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Red Points レビュヌ 56

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TrustScore 5段階評䟡の1.5

1.4

゜フトりェア補造販売業者
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5぀星のうち1の評䟡

As part of the agreement, we were required to prepay approximately €34,000 upfront for a 12-month service. However, from the beginning, the core functionality (image detection and enforcement) d... もっず芋る

5぀星のうち1の評䟡

Wrongly reported listing on Vinted. Who are the clowns running this circus? Absolute joke of a company, avoid like the plague Update to say I proved the authenticity of my item and after consulta... もっず芋る

5぀星のうち1の評䟡

RedPoints uses automated bots to scan for copyright infringement. But the truth is, their system is lazy and poorly built. It often sends DMCA takedown notices for URLs that have nothing to do w... もっず芋る

5぀星のうち1の評䟡

Terrible company, making fake patent claims when my item has a uk patent number. If the desgins were the same the intellectual office wouldn't grant me patent would they?? This company will make basel... もっず芋る

䌁業情報

  1. ゜フトりェア補造販売業者

圓該䌁業による蚘述

Red Points is a fully managed, AI-led brand protection platform that helps companies detect and remove counterfeits, impersonation, piracy, and other online infringements. The platform protects brands across digital channels, including marketplaces, websites, social media, paid ads, mobile apps, and domains, and supports complex enforcement needs such as domestic China protection and large-scale revenue recovery programs. Combining automated detection, expert oversight, and proven enforcement workflows, Red Points identifies and removes infringing content at scale. Its AI models process more than 2.7 billion data points each month, enabling image recognition, keyword detection, seller network analysis, and infringement prioritization. Born in Barcelona and based in New York, Red Points helps enterprise brands scale digital protection through technology, mature operations, and specialized expertise.

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1.4

ひどい

TrustScore 5段階評䟡の1.5

56件のレビュヌ

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この䌁業のTrustpilot 利甚方法

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5぀星のうち1の評䟡

BAN this company

This company removed listing on behalf of "Pampered Chef" however they have no actual knowledge of the company.

They had multiple listing of mine removed, even though all products are authentic and I purchased them directly through the company. They even tried to remove listing that were no longer active or had active inventory.

I have written to them, filled out the removal/retraction requests and it has gotten me nowhere. I plan on reporting this company for their fraudulent practices in as many legitimate sites as I can, as they are NOT a legitimate company working on behalf of their "companies"

Im sure I will get a great canned response to this with the form to fill out, that I already have over and over again with no answer.

2023幎6月9日
自発的なレビュヌ
5぀星のうち3の評䟡

Redpoints - We were initially frustrated that the software took genuine products down but this was resolved eventually - nearly 3 months

Redpoints - Took our products down in May 23, they were genuine items and this lead to some frustration. We complained to the company who did reverse their decision - although it took till July 23, we only wish that the software lead identification lead to a considered view rather than mass takedown

2023幎5月23日
自発的なレビュヌ
Red Points ロゎ

Red Points からの回答

Hi James,

Thank you for sharing your concerns with us, we hope it isnÂŽt too late to help resolve this issue.

At Red Points, we do not participate in the review of what may or may not be an infringement of our client's IP, which means that we only submit takedown requests when our client instructs us to do so.

If you believe that a takedown request was made in error, if you haven't already, please submit a counternotification to the marketplace's contact email. You can also use our request form at https://redpoints.secure.force.com/contactform to report any listings you believe were wrongly taken down.

5぀星のうち1の評䟡

False Claims!

Agree with others.. Redpoint reports registered sellers to market places for copyright, even though the resellers purchase the branded goods from the official distributors. In my case, they decided to get me for using the WORD 'bullet journal' which is a general term used by various companies for the type of product. Images and such used were my own. Terrible company!

2023幎5月19日
自発的なレビュヌ
Red Points ロゎ

Red Points からの回答

Hi Ashley,

Thank you for sharing your concerns with us, we hope it isnÂŽt too late to help resolve this issue.

At Red Points we follow our client's instructions when it comes to enacting takedown requests, but we do not participate in the review of what may or may not be an infringement of our clients' IP.

If you believe that a takedown request was made in error, if you haven't already, please submit a counternotification to the marketplace's contact email. You can also use our request form at https://redpoints.secure.force.com/contactform to report any listings you believe were wrongly taken down.

5぀星のうち1の評䟡

They are hurting their customers'


They are hurting their customers' business by taking down official websites and social media channels of their authorized resellers. Probably using just dumb robots to send their denunciations. Not responding to appeals.

2023幎5月12日
自発的なレビュヌ
Red Points ロゎ

Red Points からの回答

Hi Vladamír,

We are taking your negative experience seriously and hope that its not too late for us to resolve the incident. We want to clarify that all takedown requests are made on behalf of our clients, based on their instruction. We at Red Points do not participate in assessing what is an infringement of our client's IP rights.

If you believe there was an error, please, send a counternotification to the contact email provided by the marketplace and we will escalate it immediately to our clients in order for them to review the complaint further. You can also submit a formal request using the following form https://redpoints.secure.force.com/contactform, to flag a listing you believe was wrongly taken down. Hope this helps.

5぀星のうち1の評䟡

Crooks and thieves

Crooks and thieves, stay away

2023幎4月1日
自発的なレビュヌ
Red Points ロゎ

Red Points からの回答

Hi Bea, we understand your frustration and are taking your negative experience very seriously. We want to clarify that all takedown requests are made on behalf of our clients, based on their prior instructions. We at Red Points do not participate in assessing what is an infringement of our client's IP rights.

If you believe this was an error, please, send a counternotification to the contact email provided by the marketplace and we will escalate it immediately to our clients in order for them to review the complaint further. You can also submit a formal request using the following form: https://redpoints.secure.force.com/contactform, when you can flag any listing you believe was wrongly taken down. Hope this helps!

5぀星のうち1の評䟡

Redpoint...A company that needs suing damages

Redpoint reports registered sellers to market places for copyright, even though the resellers purchase the branded goods from the official distributors.

I'm now in the process of warning all UK distributors for the brands in question about these tactics as they could be left with tens of thousands of pounds worth of stock on their shelves.

2022幎9月28日
自発的なレビュヌ
Red Points ロゎ

Red Points からの回答

Hi Andrew, we understand your concern and take your negative experience seriously. We want to clarify that all takedown requests are made on behalf of our clients, based on their prior instructions. We at Red Points do not participate in assessing what is an infringement of our client's IP rights.

If you believe there was an error, please, send a counternotification to the contact email provided by the marketplace and we will escalate it immediately to our clients in order for them to review the complaint further. You can also submit a formal request using the following form https://redpoints.secure.force.com/contactform, to flag a listing you believe was wrongly taken down. Hope this helps.

5぀星のうち1の評䟡

Unprofessional at best

Manufacturers that want to keep their products off online marketplaces as much as possible hire this company to target small businesses which have legally purchased their inventory at wholesale. They make false counterfeit accusations through programs like VERO. The only recourse after politely asking them to be ethical human beings is to file a lawsuit in a state that may very well be halfway across the country. They know that most small businesses do not have the funds or legal team that would enable them to do so. What their clients don't seem to realize is that by doing this instead of intercepting their products they do not want sold on certain outlets before going to wholesalers is that companies will stop purchasing. Then the national retailers they want so desperately to stock their products will stop buying knowing that they can't unload the junk when it doesn't fly off the shelves. Ultimately they hurt themselves; the problem is the legitimate sellers they harm in the process.

2022幎9月13日
自発的なレビュヌ
5぀星のうち1の評䟡

The tech must be pretty rubbish

I had not heard of Red Points till yesterday when we were targeted by them. As the publisher of an international magazine with five editions, it was a surprise to receive notice that a copyright infringement accusation was levelled against us by a larger competitor—via its contractor, Red Points.

The accusation was utterly baseless, and we can prove it. We can prove the sources of our story. Can they prove their position? I doubt it.

And here’s the thing: Red Points’ client publishes in Spanish. We’re in English. I can’t find anything on the client site even remotely resembling our article.

The technology must be pretty poor if we were flagged. I certainly wouldn’t be encouraged to use it. Judging by the other reviews here, it seems it’s not the most ethical firm. It doesn’t appear supportive of a free press—unless the media organization is paying them.

2022幎8月18日
自発的なレビュヌ
Red Points ロゎ

Red Points からの回答

Hi Jack, we're sorry to hear that you had a negative experience with our takedown process. At Red Points, we take all claims of IP infringement seriously and follow our client's instructions when making takedown requests. If you feel that a takedown request was made in error, please submit a counternotification to the marketplace's contact email.

Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.

5぀星のうち1の評䟡

Attention businesses that use Red


Attention businesses that use Red Points to "protect your intellectual rights on 3rd party platforms", keep in mind, they use a very wide and destructive net. If instead of asking your long term legitimate wholesale buyers to pull your items from 3rd party sellers, you send this bulldog in to do it, you'll lose said customers permanently. One vendor asked nicely, the other used Red Points. All listings were pulled, but I only buy from one vendor now. Can you guess which one? P.s... I know your items aren't selling at retail because my listings didn't sell, either. Go back to the drawing board. Wrong strategy.

2021幎9月1日
自発的なレビュヌ
Red Points ロゎ

Red Points からの回答

Hi, thank you for sharing your feedback with us. We apologize for any inconvenience caused by the takedown request. At Red Points, we take all claims of IP infringement seriously and act upon them based on our client's instructions.

If you feel that a takedown request was made in error, please feel free to submit a counter-notification to the marketplace's contact email. Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.

5぀星のうち1の評䟡

Absolutely horrible

Absolutely horrible. Bullies , scammers. Avoid at all cost. Mass report without any proof.

2021幎7月27日
自発的なレビュヌ
Red Points ロゎ

Red Points からの回答

Hi A Ovidi, we are very sorry to hear your negative experience interacting with Red Points.

Regarding your takedown request, it's important to note that Red Points acts on behalf of our clients and we make takedown requests based on their specific prior instructions. We do not participate in the assessment of what is considered an infringement of our clients' intellectual property rights.

If you believe that a takedown request was made in error, please submit a counternotification to the marketplace's contact email. Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.

Hope this helps.

5぀星のうち1の評䟡

CanÂŽt reach anyone from RedPoints

I spent hours, to reach out to RedPoints to talk to a representative - no answer. Fine, my lawyer will take of that.🀬

Also got suspended from eBay for no reasons!

2021幎7月21日
自発的なレビュヌ
Red Points ロゎ

Red Points からの回答

Hi Tim, thank you for sharing your concerns with us. We apologize for any inconvenience caused by the wait time to speak to a representative.

Regarding your takedown request, it's important to note that Red Points acts on behalf of our clients and we make takedown requests based on their prior instructions. If you believe that a takedown request was made in error, please submit a counternotification to the marketplace's contact email. Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.

5぀星のうち1の評䟡

Redpoints got it wrong and cost me thousands!

I had my ebay business suspended because Redpoints incorrectly reported items to Vero. Redpoints did apologise and the listing were reinstated, but the suspension cost me thousands of pounds in revenue. It's great that your protect the big brands, but when you get it wrong you must compensate small businesses.

2021幎7月14日
自発的なレビュヌ
Red Points ロゎ

Red Points からの回答

Hi Steve, we are very sorry to hear your negative experience interacting with Red Points. We hope you understand that all takedown requests are made at the behest of our clients and that Red Points does not participate in assessing what is an infringement of our client's IP rights.

If you haven't already, you can submit a formal request using the following form https://redpoints.secure.force.com/contactform, to flag a listing you believe was wrongly taken down. Hope this helps.

5぀星のうち1の評䟡

scammers acting in damaging other


scammers acting in damaging other brands for no reason

2021幎5月3日
自発的なレビュヌ
Red Points ロゎ

Red Points からの回答

Hi Sarunas, we appreciate your feedback and are sorry for the frustration your past interaction with Red Points may have caused.

It's important to note that Red Points acts on behalf of our clients when making takedown requests on any online marketplace or e-commerce platform. If you feel that a takedown request was made in error, please submit a counternotification to the marketplace's contact email and we can escalate it immediately to our clients in order for them to review the complaint further..

Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.

5぀星のうち1の評䟡

Awful company to deal with go


Awful company to deal with go elsewhere!

Redpoints had one of our eBay listings removed which resulted in a 7 day restriction on our account, this is currently costing us £1000 a day.

The company that redpoint where working for even told them to drop the claim against us at it was incorrect, they where instructed to send a simple email to eBay to confirm the withdrawal of the complaint, we are now 24 hours since they where instructed to do this and still nothing, another £1000 lost due to their slow and unresponsive actions.

We will be putting in a claim against RedPoints to claim back what we have lost due to their wrong doing.

Try to phone them all you get told is "that department does not take phone calls"

If you are a company looking for someone to look after your trademark's id look elsewhere

2020幎9月9日
自発的なレビュヌ
Red Points ロゎ

Red Points からの回答

Hi Mark, we appreciate your feedback and take it seriously. It's important to note that Red Points acts on behalf of our clients when making takedown requests. If you feel that a takedown request was made in error, please submit a counternotification to the marketplace's contact email. Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.

5぀星のうち1の評䟡

Poor customer service

Poor customer service, Poor company to deal with, dont know what they doing it seems

very unhelpful and time consuming to deal with would avoid this company

2019幎12月2日
自発的なレビュヌ
Red Points ロゎ

Red Points からの回答

Hi Daniel, thank you for sharing your concerns. We apologize for any inconvenience you experience while attempting to contact customer service.

If your issue was regarding a takedown request sent by Red Points, it's important to note that Red Points only acts on behalf of its clients' prior instructions when it comes to enforcing IP rights online.

If you believe that a takedown request was made in error, please submit a counternotification to the marketplace's contact email. Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.

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