REGN レビュー 

REGN からの回答

2024年12月7日

Thank you so much for your review and for sharing your experience with our products – we're thrilled to hear that you're happy with them, from the reusable bamboo towels to our soap sheets and bin bags. We also appreciate your acknowledgment of our customer service efforts in resolving any queries you've had.

We’d like to clarify the Trustpilot notice you mentioned. Rest assured, we have not been displaying fake or incorrect reviews. The notice was added because we displayed our Trustpilot score on our website without paying Trustpilot’s subscription fee. They charge businesses up to £1,000 per month for permission to use and advertise their own review scores. Unfortunately, this notice implies something misleading, which unfairly suggests that we may have manipulated reviews – something we would never do.

We’re committed to transparency and ethical practices, and while this situation is frustrating, we want to assure you that our reviews are 100% genuine, written by our amazing customers like you.

Thank you for your continued support and for giving us the opportunity to clarify this issue. If there’s ever anything we can do to help, please don’t hesitate to reach out.

REGN からの回答

2024年12月7日

Thank you so much for your kind words and support! We're thrilled to hear you love our laundry scents and have been impressed with the other products you've tried as well. It’s fantastic to know they’ve become a regular part of your routine!

We’re also happy to hear that our customer service team was able to resolve the billing issue quickly for you – we always aim to provide responsive and helpful support to our customers.

Your recommendation means the world to us, and we’re so grateful to have you as part of our eco-friendly journey. If there’s ever anything else we can do for you, please don’t hesitate to reach out.

REGN からの回答

2024年12月7日

Thank you for your feedback. While we’re sorry the freeze-dried watermelon bon bons didn’t meet your expectations, there are several inaccuracies in your review that we need to address:

Product Expectations: These are clearly labelled as freeze-dried bon bons with a watermelon flavour—not real fruit. Misunderstanding this does not make the product itself misleading.

Packaging: Contrary to your claim, the packaging is fully biodegradable, not single-use plastic. This is detailed in the product description.

Customer Communication: You never reached out to us about your issue. If you had, we would have happily resolved it, including offering a refund. Instead, leaving multiple negative reviews about the same issue on different platforms appears to be an attempt to harm our reputation unfairly.

We take pride in being an eco-conscious company and working hard to provide great products and service. Reviews like yours—especially without giving us a chance to make things right—do more harm than good. If you had simply contacted us, this could have been resolved without unnecessary negativity.

We stand by our products and our ethics. If you choose not to shop with us again, that’s your decision, but please ensure any future reviews you leave are accurate and fair.

REGN からの回答

2024年12月7日

Thank you for your feedback. We want to address your concerns and clarify the situation.

We did respond to your emails and confirmed that the issue was due to the bin liners being the wrong size for your needs. We’re sorry to hear you didn’t receive our reply and any inconvenience this may have caused.

Our bin liners are highly rated by our customers, and we strive to ensure every product meets expectations. As this was your first purchase with us, it may be worth selecting a larger size in the future to better suit your requirements. If you’re ever unsure, we’re happy to assist in finding the right product for your needs.

We value your feedback and hope we can provide you with a better experience in the future.

REGN からの回答

2024年12月7日

Thank you for your feedback. We’re very sorry to hear about the issue with your rubber gloves and would like to address your concerns.

Firstly, we have not received any emails from you regarding this matter. Had we received your message, we would have promptly offered a replacement or a full refund to resolve the issue immediately.

We take product quality and customer service very seriously, and we regret that this experience has left you dissatisfied.

REGN からの回答

2024年10月11日

Thank you for sharing your feedback. We truly value our customers, and we’re sorry to hear about your experience. After looking into your case, we found that the customer service issue arose because your request was for a refund on a product that had been used and was not faulty.

Our policy is in place to ensure that refunds are provided for defective items or in situations where the product hasn’t been used, and in this instance, the razor did not meet the criteria for a refund. We understand this can be frustrating, but we hope you understand why we have these policies to maintain hygiene standards, especially with personal care items.

If you'd like to explore other options or if you have any further concerns, please don’t hesitate to reach out again. We’re here to help.