THREE separate warranties to cover the entire couch. Had we known at the time, we certainly would have purchased the warranty because the couch is going in a rental property, and we wanted to ensure our investment was protected. I asked the customer service rep from the extended warranty team what we can do to remedy the situation and she had no solutions or options for me (and she is a supervisor). Now that four years have passed, there is nothing they can or will do for us, so we are not only out a warranty but we're also out a couch. We'll definitely look elsewhere for all our future furniture purchases.

They were all kind and helpful

Everyone was either talking to each other or in their phone.

I told sales person what I was looking for and he helped me find the perfect washer and dryer. Gave me sales discounts and a great deal on a refrigerator!

because they delievery and they are awesome

Very friendly / cordial people in will call. The online ordering experience was fantastic I have shopped with RC Willey over 20 years and don't see that change in the future.

I just order 3 beds and you charged $200 to $400 more (than the price on the website) on each bed. Each bed!! I called and they adjusted them down. Very bad business behavior I should report this company

There was mis-information about the Santa Claus $50 promotion. The sales representative in new items was only moderately helpful. The sales rep in clearance was even less helpful.

They are just easy to work with. The staff is knowledgeable and nice. Quick to Credit you if the price goes down after the sale makes it easy to make the purchase.

Bryan was easy work with and very knowledgeable. He didn't pressure us and let us look around on our own but also kept checking with us.

Customer service is not so good.