First frustrated that initial quoted low price turned out to be glasses without lenses. After required options added price doubled (even before additional optional add-ons). Then received incorrect pr... もっと見る
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レビュアーのコメントを見てみましょう
I’ve been trying to return a pair of readers for three weeks and haven’t gotten a single response! HORRIBLE!
Not impressed. Totally understand that Covid-19 impacts everything but it took 20 days to receive my order. I keep receiving computer generated emails asking me to recommend them to my friends. Funny... もっと見る
企業が回答しました
I should have checked here first. My glasses broke like another review, while wearing them. I was going to process a return but I figure after reading other reviews I will just cut my losses and chalk... もっと見る
企業情報
当該企業による記述
Shop a wide selection of women's and men's affordable reading glasses, bifocals, reading sunglasses, and computer glasses in a variety of powers (+1.00 up to +7.00). Shop over 500 styles under $20.
連絡先
1300 Windhorst Way, Ste A, 46143, Greenwood, 米国
- 1-800-210-3975
- readers.com
1.3
ひどい
213件のレビュー
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I love these glasses..
I love these glasses..This is my third shipment over the years..I have to get bifocal readers & have never been disappointed..I would recommend highly......thank you...
2020年6月22日
自発的なレビュー
Readers.com™ からの回答
Thank you for your feedback, Joy! We're so glad that you are enjoying your reading glasses, and we appreciate you trusting us to provide reading glasses that fit your style and needs.
Flimsy Frame!
The frame I received was very flimsy and no surprise that it broke at the most unexpected place - bottom of the rim. I was promised a refund over two weeks. Nothing received so far. Their Live Chat is off and phone lines remain unanswered for a very long time. I would not buy from them ever again
2020年6月22日
自発的なレビュー
Readers.com™ からの回答
Thank you for sharing your experience. We take quality very seriously and we're so sorry to hear your glasses broke.
Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays and long hold times. Please know that we strive to provide excellent readers and prompt and caring customer service.
Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Great glasses!/ service
I have purchased glasses twice. My order/ delivery was seamless. The quality has been good each time. My parents were impressed with my purchases that they are now ordering from Readers.com. And I will be a returning customer.
2020年6月22日
自発的なレビュー
Readers.com™ からの回答
Thank you for your feedback, Dee! We're so glad that you are enjoying your reading glasses. And thank you for spreading the word, as well! Word-of-mouth is our most appreciated advertising. We greatly appreciate your business!
Don't believe the promises...
Don't believe the promises about shipping, even when they state Covid 19 will extend their delivery by 3-4 or 7-8 days. It has been 26 business days and still no shipment. The tracking number shows the order is sitting, not moving - for weeks. Their customer service is non-responsive. Avoid at all costs.
2020年6月21日
自発的なレビュー
Readers.com™ からの回答
Thank you for sharing your experience. We're so sorry that it took longer than expected for your order to arrive.
Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service.
We show your order was delivered on 6/28. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
I've been using Reading glasses for 35…
I've been using Reading glasses for 35 years.... These (Readers.com,) glasses are 400%
Over priced compared to ANY reading glasses I have EVER Purchased and Used!!
DON'T BE SUCKER CONSUMERS!!!
Do some online shopping!!!!
2020年6月19日
自発的なレビュー
Readers.com™ からの回答
Thank you for sharing your feedback, Peter. We're so sorry that you are unhappy with the reading glasses. We want our customers to be 100% satisfied with their purchase. Would you like help to facilitate a return, or choosing an alternate style for an exchange? Please don't hesitate to call our Customer Happiness Team at 1-800-210-3975 if you would like assistance with setting up a return/exchange.
Non-existent customer service
I received a pair of glasses I ordered which evidently had the wrong power. They sent me a shipping label and promised a refund in full which I have not received. I have contacted them several times with no response with some type of excuse do the covid-19 however they didn't use that excuse take my money and process the order.
2020年6月19日
自発的なレビュー
Readers.com™ からの回答
Thank you for sharing your experience. We're so sorry that it took longer than normal for us to process your return.
Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service.
We show your return/refund was completed on 6/22. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
I placed my order on May 27
I placed my order on May 27, 2020 - Realizing there would be a delay in the shipment of my order due to the COVID-19. I called on June 8 because I had not heard anything. I finally spoke to a young woman who told me she would upgrade my order to USPS First Class......and I would receive an email in the next two days when my order should ship. Of course I never received anything. I called again and got another young woman on the phone who apologized and put me on hold while she walked the new upgraded shipping label of UPS next day air. Great! She told me that one of the items was not available and she did follow through with crediting me for that pair. The next day I received my order and thought great finally all set. The day after I received my order again this time in full with all items order. Ok I thought well I will give them a call tomorrow because you have to wait so long for some one to actually answer. The next day that's right I got my order for the 3 time with one item short. So I called and spoke to a young man this time who apologized and told me he would email me a return label t which I have yet to receive. TODAY I RECEIVED MY ORDER AGAIN!!!!! I have not opened the box, but this is ridiculous!!!!!! Or course now I have to make another call spend time on hold till some one answers to see what is going on. I will not be ordering from them again. Don't waste your time.
2020年6月16日
自発的なレビュー
Readers.com™ からの回答
Thank you for sharing your experience. We're so sorry that it took longer than expected for your order to arrive, but also for our error in sending it to you so many times.
Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service.
We show your return/refund was completed on 6/22. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
terrible company,shipping is horrible…
terrible company,shipping is horrible company in ca]if had a company in indiana ship them 9 days later.my glasses are still in usps pre shippmert now 11 days later and my glasses are still in indiana coronavirus or not thats pure BS
2020年6月16日
自発的なレビュー
Readers.com™ からの回答
Thank you for your feedback, Ron! We're so sorry that it has taken us longer than normal to reply to your message.
Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service.
Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Very poor service - took 16 days to get my order to the post office
I submitted an order at 10:23am on Wednesday, May 27, 2020, knowing there may be a 2-3 day delay (according to heir web site).
I received notice that the shipping label was created at 9:44am on Monday, June 8, 2020 (12 days later).
It wasn't received by the local post office until 5:32pm Thursday, June 11.
So, basically, it took 16 days to get my order to the post office.
2020年6月12日
自発的なレビュー
Readers.com™ からの回答
Hi, Jeff! We're so sorry that it has taken us longer than normal to reply to your message.
Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
Please know that we have put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We've also worked to update our shipping times. Again, we apologize for the delays and the inconvenience. Please know that we strive to provide excellent readers and prompt and caring customer service.
Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Shipping was slow due to Covid but…
Shipping was slow due to Covid but worth the wait. Sunglasses were good value for the money. Would order from again.
2020年6月12日
自発的なレビュー
Readers.com™ からの回答
Hi, James! Thank you for taking the time to share your feedback. We're so sorry that it took us longer than normal to ship your order, but we're so glad to hear that you're enjoying your glasses. Thank you for trusting us with your business.
Poorly made
I have ordered several glasses, most of which are broken. I have repeatedly contacted the company with no response. Glasses are great until they break LOL concept is great but they are poorly made. Would not recommend
2020年6月11日
自発的なレビュー
Readers.com™ からの回答
Hi, Pamela! Thank you for your review. We're sorry for our delayed reply and to hear that your glasses have broken. Additionally, we're so sorry for the delay in our email replies. Providing excellent service is at the heart of our mission, and we were working as hard as we can to continue providing timely responses, but we are experiencing high volumes of calls, emails, and live chats resulted in significant hold times and longer than average response times for all inquiries.
Please know that we put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. Again, we apologize for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service.
In regards to your glasses, while our glasses don't include a warranty, we do expect them to last a reasonable amount of time. Please feel free to call our Customer Happiness Team at 1-800-210-3975 for assistance with your glasses.
just say no
Order 2989379 has not been received. Left several emails. No response. No problem with them charging card of course.
2020年6月10日
自発的なレビュー
Readers.com™ からの回答
Thank you for your feedback, Lynn! It appears that one of our team members did reply to your message, and your order was delivered on 6/10/20. We're so sorry that it has taken us longer than normal to reply to your message and we can assure you this is not normal as we take our service very seriously.
Please know that shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service.
Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Add me to the list of dissatisfied…
Add me to the list of dissatisfied customers! I have emailed, posted on their Instagram page and called. No response. HORRIBLE customer service. As I am writing, I have been on hold over 20 minutes. This is my second time ordering from this company. The first times was not a problem. Quick service and exactly what I ordered. I don't know what happened, but they have lost a customer for sure!
2020年6月9日
自発的なレビュー
Readers.com™ からの回答
Hi Tonya! Thank you for your feedback and we're sorry to hear that you are dissatisfied. We see that you did speak to one of our agents and she was able to get your order changed. Additionally, we see your order shipped out today.
Please know this is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. We want you to know that we have several initiatives in progress right now that we believe will improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. We strive to provide excellent readers and prompt and caring customer service.
Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Worst service ever
Worst service ever. They don’t answer the phone. They shipped the wrong glasses. The website page for manage returns doesn’t work. The glasses are not well made. Made in China....
2020年6月5日
自発的なレビュー
Readers.com™ からの回答
Hi Cindy! We're so sorry that we disappointed you by sending the incorrect glasses. We can assure you this is not normal and we take our service very seriously.
Providing excellent service is at the heart of our mission, and we’re working as hard as we can to continue providing timely responses, but we are experiencing high volumes of calls, emails, and live chats. This is resulting in significant delays in response times.
Please feel free to call or email us with your order number and we can assist you with your return. However, please expect email response times of approximately 2 weeks.
Do not order from this company
Do not order from this company. I'm trying to return the glasses, they don't work. They sent a return mailing label but nothing happens when you click on. I tried calling their "customer service"-- it can't be accessed due to "calling restrictions". This company is a scam.
2020年6月3日
自発的なレビュー
Readers.com™ からの回答
Hi! Thank you for your feedback. We can assure you this is not normal and we take our service very seriously.
Providing excellent service is at the heart of our mission, and we’re working as hard as we can to continue providing timely responses, but we are experiencing high volumes of calls, emails, and live chats. This has resulted in significant delays in response times.
We see that one of our agents reached out via email and provided your return label. We're so sorry for the difficulty you experienced and for our delayed replies.
Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Zero Stars (had to give one)
Ordered 3 pairs on the 3 for $30.00 deal on 5/16/20, my credit card company paid them on 5/18/20. Web site stated that there would be a 5-6 day delay due to Covid-19, not their normal next day shipping. Shipping label created on 5/30/20 after 14 days (9 business days due to Memorial Day holiday); as of today, 6/3/20 the USPS Tracking still shows "Pre- Shipment, Label Created, USPS waiting on package". I have a feeling that I just donated $30.00 to them; zero stars was not an option, but after reading the other reviews it should be.
2020年6月3日
自発的なレビュー
Readers.com™ からの回答
Hi! Thank you for sharing your experience. We can assure you this is not normal and we take our service very seriously.
Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, have created a significant challenge for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. We are working around the clock to get back to our pre-COVID, high-quality service. Again, we are terribly sorry for the delays.
Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Where's my refund!
I bought many glasses from this website, I recently returned the pair and haven't got any response yet, it's been almost a month! I want to be credited for my return, so I can order another pair in my cart right now. Customer service sucks!
2020年6月1日
自発的なレビュー
Readers.com™ からの回答
Hi Dan! Thank you for sharing your feedback. We're terribly sorry that it is taking us longer than normal to process your return.
Extra safety measures taken in our office and warehouse to ensure a safe environment for our team members have created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. Please know that we have several initiatives in progress that we believe will improve our performance and get us back to our pre-COVID, high-quality service.
Please feel free to call our Customer Happiness Team at 1-800-210-3975 if you need further assistance with your return.
If you THOUGHT that paying a little…
If you THOUGHT that paying a little extra for readers at readers.com....you are WRONG. I just got mine and the quality is horrible and they sent the WRONG COLOR. Been on hold for customer support for 1 hour and 20 minutes with NO ANSWER. Save your money and go to the Dollar Tree where I COULD HAVE GOT 13 pairs for the price I got ripped off at readers.com.The fit and quality is 10 times better.
This site is a TOTAL RIP OFF
2020年5月28日
自発的なレビュー
Readers.com™ からの回答
Hi Robert! We're so sorry that we disappointed you by sending the incorrect item. We can assure you this is not normal and we take our service very seriously.
Providing excellent service is at the heart of our mission, and we’re working as hard as we can to continue providing timely responses, but we are experiencing high volumes of calls, emails, and live chats. This is resulting in significant delays in response times.
We'd love the chance to fix our mistake and work to make your order right. Please feel free to email us with your order number. However, please expect email response times of approximately 2 weeks.
have done alot of business with them
have done alot of business with them, but previously waiting 12 days for my order of $34.95 they took the money out of my account, but no response from company about a resolution to problem. Terrible Customer Service
Chris Charette
2020年5月27日
自発的なレビュー
Readers.com™ からの回答
Hi Chris! Thank you for sharing your experience. We're so sorry that it has taken us longer than normal to ship your order as well as reply to your emails. We can assure you this is not normal and we take our service very seriously.
Extra safety measures taken in our office and warehouse to ensure a safe environment for our team members have created a significant challenge for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. Please know that we have several initiatives in progress that we believe will improve our performance and get us back to our pre-COVID, high-quality service.
We see that your order shipped a couple of days after you left your review and USPS tracking indicates your order has been delivered. We hope you are enjoying your glasses.
Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Not impressed
Not impressed. Totally understand that Covid-19 impacts everything but it took 20 days to receive my order. I keep receiving computer generated emails asking me to recommend them to my friends. Funny. Have emailed Customer Service multiple times with no response. Will not order from them again
2020年5月27日
自発的なレビュー
Readers.com™ からの回答
Hi Pam! Thank you for taking the time to share your feedback. We're so sorry for the delay in our email response as well as our shipping of your order, and we can assure you this isn't the norm and we take our service very seriously. However, due to an increased order volume, phone calls, voicemails, and emails received daily, we are experiencing significant delays in both our Fulfillment and our Customer Happiness Teams. Please know that the Customer Happiness team is responding to all messages in the order they are received.
Please don't hesitate to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
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