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I have sent two emails to Regal Collective, and they have replied both times so canât fault them there, however when i open the email it is blank. Their response is not there⊠i just want an update on... ãã£ãšèŠã
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Everything about this purchase was amazing. Customer service is responsive and timely. Communication is open and they do what they say they will. Product arrived before expected. And let me tell youâŠt... ãã£ãšèŠã
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The custom bracelets are beautiful! If you order 3 bracelets, the third one is free. I didn't understand that and only ordered 2 bracelets, thinking the third one would be made for free. I was mistak... ãã£ãšèŠã
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Been looking for a ring similar to one someone bought for me and finally found this site and decided to give them a chance and I'm sure glad I did! It was beautifully crafted, of great quality, and sh... ãã£ãšèŠã
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Necklaces, Bracelets, Body jewelry, & Earrings. Bringing luxury and style at affordable prices. jewelry to live in, perfect for every woman.
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Regal collective is a very professional company. I ordered a bracelet but just realized , when I paid, that my address was wrong on the site.
I sent a message talking about what happened , and immediately they were able to take care about that- at the end, I got my beautiful bracelet with my kids names.
They understood my problem and quickly solved the problem.
And the bracelet is marvelous. I definitively recommend this company. They love what they do.
Cecilia.
Regalcollective ããã®åç
Hi Cecilia,
Thank you so much for your wonderful review! Weâre so pleased we could quickly help update your address and ensure your personalised bracelet arrived safely. It means so much to hear that you love your bracelet with your childrenâs names on it.
Thank you for supporting our small family business and for trusting us with such a special piece. Your kind words and recommendation truly mean the world to us, and weâre so grateful you took the time to share your experience.
Team Regal Collective
Iâm so happy with my bracelet, just perfect, made really well, thank you very much
Regalcollective ããã®åç
Hi Lynsey,
Thank you so much for taking the time to leave us such a wonderful review and for supporting our small family business!
Weâre absolutely delighted to hear that youâre so happy with your Name bracelet and that you found it to be just perfect and beautifully made. Knowing that youâre happy with the quality truly means a lot to our team.
Thank you again for your kind words. We hope you enjoy your bracelet for many years to come!
Team Regal Collective
Since I watched their add on Instagram I knew I need one piece, and when finally received my bracelet and my necklace with the names of my children I Loved so much, I liked the quality, the names were beautiful very clear to read, so happy and satisfied with the product, Iâm thinking on order more to give to my sister and sister in law, just an observation the shipping was a little long but worth the wait!!
Thanks
Hilda
Regalcollective ããã®åç
Hi Hilda,
Thank you so much for taking the time to leave such a wonderful review and for supporting our small family business!
Weâre absolutely delighted to hear that you love your personalized bracelet and necklace. Knowing that your childrenâs names were beautifully crafted and easy to read means the world to us. Weâre also so happy to hear that youâre considering ordering more as gifts for your sister and sister-in-law.
We also truly appreciate your feedback regarding the shipping time. Please note that each custom piece is handcrafted with care, and this process requires time to ensure every detail meets our high-quality standards. Weâre so glad to hear that you felt it was worth the wait!
Thank you again for your kind words and support. We look forward to creating more meaningful keepsakes for you and your family.
Team Regal Collective
The bracelet was as described and matched the picture! I love it!
Regalcollective ããã®åç
Hi Sheree,
Thank you so much for your wonderful review! Weâre thrilled to hear that your bracelet matched your expectations and that you love it.
Your kind words mean so much to our small family business. Thank you for choosing Regal Collective, and we hope to create something special for you again in the future!
Warm regards,
Team Regal Collective
Absolutely beautiful, arrived really quickly and I absolutely love my necklace, thank you! First class service from start to finish x
Regalcollective ããã®åç
Hi Katherine,
Thank you so much for your wonderful review! Weâre delighted to hear that you love your necklace and that it arrived quickly. It means so much to our small family business to know you had a great experience from start to finish.
We truly appreciate your support and hope to create something special for you again in the future!
Warm regards,
Team Regal Collective
I ordered the gold name bracelet with the names of my three fur babies and it was exceptionally well done and I swim in the ocean quite a bit and I take care of Animals so I have my hands in water almost every day and it still looks as beautiful from the day. I got it and Iâve never taken it off. I wear it everywhere and Iâve had it on for a good two months now outstanding job. I have recommended it to all of my friends.
Regalcollective ããã®åç
Hi Courtney,
Thank you so much for taking the time to share your wonderful experience! Weâre thrilled to hear that your personalized bracelet featuring the names of your three fur babies has held up so beautifully with everyday wear.
Our personalized name bracelets are coated with premium 18K Gold PVD Stainless Steel, which makes them water resistant and designed for everyday use. It means so much to hear that yours still looks as beautiful as the day you received it, even after frequent exposure to water.
Thank you for recommending us to your friends and for supporting our small family business. We truly appreciate your kind words and hope you enjoy your bracelet for many years to come!
Team Regal Collective
Fantastic experience, the custom ring was perfect, my wife loved it. I will be ordering the bracelet soon with my daughters names on it. Highly recommended
Regalcollective ããã®åç
Thank you so much for your wonderful 5-star review, Matthew! Weâre delighted to hear that you had a fantastic experience and that your custom ring turned out perfectly. Knowing your wife loved it truly means a lot to our small family business. We canât wait to create the bracelet with your daughtersâ names for you as well. Thank you for your support and recommendationâwe look forward to serving you again soon!
Team Regal Collective
I have the personalised name bracket and Iâm so happy I got it itâs perfect and looks so stylish thank you I would definitely order from you again
Regalcollective ããã®åç
Hi Helen,
Thank you so much for your wonderful 5-star review! Weâre thrilled to hear that you love your personalised name bracelet and that it turned out exactly as you hoped. Knowing it looks stylish and that youâre happy with your purchase truly means the world to our small family business.
We really appreciate your support and look forward to creating something special for you again in the future!
Team Regal Collective
Regalcollective ããã®åç
Hi Reba,
Thank you so much for your wonderful 5-star review! Weâre delighted to hear you found your piece simply beautiful. Your kind words truly mean a lot to our small family business and motivate us to keep creating meaningful jewelry for our customers.
Thank you again for your supportâwe hope to serve you again soon!
Team Regal Collective
The items I ordered came exactly like the photo. Their tracking status was in accurate though, it said it was still on its way then the package was at my door when I got home. Lived the jewelry though!
Regalcollective ããã®åç
Thank you so much for your wonderful 5-star review, Stephanie!
Weâre delighted to hear you loved the jewelry as much as we loved creating it for you. Your kind words truly mean so much to our small family business.
Sometimes tracking updates can take a little longer to sync with your local shipping carrierâs system. Weâre so glad your jewelry arrived sooner than expected!
Thank you again for supporting our small family business. We hope to welcome you back again soon!
Team Regal Collective
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Very disappointed with my order. It arrived today with the necklace just thrown into the box, resulting in multiple knots. I managed to untangle it myself, but it shouldnât have arrived in that condition.
I also ordered what was advertised as 18K gold, but what I received is gold-coloured stainless steel. The quality is not what I expected based on the product description, and I feel the item is misleadingly advertised.
Overall, Iâm really disappointed with both the quality of the product and the way it was packaged.
Regalcollective ããã®åç
Hello Beth,
Thank you for taking the time to share your feedback and for supporting our small family business.
Weâre truly sorry to hear that your necklace arrived tangled. Every order is carefully packaged and quality-checked by our team before it leaves our facility. While this is uncommon, necklaces can occasionally become tangled during transit due to the way parcels are handled by shipping carriers. We sincerely apologize for the inconvenience, and weâre glad to hear you were able to carefully untangle the necklace.
Regarding the material, our personalized name necklaces are made from 18K gold plated stainless steel, as stated on our product page before purchase. This premium material is tarnish resistant, water resistant, and designed for everyday wear.
Thank you again for your feedback. We truly appreciate your understanding and your support of our small family business.
Team Regal Collective
Fantastic piece of jewellery, made extremely well and looks beautiful, highly recommend
Regalcollective ããã®åç
Thank you so much for taking the time to leave us such a wonderful review!
Weâre delighted to hear that you love your jewelry and that you were pleased with both the quality and craftsmanship. Knowing that you would highly recommend us truly means the world to our team.
Thank you again for supporting our small family business. We hope to create something special for you again in the future.
Team Regal Collective
Quality for the price and very well done and it didn't take long to receive it.
Regalcollective ããã®åç
Thank you so much for your wonderful review, D! â€ïž Weâre so happy to hear that you loved the quality of your piece and felt it offered great value. Itâs also fantastic to know your order arrived quickly! Thank you for choosing Regal Collective and for taking the time to share your experience. Most of all, thank you for supporting our small family businessâit truly means the world to us. We hope you enjoy your piece for many years to come! âš
F.i.n.a.l.l.y...received the lovely name ring I ordered for my daughter's 40th birthday. It was made with her two young son's names, Ford and Rowan.
I had not received my order, by now almost two months after ordering it!
I contacted Regal Collective who quickly responded to my inquiry. They sent me an email with pictures showing that the pkg had indeed been delivered, but not by USPS! I had been looking in my mailbox for it. The delivery service had tossed the pkg at the top step of my long front facing deck! It faces MDOT property & the Blue Water Bridge, my actual front porch faces the side street leading to the International Flag Plaza & The Thomas Edison Walkway.
I was advised to check my shrubbery & contact my neighbors...but there is only two other houses on my dead end cul-de-sac street. I checked in the evening with a flashlight under my spring cleaned and trimmed shrubbery which had now grown larger, my rose bush and growing stock flowers. And THERE it was!! I could only see a sliver of a small white and now dirty pkg underneath another blown into the shrubbery, an empty dirty Fudge Stripe Minis cookie bag wrapper!
The ring was in a very nice black box with a sweet pullout drawer and was just PERFECT! I absolutely LOVE THE RING!! Since I had already told my daughter about her gift, which I sadly thought hadn't been delivered, I decided to give her her birthday gift early and presented it to her yesterday, on my birthday..our birthdays are just a week apart. My daughter absolutely l.o.v.e.s her ring too and is very happy with it, and her two sons love it also!!
The ring is truly super cool, well made and I am very glad I ordered it! Regal Collective has a caring and fast helpful suppot team, and I now know it's a trustworthy family business!
BUY WITH CONFIDENCE from REGAL COLLECTIVE, it is really a terrific family owned business with very well made and lovely items. Thank you!
My only complaint, lies with their delivery service which really needs/ should do better by safely placing pkgs by a front door and not tossed onto a deck stair...ugh!
Regalcollective ããã®åç
Hi Kathryn,
Thank you so much for taking the time to share your experience with us. Weâre absolutely delighted to hear that both you and your daughter love the ring as much as we loved creating it. Personalized pieces like yours, featuring Ford and Rowanâs names, are especially meaningful for us to make.
Weâre very sorry to hear about the delivery experience and that the package ended up hidden in your bush. We can only imagine how frustrating it must have been to believe your order hadnât arrived after such a long wait. Weâre relieved that you were eventually able to locate it and that it arrived safely.
Your kind words about our customer support and craftsmanship truly mean the world to us. Thank you for supporting our small family business and for trusting us with such a special gift for your daughter.
We hope she enjoys her ring for many years to come!
Team Regal Collective
The necklace is beautiful! I have 5 names on my necklace and they are nicely spaced. Great quality!
Regalcollective ããã®åç
Hi Tanya,
Thank you so much for your wonderful review! Weâre delighted to hear that you love your necklace and that all five names are beautifully spaced. Our team takes great care in designing each piece, so itâs especially rewarding to know youâre happy with both the quality and the finished result.
Thank you for choosing Regal Collective and for supporting our small family business. We hope you enjoy your necklace for many years to come!
Warm regards,
Team Regal Collective
Visited my sister recently and seen a customized name bracelet on her. I loved at first glance and had to place an order myself. Ordered two bracelets. One with my name only and others with my kids names. Iâm loving them and I believe itâs at a great price and good quality.
Regalcollective ããã®åç
Hi Jasmine,
Thank you so much for your wonderful review! Weâre delighted to hear that you loved your sisterâs personalized bracelet and decided to order your own. There truly is no greater compliment than having a customer discover us through a loved oneâs recommendation.
Weâre thrilled that youâre enjoying both bracelets and that youâre happy with the quality and value. Personalized pieces featuring meaningful names are some of our favorite creations, and weâre honored to have made these special keepsakes for you and your family.
Thank you for supporting our small family business. We truly appreciate your trust and hope you enjoy your bracelets for many years to come!
Warm regards,
Team Regal Collective
I ordered 2 customised rings and I find them beautiful. They definitely got me more compliments than other expensive jewellery. The items are of great quality, good fit, for a good price.
Regalcollective ããã®åç
Hi Diana,
Thank you so much for your wonderful review! Weâre delighted to hear that you love your two customized rings and that theyâve earned you so many compliments.
Knowing that our jewelry stands out alongside more expensive pieces is incredibly rewarding and exactly what we strive for when creating each personalized design. Weâre also thrilled to hear that youâre happy with the quality, fit, and value of your rings.
Thank you for supporting our small family business. We truly appreciate your trust and hope you enjoy your rings for many years to come!
Warm regards,
Team Regal Collective
Regalcollective ããã®åç
Hi VAD,
Thank you so much for your kind review! Weâre thrilled to hear that you had an amazing experience with our customer service team.
Providing friendly, helpful support is incredibly important to us, so your feedback truly means a lot. Thank you for choosing Regal Collective and for supporting our small family business.
Warm regards,
Team Regal Collective
If anything you buy is on sale or part of a promotion, they wonât let you return it for a refund. All items on their website except 4 rings are on sale currently. This part of the return policy is #4.
#1 reads: Returns Eligibility: At Regal Collective, we take pride in the quality of our products and want you to be completely satisfied with your purchase. We offer a 30-day return policy for unused items that are returned in their original packaging. However, we do not issue refunds for items that have been used, worn, or damaged through normal use or misuse.
Regalcollective ããã®åç
Hi Desiree,
Thank you for your feedback and supporting our small family business.
Weâre sorry to hear that you were disappointed with your experience.
After reviewing the order details, we can confirm that your order included a personalized custom item that was made specifically to your requested specifications. Due to the personalized nature of custom-made products, these items are final sale and are not eligible for return or refund.
Additionally, the order was placed using a promotional offer. As outlined in our Return & Refund Policy, orders placed using promotional or discounted offers are not eligible for return or refund. These policies are clearly displayed on our website prior to purchase and are applied consistently to all orders.
We understand that this may not have been the outcome you were hoping for, and weâre sorry for any frustration caused. Our team responded in accordance with our published policies.
If you have any further questions, please contact our customer care team via email and we will be happy to assist.
Kind regards,
Team Regal Collective
This company has not sent my order (ordered in April for Mothers Day gift ) .
They claim postal inability to deliver to address. I have reached out on 5 occasions and provided address ( which was correct when I placed order) and they keep saying they will check and postal problem, meanwhile not resending and the same response over and over. They claim to be a small family business but I am getting robotic answers and they have still not offered a refund or sent a replacement. It is a sham .
Update
This company has now made amends. They have refunded the cost of the bracelet and have sent me a remade bracelet.
The date is 6/13/26.
Regalcollective ããã®åç
Hello Sally,
Weâre sorry to hear about your experience and completely understand your frustration.
We would like to assure you that we are a small family business and that your order was processed and shipped promptly after purchase. As communicated in our previous correspondence, we have been actively investigating the shipment with the courier after noticing that the delivery had stalled in transit. According to the information provided by USPS, a delivery attempt was made, but the package was ultimately marked as undeliverable due to address-related issues and formatting discrepancies identified by the carrier, which was unfortunately outside of our direct control.
We have been in direct contact with you and are pleased that we have now been able to reach a satisfactory resolution. Customer satisfaction is always our highest priority, and we never want any customer to be left without their order.
We appreciate your patience and understanding throughout this process and thank you for giving us the opportunity to make things right.
Kind regards,
Team Regal Collective
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