I am thoroughly enjoying my Outdoor Gargen sauna! It’s just for me but I love how I can recline on the bench with plenty of room! Currently, temp gets to 182 degrees at head level with the touch pad s... もっと見る
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I love my sauna. However, I am experiencing some initial issues. 1. The light for the sauna inconsistently turns on, I can hear the relay switch but sometimes will not turn on. 2. Several pie... もっと見る
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I believe we were mislead about the installation process. The woman we placed our order with said that she had assembled the 2-person sauna on her own at a trade show. There is absolutely no way my... もっと見る
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Friendly and great service. The two-person cube sauna is a great product. Relatively easy to put together. Glad I got it-should have ordered it long before I did! Only criticism I have is that y... もっと見る
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企業情報
当該企業による記述
At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.
連絡先
Stone Way North 3801, Suite E, 98103, Seattle, Washington, 米国
- (206) 406-3135
3.8
ほぼ満足
14件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Staff were excellent
Staff were excellent. However, shipping issues eventually became rather problematic. Staff did try to assist as best as possible
2026年4月8日
Redwood Outdoors - Seattle からの回答
Thank you so much for the kind words about our team! While we’re sorry the shipping experience came with some frustrations along the way, we truly appreciate your patience and are glad our staff was able to support you throughout the process.
Feedback like this helps us continue improving, and we’re grateful you took the time to share your experience. Most importantly, we hope you’re now able to relax and fully enjoy your sauna!
Outdoor Garden Sauna
I am thoroughly enjoying my Outdoor Gargen sauna! It’s just for me but I love how I can recline on the bench with plenty of room! Currently, temp gets to 182 degrees at head level with the touch pad set at 170 degrees! ( I moved the sensor closer to head level). If set to max temp of 294, it will get to 205 degrees (too hot for me at this time). I use the sauna 5 times a week for 2 15 minute sessions. Lots of hydration and electrolytes! Don’t forget the wool sauna hat and wool briefs! Very glad I went with a traditional sauna!
2026年4月6日
Redwood Outdoors - Seattle からの回答
Thank you so much for sharing your experience! We’re thrilled to hear how much you’re enjoying your Garden Sauna and that the space, reclining bench, and traditional sauna experience have been such a great fit for you.
It sounds like you’ve really dialed in your ideal setup and routine, and we love hearing how often you’re able to enjoy it throughout the week. And yes, hydration, electrolytes, and a good wool sauna hat definitely make the experience even better!
Thank you again for your support and for choosing Redwood Outdoors. Wishing you many more relaxing sessions ahead!
I purchased a 6-person sauna from…
I purchased a 6-person sauna from Redwood Outdoor Sauna and while the sauna itself is a quality product, the experience getting there was one of the most frustrating customer service journeys I've had.
Before purchasing, I made it very clear that timing was critical I needed the kit delivered within a specific window between my travels. I was assured, repeatedly and confidently, that this would not be a problem. That assurance is what got them my business and my money. The moment that payment cleared, everything changed.
Communication slowed to a crawl. What was initially a responsive and friendly exchange became increasingly difficult as time went on. Follow-up emails and calls were met with delays, vague responses, and a string of excuses. Week after week I was told my delivery would be on time, only to be handed another excuse when that deadline passed.
Most frustrating of all, they eventually informed me that they make no guarantee of delivery — something that was conveniently never mentioned before the sale was finalized. For a product at this price point, that is simply unacceptable.
When I raised my concerns about the delays and broken promises, I was essentially told to let it all go once the sauna arrived as if a finished installation would erase weeks of stress, broken commitments, and poor communication. It doesn't.
I want to be fair: the sauna is well-made and I do enjoy it. But a great product does not excuse a company that becomes unreachable after payment, makes promises they don't intend to keep, and then dismisses legitimate grievances with a "you got your sauna, didn't you?" attitude. Qualilty, I would say you can get better else in terms of the finish.
If you're considering purchasing from Redwood Outdoor Sauna, go in with eyes wide open get everything in writing, do not rely on verbal assurances about delivery timelines, and be prepared to fight for communication once your payment is processed.
Personally go somewhere else, less headache... than deal with this command
2026年4月9日
自発的なレビュー
Redwood Outdoors - Seattle からの回答
We’re sorry to hear that your experience did not meet your expectations, particularly surrounding delivery timing and communication.
From the beginning, our team did its best to accommodate the delivery window you requested, while also communicating that transit timelines could not be guaranteed until the order was prepared for shipment and confirmed by the carrier. We understand how frustrating delays can be, especially when coordinating around travel and installation schedules.
While we respectfully disagree with portions of your characterization of the experience, we do acknowledge that the process became frustrating for you, and for that, we are sorry.
We do appreciate your recognition of the quality of the sauna itself, and we’re glad that you are now able to enjoy the finished product. Feedback, both positive and critical, is something we take seriously as we continue working to improve the customer experience.
I love my sauna… But support was lacking
I love my sauna. However, I am experiencing some initial issues.
1. The light for the sauna inconsistently turns on, I can hear the relay switch but sometimes will not turn on.
2. Several pieces came with damaged tounges on the wood pieces. RW support team would not send me replacement pieces but said it wouldn’t effect the structural integrity of the sauna. That’s not what I asked, I asked for my materials to be free from damage. Considering these are small pieces now that compound over the build I do have some gaps in my sauna I am not pleased about.
Overall, RW is a great product and something I researched a lot before buying vs competitors. I’m slightly dissatisfied with the support team.
2026年3月22日
Redwood Outdoors - Seattle からの回答
Thank you for taking the time to share this feedback. We’re glad to hear you’re loving the sauna overall, but it sounds like we fell short of the experience our customers are known to have, and for this we apologize.
We understand your concerns regarding both the lighting inconsistency and the damaged wood components. While some cosmetic imperfections may not impact the structural integrity of the sauna, we also understand wanting the materials you receive to arrive in excellent condition and how smaller issues can affect the overall build experience.
Your feedback regarding communication and support is being taken seriously, and we appreciate you bringing it to our attention. Please continue working with our team on the lighting issue so we can help get that fully resolved for you.
Mislead about origin and install process
I believe we were mislead about the installation process. The woman we placed our order with said that she had assembled the 2-person sauna on her own at a trade show. There is absolutely no way my husband and I could have assembled the sauna on our own. Also, the sauna should include all necessary items (i.e. outdoor waterproof boxes for electrical equipment). It was never mentioned at any time during the ordering process that we would need these items. You don't even offer these items for sale on your website. I had to reach out to customer service to see what we even needed. This has not been an easy process. Because of all of this, we originally ordered our sauna at the beginning of February, and it is still not up and running. Additionally, we had no idea that the sauna would be shipped from China. We thought we were buying an American-made product with wood sourced from the U.S. We feel very deceived.
2026年4月7日
Redwood Outdoors - Seattle からの回答
I’m really sorry for how frustrating this experience has been—this isn’t the standard we want to deliver.
We’re sorry this wasn’t clearer upfront—our goal is to make sure customers feel fully prepared before installation. While we do advise that additional electrical components, such as weatherproof boxes, are often required for installation, the specific requirements can vary widely depending on local city and county codes. Because of that, providing a one-size-fits-all solution has proven to be challenging, which is why we recommend working with a licensed electrician to identify and source the appropriate materials for your specific setup.
We also want to clarify that it is never our intention to mislead how our saunas are made. Our Thermowood is sourced from Canada and then sent through a specialized thermal treatment process overseas, which allows us to offer the durability and performance this material is known for. While our headquarters is based in Kent, Washington, we do work with global manufacturing partners as part of our production process.
Our priority now is getting you fully set up and enjoying your sauna. If you’re still working through installation, our team is here and ready to help every step of the way.
customer service
2026年2月17日
Redwood Outdoors - Seattle からの回答
Thank you for your feedback! We're glad to hear you had a positive experience with our customer service. Our team is always here to help whenever you need us.
Fantastic company and products!
2025年12月4日
Redwood Outdoors - Seattle からの回答
Thank you so much for the kind words! We’re thrilled to hear that you’re enjoying both the company experience and the products. We truly appreciate your support!
Friendly and great service
Friendly and great service.
The two-person cube sauna is a great product. Relatively easy to put together. Glad I got it-should have ordered it long before I did! Only criticism I have is that you people are hard to get a hold of. Some ongoing delay in getting back to me-took several days!
2025年12月3日
Redwood Outdoors - Seattle からの回答
Thank you so much for taking the time to share your experience — we truly appreciate both your kind words and your honest feedback.
We’re thrilled to hear that you’re enjoying your two-person cube sauna and that the assembly process went smoothly. Hearing that you’re glad you made the purchase means a great deal to our team.
That said, I sincerely apologize for the difficulty you experienced reaching us and for the delays in our response time. We know how frustrating that can be, and you’re absolutely right to expect more timely communication. Your feedback has been shared internally, as it helps us continue improving our responsiveness and overall customer experience.
Thank you again for choosing us and for your patience. If there’s ever anything we can assist with moving forward, we’re always happy to help.
everything but....the 2 lounges that I…
everything but....the 2 lounges that I bought to use inside the barrel sauna are too wide. Am going to have to return them.
2025年10月8日
Redwood Outdoors - Seattle からの回答
Thank you for your feedback! We’re glad to hear that overall you’re happy with your purchase, though we’re sorry the lounges didn’t fit as expected. Our team will be happy to assist with your return and help find an alternative that works better for your setup. We appreciate your understanding and hope you’re enjoying your sauna experience!
Great job on support during install!
Great support during install, quick at getting back to customers.
2025年9月15日
Redwood Outdoors - Seattle からの回答
Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you received great support during your installation and that our team was quick to respond. Providing a smooth experience from start to finish is something we take great pride in, and it’s always rewarding to know when we’ve met that goal.
We truly appreciate you choosing Redwood Outdoors and hope you’re already enjoying your new setup. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.
Room for improvement: customer service and roof design
Showroom did not seem completely knowledgeable about product details, had to verify some info given with other sources. Purchased vent cover because staff told us the sauna didn’t come with one, but it did. Turned off by time-pressure discount offered only on first visit (despite transparency of only wanting to discuss with electrician first), so plan showroom visits accordingly unless ready to purchase same day. Frustrated with shipping days which may be beyond control but delivery estimates were not accurate and there have not been proactive updates about timeline, we have had to consistently reach out to customer service for info. Meanwhile we get numerous promotional emails. Sauna build was relatively simple, but instructions for distance between bench supports could have been more clear. Do not trust the integrity of the asphalt sheet for roof. It cracked in several places when trying to unroll. Delay of heater (still not received, still no known delivery date) puts sauna at risk of moisture build up as we enter rainy season. Looking forward to being able to use the sauna (purchased ~ 2 months ago)
2025年9月5日
Redwood Outdoors - Seattle からの回答
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about the challenges you experienced with your showroom visit, delivery timeline, and heater delay. That’s not the experience we want for our customers, and your comments will help us improve communication and product guidance moving forward.
We’re glad to hear that your sauna build went smoothly overall, and we appreciate your patience as we work to get your heater delivered as quickly as possible. Our team will follow up to ensure you have an updated delivery date and to help resolve any remaining concerns. We appreciate your understanding and look forward to hearing that you’re fully enjoying your sauna soon.
It was delivered on time and with no…
It was delivered on time and with no damage. We’ve been using it multiple times a week and love it! It gets hot in about 20 minutes and smells amazing!
2025年6月30日
Redwood Outdoors - Seattle からの回答
Hi Cooper- Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that your order arrived on time and in perfect condition — just the way it should be.
It’s awesome that you’re getting so much use out of it multiple times a week! The quick heat-up time and that amazing scent really do make the experience something special. We love knowing it's bringing you joy and relaxation.
If you ever need anything, feel free to reach out. We are here if you need us.
Warm regards,
Redwood Outdoors - Seattle からの回答
Hi Ann, thank you for the kind words! We're so glad to hear you had an excellent experience with our customer service. We’re always here to help whenever you need it.
Your staff was outstanding.i wish I would have done this few yrs ago!!
Your staff was outstanding.
I live in rural Oregon..Delivery was on time. Everything in the kit was there.
Friend and myself put it together (barrel) in 4 hours counting pizza break.
Works wonderful. Will add cedar deck around it… and cover it.
Thanks Nick and Chase.. great help ..
I hope to enjoy my sauna for years.
Great product… great service..
Thanxs,
Rob Petterson
Myrtle Creek,Oregon
2025年4月2日
自発的なレビュー
Redwood Outdoors - Seattle からの回答
Rob, thank you so much for the kind words — and for sharing about your build day (we’re glad you took that pizza break!).
It’s great to hear everything arrived smoothly and that you and your friend had it up and running in no time.
Nick and Chase will be happy to hear they made a difference. We can’t wait to see that cedar deck addition — sounds like it’s going to be a perfect setup for years of sauna bliss. Enjoy every minute of it!
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