First frustrated that initial quoted low price turned out to be glasses without lenses. After required options added price doubled (even before additional optional add-ons). Then received incorrect pr... もっと見る
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レビュアーのコメントを見てみましょう
I’ve been trying to return a pair of readers for three weeks and haven’t gotten a single response! HORRIBLE!
Not impressed. Totally understand that Covid-19 impacts everything but it took 20 days to receive my order. I keep receiving computer generated emails asking me to recommend them to my friends. Funny... もっと見る
企業が回答しました
I should have checked here first. My glasses broke like another review, while wearing them. I was going to process a return but I figure after reading other reviews I will just cut my losses and chalk... もっと見る
企業情報
当該企業による記述
Shop a wide selection of women's and men's affordable reading glasses, bifocals, reading sunglasses, and computer glasses in a variety of powers (+1.00 up to +7.00). Shop over 500 styles under $20.
連絡先
1300 Windhorst Way, Ste A, 46143, Greenwood, 米国
- 1-800-210-3975
- readers.com
1.3
ひどい
213件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Got what I ordered.
I ordered and was told my glasses would arrive on the 28th. When I didn't get a shipping notification within a week or so I called, e-mailed and left several messages. About 4 days later, I got 2 calls from 2 different people. My order also arrived 2 days before they said it would. I got 3 pairs of bifocal reader sunglasses for $32.00. I haven't worn them yet but I have no idea where people think they will get those kind of glasses for that kind of money, so I'm happy.
2020年5月26日
自発的なレビュー
Readers.com™ からの回答
Hi, Lee! Thank you for taking the time to share your feedback. We're so sorry that it took us longer than normal to ship your order , but we're so glad to hear that our Customer Happiness Team was able to assist you with the status of your order. Thank you for trusting us with your business.
Please don't hesitate to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
I ordered some readers some time ago
I ordered some readers some time ago. This is my second order and I'm not happy about the delay. They didn't tell me about the delay until after I completed the order. I emailed and have had zero response. The last order had a pair with a different prescription than the one I ordered. I tried to contact them and got nothing. It wasn't worth my time to argue. This is the last order if it ever gets here.
2020年5月26日
自発的なレビュー
Readers.com™ からの回答
Hi Toni!
Thank you for your review. We're so sorry for the delay in our email responses. Providing excellent service is at the heart of our mission, and we’re working as hard as we can to continue providing timely responses, but we are experiencing high volumes of calls, emails, and live chats. This is resulting in significant hold times and longer than average response times for all inquiries. Please know, we are responding to all inquiries in the order they are received.
We do have an update on your order and we will email you to provide that for you. We'll also see what we can do to help with the incorrect glasses you previously received from us. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Updated review
Update to my review:
I was finally able to get in contact with customer service this morning and Tiona was pleasant and helpful. I understand that COVID-19 has caused severe delays in production and delivery. She was able to help me track my order and get an update on when I can expect it. Once I receive my glasses I will come back and update the stars.
***STARS UPDATED. THEY MADE IT RIGHT
All of these poor reviews! I wish I had seen them before I placed my order. I ordered two pairs of glasses on May 19th and have not received any correspondence regarding the status of my order. The website “tracking“ comes up blank. The phones appear to be out of service! With sooo many unhappy customers I can’t imagine how much longer this company will stay in business.
2020年5月26日
自発的なレビュー
Readers.com™ からの回答
Hi! Thank you for taking the time to share your experience. We're so glad to hear that Tiona was able to help you, and we do apologize for the inconvenience the shipping delay and customer service delays caused.
Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Deceitful!
They wait until after you place your order to tell you there will be an additional 6 day delay in delivery due to corona virus. Shameful!
2020年5月24日
自発的なレビュー
Readers.com™ からの回答
Hi, Sparky! Thank you for taking the time to share your feedback. We do have a banner at the top of our website showing that delay. However, we will continue to look for additional opportunities to share that information. We're so sorry for the inconvenience our shipping delays have caused.
Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything we can assist you with.
Bad Quality
I purchased two pairs of reading glasses from readers.com. The first time i tried one pair the arm came off the frame making them unusable. I contacted them and I received an email stating they would get back to me. That was almost two weeks ago. Since reaching out for the first pair, the arm of the second pair broke in half. The quality of these glasses is horrible and the customer service in non-existent. Looking to reach out to my credit card to contest the payment.
2020年5月22日
自発的なレビュー
Readers.com™ からの回答
Hi, Steve! Thank you for your review. We're sorry to hear that your glasses broke so quickly. Additionally, we're so sorry for the delay in our email replies. Providing excellent service is at the heart of our mission, and we’re working as hard as we can to continue providing timely responses, but we are experiencing high volumes of calls, emails, and live chats. This is resulting in significant hold times and longer than average response times for all inquiries. Please know, we are responding to all inquiries in the order they are received.
In regards to your glasses, while our glasses don't include a warranty, we do expect them to last a reasonable amount of time. We would be happy to work with you to make this right, Our Customer Happiness Team will be reaching out via email. Thank you again for your business!
Really 1 Star is too much
Really 1 Star is too much. Order 2 weeks ago . No response . Requested refund still crickets. Have a dispute filed with PayPal. Don’t waste your money or time.
2020年5月21日
自発的なレビュー
Readers.com™ からの回答
Hi Charles! Thank you for taking the time to share your feedback. We're so sorry for the response delay, and we can assure you this isn't the norm and we take our service very seriously. However, due to an increased number of phone calls, voicemails, and emails received daily, we are experiencing significant delays in our response times. Our Customer Happiness team is responding to all messages in the order they are received.
We are currently experiencing shipping delays of approximately 7-8 business days from our normal next-business-day shipping cadence due to COVID-19. With the health and safety of our team members and customers as our top priority, we've taken extra measures in our office and warehouse to ensure a clean and safe environment which is resulting in longer response and shipping times than usual.
It appears your order shipped out earlier today, but please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Terrible service; dishonest about delivery
I ordered reader sunglasses after eye surgery and needed them right away. I ordered them on Tuesday May 5 with an acknowledged delivery of May 7 and I paid for expedited freight. After the glasses did not arrive on time, I called Readers.com and no one answered. I emailed customer service 3 times with no response. The glasses eventually shipped a week after it was supposed to be received. They shipped 9 days after the order and I received them on May 16 (9 days late after I paid for expedited delivery), I have tried to recover the expedited cost but customer service will not answer phone nor return emails. The product was good but I no longer needed it at such a late date. If they provided an honest delivery date, I would not have purchased the glasses...but they were dishonest about delivery. The delivery and service is unacceptable by any standard and I would strongly recommend moving on to a different online store.
2020年5月20日
自発的なレビュー
Readers.com™ からの回答
Hi, Chuck! Thank you for taking the time to share your feedback. We're so sorry for the response delay, and we can assure you this isn't the norm and we take our service very seriously. However, due to an increased number of phone calls, voicemails, and emails received daily, we are experiencing significant delays in our response times. Our Customer Happiness team is responding to all messages in the order they are received.
While we are also experiencing shipping delays, we will work to continue to provide our best approximation of how long those delays are. With the health and safety of our team members and customers as our top priority, we've taken extra measures in our office and warehouse to ensure a clean and safe environment which is resulting in longer response and shipping times than usual.
Our Customer Happiness Team will be reaching out via email to see if we can further assist you with your order.
15 days since I placed an order
15 days since I placed an order. Emailed with no response, emailed again with no response. Then again and got a shipping notice with tracking number that same day, but still never a personal response. Still have not received and never got a response. Not great customer service.
2020年5月20日
自発的なレビュー
Readers.com™ からの回答
Hi, Chris! Thank you for taking the time to share your feedback. We're so sorry for the response delay, and we can assure you this isn't the norm and we take our service very seriously.
We are currently experiencing service response delays in addition to experiencing shipping delays of approximately 7-8 business days from our normal next-business-day shipping cadence due to COVID-19. With the health and safety of our team members and customers as our top priority, we've taken extra measures in our office and warehouse to ensure a clean and safe environment which is resulting in longer response and shipping times than usual.
Can't ship readers in timely manner but no problem taking the money immediately
I ordered a pair of readers that was never shipped despite taking money out of bank account 10 days ago. I called and waited on hold several minutes and never got real person even though website says phone wait average is 52 seconds. I then went through live chat and received an auto response. I replied to that auto e-mail and still nothing. I called back this afternoon and finally spoke to a real person and asked for a refund, Will not do business with them again.
2020年5月18日
自発的なレビュー
Readers.com™ からの回答
Hi, Beverly! Thank you for taking the time to share your feedback. We're so sorry for the response delay, and we can assure you this isn't the norm and we take our service very seriously.
We are currently experiencing service response delays in addition to experiencing shipping delays of approximately 7-8 business days from our normal next-business-day shipping cadence due to COVID-19. With the health and safety of our team members and customers as our top priority, we've taken extra measures in our office and warehouse to ensure a clean and safe environment which is resulting in longer response and shipping times than usual.
Customer service sucks!
I have a question regarding my order that has not shipped. I get an automated email. If customer service is sending them out why don’t they just answer the customers questions! Horrible customer service! I won’t do business with them again!
2020年5月18日
自発的なレビュー
Readers.com™ からの回答
Hi, Bren! Thank you for taking the time to share your feedback. We're so sorry for the response delay, and we can assure you this isn't the norm and we take our service very seriously.
We are currently experiencing service response delays in addition to experiencing shipping delays of approximately 7-8 business days from our normal next-business-day shipping cadence due to COVID-19. With the health and safety of our team members and customers as our top priority, we've taken extra measures in our office and warehouse to ensure a clean and safe environment which is resulting in longer response and shipping times than usual.
Please feel to call our Customer Happiness Team by calling 1-800-210-3975 for additional information on your order status.
Great glasses, wonderful customer service!
This is the second time that I have purchased from readers, I had liked my previous purchase and they held up well. This time I was sent the wrong glasses with the wrong strength. I had emailed customer service twice without a response (with COVID 19, these are unusual times) but did get through to them by phone yesterday. I was very impressed with the way they rectified the situation (mistakes happen, the key for me is how companies handle it). Customer service went above and beyond to address the situation. Thank you. I will be coming back to readers again in the future!
2020年5月9日
自発的なレビュー
Readers.com™ からの回答
Hi, Carole! Thank you for taking the time to share your feedback. We're so sorry for our mistake, but we're glad to hear you enjoyed working with our Customer Happiness Team. Thank you for giving us the opportunity to make it right for you.
I purchased bifocal readers only!
I purchased bifocals readers only and love them. Sunglasses are great too! The price is right so you can have different looks!
2020年5月8日
自発的なレビュー
Readers.com™ からの回答
Thank you for your feedback! We're so glad that you are enjoying your reading glasses/sunglasses. We appreciate you trusting us to provide reading glasses that fit your style and needs.
A terrible company
A terrible company. They said that customer service is our number one concern it's a lie. I ordered glasses the first time got them with that issue. Ordered a second pair of glasses and more. They're supposed to be here a while ago and they're still not here. Bad customer service no response no way to contact them through phone or email. By far the worst customer experience next to eBay and PayPal. What awful organizations
**** Readers did finally get ahold of me prior to the comments below from them and made everything better. I have completed changed around my review. They took the extra mile to make it correct. i started as a 1 and changed to a 5 by editing my review.
2020年5月7日
自発的なレビュー
Readers.com™ からの回答
Thank you for your feedback. We're so sorry for the difficulty you experienced while trying to reach us. The health and safety of our team members is our highest priority as we navigate the COVID-19 outbreak in the United States. With that in mind, we have limited the number of team members in the office at any given time as a precaution to keep our team and their families healthy by practicing social distancing.
Providing excellent service is at the heart of our mission, and while we’re working as hard as we can to continue ship orders quickly and provide timely responses, we have experienced lengthy delays due to these unforeseen circumstances. We have been responding to all inquiries in the order in which we receive them. Again, we apologize for the inconvenience this causes and greatly appreciate your understanding.
Please feel to call our Customer Happiness Team by calling 1-800-210-3975 for assistance setting up a return/exchange of your defective glasses.
Satisfied customer
For the price, you get a quality pair of glasses. I have purchased bifocals before. I'm a very satisfied customer. I would recommend this company to anyone needing reader classes
2020年5月5日
自発的なレビュー
Readers.com™ からの回答
Thank you for your feedback, David! We're so glad that you are enjoying your reading glasses. We greatly appreciate your business!
I purchased my first pair last week
I purchased my first pair last week. They were the Collegiate men’s Readers. I don’t know what material is used on these glasses but I seem to be highly allergic to the frames. They cause terrible ITCHING! It’s very uncomfortable.
I will beto be requesting a full return refund. Very disappointed.
2020年5月4日
自発的なレビュー
Readers.com™ からの回答
Hi, Sandra! Thank you for your feedback. We're so sorry to hear that the Collegiate caused a reaction. While none of our glasses are hypoallergenic, that certainly isn't what we want to hear. We will alert the appropriate teams to look into this. Also, it appears that you were able to work with our Customer Happiness Team to set up your return/exchange. If there is anything else we can assist you with, please don't hesitate to call our Customer Happiness Team by calling 1-800-210-3975.
Don’t use this company
When I purchased I was torn between two different strengths to purchase. I tired using the glasses and realized I should have chosen the other strength. I quickly emailed customer service about an exchange and received the email saying someone would be in touch the next business day. I’ve emailed 3 times and still no response after a week. I would never recommend this company. If I ever get in touch with customer service I’m asking for a refund instead of exchange.
2020年4月23日
自発的なレビュー
Readers.com™ からの回答
Thank you for your feedback. We're so sorry for the delay in our email response. The health and safety of our team members is our highest priority as we navigate the COVID-19 outbreak in the United States. With that in mind, we have limited the number of team members in the office at any given time as a precaution to keep our team and their families healthy by practicing social distancing.
Providing excellent service is at the heart of our mission, and while we’re working as hard as we can to continue providing timely responses, we have experienced lengthy delays in our responses due to these unforeseen circumstances. We have been responding to all inquiries in the order in which we receive them. Again, we apologize for the inconvenience this causes and greatly appreciate your understanding.
Please feel to call our Customer Happiness Team by calling 1-800-210-3975 for assistance setting up your return/exchange.
Refunded 56% of Purchase Price
Received glasses that were unusable due to distortion in lenses so quickly returned the item in perfect condition. Received a refund of 56% of the purchase price with no explanation for incomplete refund. Bad product + hassle of returning only to be shorted on refund = Stay away from this seller.
2020年4月22日
自発的なレビュー
Readers.com™ からの回答
Thank you for your feedback. We're sorry to hear about this as that doesn't align with our return policy. Please feel free to call our Customer Happiness Team, and they would be happy to look into this and make any corrections to ensure you are refunded the correct amount. You can reach our Customer Happiness Team by calling 1-800-210-3975.
I'm currently trying to place an order…
I'm currently trying to place an order but when I apply code its saying it expires at midnight 2/27/2020 its 9:28 pm please explain if you won't accept the code I'm applying please remove me from your email list. Thank you
2020年2月28日
自発的なレビュー
Readers.com™ からの回答
Hi! Thank you for your feedback. We're so sorry for the difficulty with the coupon that you experienced. Some of our coupons have exclusions, and it's possible that was preventing the coupon from being applied. Should you ever experience that again, please feel free to call our Customer Happiness Team and they would be happy to assist you with your coupon. You can reach our Customer Happiness Team at info@readers.com or by calling 1-800-210-3975.
I will give the customer service 5…
I will give the customer service 5 stars, as for the frames not so much
I have purchased several pairs and every pair broke pretty quick, they did replace them but now the replacement ones broke too, they did last a little longer than the first pairs, I'm a little disappointed because I really like that particular pair, I don't want to keep buying them if they're going to keep breaking.
2020年2月24日
自発的なレビュー
Readers.com™ からの回答
Hi, Wendy! We're so glad to hear that you have enjoyed working with our Customer Happiness Team. Quality is something that we put a lot of effort into and are always working to improve our products. We would love if you would our glasses one more chance. For product suggestions, you can reach our Customer Happiness Team at info@readers.com or by calling 1-800-210-3975. Thank you again for your business!
Readers is replacing mine....
My frames broke quickly and Readers is replacing them. Can't do better than that.
2020年2月19日
自発的なレビュー
Readers.com™ からの回答
Hi, Beverly! We're so sorry to hear that your glasses broke so quickly. We take quality very seriously and are always looking for opportunities to improve our products. We would be happy to work with you to make this right, please feel free to contact our Customer Happiness Team at your convenience. You can reach us at info@readers.com or by calling 1-800-210-3975. Thank you again for your business!
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