Regatta Garden Furniture ロゎ
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Regatta Garden Furniture レビュヌ 

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TrustScore 5段階評䟡の3.5

3.6

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5぀星のうち1の評䟡

Awful service Andrew Witham branch, had to wait 5 weeks for correct table, wrong size protective cover, wanted black parasol got grey. Everything could have been resolved but he was rude, argumen... もっず芋る

5぀星のうち5の評䟡

When we arrived at the Wickford Branch on the A127 we were greeted by Darren who then left us to browse which was good. Once we had made a decision Darren answered all our questions and measured... もっず芋る

5぀星のうち5の評䟡

Hi I just wanted to say how impressed we are with both your service and product !! We only ordered with you yesterday, at the weekend we were deliberating over which garden f... もっず芋る

5぀星のうち5の評䟡

Hayden & Connor from Store2door on behalf of Kensington gardens furniture were extremely helpful as they brought the furniture round the back for my wife. It really show that there are some good deli... もっず芋る

䌁業情報

  1. 家具店

Regatta Garden Furniture に぀いお

さたざたな倖郚゜ヌスから提䟛された情報

Regatta Garden Furniture is a family run business proudly celebrating over 25 years in business. With a strong ethos on customer service we always ensure we offer the very best products, prices and guarantees. Our price match promise is second to none, with the assurance that we will match or beat any legitimate quoted price.

Regatta also are proud to offer the exclusive Kensington Fire and Ice collection. It has been designed and crafted to enhance your outdoor living experience. Constructed from high quality cast aluminium with a stylish contemporary design. The collection comes complete with a 10 year guarantee, the range is hard wearing and will give many, many years enjoyment.

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3.6

たあたあ

TrustScore 5段階評䟡の3.5

1013件のレビュヌ

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3.6

すべおのレビュヌ

(1,013)

過去12か月のレビュヌ数: 12件

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5぀星のうち1の評䟡

Garden Furniture - I wish!

Ordered a Havana Compact corner set on the 6 Apr through Outdoor Edge Garden Furniture. Sent an email to them before purchase and was assured it was in stock - 2-3 week delivery.
Chased at the end of week 2 and told to contact Regatta GF direct - Customer Services.
Mon, 19 Apr - told all managers were in a meeting and discussing delivery dates.
Tue, 20 Apr informed that the date for delivery should be next week 'just making final arrangements for delivery to your area' will call and confirm.
Wed, 21 Apr - no call.
Thu, 22 Apr - told that the furniture, which is now on a boat coming from China, has been delayed and is expected mid May.

THAT MEANS THE ITEM IS NOT IN STOCK.

Now awaiting a refund - money out of my account immediately - money back in 3-5 working days!!

Very very disappointing!!

2021幎4月22日
自発的なレビュヌ
5぀星のうち5の評䟡

All items delivered

Unfortunately the order has been delivered incomplete, once I have received all the items, I will leave a full review.

All items have now been delivered, I am very happy with the quality of the product; it’s very comfortable and the customer service dept are very professional/ quick to act on any discrepancies.

2021幎4月18日
Regatta Garden Furniture ロゎ

Regatta Garden Furniture からの回答

Dear Ms Vickers,
Thank you for your comments, we apologise that the delivery was incomplete. We have since delivered the missing item for you order and hope you enjoy your new garden furniture.
Many Thanks,
Regatta Garden Furniture

5぀星のうち5の評䟡

Service

I bought the furniture during lockdown and was helped by the sales staff through the website. I am not very good with websites. Deliver was made in a timely manner but I have had to put the furniture in the summer house whilst I have some emergency builders on site. Hopefully it will all go together once unpacked but I have every faith Regatta will help. They seem very caring and efficient.

2021幎4月15日
5぀星のうち1の評䟡

ordered a corner set and sun lounger in


ordered a corner set and sun lounger in September left a 300 hundred pounds deposit cash. was told delivery would be in November .it was after Christmas that i thought i better follow up as had heard nothing.
was told it would now be April i asked if that was a definite delivery time and he said yes .just called to check and am now told it would be the end of may but not definite.
in all this time i have never had a single call or update regarding delivery i have had to do all the chasing. when i phoned a manager to complain he gave me a long explanation and as if he was proud of it explained he has a lot of other customers in my position.the set i ordered is no longer on the website i can only assume its no longer available . i said i wanted a refund in cash as this is what i gave them he said OK and offered me 5% discount if i picked a set in stock i refused
i said i would leave a negative review and he said in a uncomfortable tone go ahead i will have it removed and taken down
in all very upsetting experience leaving me to have to find another set now and all delivery times are for end of the summer.

2021幎4月15日
自発的なレビュヌ
Regatta Garden Furniture ロゎ

Regatta Garden Furniture からの回答

Dear Mr Joyce,

I was saddened to read your negative review of the company, we have been trading for over 25 years and the vast majority of customers experiences are positive.

When you placed your order on the 15th October 2020, you were advised that Head Office would advise on a delivery date. We were expecting the Vermont Corner Unit that you placed a deposit on into us by late December to early January. Unfortunately the factory in China had experienced problems with both staff and suppliers resulting in a delay in their production. We have been chasing the factory constantly and have our first delivery of the Vermont Corner Unit due to dock on the 16th May 2021. It will be late May by the time the goods are delivered into us.

Having known the Customer Service Manager for several years now, I can understand that he may have given you a long explanation to appraise you of all the facts. However we do not have a lot of other customers in your position and this is certainly something the company wouldn't be proud of. Similarly we can only assume that you misunderstood the comments he made regarding your statement about leaving a negative review of us. We do not seek to have bad reviews deleted, any negative comments left we try to learn from and improve.

We are sorry that you feel upset by this.

Kind Regards,

The Regatta Garden Furniture Team

5぀星のうち5の評䟡

Excellent purchase!!

Garden set was beautifully made with well padded cushions, very comfy!
Looks beautiful on the decking and I have received many compliments on
my choice.
I had seen similar sets at other outlets but at almost twice the price I paid,
plus it came with a ten year guarantee.

2021幎4月13日
5぀星のうち5の評䟡

Good so far

Although we haven't actually unpacked the furniture yet (because the garden is not yet finished) the service we have had when purchasing and when it was delivered has been excellent.

2021幎4月12日

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