Refractique ロゎ
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Refractique レビュヌ 

79
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TrustScore 5段階評䟡の3

3.1

写真屋
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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Put in my order , was promised a delivery date of 02/06/26 . Still not received my goods . Have messaged company twice , still no replies . Won’t order of these again because there is no excuse for no... もっず芋る

5぀星のうち1の評䟡

1 star because I can’t give zero. Item never sent. No response from seller to any correspondence. Have asked for trust pilot review and rating of a product I never received. Fortunately I paid with P... もっず芋る

5぀星のうち5の評䟡

Saw an offer on Facebook but have always been wary of these kinds of offers but as son wanted one. Decided to risk it. Ordering was easy and regular tracking updates. Arrived earlier than expected and... もっず芋る

5぀星のうち5の評䟡

I received my 80mm lens ball kit the next day. The flexi arm and suction cup are great to use with a tripod and makes it easier to set up my shot. Really great fun to use and I will carry the 80mm b... もっず芋る

䌁業情報

  1. 写真屋
  2. 工孊補品補造業者
  3. 写真撮圱サヌビス

圓該䌁業による蚘述

The UK's premier supplier of lensballs and associated accessories. Whether you are using a traditional digital camera or a mobile phone to capture your images a Lensball will add a new creative edge to your photos, in addition to being a whole lot of fun

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3.1

たあたあ

TrustScore 5段階評䟡の3

79件のレビュヌ

5぀星
4぀星
3぀星
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1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌに回答しおいたせん

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.1

すべおのレビュヌ

(79)

過去12か月のレビュヌ数: 5件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

You canceled my order for no apparent


You canceled my order for no apparent reason. Evidently you sent emails explaining what was going on. I didn't get any of them. Only the refund.

2022幎10月4日
Refractique ロゎ

Refractique からの回答

Hi Jim,

Updated following your updated review. Jim we sent two emails before refunding your order due to no response, and a further emailing to your email asking why your order had been cancelled, please check your spam folder. Ultimately we only ship to the UK and this is clearly stated on the website.

I'm sorry that you feel it necessary to leave a 1 star review. As explained in our emails to you, we only currently ship to the UK and our website prevents customers outside the UK placing an order. In your particular case, you entered a US address, but entered the country as the UK, circumventing the system. When we received your order, we did reach out to you twice explaining that we don't ship to the USA, but offering to post your order as an exception. As we didn't receive a response, we took the decision to cancel the order and apply a full refund.

We do our very best to exceed customer expectations, often going above and beyond to ensure that we find a satisfactory outcome for the customer, however if we don't receive a response, the only option we have is to refund. I'm sorry that on this occasion we failed to meet your expectations, if we open up a supply route in to the USA, we'll be sure to drop you a line.

5぀星のうち5の評䟡

Brilliant customer service

Ordered an item on 17/10/2022, was despatched for 48h service the next day.
Unfortunately, Royal Mail industrial action on Thursday affected the delivery however item still was delivered on the day I needed it for someone’s birthday.
Got in touch with the customer service who explained the situation. Item was well packed and I would highly recommend them especially with the current offers 🀩❀

2022幎10月21日
自発的なレビュヌ
Refractique ロゎ

Refractique からの回答

Many thanks for the review Gunta, I'm so pleased your order arrived in time for the birthday, despite the current Royal Mail industrial action.

5぀星のうち5の評䟡

Saved the day! Thank you!

I am beyond happy about the fantastic service I received here. I was trying to order a gift for a niece, whose birthday is today, and the team at Refractique replied to my message on Sunday and have been so very helpful with regards to packaging, postage. They went above and beyond to help me, and as a result my niece will receive her present not only on time, but beautifully packaged, with a message. I cannot recommend this company enough. I am so impressed that I will be ordering a set for myself to enhance my art. The people here look after their customers. And so I will be recommending them to everyone. Thank you again!

2022幎10月9日
自発的なレビュヌ
5぀星のうち5の評䟡

Happy

Saw an offer on Facebook but have always been wary of these kinds of offers but as son wanted one. Decided to risk it. Ordering was easy and regular tracking updates. Arrived earlier than expected and son is very happy thank you xx

2022幎9月9日
5぀星のうち5の評䟡

80mm kit is great

I received my 80mm lens ball kit the next day.
The flexi arm and suction cup are great to use with a tripod and makes it easier to set up my shot.
Really great fun to use and I will carry the 80mm ball in my camera bag as it's great for architecture photos, I'm looking forward to using round some of the building in Birmingham.

2022幎7月18日

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