Great customer service as always. I love Rc Willey. They always have what I need. I have been shopping online and in store for all my furniture, electronics and appliances needs and wants for over 16... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I loved the delivery tracking and accuracy of the delivery window. I called the store to order, but the computer system was down. The agent told me that he would give a note to a sales person to cal... もっと見る
企業が回答しました
I pulled into the pick-up area and followed the instructions for the text message check in. Half an hour or later I went into the building to see what was taking so long and it turns out they never s... もっと見る
企業が回答しました
I ordered a Disposal on Christmas Day. because of the $50.00 Gift card offer. When I went to the pick up area to get my order there was no information about the Gift Card. They referred me to the on... もっと見る
企業が回答しました
企業情報
当該企業による記述
RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.
RC Willey
当該企業による記述
- Committed to You
- For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.
Affordable Prices Guaranteed
Affordable furniture, appliances, and electronics since 1932
When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online
連絡先
693 E University Pkwy, 84097, Orem, UT, 米国
- 801-227-8800
4.3
優良
255件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Found just what we needed
Found just what we needed, competitively priced and available. Salesman was knowledgeable and helpful. Delivery and setup was wonderful. Removal a nice convenience as well.
2024年8月13日
自発的なレビュー
RC Willey - Orem からの回答
Thank you for 5-Star review and feedback, we greatly appreciate your business and we hope you have a wonderful day!
Richard was a great help in getting us…
Richard was a great help in getting us a washer and dryer. Delivery was quick and professional.
2024年8月12日
RC Willey - Orem からの回答
Thank you for the 5-star review.
We appreciate your feedback and we look forward to seeing you again soon.
The salesman knew the products
The salesman knew the products, and R C Willey lets me pay for the dishwasher over a year without interest
2024年8月12日
RC Willey - Orem からの回答
Thomas,
Thank you for the 5-star review.
We appreciate your feedback and we look forward to seeing you again soon.
RC Willey well above average in customer service
RC Willey had a $100 grocery coupon if you bought a new fridge...we bought an expensive fridge one week before the start date and they would not honor the food coupon ????? However, their rep did give us an RC Willey gift card to use on the next purchase. The rep was very nice to talk to but would not honor the food coupon. Rather cheap of RC Willey, but that's big box business. Maybe we can use the gift card???
2024年8月8日
RC Willey - Orem からの回答
Thank you for reaching out. We apologize for the inconvenience you have suffered during this. We can see that you have received $100 in Credit from us to make up for the coupon. We will pass along your feedback internally to help improve our operations, if you need further assistance please reach out to us at 801-227-8800
Refrigerator Delivery
The guys delivering my refrigerator were very careful with my older home and its narrow doorways. They went above and beyond to make sure there were no scratches.
2024年7月25日
RC Willey - Orem からの回答
Thank you for the 5-Star review and feedback!
The receptionist was very friendly and…
The receptionist was very friendly and didn’t make me walk upstairs to get the free gift. The two gentlemen that loaded my item were friendly and professional
2024年7月29日
RC Willey - Orem からの回答
Thank you for the 5-Star review and feedback!
I got my order in a timely fashion
I got my order in a timely fashion, but I had to call in twice to see when I could come get it. Perhaps they could send me an email or better a text when it’s available for pick up.
2024年7月16日
RC Willey - Orem からの回答
Thank you for the review and feedback on this. We apologize for the inconvenience and negative experience you have had. if you need to reach us directly for assistance please do so at 801-227-8800
Our order was delivered the day and…
Our order was delivered the day and time we expected. We appreciated the products taken safely inside our home. Fast, efficient workers. Thanks!
2024年7月11日
RC Willey - Orem からの回答
Hi Gaye! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Everything went smooth up until the day…
Everything went smooth up until the day we picked up. We live 90 miles away. We were within. 30 minutes of the store when we received an email saying"not ready for pickup". We pulled over, called customer service, they handled the situation quickly, by calling store and found out our purchase was ready for pickup. Had no idea why we got the email. Well, we are home and happy now.
2024年7月13日
RC Willey - Orem からの回答
Hi Michael! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
RC Willey - Orem からの回答
Would you be able to email us at customer.support@rcwilley.com with more information so we can look into this for you? You can also call our Orem location at 801-227-8800
The sales ppl were judgmental and…
The sales ppl were judgmental and pushy.. they were rushing us out and once they knew our living situation we’re very cold towards us
2024年6月4日
RC Willey - Orem からの回答
Thank you for the review and feedback on this. We apologize for the negative experience you had shopping with us. We are glad to see you were able to shop with us online, if you need to reach our Store directly for any assistance please do so at 801-227-8800.
Don't Order Online if you can help it
I order online and it said 1-2 days then gave a date to pick up. I called 30 or so minutes before to say I will be picking my order up, and they told me that it wasn't there to call back the next day because something was going on with the online orders and not putting them in correctly. So, I called back the next day and they said that my order was never put through to process the shipment and now I have to wait 2-3 more days to get my order. I am not to happy with the online ordering system. I just hope everything is good and right when I actually get my order.
2024年5月25日
RC Willey - Orem からの回答
Thank you for the review and feedback on this. We apologize for the inconvenience and negative experience you had with us. We will be passing your feedback along as we continue to try and squash bugs like these in our Online ordering system, if you need any direct assistance with your Online Order, you can reach out to our Web Support team at 888-584-5156 Option 1.
RC Willey is the worse 😡
2024年5月21日
RC Willey - Orem からの回答
I apologize for any inconvenience you have experienced. Please email us at customer.support@rcwilley.com with more information of the situation so we can look into this for you. You can also call our Orem store at 801-227-8800 for assistance.
RC Willey - Orem からの回答
Thank you for the 5-Star review and feedback!
Good price
Good price, beautiful quality carpet and the install was done quickly and very professionally.
2024年5月7日
RC Willey - Orem からの回答
Hi Stacey! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Great people.
2024年4月26日
RC Willey - Orem からの回答
Hi Steven! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Don't Purchase from them
Don't Purchase from them. We spent over $11,000 to furnish our new home and paid extra to have our appliances installed. The washer and dryer were not installed, and they would not return to install. The washer ran water all over the floor and appears to have a faulty discharge pump. They were unwilling to fix it, replace it or address it. Absolutely no customer support or service. They replied to this review saying that they had pictures that the washer and dryer were installed. Yes, they hooked up the water to the washer but didn’t do the drain hose which caused a flood when we went to use it. Also, our dryer has a steam function which also needs to be connected to the water line. It was not done. So I have had to purchase the parts myself and do it after having already paid them to do it. Their policy of only being responsible for 14-days after delivery shows poorly concerning their willingness to be responsible for the items they sell and their integrity of their service. They are more focused on selling you an extended warranty than standing behind their product and sales.
2024年4月24日
自発的なレビュー
RC Willey - Orem からの回答
Hi Tim! I apologize for the inconvenience you experienced. Our delivery drivers did take pictures of the appliances they set up and installed for your delivery last month and they do show that they did install your washer and dryer. It looks like you have tried to submit extended warranty claims on these new appliances when you did not purchase any extended warranties. With the items being under a year old, they are under the manufacturer's one year warranty. You will need to call our customer service at 801-596-6950 to have them submit a claim to the manufacturer for you, or you can contact the manufacturer directly as well. Since our exchange period is 14 days from the date of delivery, we are unable to return the unit because you are outside of that time period.
Orem Utah appliance department
Matthew in the appliance sales department in the Orem Utah store was awesome. He helped me every step of the way. And was the best. Even after I changed my mind on the model of my washer he had no problem re-doing the order. He did this with no hesitation and was happy to do it.
Thanks Matthew
2024年4月21日
RC Willey - Orem からの回答
Hi Ronda! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
I just clicked on the product to look…
I just clicked on the product to look at, it was out of stock, so I click on the tell when its in. You did and I bought it.
2024年4月11日
RC Willey - Orem からの回答
Thank you for the 4-Star review and feedback!
RC Willey - Orem からの回答
Thank you for the 5-Star review and feedback!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。