Terrible, the first few stages were quick and simple. But then the page to load my ID wouldn't load and then every time I got a text reminder, would clock the link and again the page doesn't load. Acc... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
It was all so simple. All l needed to do was enter my D.O.B, email address, telephone number then check my addresses. Once that was done l then signed the form & immediately informed what l could be d... もっと見る
Excellent once I added my name and date of birth the rest of the info came up automatically so no stress
Unable to sign confirmation on phone better if hard copies where available to sign and return i.t problem which the company is now going to solve the problem
企業が回答しました
企業情報
当該企業による記述
The Refund Club helps people discover whether they may be entitled to financial refunds or compensation quickly, clearly, and with expert support. As a specialist client claims support company, we guide clients through each step of the early claims process, from eligibility checks and information gathering to preparing cases for submission to our trusted legal partner, Sandsford Law Ltd, regulated by the Solicitors Regulation Authority (SRA). We’re committed to clarity, efficiency, and trust. That means transparent communication, a smooth onboarding experience, and regular updates so clients always know exactly what’s happening with their claim. Our goal is simple: to make starting a claim straightforward, supportive, and stress-free from day one.
連絡先
3rd Floor, 45 Albemarle Street, Mayfair, W1S 4JL, London, 英国
- 0203 442 4262
- trustpilot@sandsfordlaw.co.uk
- refundclub.co.uk
Have you had a car finance?
4.4
優良
86件のレビュー
ネガティブなレビューの 77％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My personal experience was disappointing and concerning
My personal experience was disappointing and concerning.
I signed up for a motor finance claim but cancelled very shortly afterwards, well within the 14-day cooling-off period (within approximately 30 minutes of initial acceptance). I sent written cancellation to the published cancellation email address and separately withdrew authority for Sandsford Law / Refund Club to act on my behalf.
A few days later I received written confirmation from a Customer Service Manager stating that my cancellation had been “processed”, that no cancellation fee was payable, and that Sandsford Law would “take no further action” on my behalf.
Despite this, I subsequently received multiple emails stating that various motor finance claims had been “accepted” and would be prepared for submission to lenders.
I have now had to raise a formal complaint to seek clarification and confirmation that no action was taken after cancellation.
I can only comment on my own experience, but based on this I was left with little confidence in the internal communication and administration processes.
2026年5月15日
自発的なレビュー
Terrible
Terrible, the first few stages were quick and simple. But then the page to load my ID wouldn't load and then every time I got a text reminder, would clock the link and again the page doesn't load. Accessed the website again just got it to say can't go any further due to a case is already open, went round in circles with no conclusion
2026年5月7日
It was made easy to understand and the…
It was made easy to understand and the instructions were spot on.
2026年5月13日
Refund Club からの回答
Hi Pauline,
Thank you for taking the time to leave us a 5-star review.
We’re really pleased to hear that you found the process quick and easy to complete. We appreciate your feedback and look forward to supporting you throughout your claim journey.
Many thanks,
Refund Club
Refund Club からの回答
Hi Elsie,
Thank you for taking the time to leave us a review
We’re delighted to hear that you found the form quick and easy to complete.
We really appreciate your feedback and are pleased that the process was straightforward for you.
Many thanks,
Refund Club
Refund Club からの回答
Hi Paula,
Thank you for taking the time to leave us a review.
We’re pleased to hear that you’ve had a positive experience so far. We appreciate your comment regarding compensation and, while not every agreement will result in a refund, we will continue progressing your claim and keep you updated as soon as we receive any further information from the lender.
As our service is provided on a no win, no fee basis, there is nothing for you to pay upfront and nothing to lose by having your agreement reviewed. If your agreement was affected, we will work to help you recover any compensation that may be due.
Many thanks,
Refund Club
Refund Club からの回答
Dear Mr Prince,
Thank you for taking the time to leave us a 5-star review.
We’re really pleased to hear that you found the process speedy and easy to complete. Depending on the lender involved, we may also be able to provide an early indication as to whether your finance agreement may have been affected by a Discretionary Commission Arrangement (DCA). So, please take the time to review our updates.
We appreciate your feedback and look forward to supporting you throughout your claim journey.
Kind regards,
Refund Club
Wasn't sure refund club was Sandford…
Wasn't sure refund club was Sandford that many waiting on the a piece of the cane sort it out or not l will get someone else to do it
2026年5月10日
Refund Club からの回答
Dear Mr Ross,
Thank you for your feedback.
We’re sorry to hear about your concerns and would like the opportunity to discuss these with you directly. We have attempted to contact you several times using the details currently held on our file, however unfortunately we have been unsuccessful in reaching you.
For clarity, Refund Club is a trading style of Sandsford Law.
We appreciate that the current position regarding motor finance claims and the FCA review process can be frustrating for customers awaiting further updates. However, we would welcome the opportunity to address any concerns you may have and provide clarification on your claim.
Please feel free to contact our Operations Manager, Elizabeth, directly on 0203 435 7379 at your convenience.
Kind regards,
Refund Club
very easy to make a claim
2026年5月9日
The Refund Club so simples.
It was all so simple. All l needed to do was enter my D.O.B, email address, telephone number then check my addresses. Once that was done l then signed the form & immediately informed what l could be due.
2026年5月9日
Good service and easy to use 👍🏼
2026年5月8日
Excellent once I added my name and date…
Excellent once I added my name and date of birth the rest of the info came up automatically so no stress
2026年5月8日
Lovely people
Good caring informative people lovely to speak to hopefully I win one day I’ll share it with them!
2026年5月2日
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