Red Rock UK Ltd レビュー 110

I brought a google nest audio smart speaker. It came promptly. It in its original manufacture sealed box plus a two pin power adaptor plug. The speaker was destined for the Brazil market. All the documentation was in portuguese and the speaker startup language was the same as documentation. After some effort I was able to configure it accept my voice in English. The power adaptor plug is precarious when attached to supplied google AC adaptor and will be wanting to replace it with a UK version. The cheapest of the product isn't worth the hassle. Buy elsewhere - preferably google direct.

Very very poor company avoid ....
Wish I had read the reviews before I purchased a pair of headphones from these people.
Totally crap. The headphones were damaged on arrival, emailed them promised the world but to no avail.
Returned the headphones still not got the refund. So glad I paid via PayPal or I would of lost my money.
So poor communication poor item and terrible after service.
So hope you go bankrupt but before you pay all the money owed to the people you have ripped off......

These guys are scum, they sell faulty goods under fake warranties and then try to palm you off when you confront them with it. do not buy from them.

Just like other customers, I made a purchase and when the item developed a fault they simply refer you the manufacturer. Yes it is a manufacturer warranty but as the seller it is their responsibility to provide the resolution as the contract is made between the customer and the retailer. They have no interest in customer experience or their obligations as a retailer. Just say that after 30 days all they can do is provide an invoice to show when you bought it. Avoid unless you want to run the risk of being left with a faulty product and no support

They sold me faulty Google Pixel Buds and as soon as I received the Buds I contacted the seller (on eBay) who directed me to get this fixed with Google as it's covered by Google's manufacturer warranty. It turns out that the warranty on the Buds has been expired (they've only been a couple of days old and were sealed) and the seller refuses to sort this out and keeps directing me to Google. This is the first time I experience such difficulty with a seller.

Red rock uk official skullcandy seller on Ebay, what a joke of a company.
Received faulty earbuds, sent them back and I'm over 4 weeks still waiting for a refund,apparently I'm lucky they've taken them back as i must take up the problem direct with the manufacturer even though redrock sold them to me. Quick enough to take my money but can't be bothered to refund my money promptly like most decent companies would.
They operate out of the big yellow storage unit, so you can see they haven't even got a Decent set up.
Avoid like the plague. Joke of a company.
Will update how long the refund takes currently 15 days even though they've had my PayPal reference they asked for days ago, and still no refund yet.
Having to get Uk trading standards involved now to get this sorted.
Apparently they've sent me a new pair which i didn't receive, I've asked for proof of this and the rely was, we sent a new pair, we will not give me a refund or have anthing to do with this case.
Utter parasites.

The seller dismissed my returns query without even attempting to help me. They tried to fob me off to Pure directly. Not great customer service. If I could give 0 stars I would! Yours Faithfully a disgruntled customer!

Online sales of items that they simply do not have in stock , they also trade on ebay & remove any negative or bad feedback as soon as they refund you . Ebay allow this !
I purchased an item from them , they stated it had shipped & provided a tracking number , the number is still valid but RM never received the item (18 days later), they now are putting it down to lost in post ... really !!?? write £80 off just like that ?? tells you everything you need to know . VERY shoddy business sense & sharp practice . Back in the day we called them lost leaders

Just feel that I need to leave feedback for this company Red Rock UK that sell open box electrical items on Amazon and eBay. The item I purchased, there was problems and I left a neutral feedback on eBay regarding this item, as it was too late to return and just so others can be aware. When checking ebay feedback I found the feedback had been deleted. Very disappointed with ebay as I felt the remarks were completely accurate and I had no contact from eBay regarding this. Obviously this is why Red Rock UK have excellent 100-percent feedback if this is the kind of practice they do with eBay and Amazon. If you are reading this, beware if considering making a purchase from Red Rock UK.

I bought something off Ebay. It never arrived although Royal Mail tracking said it did after an investigation by Royal Mail they said they had made a mistake and actually the package was misdelivered and to ask the seller to make a claim. I sent this email to Red Rock but still no refund. Red Rock refuse to do so or refund me. I have spent weeks trying to get them to help and they say they wont refund but you have to open a case with Ebay to get a refund. Terrible unhelpful customer service. Be very wary buying from these people