Since day one I have problems with Alaskan cold plunge. First of all I was asked to fix it by my self, after I pushed multiple time I was offered a small compensation for hiring technician, which didn... ãã£ãšèŠã
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Your Cabin Sauna Kit and Alaskan Cold Plunge are of high quality and look great on our brick patio. The sauna assembly was straight-forward due to labeling and relatively clear instructions in the man... ãã£ãšèŠã
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I had another amazing experience at Redwood Sauna! This was my return visit, I was buying accessories for our sauna. Unfortunately, I had to exchange one of the items.. The process was seamles... ãã£ãšèŠã
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We love our new sauna (Barrel with full window) Assembly was easy. Kit came very well packaged. Customer service answered all questions when they arose. Looks so nice we are getting questions from... ãã£ãšèŠã
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At Redwood Outdoors, our purpose is clear: weâre here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing â whether youâre deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products â from traditional barrel saunas to modern cold plunge tubs â built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But weâre more than just product people â weâre sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And weâre here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community â building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if youâre looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first â youâre in the right place.
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20730 72nd Ave S, 98032, Kent, ç±³åœ
- (800)567-8036
- support@redwoodoutdoors.com
- redwoodoutdoors.com
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Second Redwood Outdoors Sauna
We recently moved and had to leave our original Redwood Outdoors sauna, so I bought a second for our new home. The reasons I bought one again:
- Excellent packaging. The crate was jostled significantly while being transported across a construction site and no damage was done to the components inside including the 6' windows.
- Quality of construction and instructions. All the pieces are well-labeled and easy to assemble. The change from convex beams to grooved will make for a better seal from wind, and the floor/roof panels versus individual planks made the construction much faster. The entire erection took around six hours by myself.
Disappointments based on my first sauna:
- Removal of components. The front porch, Huum Drop heater option, upper bench back rest, and lower fence are no longer included.
We are still waiting to power our new sauna, and cannot wait to get back in!
2025幎11æ6æ¥
Redwood Outdoors ããã®åç
Thank you so much for choosing Redwood Outdoors again, and for sharing such a thoughtful breakdown of your experience. It truly means a lot to us when returning customers notice the improvements weâve worked hard to makeâespecially around packaging, labeling, and simplifying the assembly process. Weâre glad the updated panels and beam design made this build smoother and more efficient for you, even solo!
I also appreciate you calling out the components you enjoyed in your first sauna that werenât part of the updated model. Your feedback helps us understand what features matter most to returning customers, and Iâve shared these notes with our product team so theyâre taken into consideration as we continue refining our designs.
Weâre excited for you to get everything powered up and back to enjoying your sauna routine in your new home. If you need anything at all as you get set up, please feel free to reach outâweâre always here to help.
Sauna life is the good life...
We went with the six person outdoor cube sauna. The installation went as advertised in the video, and we'd definitely recommend having two people available for some parts of it.
The sauna is sooo lovely - great material and quality and a wonderful experience. The harvia app is easy to use and I'm glad we upgraded to the largest heater with wifi. Its taking 30-40 minutes to go from 30 to 175, which is pretty great. The heater does turn off sometimes so we still need to figure out if it's overheating and why. Oh, and the hat is a game changer to tolerate the really high temps! Overall strongly recommend!
2025幎10æ6æ¥
Redwood Outdoors ããã®åç
Thank you so much for sharing this! Weâre thrilled to hear that youâre enjoying your new 6-person Cube Sauna and that the build process went smoothly. It really does make a difference having two people for some of those steps, and weâre glad the installation video was helpful along the way.
Itâs wonderful to hear how quickly youâre reaching those higher temperatures and that the Harvia WiFi upgrade has been a great addition. And yesâthe sauna hat absolutely earns its reputation as a must-have accessory!
If youâd like, weâre more than happy to help you take a look at the heater occasionally turning off. Sometimes itâs a simple setting or placement adjustment, and we can usually get it sorted out quickly.
We really appreciate your recommendation and hope you enjoy many relaxing sessions ahead.
I ordered from Redwoods bc of aâŠ
I ordered from Redwoods bc of a referral, and I was told the customer service was top notch. Unfortunately I didn't have the same experience. My impression is that the systems they have in place are not working for them as they grow as a company, and bad service is probably going to continue until they fix their overall processes.
Timeline:
- I first ordered the Garden Sauna on 8/11 and was told that there was a chance the wifi component to the heater I wanted (Virta 10.5 kW) was backordered. I ordered anyway
- They confirmed 8/12 that the component was in stock and I should expect delivery on 8/25. Based on this, I made plans with a contractor to build level ground among other things (like a deck; pics show that it was a big project)
- No contact until 8/21 when I reached out to them bc I didn't have shipping confirmation. I was told that they had a new system that messed them up and other people were ahead of me on the list for the wifi component. New ship date was supposed to be 9/23
- Had them ship the sauna structure separate bc of the work with the contractor, and was told on 8/26 that the sauna would ship 8/28
- No contact until 8/29 when I had to reach out and was told the whole operations team had COVID
- I had to reach out again on 9/3 and was told that the sauna structure still had not shipping. Finally shipped about a week later
- No contact about the wifi component until 9/26, and was told that there was a delay and new estimated shipping date was 10/19
- I was then told on 10/14 and 10/16 that the heater and component would ship out the next day, but that didn't happen. Was told 10/20 that if it didn't go out the previous week, it would go out 10/20 (it didn't)
- called 10/20 and was told it was scheduled for 10/23. The heater went out 10/23, but the rocks necessary to turn it on weren't shipped until 10/25.
So basically I was not prioritized and was given the run around so many times. I will say that every individual I talked to was very nice and tried to help, but they were just unable to. E.g., there was no way they could make sure my order went out other than to just write a note to the operations team (who clearly didn't care about that at all). Pretty terrible experience overall.
In terms of the quality of the sauna - it's pretty solid and decent for the price. I live in a cold climate and it takes forever for it to get to a high temp (170+) because there are a lot of leaks (to the point that I'm going to install a drop ceiling with insulation. I like how big it is though and it looks pretty dope with the big window (I added the lights in the pic).
I'm super glad it's working now and love that I have a sauna, but I wouldn't order from here if I were to do it again.
2025幎9æ4æ¥
Redwood Outdoors ããã®åç
My name is Serah and I am the Manager of Customer Support and I want to thank you for taking the time to share such a detailed and thoughtful review. While Iâm glad to hear that youâre now enjoying the sauna itself, Iâm truly sorry that the journey to get there was far from the seamless experience we aim to provide.
Reading through your timeline, itâs clear that we fell short in several areasâespecially around communication, clarity on lead times, and follow-through during a period when our internal systems and team availability were strained. None of that should have impacted you the way it did, and I completely understand how frustrating and disruptive the delays must have been, particularly with a contractor already scheduled and work underway.
Although I reached out when your rating first came through, itâs clear that we still missed the mark in supporting you proactively and consistently throughout the process. That part is on us, and your experience highlights gaps that weâve been working hard to improveâspecifically around order visibility, communication during backorders, and ensuring that customer-facing teams have more direct control over shipment follow-through.
I also appreciate your feedback regarding insulation and heat retention. We take product performance seriously, and insights like yours help us pinpoint where improvements can be made.
Thank you again for sharing both the positives and the challenges. We're glad youâre enjoying the sauna now, but Iâm sorry that the path to get there left you feeling disappointed. If thereâs ever anything you need in the futureâor if you'd like us to take another look at the insulation concernsâweâre here and ready to help.
I have been very happy with myâŠ
I have been very happy with my purchase- the sauna construction was a breeze and the quality of the unit is outstanding. Iâm looking forward to many years of enjoying it along with the health benefits it provides
2025幎10æ21æ¥
Redwood Outdoors ããã®åç
Thank you so much for sharing this wonderful feedback! Weâre thrilled to hear that the assembly was smooth and that youâre loving the quality of your sauna. We design our products with long-term wellness in mind, and itâs great to know youâre looking forward to years of relaxation and health benefits. If you ever need anything along the way, our team is here for you. Enjoy your new sauna!
Redwood Outdoors ããã®åç
Thank you for your review! We're thrilled youâre happy with the construction quality. Your insulation feedback is valuable, and weâll be sure to share it with our product team. We are always here if you have any questions down the road.
I loved my experience with Redwood because of great customer service and a great product! great customer service!
I absolutely loved my experience with Redwood Outdoors. The sauna is almost done, just having to hook up the electric, which we hope to have it finished by this coming weekend. It is a beautiful and well-built sauna. It definitely adds to our backyard, and I can't wait to use it many, many times. But my best experience was due to your Customer Service Rep. Brad, out of Kent, WA. He was amazing all the way around. I had a lot of questions and concerns, and Brad was nothing but helpful, courteous and prompt with his answers. He also tried calling me one time to go over everything via phone, but I was at work and not able to answer. But he still got his answers to me by email. I aways felt taken care of and comfortable with all the answers he gave me. I really believe a great point of contact, which Brad is, is the key to customer satisfaction and a great purchasing experience. Of course, the product has to be great too, but as everyone knows there are always questions and if those aren't taken care of properly the experience is everything but good. Brad, however, is exemplary. If all of your Customer Service Rep's are like him, you are in luck and should keep all of them happy, so they stay where they are and continue their great work for Redwood Outdoors. I even feel like that if I have any more questions or concerns after the purchase that I still will get the best customer service, which makes me feel very confident in my purchase, that I am not left alone, if anything were to happen. Great Job Redwood Outdoors and a shoutout to Brad, the best Customer Service Rep. I have ever dealt with!!! Happy Holidays to all of you and continue building wonderful saunas and the great customer service you have!
2025幎10æ15æ¥
Redwood Outdoors ããã®åç
Thank you so much for sharing such a wonderful and detailed review. Weâre thrilled to hear that your sauna is nearly ready to enjoy and that itâs already adding something special to your backyard. We canât wait for you to be able to relax in it for the first of many sessions.
Your kind words about Brad truly mean a lot. Weâre so glad to hear he made your experience feel supported from start to finish. He puts a lot of care into helping our customers, and itâs great to know his dedication came through in every step of your journey. Weâll be sure to pass this along to himâand to our teamâbecause feedback like yours is exactly why we do what we do.
If you ever have questions down the road, you can absolutely count on us to be here to help. We hope you and your family enjoy the sauna for many years to come. Wishing you a wonderful Holiday season!
Kit works well, some issues.
Kit works well, good that extra lengths were included, needed them, crate damage required their use and also needed gluing tongue and groove ribs back in place that were split on 12 components, all done, glass door is shy of contacting weatherstrip around the whole perimeter of the door by about 1/8â. Would suggest using a thicker weatherstrip. Quality control should have caught this as it was a completely assembled component.
2025幎10æ15æ¥
Redwood Outdoors ããã®åç
Thank you for sharing your feedback and for taking the time to detail your experience with the kit. Weâre glad to hear everything is up and running and that the extra lengths included were helpfulâespecially given the crate damage you encountered.
Weâre sorry again that some of the tongue-and-groove ribs required repair and that the pre-assembled door wasnât sealing as expected. As we discussed during your support case, we appreciate you working through the adjustments with our team and getting the components back in place. Your suggestion regarding a thicker weatherstrip is valuable, and weâve passed it along to our product team for review as we continue improving quality control on pre-assembled parts.
We truly appreciate your patience and your constructive feedback. If you need any further support or have additional questions as you continue using your sauna, weâre always here to help.
Nice sauna but sloppy door pre-assembly.
We purchased a Cove sauna. The staff at the Seattle showroom were very knowledgeable and helped us choose the best sauna for our space. Assembly was easy. All the parts were included and the instructions were clear. Some of the wood parts were not labeled but that wasn't a problem since the size and shape made it obvious. The assembly videos were also very helpful. My wife and I put it together in a day.
Why three stars? The pre-assembled door was put together sloppily. The bottom magnetic door closer did not align with the metal piece on the glass so it does nothing. Worst though, there is over 1/4" gap at the lower half of the door between the glass and the rubber seal. (The top half of the door seals normally.) This gap lets in a strong draft of cold air at the bottom of the space. After spending thousands of dollars to purchase a sauna, you shouldn't have to wear socks to keep your feet warm while taking a sauna. I'm sure I can fix this but it will require removing the door hinges, filling in the screw holes, drilling new holes in the correct position and re-hanging the door. Disappointing.
2025幎9æ22æ¥
Redwood Outdoors ããã®åç
Thank you for taking the time to share your experience. Weâre glad to hear that you had a positive visit at our Seattle showroom and that assembly was smooth overall. We truly appreciate the thoughtful detail you put into your review.
Weâre also sorry again for the door alignment issue you encountered. As you know, once you reached out to us, our team worked with you with the information you were looking for. While weâre still working toward offering in-home service and full replacement options in situations like this, we appreciate your patience with the solutions we currently have available.
Your feedback is important to us, and weâll continue using it to improve both our products and our processes. If thereâs anything more you need or any further adjustments we can support you with, weâre here to help.
Very responsive customer service
Very responsive customer service. They addressed all questions promptly and thoroughly. I have greatly enjoyed the Summit Sauna so far.
2025幎10æ13æ¥
Redwood Outdoors ããã®åç
Thank you so much for taking the time to share your experience! Weâre thrilled to hear that our team was able to support you promptly and that youâre enjoying your Summit Sauna. Your feedback truly means a lot to us. If you ever need anything or have questions down the road, weâre always here and happy to help.
Sauna package arrived well packed
Sauna package arrived well packed. Nothing was damaged. Assembly was straight forward, however, it took me a little longer to assemble. Only real challenge was the metal roof but it son and its dry after snow and rain.
Electrician just finished wiring. Turned it on and it warmed up fine. The WiFi controls have a lot of options that I need to figure out. Wil load stones today and hopefully get to use it tomorrow.
2025幎10æ17æ¥
Redwood Outdoors ããã®åç
Thank you for sharing your detailed feedback! Weâre glad to hear your sauna package arrived in perfect condition and that assembly went smoothly overall. The metal roof can be a bit tricky, so kudos for getting it doneâand itâs great to know itâs holding up well through snow and rain! Weâre excited that your electrician finished wiring and that the sauna warmed up perfectly. The WiFi controls do offer lots of customization, and weâre here if you need any tips. Enjoy loading those stones and your first sauna session tomorrowâyouâve earned it!
Redwood answered all my questions as IâŠ
Redwood answered all my questions as I was making my decision to buy a sauna. They listened to my goals to help me narrow down options. Shipping was straight forward. We were able to call to get support when we had questions during the build process. Incredibly solid company and I love my Cove 3 person outdoor sauna!
2025幎10æ17æ¥
Redwood Outdoors ããã®åç
Thank you so much for sharing your experience! Weâre thrilled to hear that our team was able to guide you through the decision-making process and provide the support you needed during the build. Itâs great to know shipping went smoothly and that your Cove 3-person outdoor sauna is bringing you joy! We truly appreciate your kind words and look forward to being here for you if you need anything in the future. Enjoy your sauna time!
Fantastic Customer Service
Jared and Reggie(?) enthusiastically took multiple calls and fielded many questions during my diy installation and in prep for the electrical installation. They were knowledgeable and quickly gave me the clarification/guidance that I needed for a dynamite build. While I hope to not have to talk to them again, I take comfort in knowing that they are there. Thanks again for all of your help.
2025幎10æ9æ¥
Redwood Outdoors ããã®åç
Weâre thrilled to hear that Jared and Reggie were able to provide the guidance and support you needed during your DIY and electrical installation prep. Their enthusiasm and expertise are exactly what we strive for, and itâs great to know they helped make your build a success.
Weâll be sure to pass along your kind words to themâtheyâll appreciate it! And while we hope everything continues to go smoothly, please know weâre always here if you need us again.
Thanks for choosing us and for taking the time to share your experience!
This time when I called I got a QuickâŠ
This time when I called I got a Quick response for a replacement of a hinges that didnt last -
originally my request for a replacement via email went unanswered
2025幎10æ14æ¥
Redwood Outdoors ããã®åç
Weâre glad to hear that your recent call was handled quickly and that you received the hinge replacement without delay. We truly appreciate your patience regarding the earlier email request that went unansweredâthatâs not the level of service we aim to provide.
Your feedback helps us improve, and weâll make sure to review our email response process so future requests are addressed promptly. Thank you for giving us the opportunity to make things right!
well made and designed
well packaged, well made, great design with the large window. I think the basket with the hot stones should have unobtrusive narrow " belt" - maybe 2 wooden braces - but I guess you can't have wood so close to the hot rocks
2025幎10æ7æ¥
Redwood Outdoors ããã®åç
Weâre thrilled to hear you enjoyed the packaging, craftsmanship, and designâespecially the large window feature. Your suggestion about adding a narrow belt or wooden braces around the basket is very creative. Youâre absolutely right that wood near hot stones can pose safety concerns, and weâll definitely take your idea into consideration as we explore alternative materials and design improvements.
Your input helps us make our products even better, and we truly appreciate you sharing it!
everything but....the 2 lounges that IâŠ
everything but....the 2 lounges that I bought to use inside the barrel sauna are too wide. Am going to have to return them.
2025幎10æ8æ¥
Redwood Outdoors ããã®åç
Thank you for your feedback! Weâre glad to hear that overall youâre happy with your purchase, though weâre sorry the lounges didnât fit as expected. Our team will be happy to assist with your return and help find an alternative that works better for your setup. We appreciate your understanding and hope youâre enjoying your sauna experience!
2025 garden sauna
We donât have our garden sauna running yet but itâs almost there, just the electrical left. We are so excited and itâs beautiful, we will send pictures when itâs done. We had a couple of parts damaged and a missing part so that I had to call and order twice. The second time I just left a message and they had the part sent out the same day. The staff from start to finish has been stellar. Zero complaints, they were so helpful and quick on getting helping with any issues or questions we had. I love this company! We chose it because of the reviews and because they are close to us in Washington, just in case we had problems. Looking forward to using our sauna.
Erin
2025幎10æ6æ¥
Redwood Outdoors ããã®åç
Thank you so much for sharing your experience! Weâre thrilled to hear your Garden Sauna is almost ready â it sounds like itâs going to be beautiful. We appreciate your patience while our team helped with the replacement parts, and weâre glad to know the process was smooth and supportive from start to finish. We canât wait to see your photos once itâs all set up! Wishing you countless relaxing sessions ahead.
Super happy with the sauna and theâŠ
Super happy with the sauna and the Customer Service.
2025幎10æ6æ¥
Redwood Outdoors ããã®åç
Thank you so much for your kind words! Weâre thrilled to hear youâre loving your sauna and had a great experience with our customer service team. Enjoy every relaxing session!
Great overall experience and very happyâŠ
Great overall experience and very happy with our product.
2025幎9æ26æ¥
Redwood Outdoors ããã®åç
Thank you for your feedback! Weâre so glad to hear you had a great experience and are happy with your sauna. Wishing you many years of relaxation and enjoyment ahead!
We have had a great experience buyingâŠ
A good friend referred us to Redwood Outdoors. They have a great variety of saunas to choose from. We love our Cabin sauna! The Redwood Outdoors team is very helpful and a pleasure to work with. We had a great experience building our sauna together!
2025幎9æ15æ¥
Redwood Outdoors ããã®åç
Thank you so much for sharing your experience â and please thank your friend for the referral! Weâre thrilled to hear you love your Cabin Sauna and enjoyed building it together. Itâs wonderful to know our team could help make the process smooth and enjoyable. Wishing you many years of relaxation and great sauna sessions ahead!
Sauna is beautiful
Sauna is beautiful. Went together fairly easy. Only complaint was there were a few discrepancies between the instructions I pulled off the website, and the instructions it came with. Use the instructions it comes with. Installation wasnât difficult. I did purchase different roofing materials. I Only used the shingles that were included . I didnât use the included rolled material for the flat area. With that said the final product is worth the 5 stars
2025幎9æ22æ¥
Redwood Outdoors ããã®åç
Thank you for sharing your experience! Weâre so glad to hear your sauna came together smoothly and that youâre enjoying the final result. We appreciate you pointing out the instruction discrepancies â thatâs helpful feedback and weâll make sure itâs reviewed with our team so we can improve clarity for future builds. It sounds like your roofing solution worked out well, and weâre thrilled to hear the finished sauna earned 5 stars from you. Wishing you many relaxing sessions ahead!
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