I bought the washing sheets which i have used previously I find the fact you don't have to lumber bottles and boxes from a supermarket appealing. Gives you more room for biscuits. They give a super w... もっと見る
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I’ve been happy with the products I’ve had , reusable bamboo towels instead of paper one, soap sheets , bin bags foil. Have also sorted out Any queries I’ve had. Disappointed to read a Trust pilot h... もっと見る
企業が回答しました
Any item purchased can never be returned or refunded. Products 'not sealed' so get out clause of 'hygeine' rule. Company chooses to not seal. Other similar companies Jude and Modibody allow returns an... もっと見る
企業が回答しました
Love the laundry sheets, so easy to use and definitely washing everything as well liquid or powder. Foaming handwash is great too . Yet to use anti -bac or scouring pads or toilet bomb, but am confide... もっと見る
企業情報
当該企業による記述
At REGN, our entire purpose revolves around developing ethical, eco-friendly products for the benefit of our valued customers and the environment. We are dedicated to the sustainable movement and do everything in our power to provide fellow eco-warriors with the products and resources they need to lead a more conscious life.
連絡先
prospect Park, suite 6, Limewood approach, ls141ng, Leeds, 英国
- info@regn.co.uk
- regn.co.uk
4.1
ほぼ満足
311件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 85％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Save and be clean.
I bought the washing sheets which i have used previously
I find the fact you don't have to lumber bottles and boxes from a supermarket appealing. Gives you more room for biscuits. They give a super wash whether using the scented or unscented. Their delivery is spot on and the cost is great.
2026年8月1日
自発的なレビュー
To much plastic packaging
I have ordered several times but was disappointed to find that most of the products in my latest ordered arrived in DPD plastic bags despite the website stating that they don’t use unnecessary plastic packaging. I can understand that there may be some kind of requirement from DPD to pack liquids in the bags for transport but there is no mention of this on the website, also some of my order was powder that I specifically buy because it is in plastic free packaging and then it arrived in an added DPD plastic bag, totally negating my reason for choosing the product in the first place. I complained and received a very defensive, condescending reply from customer service. I will not be ordering from them again.
2026年6月16日
自発的なレビュー
REGN からの回答
Thank you for your feedback.
Just to clarify, the DPD bags used in your order are 100% recyclable and made from 75% recycled plastic. As you have rightly pointed out, DPD requires liquids to be packed this way for transport, so this is not something we can simply remove when sending certain products.
We do understand that customers choose our products to reduce unnecessary plastic, but there is an important difference between unnecessary packaging and packaging required by a courier to safely transport specific items. Where this packaging is required, we still aim to make sure it is as responsible as possible, which is why the bags used are recyclable and made largely from recycled plastic.
With powders, there can also be occasions where additional protection is used to prevent damage or leakage during transit. This is done to make sure the order arrives safely and avoids wasted product, failed deliveries, replacements and further transport emissions.
We are sorry to hear you were unhappy with the explanation you received, but we do not agree that using courier-required protective packaging undermines the purpose of the products themselves. Our aim remains to reduce unnecessary plastic wherever possible, while still making sure orders arrive safely and meet courier requirements.
Sent damaged stock & complaint ignored
The 2 packs of eco laundry sheets I ordered arrived in broken and torn boxes. They had clearly been despatched that way as the outer packaging was in perfect condition. I emailed info at REGN twice with photos to complain. But though the email seems to have been delivered, they have not replied. I will try and buy my Eco Laundry Sheets somewhere else.
2026年6月10日
自発的なレビュー
I would not shop here again
UPDATE: The retailer's argument is legally invalid because the courier failed to complete the service to my address. Not only am I entitled to a 14 day cancellation with a full refund, under UK law, a parcel is not legally "available for pickup" if it is left in a completely different postal district due to courier failure.Because they failed to deliver to my home address twice and then misplaced it in Camden, the delivery contract was breached. Under the Consumer Rights Act 2015, goods remain the retailer's risk and responsibility until they are physically delivered to your possession at the address provided at checkout.
It's actually crazy the lengths they'll go to not to refund me the original postage cost.
The fact they're trying to justify this is also wild (see response below). Royal Mail failed to deliver multiple times. That's not on me. They took it to a random collection point in Camden, nowhere near my address. Also not on me. I only chose to get it sent back because my hands were tied and they advised me to. There's no way this is legal.
Original review: I would not shop here again. Kept arranging delivery attempts with Royal Mail, but twice nothing turned up. I mentioned this to them and the fact that I didn't want to keep arranging failed deliveries, or collect from a post office that was not remotely local. They told me to leave it and that the item would be sent back at which point I'd be refunded. I was fine with this as these things happen and it was no biggy. But now they are refusing to refund the original postage cost. They never mentioned this when they advised me to leave it. This is also illegal as the service they chose failed. Not me. They need to take it up with Royal Mail instead of making me responsible for them not delivering or taking it to the correct collection point. Have been going back and forth for months now, first wanting a refund then waiting for the item to be returned back to them so I could get my refund. I was very patient despite not getting the item in time. This is really really disappointing.
2026年5月26日
自発的なレビュー
REGN からの回答
Hi Tara,
We’re sorry to read your review and we do understand this was frustrating.
To give some balance, the Royal Mail tracking shows that delivery was attempted, the parcel was then available for redelivery or collection, and we also advised you at the time that these options were available while the parcel was still in Royal Mail’s network.
You later chose not to arrange further collection or redelivery and asked for the parcel to be returned instead. Once the parcel came back to us and was processed, we refunded the cost of the items.
The original postage cost was not refunded because the order was dispatched, Royal Mail handled the parcel, delivery was attempted, and the parcel was then made available for redelivery or collection before being returned. The postage service had therefore been used.
We completely understand that you were unhappy with the collection point and with Royal Mail’s handling of the delivery, but this was not a case where the order was never sent or where no delivery attempt was made. We also cannot control where Royal Mail hold parcels after a missed delivery.
We always try to be fair with customers, but we also have to be fair to the business. In this case, the item cost was refunded when the parcel was returned, but we do not agree that the original postage should also be refunded where the postage service had been used and delivery options were available.
We’re sorry you feel disappointed, but we hope this explains why the decision was made.
Returning customer
Returning customer. I love the products.
Easy to order. Arrived on time.
Thanks
2026年5月9日
自発的なレビュー
They wont let me go!
Bought something once and have been trying to unsubscribe for about a year now. They wont take any notice and keep emailing me.
2026年5月16日
自発的なレビュー
REGN からの回答
Hi Mr Rimmington,
Thanks for your review.
I’m sorry to hear you’ve had trouble unsubscribing. We do not want to send emails to anyone who no longer wishes to receive them.
All marketing emails include an unsubscribe link at the bottom, which should remove you from the mailing list automatically. If that has not worked for you, please contact us with the email address the messages are being sent to and we can check this for you.
Defraud
Any item purchased can never be returned or refunded. Products 'not sealed' so get out clause of 'hygeine' rule. Company chooses to not seal. Other similar companies Jude and Modibody allow returns and refunds. Products are not true to size ordered so never fit but never can be returned. Defrauding customers out of their money
2026年4月30日
自発的なレビュー
REGN からの回答
Hi,
We’re sorry to read your review, but we do need to clarify a few points.
We do accept returns in line with our returns policy and UK consumer rights. However, some products cannot be returned once opened or used for hygiene reasons. This is standard for personal care and intimate hygiene products, and it is not a “get out clause”.
The fact that some products are not sealed does not mean they can automatically be used, opened or handled and then returned. Hygiene restrictions can still apply depending on the type of product and its condition.
Regarding sizing, we provide size options and product information at the point of purchase so customers can choose the size they need. Where the item received matches the size selected at checkout, this would not be classed as the wrong item being sent.
We strongly reject the suggestion that we defraud customers. We are always happy to review genuine issues, but we do have to apply our returns policy fairly and consistently.
Very prompt delivery
Very prompt delivery, and very happy with parum laundry sheets.
2026年4月17日
自発的なレビュー
Lovely range of products
Lovely range of products, good value, easy ordering, would recommend, good delivery.
2026年4月18日
自発的なレビュー
Good customer service but not for hard water areas
Good customer service, but if you are in a hard water area really don’t try these. They left a dreadful white film on metallic surfaces which was hard to remove afterwards. Very disappointed. ☹️
2026年1月10日
自発的なレビュー
Broke after a few months
At the start of the year, I bought a reusable metal coffee filter stand, which - according to the product description - would be "reusable for years". It fell apart after 3 months. When I emailed Regn, this was their reply:
"I’m sorry to hear the coffee filter stand has come apart. These stands are made with fairly delicate wire legs, so they do rely on careful handling and positioning during use and storage. Over time, this type of item can weaken through normal use, and after several months it would be classed as general wear and tear rather than a fault.
As this was purchased at the start of January, it falls outside of what we would be able to cover."
I replied, explaining that I had only handwashed the item, and left it to air dry. They did not respond. I feel that the item description was misleading. Will now have to try soldering it myself! Not good for something that is meant to last for years - hardly a sustainable option.
2026年4月9日
自発的なレビュー
Don't give them your email address
Don't give them your email address. They never stop emailing! Your inbox will be full.
2026年4月11日
自発的なレビュー
REGN からの回答
We completely understand that no one wants an inbox full of emails — that’s frustrating for anyone.
That said, a 1-star review for this doesn’t feel like a fair reflection of our product or service. We send a maximum of three emails per week, and every single one includes a clear and simple unsubscribe option if it’s not for you.
We’re a small business, and reviews genuinely matter. Feedback is always welcome, but it’s important it reflects the full picture. If something isn’t right, we’ll always do our best to fix it — just reach out.
We appreciate your understanding.
Great variety of products
Great variety of products
Prompt delivery and willing to listen
2026年3月18日
自発的なレビュー
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