UPDATE: Don't be fooled by the very polite response below from management. Two days later, I received another email stating again how important their contracts are and that since I did not give thr... もっと見る
企業が回答しました
所在地
所在地を変更6200 Stoneridge Mall Road, Corporate Commons, 3rd Floor, 94588 Pleasanton, CA, US
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The facilities are conveniently located and competitively priced for what they provide. I also like having the ability to visit multiple locations in my area depending on where I need to be each work... もっと見る
The staff at the Regus office in the Pleasanton Corporate Commons location is great! They are so friendly and always accommodating and helpful. They make us feel like it's our actual office.
We renewed the lease for one more year. Scott and Josue are very nice and helpful. We are happy to stay in this location.
企業情報
当該企業による記述
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
連絡先
6200 Stoneridge Mall Road, Corporate Commons, 3rd Floor, 94588, Pleasanton, CA, 米国
- 9253996000
3.5
まあまあ
5件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Ten-year Loyal customer of Regus - Very dissatisfied!
UPDATE: Don't be fooled by the very polite response below from management. Two days later, I received another email stating again how important their contracts are and that since I did not give three months advance notice, my annual contract was renewed, and NO, I CANNOT CANCEL!!! Even after ten years of loyalty, and the contract year has not even started, they won't let me out! It's too bad, the staff in the office are very nice and very helpful. They are great! It's too bad they work for a company that does not value customer service or loyalty!!! They only care about the dollar!!!
I have been a loyal customer of Regus, Pleasanton, CA for ten years. Now we are moving out of the country and after being told that yes they could forward mail to us internationally, we are told they cannot, after we signed for another year extension. The new year does not even start until July 1st, but since I already signed the agreement, they will not let me out of it! I even offered to pay an additional month for notice and they said "We take our renewals seriously...". My suggestion would be to take your customer service seriously rather than your renewals!!! So now after ten years of loyalty, they will not even consider letting me end my renewal contract early, even though it technically hasn't even started! Very poor customer service.
2024年6月11日
自発的なレビュー
Regus - California, Pleasanton - Corporate Commons からの回答
Hi Tim,
I am sorry to hear of your dissatisfaction.
All our agreements have notice periods and auto renewal clauses.
In order not to renew for another term we needed notification prior to 31 March 2024.
We did not hear from you, so the agreement automatically renewed on 1 April.
We could not verify that you were informed that we can send mail abroad.. You then asked for an early termination based on this information, well after the notice period and renewal.
Your US team offered to relocate your agreement to the new country, where we have many locations, but you refused.
A member of my team has been in touch to clarify the situation and the local team are still happy to help with a relocation of your agreement should this be a better option for you.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
Five Star customer experience
Great customer experience! The front office staff, Scott is always helpful and accommodating in answering questions and providing support. Highly recommend this facility!
2024年3月7日
The facilities are conveniently located…
The facilities are conveniently located and competitively priced for what they provide. I also like having the ability to visit multiple locations in my area depending on where I need to be each work day. Lastly, the staff at each facility has been great.
2023年10月25日
We have good experience here!
We renewed the lease for one more year. Scott and Josue are very nice and helpful. We are happy to stay in this location.
2023年9月27日
The staff at the Regus office in Pleasanton, CA is GREAT!
The staff at the Regus office in the Pleasanton Corporate Commons location is great! They are so friendly and always accommodating and helpful. They make us feel like it's our actual office.
2023年6月28日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。