So sad to write a negative review but you cannot advertise a 2-3 day delivery that is coming from china!. Ordered on 3rd September and 19th returned to sender in china. Contact has been tough. Phone... もっと見る
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Easy to order and prompt delivery. Well packaged parcel. A bit disappointed in the quality if the key rings. I think they might break easily.
First time using Redcandy (found on Instagram) checked reviews here first to Makesure legit before ordering. Ordered a sale item (Flamingo storage box) on Monday, two days later it’s here! Really... もっと見る
Paid £20 for the fastest delivery on an order placed early morning. Finally get the dispatch email after 10pm the next day. The DPD email says it’s been sent on 2 day service. Don’t bother paying f... もっと見る
企業が回答しました
企業情報
当該企業による記述
Red Candy is a high-energy, life betterment brand with a wicked sense of humour and a generous splash of quirk. We’re all about bold design, vibrant colours, and unapologetically fun products that inject joy, spark creativity, and make life just that little bit better. We’re not just a brand—we’re a slightly bonkers club where our customers don’t just shop, they belong. If you get us, we definitely get you. Our products are designed to uplift, surprise, and add a daily dose of delight—because life is brighter, happier, and way more exciting when you embrace the unexpected.
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3.1
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125件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 20％に回答しています
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Great experience n great company…
Great experience n great company deleivered fast thankyou 👍
2025年1月13日
Redcandy からの回答
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us and that your order arrived quickly.
We strive to provide excellent customer service and a smooth delivery process, and we're delighted that we met your expectations.
We hope to have the opportunity to serve you again soon.
Website easy to navigate and place…
Website easy to navigate and place order.
Prompt despatch and delivery of item.
Good choice of alternative delivery options..
2024年12月17日
Redcandy からの回答
Thank you for your kind words! We're glad you found our website easy to navigate and that you were pleased with the prompt delivery of your order.
We strive to provide a seamless online shopping experience and offer various delivery options to suit your needs.
Thank you for choosing Red Candy! We hope to see you soon!
Red Candy ruined Christmas
It's 2 days before Christmas and Red Candy has not even dispatched my order, with ALL MY CHRISTMAS GIFTS, for everyone who will be showing up on Christmas Day. Now it's too late, the gifts won't arrive in time. ZERO response to emails sent 6 days ago. Great products but appalling customer service. Never again.
2024年12月21日
自発的なレビュー
Redcandy からの回答
We are deeply sorry to hear about your experience and sincerely apologize for the disappointment caused by the delay in dispatching your order, especially during such an important time. We completely understand how frustrating it must have been to not receive your Christmas gifts on time and to feel let down by our lack of communication.
This is not the level of service we aim to provide, and we take full responsibility for falling short. Your feedback highlights areas where we need to improve, and we are actively working to ensure our communication and fulfillment processes are better prepared to handle busy periods like the holiday season.
If there’s anything we can do to make this right, please reach out to us directly at hello@redcandy.co.uk. We’d be grateful for the opportunity to address your concerns and restore your trust in us.
Thank you for your honesty—it helps us to grow and improve. We sincerely hope you’ll consider giving us another chance in the future.
We would love to make it up to you with a new year delivery of gifts!
Poor customer services
But the product itself is superb, red candy access to customer service is non-existent and that is why they scored one star the product itself would score 5. They responded to my telephone call or emails they would’ve scored five.
2024年12月23日
Redcandy からの回答
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with our customer service, and we sincerely apologize for not meeting your expectations in this area.
While we’re thrilled that you’re pleased with the product itself, it’s clear we fell short in providing the level of service you deserve. We understand how frustrating it must have been not to receive a timely response to your calls and emails.
Your feedback is incredibly important to us, and we’re actively reviewing our customer service processes to ensure this doesn’t happen again in the future. If there’s anything we can do to make this right, or if you have any unresolved concerns, please don’t hesitate to reach out to us directly at hello@redcandy.co.uk, and we’ll do our best to assist you promptly.
Thank you again for your honesty—it helps us improve and provide a better experience for all our customers.
Terrible customer service - AVOID
Terrible service. Ordered on 13/12 to arrive in time for Christmas and found out on 23/12 that the item is actually out of stock and is never going to be dispatched.
If I had not followed up to check, I am sure they would have never even noticed.
Given a refund and told ‘thanks for your understanding” and that was it.
0/10 would not use again.
2024年12月13日
自発的なレビュー
Redcandy からの回答
We’re truly sorry for the disappointing experience you had with your order and our service. This is not the standard we strive for, and we deeply regret the frustration and inconvenience caused, especially during the holiday season.
We understand how upsetting it must have been to learn that your item was out of stock so close to Christmas, and we take full responsibility for not notifying you sooner. Our failure to proactively address this was unacceptable, and we’re actively reviewing our processes to prevent this from happening in the future.
While we’ve processed your refund, we know this doesn’t make up for the situation, and we’re sorry if our communication fell short of expressing the level of care you deserve. If there’s anything else we can do to address your concerns, please reach out to us directly at hello@redcandy.co.uk.
Thank you for sharing your feedback—it helps us identify areas where we need to improve. We sincerely hope to regain your trust in the future.
Placed an order then heard nothing for…
Placed an order then heard nothing for a week. I emailed asking what was happening to be told they would look into it. Nothing for 5 more days. Ive since tried calling twice, left a voicemail and 2 further emails with no response. Giving them another day before I involve mastercard.
2024年12月16日
Redcandy からの回答
I’m truly sorry to hear about your experience and the lack of communication on our part. This is not how we want to treat our customers, and I completely understand how frustrating it must have been to be left in the dark after placing your order.
We’ve clearly fallen short here, and for that, I sincerely apologize. Your time and trust are incredibly important to us, and it’s unacceptable that you’ve had to follow up so many times without receiving a proper response.
I’d like to personally ensure that your issue is resolved as quickly as possible. Please email us directly at hello@redcandy.co.uk with your order details, and I’ll make it my priority to get this sorted for you right away.
We’re taking your feedback seriously and are reviewing our processes to make sure no one else has to deal with this kind of experience.
Thank you for your patience, and I hope we can make things right.
I bought a wooden clock on 13 Oct
I bought a wooden clock on 13 Oct. It arrived quickly but was plastic. I requested return details....and from then on the process has been shocking. No response to emails, no answering calls. I eventually received return instructions, but 2 months later I still have not received a refund.
Do not use these guys as their after sales processes are non-existent. You'll find all these products elsewhere online, with vendors who are reliable.
2024年10月13日
自発的なレビュー
Redcandy からの回答
Thank you for sharing your experience, and I’m truly sorry to hear about the challenges you’ve faced. This is not the level of service we aim to provide, and I deeply regret the frustration and inconvenience caused.
We completely understand how disappointing it must have been to receive a product that didn’t meet your expectations and then face delays in resolving the issue. While I’m glad you eventually received return instructions, the delay in processing your refund is unacceptable, and we sincerely apologize for this oversight.
Please rest assured that we’re actively reviewing and improving our after-sales processes to ensure smoother and quicker resolutions in the future. If your refund is still outstanding, please contact us directly at hello@redcandy.co.uk with your order details, and I’ll personally ensure it’s prioritized.
We take your feedback seriously and are committed to doing better. Thank you for bringing this to our attention, and I hope we have the chance to rebuild your trust in the future.
Following my previous review
Following my previous review, I finally got a reply on 14/11/2024 my order cancelled and advised that my refund would be in my account within 5 working days. Today marked 7 working days still no refund and still no explanation, oh and they do not answer emails or telephone messages.
2024年11月26日
自発的なレビュー
Redcandy からの回答
Hi Gordon,
Thank you for your feedback, and I sincerely apologize for the delays and frustration you experienced. We completely understand how disappointing it must have been to wait for your refund and not receive timely communication from us.
I believe this issue has now been resolved, and your refund should have been processed. If there’s anything further you need or if you have any lingering concerns, please don’t hesitate to reach out to us directly at hello@redcandy.co.uk.
We truly appreciate your patience and understanding while we worked to sort this out, and your feedback has been invaluable in helping us improve our processes.
Used to love this store but placed an…
Used to love this store but placed an order early Sept and it's still not arrived. Keep being told that it'll be in next week... Looked them up on companies house and the previous owner ceased trading back in 2023 which makes sense as to why it's gone downhill so badly. Such a shame.
2024年11月20日
自発的なレビュー
Redcandy からの回答
Hi Christine,
Thank you for your feedback, and I’m truly sorry for the delays and disappointment you’ve experienced. We understand how frustrating this situation must be and deeply regret not meeting your expectations.
Your comments are invaluable as we work hard to improve and regain the trust of loyal customers like you. If there’s anything we can do to assist further, please don’t hesitate to reach out at hello@redcandy.co.uk.
Terrible company
Terrible company. I placed an order on 9th September for an item that said 1-2 day delivery. I am still waiting for my item (7th November) despite me e-mailing them regularly and being fobbed off. I have asked for a refund but now the company are not responding to me. DO NOT BUY FROM THIS COMPANY
2024年9月9日
自発的なレビュー
Redcandy からの回答
We are truly sorry for the unacceptable delay in receiving your order and the frustration this has caused. We understand how important this item was to you, and we deeply regret falling short of your expectations. To resolve this as quickly as possible, please contact us at hello@redcandy.co.uk so we can investigate and find a suitable resolution.
Been waiting 6 months, given in.
Ordered an item last April, I have had to chase repeatedly over the last six months to get any updates as to where the item is and all I get is vague 'not in stock' responses.
Awful experience.
2024年11月2日
自発的なレビュー
Redcandy からの回答
We understand your frustration with the significant delay in receiving your order and sincerely apologize for this unacceptable experience. We value your business and are committed to making things right. Please contact us immediately at hello@redcandy.co.uk so we can investigate and resolve this issue to your satisfaction.
Still waiting on my order nearly 2…
Still waiting on my order nearly 2 months later, and not one email to apologise or acknowledge this. Won't be ordering ever again.
2024年10月1日
自発的なレビュー
Redcandy からの回答
We sincerely apologize for the significant delay you've experienced with your order. We understand your frustration and disappointment with the lack of communication and the extended wait time.
We value your business and deeply regret this negative experience. We are committed to resolving this issue promptly and ensuring a positive experience in the future.
Awful - no indication of when item would be delivered
I ordered a tea towel on the 9th September for my friend's birthday on the 26th. The order stated it would be processed the following day. Life happened and I realised that I hadn't had a notification so got in touch with them on the 15th. They said they had a delay and were expecting it later on in the week. Fine, that was ok, I had plenty of time. Again, not forthcoming later in the week so I got in touch with them again. Not once were they proactive enough to email me about the delay, it was me that contacted them. Four emails later and there was still no sign or date of receipt.
The customer service rep was nice enough but offered me no solutions or assurances that it would be delivered. By this point, my friend's birthday had passed. I requested they cancelled my order and refund me and this was at least done as requested and in a timely manner. Awful awful company, I won't use them again.
2024年9月9日
自発的なレビュー
Do not order from these people!
This is an awful company - I would not go near them! Ordered a Karlsson Flip Clock on 23rd August 2024 as was intended for a birthday present for end of September. Item was listed in stock on website. After a month of endless chasers we finally got our money back which was a complete palaver - they do not answer phones and the email response times are slow, albeit they did reply ultimately.
As an aside this company brands itself as a quirky ‘hey ask us anything, we are that fun company you can trust’ yet absolutely do not live upto this - they take orders for items they simply do not have and have an ongoing banner at top of their website about warehouse relocation - this isn’t the customers issue!
Honestly way better suppliers out there - like just a total aggro company to deal with - if you do go ahead use a credit card to protect yourself!
2024年9月23日
自発的なレビュー
I did not receive my item
I did not receive my item. There is no communication, they don't answer the phone/emails or respond on social media.
Avoid this company!!
2024年8月27日
自発的なレビュー
They do not ship your order.
I ordered 2 clocks about 3 weeks ago. I emailed customer service about it but I was told that it would take 10 days to dispatch from the time of ordering. It has been more than 3 weeks. I contacted again but no response. I would not use this company again.
2024年8月28日
自発的なレビュー
Buy elsewhere, unreliable company.
Ordered 3 side plates on 04/08/2024, website says in stock and 7-10 day delivery. I had to change my delivery address and they did, promptly so thank you for that. They got back to me quickly.
However, 10 days later and it still hadn’t been dispatched so I emailed. Great response, same day reply, reassured order will be on the way ‘any day now’.
Another week passed and no dispatch, this item is for a birthday celebration which was a month away, I planned in good time. I emailed again, this time zero response (emailed 21/08/2024), now 28th so another week. Luckily, I paid on credit card so raised a dispute. Unfortunate because I saw a lot of things I would buy from them.
2024年8月4日
自発的なレビュー
Happy to take your money but not to provide you with service!
Placed an order 14 days ago with shipping estimated between 1-3 days. Money taken and order confirmed, but since then - nothing. I've tried emailing and calling, but I've had no response. There was a brief message on their website telling you they'd moved warehouses and there'd be a 'slight delay' in dispatching orders, however, two weeks is ridiculous. This item is a gift and I'm quite cross that I've had to tell my friend that she'll have to wait for her gift, despite me ordering it with over two weeks to spare! I'd avoid this company sadly, which is a shame as they have some excellent items.
2024年7月31日
自発的なレビュー
I am still waiting for my order
I am still waiting for my order. I have emailed, phoned, left messages and received NO REPLY. Absolutely shocking service. They never answer the phone but they're happy to take your money. All I want is what I've ordered but I'm still waiting. Red Candy if you're reading this, sort out your customer service!
2024年8月8日
自発的なレビュー
Item arrived damaged
Item arrived damaged - sent an email and photo to Red Candy. Item replaced immediately. Excellent customer service. Thank you.
2024年3月19日
自発的なレビュー
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