Since day one I have problems with Alaskan cold plunge. First of all I was asked to fix it by my self, after I pushed multiple time I was offered a small compensation for hiring technician, which didn... ãã£ãšèŠã
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Your Cabin Sauna Kit and Alaskan Cold Plunge are of high quality and look great on our brick patio. The sauna assembly was straight-forward due to labeling and relatively clear instructions in the man... ãã£ãšèŠã
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I had another amazing experience at Redwood Sauna! This was my return visit, I was buying accessories for our sauna. Unfortunately, I had to exchange one of the items.. The process was seamles... ãã£ãšèŠã
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We love our new sauna (Barrel with full window) Assembly was easy. Kit came very well packaged. Customer service answered all questions when they arose. Looks so nice we are getting questions from... ãã£ãšèŠã
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At Redwood Outdoors, our purpose is clear: weâre here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing â whether youâre deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products â from traditional barrel saunas to modern cold plunge tubs â built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But weâre more than just product people â weâre sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And weâre here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community â building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if youâre looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first â youâre in the right place.
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20730 72nd Ave S, 98032, Kent, ç±³åœ
- (800)567-8036
- support@redwoodoutdoors.com
- redwoodoutdoors.com
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I was supposed to get three items thatâŠ
I was supposed to get three items that were missing from my original order. Only two came.
2025幎12æ11æ¥
Redwood Outdoors ããã®åç
Thank you for bringing this to our attention. Iâm sorry to hear that one of the items from your original order was missing from the delivery. This is certainly not the experience we want for our customers.
Our Support team will be reaching out so we can look into this right away and ensure the remaining item is sent out promptly. We appreciate you letting us know and the opportunity to make this right.
I wish I had measured my doorway first
I wish I had measured my doorway first, this tub is BIG - but works great and can't blame them for my poor planning. Works just as fine outside.
2025幎12æ11æ¥
Redwood Outdoors ããã®åç
Thank you for sharing your experience! The tub certainly does make a statement, and we appreciate you taking it in stride. Weâre glad to hear itâs working great and that itâs performing just as well outdoors.
Thank you again for choosing Redwood Outdoorsâwe hope you enjoy it for years to come!
Needed replacement shingles.
I called for replacement shingles due to a windstorm. Service dept had them shipped out and at my house via FedEx in no time. Great customer service and very friendly staff.
2025幎12æ10æ¥
Redwood Outdoors ããã®åç
Thank you for sharing your experience! Weâre glad our service team was able to get the replacement shingles shipped out quickly and that everything arrived without delay. Providing fast, friendly support is always our goal, and itâs great to hear that our team delivered.
We truly appreciate your feedback and your trust in us!
Company has been terrific!
Company has been terrific. Had a small issue with the temperature not getting hot enough so I called, and Brad was great. We walked through it and realized I had placed the heat sensor too far from the heater which was limiting the temperature. Now seems to be working great.
2025幎12æ9æ¥
Redwood Outdoors ããã®åç
Thank you for the great feedback! Weâre so glad to hear you had a positive experience and that Brad was able to help troubleshoot the temperature issue with you. Itâs great to know the solution was straightforward and that your sauna is now working as it should.
We truly appreciate you sharing your experience and hope you enjoy many relaxing sessions ahead. Thanks again for choosing us!
Good, but could be better
Initial interactions in November, with Redwood Outdoors were very positive. However, after making my purchase I received no information about shipping dates. After sending two unanswered emails I had to call Redwood Outdoors to get real time information about when my sauna would ship. Also, the floor for the sauna is on a 6-week back order, but I have received no updates about when it will be shipped. Iâm 99% happy with the sauna (minor fitment issues), but âafter the saleâ communication could definitely use improvement.
2025幎11æ21æ¥
Redwood Outdoors ããã®åç
Thank you for taking the time to share such thoughtful feedback. Weâre glad to hear that your initial experience with us was positive and that youâre enjoying your sauna overallâespecially to the point of being 99% happy with it.
That said, I sincerely apologize for the lack of proactive communication after your purchase. Youâre absolutely right to expect clear updates on shipping timelines and backordered items without having to chase information. Your experience highlights an area where we need toâand are actively working toâimprove.
We truly appreciate you calling this out, as feedback like yours helps us strengthen our post-purchase communication and overall customer experience. If youâd like assistance with the remaining floor shipment or have any follow-up questions, please donât hesitate to reach outâweâre always happy to help.
Thank you again for your honest review and for choosing Redwood Outdoors.
My son in law was thrilled with theâŠ
My son in law was thrilled with the gift, especially the lovely bucket.
2025幎12æ4æ¥
Redwood Outdoors ããã®åç
Thank you so much for sharing this! Weâre delighted to hear that your son-in-law loved the gift and that the bucket was a special touch. It means a lot to us to know our products are part of such meaningful moments. We truly appreciate your support and hope he enjoys many relaxing sauna sessions ahead!
Poor Aftersales Support
Poor Aftersales Support. I bought a cedar tub from them about 4 years ago. I decided to disassemble it to move to another property. I emailed and called them to get a copy of the installation manual to reassemble it, but they won't respond. Now, I need to figure out how to reassemble it without the manual. Very annoying.
2025幎12æ19æ¥
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Redwood Outdoors ããã®åç
Thank you for taking the time to share your experience. Iâm sorry for the frustration caused when you were unable to obtain the manual you requested â I understand how disappointing that must have been, especially during a move.
Iâve since been able to locate a copy of the manual from our archived records and have reached out to you directly to share it and discuss next steps. While this hot tub model has been discontinued for some time, we always want to ensure customers have access to any documentation still available.
We appreciate you bringing this to our attention, and Iâd welcome the opportunity to continue the conversation directly if thereâs anything further I can help clarify.
Overall
Overall, great experience and excellent sauna and excellent choice. It was super simple to put together. 10 out of 10 would buy again.
2025幎11æ14æ¥
Redwood Outdoors ããã®åç
Thank you so much for the kind words! Weâre thrilled to hear you had a great experience and that the sauna was simple to assemble. Enjoy many relaxing sessions ahead, and we truly appreciate you choosing Redwood Outdoors.
Structural deficiencies but good customer service
Ongoing issues with the door fit. The door jamb is not well designed and is not moisture stable in an outdoor environment, so the door canât always close. Door handle fell apart. The design of the heater crib is not structurally sound and requires modification to reliably hold the heavy heater. Good customer service, though. Replacement parts are sent promptly as they fail (door hinges, door handle).
2025幎11æ12æ¥
Redwood Outdoors ããã®åç
Thank you for sharing your experience and for taking the time to note both the challenges and the positives.
We understand your concerns around door fit and component stability, and we appreciate you bringing those items to our attention. Outdoor environments can introduce variables over time, and feedback like yours helps inform ongoing product evaluation and improvements.
Weâre glad to hear that our team has been responsive and that replacement parts were provided promptly when needed. Supporting our customers throughout ownership â including after delivery â is something we take seriously.
If thereâs anything further we can assist with, our Customer Support team is always happy to help.
Great communication!
Great communication!
I was very pleased with the responsiveness of their customer service. They answered all of my emails in a timely manner and I am greatly appreciative of that. They have great products and we use our sauna 4-5x wk.
2025幎11æ12æ¥
Redwood Outdoors ããã®åç
Thank you for the wonderful feedback! Weâre so happy to hear that our teamâs communication and responsiveness made a positive impressionâthatâs something we take a lot of pride in. Itâs even better to know youâre getting so much use and enjoyment out of your sauna; 4â5 times a week is fantastic!
We truly appreciate you choosing Redwood Outdoors and sharing your experience. If you ever need support or have questions down the road, weâre always here for you.
Great customer service
Redwood outdoors worked with me to hold delivery until our new home construction is completed, their customer service is excellent!
2025幎11æ12æ¥
Redwood Outdoors ããã®åç
Thank you so much for your kind words. Weâre glad we were able to work with you to coordinate delivery around your home construction timelineâour goal is always to make the process as smooth and accommodating as possible. Itâs wonderful to hear that our Customer Service team delivered a great experience.
We truly appreciate you choosing Redwood Outdoors and wish you many relaxing moments ahead. If you need anything in the future, weâre always here to help.
Product is excellent
Product is excellent. Customer Service Excellent. The only negative is that the amount of money and time to set it up was not disclosed. We had a full group working 2 days to set it up indoors and bring the proper 220v electric to the sauna. But during setup, we had some issues and customer service picked up quickly and put someone on the phone who knew a lot about the electronics. Rare and excellent
2025幎11æ12æ¥
Redwood Outdoors ããã®åç
Thank you so much for taking the time to share your experience with us. Weâre truly glad to hear that youâre enjoying the product and that our Customer Service team was able to support you quickly and effectively during setupâespecially when it came to the electrical questions. Weâll be sure to pass along your kind words to the team.
We also appreciate your candid feedback regarding the time, labor, and electrical requirements involved in installation. That insight is incredibly valuable, and we understand how important it is for customers to have a clear picture of what to expect ahead of timeâespecially for indoor installations requiring 220V electrical work. Your feedback helps us continue improving how we communicate setup expectations and preparation details moving forward.
Thank you again for choosing us and for sharing such a thoughtful review. If you ever need anything down the road, weâre always here to help.
Not impressed
Disappointed in how much extra work and money we had to put into the sauna after paying 10k for it. There was basically no roof, certainly wasnât insulated, shingles were ripped in several areas and no surface to nail them onto. Door was not sealed at all and couldnât keep the sauna warm. Needless to say lots of trips to the hardware store to remedy these flaws.
Now when friends ask where we got the sauna from I tell them donât get it unless you want to put a lot of extra effort into it. Anyone who assembled this or sat in it just once would have realized its short comings.
In the end - not impressed unfortunately
2025幎11æ12æ¥
Redwood Outdoors ããã®åç
Thank you for taking the time to share this feedback. Iâm truly sorry to hear that your experience didnât match the quality we aim for. What you describedâthe roofing concerns, insulation issues, and the amount of extra work you needed to put inâis not the standard we expect for any of our saunas. I completely understand how frustrating that must have been after such a significant investment.
Iâd really appreciate the chance to understand more so I can make this right for you. I wasnât aware of these issues on your order, and Iâd like to review what happened with our production and logistics teams. Iâll be reaching out to you directly, and if youâre open to it, Iâd value the opportunity to discuss the details and possible solutions.
We take experiences like this seriously, and I want to ensure we address your concerns properly. Thank you again for bringing this to our attentionâIâm here to help.
One of the hinges to my sauna glassâŠ
One of the hinges to my sauna glass door broke after a year, and the company immediately sent me new hinges, free of charge.
2025幎11æ12æ¥
Redwood Outdoors ããã®åç
Thank you for sharing this! Iâm glad to hear we were able to get replacement hinges sent out to you right away. We always want our customers to feel supported long after the initial purchase, so Iâm happy the process was quick and hassle-free for you.
If you ever need anything in the future, donât hesitate to reach out â weâre here to help.
Easy to assemble
Delivery directly into my shop. No missing parts. Assembly was straight forward. I was short a few rocks for the heater, probably because I was so diligent in stacking them. I reached out to RO and they sent me another case of rocks! Once my electrician hooked it up its been working great. The app was a little glitchy at first but I had it working after an hour or so futsing with it.
2025幎10æ24æ¥
Redwood Outdoors ããã®åç
Thank you so much for sharing this! Iâm really glad to hear delivery went smoothly and that the assembly was straightforward. It sounds like you did an excellent job stacking those heater stones â sometimes being thorough means you run a little short, and Iâm happy our team was able to get another case of rocks sent out right away.
Itâs great to hear everything has been running well since your electrician completed the install. The app can occasionally need a bit of initial setup, so Iâm glad you were able to get it dialed in within the hour.
We really appreciate you choosing Redwood Outdoors and taking the time to share your experience. If you ever need anything down the road, we are always here to help.
Redwood Outdoors ããã®åç
Thank you so much for sharing your experience! Weâre glad to hear everything arrived just as promised. Our team works hard to ensure every step of the process is reliable and straightforward, and itâs great to know that came through for you.
If you ever need anything or have questions down the road, please donât hesitate to reach out â weâre always here to help.
Very poor customer service
I had some pretty simple questions after my sauna was delivered and it was a painful ordeal getting a single straight answer.
2025幎11æ3æ¥
Redwood Outdoors ããã®åç
Thank you for taking the time to share this feedback. Iâm truly sorry that getting answers to your initial questions felt harder than it should have. Thatâs not the experience we aim to deliver.
Iâm glad we were able to connect by phone just now and clear up the misunderstanding. I really appreciate your openness during our conversationâyou mentioned the call âmeant a lot,â and that stood out to me. My goal is always to make sure you feel supported and heard, and Iâm glad we got there together.
Iâm also happy we could land on a resolution you feel good about. Iâll send over my direct contact information shortly so you always have a reliable point of contact moving forward.
If anything else comes up at any point, please donât hesitate to reach out. Iâm here to help.
Redwood Outdoors ããã®åç
Thank you for your review. I saw your note mentioning that things felt âvery slowâ and that the ice plunge was âforgotten,â and I want to make sure I fully understand your experience so I can address it properly.
I tried calling and left a voicemail, and Iâve also followed up by emailâwhenever you have a moment, Iâd appreciate any clarification on what specifically was missed. Once I have that, Iâll make sure we get it resolved quickly for you.
Thank you again for bringing this to our attention. Iâm here and ready to help as soon as I hear back.
The heater arrived with a faulty microâŠ
The heater arrived with a faulty micro switch, meaning the whole unit needed to be replaced. I understand that these things happen, but Harvia has been dragging their feet with getting the replacement sent. The process of getting a new heater is reaching two weeks with the unit not even being shipped yet.
2025幎11æ7æ¥
Redwood Outdoors ããã®åç
Thank you for taking the time to share this feedback. Weâre very sorry to hear that your heater arrived with a faulty micro-switch â thatâs incredibly frustrating, and certainly not the experience we want for our customers.
While defects are rare, they can happen, and we understand how disappointing the delay in receiving the replacement has been. As soon as this was reported, our team initiated the warranty process with Harvia right away, and we have continued to follow up with them to get your replacement unit moving as quickly as possible.
We completely agree that the current timeline is longer than anyone would like, and we share your frustration. Please know that we are actively pushing for updates and will notify you as soon as the tracking information is available.
Thank you for your patience while we work to get this resolved â weâre here every step of the way.
Itâs Legit
Itâs Legit. Well packed, well made, easy assembly. Extra parts in the box, just in case. Nice work. Iâd buy again.
Montana
2025幎11æ7æ¥
Redwood Outdoors ããã®åç
Thank you for the awesome feedback! Weâre so glad to hear everything arrived well-packed, was easy to assemble, and that the quality lived up to your expectations. Our team always includes a few extra parts as a backup, so itâs great to hear that added convenience stood out.
We appreciate your trust in Redwood Outdoors â and it means a lot to hear youâd buy from us again. Enjoy your sauna!
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