Two pots for house plants were ordered. They arrived quickly, well within the delivery time scale given. They were good quality, just as the online image illustrated. The (sustainable) packaging was... もっと見る
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Amazing plant supplier. Recently ordered 3 unique orchid plants and all came in great healthy condition🙏🥰will definitely continue to order from Rebel and 100% recommend for all plants and environmen... もっと見る
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I had such a positive experience with this shop. The team is very responsive, quick, great communication and excellent quality of the product. The shipping was very quick, efficient and everything was... もっと見る
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I love the artisan variability of the Jen vases, however can't give 5 star because having bought a couple I was very happy with I was sent a third with wonky opening and the Cork didn't fit. Staff wer... もっと見る
企業情報
当該企業による記述
Rebel Plants offers a unique selection of houseplants and a curated range of beautiful plant pots, vases, and terrariums to complement your green collection. Our selection includes rare orchids and other exotic varieties alongside stylish pots and containers that add a touch of elegance to any space. Whether you want to create a lush indoor garden or simply add a splash of greenery, we provide everything you need to grow and display your plants with style and care.
連絡先
Wimbledon, SW19 3TL, London, 英国
- info@rebelplants.co.uk
- rebelplants.co.uk
4.7
優良
274件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 50％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Poor Quality Cactus
I bought a cactus from Rebel Plants that arrived in a pot far too small for a plant of that size. The cactus hasn't been cared for properly as the tips of the stems are darker and shriveled looking compared to the rest of it and are also translucent. A part of the stem has also broke off and the soil was bone dry and powdery.
They refused to accept there was any issue with the plant and said "we belive the plant to be healthy when it was sent" despite the many pictures I sent them.
I requested a refund and was told there is nothing wrong with the plant but they would give me a 10% refund which isn't suitable as if I'm to try and save the plant I will need to buy a bigger pot and cactus soil which leaves me out of pocket. Not to mention the cactus is scarred in several places. A little scarring I could accept but not as much as there is on this plant.
They've said I can return the plant for a full refund but I'm responsible for the postage costs which I disagree with because why should I have to pay to return something sub par?
I'll be glad to have returned the cactus and get my money back so I can forget Rebel Plants exist.
It will be my first and last experience with Rebel Plants.
I've been reading the negative reviews for Rebel Plants and their responses to the negative reviews which sound very childish and petulant and almost "it's your fault, not mine" that alone means I'd never want to buy from them again. No doubt they'll reply to this review with some sort of defensive, stubborn response. Not a way to provide customer service at all.
2025年9月18日
自発的なレビュー
Rebel Plants からの回答
Hello,
We’re very sorry to hear that your experience with your order was disappointing. We take great care with all our plants, and they are shipped in the pot size described on our website. Cacti are shipped with dry soil to protect them during transit, as they are desert plants.
As living plants, they can naturally show some minor variations or scarring, which makes each one unique. We also offered a partial refund, as well as the option of a full refund upon return, in line with our policy, to try to make things right.
We truly appreciate your feedback and are sorry that we didn’t meet your expectations on this occasion. Many of our customers are pleased with their plants and our service, and we will continue to strive to ensure that each order arrives safely and in excellent condition.
Best regards,
Izzy
Exactly what I wanted
I ordered a plant pot from Rebel Plants via etsy. I'd been looking for a plant pot with a saucer for ages. Tried loads of garden centres and couldn't find what I wanted. Should have gone to the internet sooner! My basil plant is thriving. Fast delivery and good communications from them too.
2025年9月18日
自発的なレビュー
Rebel Plants からの回答
Thank you so much for your kind words! 🌿💚 We’re so happy your basil is thriving and that you finally found the perfect pot with a saucer. It means a lot to us that our delivery and communication made things easy for you. We look forward to helping with your next plant project!
Beautiful, healthy houseplants!
Thank you Rebel Plants for my beautiful houseplants. All arrived safely and securely packaged and in super condition. Good communication throughout and a very user friendly website. Many thanks.
2025年8月27日
Rebel Plants からの回答
Thank you so much for your kind words! 🌿 We’re really happy to hear your plant arrived safely and that you’re pleased with it. We’d love to welcome you back anytime!
Prompt delivery and beautiful plant
2025年8月13日
Rebel Plants からの回答
Thank you so much for leaving us a 5-star review! At Rebel Plants, we’re passionate about bringing the joy of plants into every home, and hearing your feedback reminds us why we do what we do.
Every review from our customers not only helps us improve but also inspires our little plant-loving community. Knowing that our plants and service made you happy makes all the effort worthwhile.
We hope your new plant thrives and continues to bring happiness to your space. Please remember, if you ever need advice or have any questions about plant care, our team is always here to help.
Your support means the world to us — thank you for being such a valued member of the Rebel Plants family.
Warm regards,
Izzy
Beautiful plant
I bought a Sansevieria Metallica and it is a beautiful, healthy plant. This is the first time I have used Rebel Plants and I will certainly be buying from them again.
2025年8月26日
自発的なレビュー
Rebel Plants からの回答
Hi,
We just wanted to take a moment to say a huge thank you for your wonderful 5-star review! Your kind words truly made our day and motivated us to continue providing the best plants and service possible.
It’s always our goal to delight our customers, and hearing that you had a positive experience really means a lot to our team. We are thrilled that you’re happy with your purchase and we hope your plants bring a touch of beauty and joy to your home.
Your support and feedback are invaluable, and we’re so grateful that you took the time to share your experience. We look forward to welcoming you back to Rebel Plants soon and helping you grow your plant collection even further!
With appreciation,
Rebel Plants Team
Really fast reliable delivery and the…
Really fast reliable delivery and the bamboo were absolutely fantastic
2025年8月20日
自発的なレビュー
Rebel Plants からの回答
We are truly grateful for your recent 5-star review! It’s always rewarding to hear that our products and service meet your expectations. Your feedback not only brightens our day but also helps us continue improving and providing high-quality plants for our customers.
We take pride in our work and your positive review is a wonderful reminder that our efforts are appreciated. We hope you enjoy your plants for many years to come, and we’d be delighted to assist you with any future plant choices or care tips.
Thank you again for your kind words and support. We look forward to serving you again soon and helping your plant collection flourish!
Rebel Plants からの回答
Thank you so much for your kind words!
We're delighted to hear you love the pot and that everything arrived as expected.
Your recommendation means a lot to us!
Rebel Plants
Absolutely beautiful
Absolutely beautiful, quick delivery and well packaged.
Very happy with my purchase and cannot wait for the flowers.
2025年8月26日
自発的なレビュー
Rebel Plants からの回答
Thank you so much for your kind words! 🌿 We’re delighted to hear that your plant arrived safely and that you’re happy with it. Wishing you lots of joy watching the flowers bloom! 💚
Fantastic quality and value for money
Just received my order of Opuntia Rubescens Consolea, Road Kill Cactus, Plant was really well wrapped for delivery. Plant is excellent quality and fan value for money. Highly recommend this company. Will buy from them again.
2025年8月22日
自発的なレビュー
Rebel Plants からの回答
Thank you very much for your kind review. We’re delighted to hear your Opuntia Rubescens Consolea arrived safely and that you’re pleased with its quality and value. We hope it thrives in your care, and we’ll be happy to help again soon.
Cheesy plant
The plant arrived quickly and in perfect condition, would use this company again
2025年8月16日
自発的なレビュー
Rebel Plants からの回答
Thank you so much for your kind words! 🌿 We’re really happy to hear your plant arrived safely and that you’re pleased with it. We’d love to welcome you back anytime!
Really lovely plant pot and great…
Really lovely plant pot and great customer service.
2025年7月18日
自発的なレビュー
Rebel Plants からの回答
Thank you so much for your kind words! We're thrilled to hear you loved the pots and had a great experience with our customer service. Your support means the world to us.
Lovely pot
Lovely pot, the orange glaze is amazing, and solid packaging.
I had an issue with Royal Mail and after explaining, the seller was on the case and fixed the problem straight away, ie good customer service!
2025年8月13日
自発的なレビュー
Rebel Plants からの回答
"Thank you so much for your kind words! 😊 We’re glad you love the orange Charlotte plant pot you received. Your satisfaction means a lot to us. Enjoy your new pot! 🌿"
Present for my son in law
Present for my son in law, he was delighted with the quality and size of the plant. Delivered very quickly with regular updates on the delivery.
Highly recommend.
2025年8月11日
自発的なレビュー
Rebel Plants からの回答
Thank you so much for choosing Rebel Plants! We’re thrilled to hear that you love the plant. We take great joy in curating our plants and pots so they make the perfect gift—whether for yourself or someone special.
Your order was an absolute pleasure to prepare, and we can’t wait to serve you again soon.
Warm regards,
The Rebel Plants Team
Philodendron gloriousum 12cm pot…
Philodendron gloriousum 12cm pot arrived on time, very good packaging, kept the plant safe & secure. Very happy with this plant. Would recommend & buy from Rebel plants again ☆☆☆☆☆
2025年8月12日
自発的なレビュー
Rebel Plants からの回答
Thank you so much for your order with Rebel Plants! We truly appreciate your support and look forward to you enjoying your new plants.
Wishing you happy growing,
Izzy
Rebel Plants
Syngonium Albo and Grey Ghost
I brought 2 syngonium cuttings, they arrived healthy, pest free and in tact. Packing was excellent and delivery was fast. Brilliant seller!
2025年8月12日
自発的なレビュー
Rebel Plants からの回答
Thank you so much for your order with Rebel Plants! We truly appreciate your support and look forward to you enjoying your new plants.
Wishing you happy growing,
Izzy
Rebel Plants
Avoid, avoid, avoid
Ordered a plant for delivery to a family member. Inserted the address and item was delivered to me instead. Charging me £12 for the experience and refusing to issue a full refund. The worst customer service ever. Never using again and unwilling to accept that the error was their website. Leaving me out of pocket for accepting an order that could never been delivered. Now I have no plant and I’m £12 lighter.
If they want to make it right they have my details for the refund.
2025年8月11日
自発的なレビュー
Rebel Plants からの回答
Hello,
We sincerely apologise for the disappointment caused, especially since the plant was intended as a special gift for your family.
Upon reviewing your order, we noticed that the shipping address provided at checkout was your own. Unfortunately, we did not receive a Northern Ireland address, and due to the UK-Northern Ireland Windsor Agreement, we are unable to send live plants there.
Your order was dispatched, and when it was rejected at delivery, we incurred charges for both the outbound and return trips, as well as additional costs for the specialist packaging needed to protect the live plants during transit. According to our policy, we refunded the full order value, minus only the actual courier cost (£11.98). We do not charge for the plant itself, the packaging, or our team's time.
We understand this is not the outcome you were hoping for. As a gesture of goodwill, we also offered you 15% off your next order. Our intention is always to be fair and transparent, and we hope this illustrates our commitment to valuing our customers, even when things do not go as planned.
Best regards,
The Rebel Plants Team 🌿
Happy overall, colours a bit off
I'm overall happy with the planter I got and with the delivery, the only issue is that the colours are a bit of, the plater pictured was green with orange border and the one I got has a very small amount of orange (not really visible across the room) and much more brown. Is still a very nice planter but I'm a bit disappointed.
2025年7月27日
Rebel Plants からの回答
Hi,
We're really glad to hear you're happy with the indoor plant pot and the delivery!
As each of our planters is handmade, natural variations in colour, pattern, and size can occur. While we do our best to represent them as accurately as possible in our photos and descriptions, some differences can occur due to individual finishes.
Thank you again for your order and for taking the time to share your feedback — it genuinely helps us improve.
Bought Monstera from Rebel
Bought Monstera from Rebel with a good price, all happy with the purchase and delivery, thank you!
2025年7月3日
自発的なレビュー
Rebel Plants からの回答
Thank you so much for your wonderful 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Your feedback motivates us to keep delivering the best service possible.
We look forward to serving you again soon!
Fresh Flowers with Quick Delivery
I had plants from them; they are always fresh and the delivery is quick. Recommend them to everyone.
2025年7月1日
自発的なレビュー
Rebel Plants からの回答
Thank you so much for your lovely feedback! 🌿 We’re so glad to hear that you’re happy with the freshness of our plants and the speedy delivery. Your recommendation means the world to us.
We look forward to sending more green joy your way soon!
Warm wishes,
Rebel Plants
Beautiful Plants
I am over the moon with the beautiful plants and pots I ordered - they were even better 'in person' than the pictures on the website ! They were packaged so well and look so healthy and alive - will definitely be ordering again. And as an added bonus, their customer service and delivery is excellent as well !
2025年7月7日
自発的なレビュー
Rebel Plants からの回答
Thank you so much for your kind review!
We’re delighted to hear that your plant arrived in great condition and that the packaging did its job. We take extra care to make sure every order is safe and healthy on arrival.
Enjoy your new plants and indoor pots.
We hope to see you again soon! 🌿
– Rebel Plants
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