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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Hi I haven’t been working in the Facial Aesthetic business for a long time, and in the beginning I registered with several pharmacies. The massive reason I’m with REFINE Pharma is my contact person L... もっず芋る

5぀星のうち5の評䟡

Wide range of products available, for fast delivery or option to collect. Packaging is always to a great standard with some products being delivered on ice. The care and effort but into this reall... もっず芋る

5぀星のうち5の評䟡

Always an unmatched service, products are always available and if there ever is an issue my account manager Will is quick with a response to help me out. My favourite pharmacy to use. I’d highly recom... もっず芋る

䌁業情報

  1. 化粧品卞業者
  2. 化粧品産業
  3. 化粧品店
  4. 医薬品卞売業

圓該䌁業による蚘述

Refine Clinical Wholesale are a trusted supplier of top quality cosmetic and aesthetic products aimed at smoothing, lifting, hydrating and rejuvenating the skin. We have an amazing network of clients, including doctors who use these innovative products to work their magic. Refine Pharma are here to provide you with pharmaceutical products and keep you stocked up. Selling some of the best brands known in the industry, including prescription products, you can trust us to provide a reliable and convenient service. We’re a one-stop shop for all your pharmaceutical needs.


連絡先

4.8

優良

TrustScore 5段階評䟡の5

186件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌに回答しおいたせん

この䌁業のTrustpilot 利甚方法

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5぀星のうち5の評䟡

Always reliable

I have been using refine for about a year now. Always a good experience. Delivery is always quick and they always respond to me quickly. They even sent me a gift at Christmas which I really appreciated and made me feel like a valued customer.

2023幎1月20日
自発的なレビュヌ
5぀星のうち4の評䟡

Usually great but delivery not great

Update
 customer services just contacted me to discuss this and is going to contact the delivery service they use! Great response from them and I hope it gets resolved quickly! Usually great but the most recent order wasn’t delivered. They called me to say they could resend it but at a cost to me when delivery hadn’t been attempted in the first place. Customer services just said there was nothing they could do and I had to pay again just because dpd said they had attempted but they absolutely did not.

2023幎1月6日
自発的なレビュヌ
5぀星のうち5の評䟡

Simply the best

Been purchasing all of my stock from refine since I opened my business and they have been amazing, so so quick to get orders sent out and prescriptions done, honestly couldn’t recommend them enough, no problem is to big for them and they get it resolved in less than a day which is amazing, thanks for everything this year

2022幎12月20日
自発的なレビュヌ
5぀星のうち5の評䟡

Great filler

2022幎12月2日
自発的なレビュヌ
Refine Group ロゎ

Refine Group からの回答

Hello, thank you for your wonderful review! We are so happy to hear that you have had a great experience with us!

5぀星のうち1の評䟡

SHOCKING BE AWARE!

I have placed an order on the 21/09 that I have never received despite being indoor all day on the delivery day. I have contacted both Refine Pharma and their chosen courier DPD to chase up for my parcel that has been left unattended in the street outside my front door (proof of picture from DPD who haven’t rang the bell or tried to contact me before doing so) by the time I have seen the picture in my emails the parcel was long gone and I never been able to recover my products or get a refund. I had to chase up for over two months both DPD and Refine Pharma, who concluded after long investigations that the parcel was left outside and I should get a refund. However Refine Pharma has received a refund from DPD but said they would only refund a £100 out of the £882.80 order I have lost because they don’t insure their parcel and it is the buyer responsibility to receive their parcel?! Or I should have purchased an insurance from them. I believe it is the professional seller responsibility to make sure your good are being received by the seller and therefore make sure you chose a trustworthy courier company or you insure your parcel. Since I have paid for delivery, the parcel has been left in the street without my consent I believe it isn’t my responsibility to cover the loss and this is the first time I hear such a statement and I have been defrauded from £882.50 by Refine Pharma also please note I have been told 10 days ago they processed the famous £100 refund which I haven’t received up to date.

2022幎9月21日
Refine Group ロゎ

Refine Group からの回答

Hi Elodie, we apologize for your poor experience with DPD and inconvenience of the situation. We use this courier as they are a highly recommended courier service with a range of delivery options available.

We offer parcel protection to all customers for an extra £7. This option comes up at the checkout for all customers, and you must click yes or no to proceed. This covers your order when in the hands of the courier, including if the parcel is damaged, lost or delayed. When customers purchase the protection, we will automatically send out a replacement, but as you did not take out parcel protection your parcel was not covered when in the hands of DPD. DPD carried out the investigation, and despite DPD concluding that they did leave your parcel outside, without the protection, they will only refund £100. This refund policy is DPD’s policy, not Refine Pharma’s, so the refund comes from them. Refine Pharma do not receive the full refund either, so we have not defrauded you. If you had purchased the parcel protection, you would have been covered, and therefore would have received the full refund from DPD.

We have followed and complied with all policies, which you can view on our website. As previously mentioned, the issue with the refund lies with DPD. Our customer service and higher management team have done everything they can to resolve this situation, but the courier and delivery service is out of our hands and control. If you wish to discuss this further, we would be more than happy to. Please phone us on 0161 706 1247.

5぀星のうち5の評䟡

Easy to order and easy to understand


Easy to order and easy to understand the website! Thank you for a great transaction!

2022幎11月25日
自発的なレビュヌ
Refine Group ロゎ

Refine Group からの回答

Hello, thank you for your wonderful review! We are so happy to hear that you have had a great experience with us!

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