Regus - Colorado, Littleton - Kellogg Center レビュー 

6
TrustScore 5段階評価の2.5

2.7

26 West Dry Creek Circle, Suite 600, 80120 Littleton, CO, US


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I like the security and accessibility of the facility and office area. The staff, community managers, are very helpful, easy to talk to, and responsive to needs. It is quiet and I can get as much wor... もっと見る

5つ星のうち1の評価

I am an existing client, and tried to open a new account for additional services. After asking for assistance in-person on location, I was directed to to the website to complete the signup.... もっと見る

企業が回答しました


企業情報

  1. ビジネス センター
  2. 会議室レンタル サービス

当該企業による記述

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.


連絡先

  • 26 West Dry Creek Circle, Suite 600, 80120, Littleton, CO, 米国

  • 7205755600

2.7

期待以下

TrustScore 5段階評価の2.5

6件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.7

すべてのレビュー

(6)

過去12か月のレビュー数: 2,699

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5つ星のうち1の評価

Treating Clients Like Garbage

I am an existing client, and tried to open a new account for additional services. After asking for assistance in-person on location, I was directed to to the website to complete the signup. Upon first attempt, I realized I did not have all necessary items to set up a separate account. I returned three months later to finalize the setup, only to realize Regus had started charging me from my initial login to there website.

Now that I was ready to begin the new service, I found that Regus was already saying I was $295 in debit. I had been signed up for services that I never intended purchase, and had a series of late fees on top of that. All of this because I didn't receive the help I initially asked for it in-person, when I first inquired about a new account.

I have brought this up to their staff twice now, and have only been ignored. I have sent emails to their corporate and have completed surveys with the same response - they are ignoring me.

I have gone ahead and paid their invoice, while I waited to hear from them - no email, no text, no phone call. Thanks a bunch!

Truly disappointed in their customer service; this 1-star review is well deserved.

2025年9月1日
自発的なレビュー
Regus - Colorado, Littleton - Kellogg Center ロゴ

Regus - Colorado, Littleton - Kellogg Center からの回答

Hi Robert,
I’m sorry to hear of your disappointment but your comments don't represent the facts.
You independently signed an online agreement in July and registered your business to our address with the Colorado Secretary of State. You did not request assistance with setting up the new account, and no member of the team directed you to the website.
The centre team sent you welcome letters, which also requested an updated proof of address for USPS Form 1583. You later obtained a new driving licence and completed the form in person.
Throughout August, your centre team emailed you regarding your outstanding balance, and senior management also reached out to address any concerns, yet none of these communications received a response.
Your current agreement will expire on 31 January 2026. It is a formal, business commitment. We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel an agreement earlier than its end date.
Your centre team is available to answer any of your queries but feel free to email me at Lorraine.brule@regus.com for further support.
Best,
Lorraine Brule
Global Customer Service at Regus

5つ星のうち1の評価

Save your money for a better company!

We have been a customer of Regus for numerous years (over a decade) and I can tell you that they are one of the worst companies we have ever worked with. They auto renew your agreement with little or no notice. They would also rather rely on predatory contract terms then assist or help their clients situation. They have zero interest in customer / client retention and sole interest is gouging customers until the end of their agreement if you can ever get it to end.

Edit: The unfortunate part is when Businesses like Regus have a well worded response, but actually never follow up.

Edit #2: They finally followed up today, just to say we will consider this in the future, but it won’t help you now. Again, I have no dispute we had an agreement with Regus, that’s really not the issue. It’s more the greed, and lack of service by this company. Read all of the reviews they have not just mine, and you will see a startling resemblance in all of the reviews. They are not concerned with customer service or customer loyalty. They are trying to justify a negative review and are only concerned with THEIR bottom line.

2024年5月1日
自発的なレビュー
Regus - Colorado, Littleton - Kellogg Center ロゴ

Regus - Colorado, Littleton - Kellogg Center からの回答

Hi John,
I am sorry to hear of your dissatisfaction.
Your agreement has been renewing every 12 months since you have been a customer so I am surprised to see your complaints regarding this now.
We try to help our customers as much as possible and regret we could not accommodate your request to combine both your agreements into one. We pride ourselves in our customer service and satisfaction, so we feel disappointed that you felt it appropriate to post such negative public comments accusing us of having “zero interest” in our customers” just because we were unable to fulfil your request.
A member of my team has already been in touch to make sure all your questions are answered.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus

5つ星のうち5の評価

Good security and accessibility. Helpful staff.

I like the security and accessibility of the facility and office area. The staff, community managers, are very helpful, easy to talk to, and responsive to needs. It is quiet and I can get as much work done as I need to in a relaxed atmosphere.

2023年9月6日

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