Refund Club レビュー 

Refund Club からの回答

2026年4月1日

Hi Wilfred,

Thanks for the great review

Really pleased to hear you found it easy to get in touch and that everything was handled quickly.

Many thanks,
Refund Club

Refund Club からの回答

2026年4月1日

Hi Bruce,

Thanks so much for the 5-star review!

Great to hear you’ve found things simple so far, we’ll do our best to make sure the rest of the process is just as smooth.

We’ll keep you updated along the way.

Many thanks,
Refund Club

Refund Club からの回答

2026年4月1日

Hi Bally,

Good to hear everything’s been going smoothly so far. We’ll continue to keep things moving and keep you updated as we go.

Many thanks,
Refund Club

Refund Club からの回答

2026年3月25日

Dear Mr Badran,

We’re sorry to hear about your experience and that you feel our customer service and communication have fallen short.

This is certainly not the level of service we aim to provide, and we take your feedback seriously. A member of our team has tried to contact you directly but was unsuccessful, and we will attempt to reach you again.

We would really appreciate the opportunity to investigate this further and address any concerns you may have.

Many thanks,

Elizabeth
Refund Club

Refund Club からの回答

2026年3月25日

Hi Les,

Thank you for your fantastic review!

We’re really pleased to hear that you found our website easy to navigate and that the information provided was helpful. It’s also great to know you experienced a fast response from our team.

We appreciate your feedback.

Many thanks

Elizabeth
Refund Club

Refund Club からの回答

2026年3月24日

Hi Stephen,

Thank you for your feedback! It’s great to hear you’ve found us professional and trustworthy.

We’ll keep you updated as your claim progresses.


Many thanks,

Elizabeth
Refund Club

Refund Club からの回答

2026年3月24日

Hi Anthony,

Thank you so much for your fantastic 5-star review.

We’re delighted to hear that you found our service user-friendly and that the process felt smooth and efficient from start to finish. Providing clear and consistent updates is something we prioritise, so it’s great to know this helped keep you informed throughout.

We’re also pleased that we were able to quickly confirm the position regarding your finance agreement and give you the clarity and peace of mind you were looking for.

Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.

Many thanks

Elizabeth
Refund Club

Refund Club からの回答

2026年3月24日

Hi Rebecca,

Thank you for your great 5-star review!

We’re really pleased to hear that you found the form easy to complete and that we were able to locate your agreements so quickly. Making the process as simple and efficient as possible is exactly what we aim for.

We appreciate your feedback.


Many thanks

Elizabeth
Refund club

Refund Club からの回答

2026年3月20日

Hi Vicki,

Thank you for taking the time to leave us a review, we really appreciate it.

It’s quite common for customers not to have been made aware of any commission arrangements at the time of their agreement, so you’re certainly not alone.

We will keep you updated as your claim progresses.

Many thanks,

Elizabeth
Refund Club

Refund Club からの回答

2026年3月20日

Hi Paul,

Thank you for your positive feedback.

It’s great to hear that you found the process clear and easy to follow, and that you felt comfortable explaining it to others, that means a lot to us.

Many thanks,

Elizabeth
Refund Club

Refund Club からの回答

2026年3月20日

Dear Mr Mooney,

Thank you for your feedback.

We understand your concern regarding the length of time it can take to receive answers. While we always aim to progress matters as quickly as possible, some stages of the process can take longer due to factors outside of our control.

Please be assured that we are continuing to progress your claim and will keep you updated throughout. If you have any questions in the meantime, please don’t hesitate to get in touch.

Many thanks

Elizabeth
Refund Club

Refund Club からの回答

2026年3月20日

Hi Maureen,

Thank you for your positive feedback.

We’re delighted to hear that you found the process very quick and easy. Making things simple and efficient for our clients is always our priority.

Many thanks

Elizabeth
Refund Club

Refund Club からの回答

2026年3月20日

Hi Jago,

Thank you for your great review

We’re really pleased to hear that you found the process fast and easy to use, and that you received your result so quickly. Providing an efficient and straightforward service is very important to us.

Many thanks,

Elizabeth
Refund Club

Refund Club からの回答

2026年3月20日

Hello Blair,

Thank you for your review

We’re really glad to hear that you found the process easy and quick - that's exactly what we aim to deliver.

Many thanks,

Elizabeth
Refund Club

Refund Club からの回答

2026年3月20日

Hi Gary,

Thank you for your kind feedback.

We’re delighted to hear that you found the process of locating your car finance agreement simple and hassle-free. Your recommendation is greatly appreciated.

Many thanks,

Elizabeth
Refund Club

Refund Club からの回答

2026年3月16日

Dear Mr Dvorkin,

We’re sorry to hear that you feel this way and appreciate you taking the time to share your feedback.

We aim to make contacting us as straightforward as possible and provide a number of ways for customers to get in touch depending on the nature of their enquiry. We take comments like this seriously as they help us review how accessible our communication channels are.

Having reviewed your account, we can see that your email was received on Saturday requesting a call back. As our office hours are Monday to Friday, 9:00am to 5:30pm, enquiries received over the weekend are responded to once the office reopens on the next working day.

A member of our team will be in touch with you shortly to return your call and assist with your enquiry. Our teams work hard to respond to all enquiries as promptly as possible within our working hours, and we appreciate your patience while we process incoming requests.

Thank you again for taking the time to leave your feedback.

Kind regards,
Refund Club

Refund Club からの回答

2026年3月20日

Hello Mr Watson,

Thank you for your feedback.

We understand it may be too early in the process to form a full opinion, but we’re here to support you every step of the way. If you have any questions or need any assistance, please don’t hesitate to get in touch.

Elizabeth
Refund Club

Refund Club からの回答

2026年3月10日

Hi Matthew,

Thank you for taking the time to leave us a review. We're really pleased to hear that you're happy with the service you've received so far.

Our team works hard to make the car finance claims process as straightforward and stress-free as possible, so it’s great to know your experience has reflected this.

If there’s anything more we can do to improve your experience, please feel free to let us know. We're always here to help and truly appreciate your feedback.

Many thanks,

Elizabeth
Refund Club

Refund Club からの回答

2026年3月10日

Hi Kris,

Thank you so much for taking the time to leave us a 5-star review!

We're really pleased to hear that you're happy with the service you've received so far.

Our team works hard to make the claims process as straightforward and stress-free as possible, so it's fantastic to hear such positive feedback.

We truly appreciate your kind words and your support.

Many thanks,

Elizabeth
Refund Club

Refund Club からの回答

2026年3月10日

Hi Sarah,

Thank you so much for taking the time to leave us a 5-star review!

We're really pleased to hear that you're happy with the service you've received so far.

Our team works hard to make the claims process as straightforward and stress-free as possible, so it's fantastic to hear such positive feedback.

We truly appreciate your kind words and your support.

Many thanks,

Elizabeth
Refund Club