They have the worst service you can imagine, only their online AI is available, they have found a payment that was made, and whilst I try to tell them I did pay they are sending fines and no... もっと見る
企業が回答しました
所在地
所在地を変更4 Penman Way, Gateway House, Grove Business Park, 1st Floor, Enderby, LE19 1SY Leicester, Leicestershire, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I would suggest anyone who is thinking of using their services, Do not. Absolutely useless service, the staff members, sales person or help desk, all are there to ripp you off and refuse to help out... もっと見る
企業が回答しました
Not a good experience at all. Leicester Grove Park. Nice office, but not everyone is professional. Heard bad language frequently from other offices, including shouting at times. Management... もっと見る
企業が回答しました
Very helpful support staff even when faced with difficult and challenging issues
企業情報
当該企業による記述
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
連絡先
4 Penman Way, Gateway House, Grove Business Park, 1st Floor, Enderby, LE19 1SY, Leicester, Leicestershire, 英国
- 8000608702
2.6
期待以下
4件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The AI doesnt work and no uman response
They have the worst service you can imagine, only their online AI is available, they have found a payment that was made, and whilst I try to tell them I did pay they are sending fines and notices.
I see how AI can get things wrong, but they are not willing to let me speak to an agent even after I ask for it and the AI sees it is not resolved! so it is basically AI vs man with no one else to talk to.
Person in front desk was ill, so not even possible to discuss it with any one. When he was there, he said he cant do anything about it. Only the portal.
I know AI can make mistakes, but you should also have the agent option when things become absurd. Especially about payments. they say 10 days to someone to check and call back. 10 (!) days.
Ridiculous that such a big corporation has such low level support and zero human response to issues that needs addressing.
REGUS Leicester Grove park but I assume it is true to all bcs they make you use the portal for all.
2026年10月22日
自発的なレビュー
Regus - Leicester Grove Park からの回答
Hi,
We’re sorry you had this experience and would love to help.
Since you have posted anonymously, please email me at lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist.
Best,
Lorraine Brule
Global Customer Service at Regus
Not a good experience at all
Not a good experience at all.
Leicester Grove Park.
Nice office, but not everyone is professional. Heard bad language frequently from other offices, including shouting at times.
Management, customer service and finance teams were unavailable to talk to human to human and hide behind the app email system.
The only good thing about my experience was the reception team who were helpful, approachable and friendly. Sadly they got the brunt of management not giving a toss. They were worth much more than management teams and were worth their weight in gold.
I had numerous issues, but I know they hide behind the response that they “are sorry this wasn’t communicated to you” or “that it was in your contract” it’s all lip-service. They just care about your money. I’d definitely not recommend them.
2026年2月19日
自発的なレビュー
Regus - Leicester Grove Park からの回答
Hi and thank you for getting in touch.
I’m sorry you feel this way and can only apologise if the information you have been provided has disappointed you.
I reached out to help but you stated to us privately that you wish to remain anonymous. We will of course respect your decision.
I remain available to you at lorraine.brule@regus.com should you wish to revisit this in the future.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
Very helpful support staff
Very helpful support staff even when faced with difficult and challenging issues
2023年7月18日
I would suggest anyone who is thinking…
I would suggest anyone who is thinking of using their services, Do not.
Absolutely useless service, the staff members, sales person or help desk, all are there to ripp you off and refuse to help outrightly.
The worst decision I have ever made, is to use their office space.
2023年7月10日
自発的なレビュー
Regus - Leicester Grove Park からの回答
Hi Sanjeet, I’m very sorry to hear of your dissatisfaction.
Transparency is key to us, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed.
Upon receiving your comment, we reviewed them with your centre team and they confirmed that your main concern is about the retainer fee charged to you.
A two-month retainer fee is required for an office agreement and it is in your agreement terms.
If you need further assistance, please feel free to contact your local community manager who is currently assisting you in this matter.
Regards,
Lorraine Brule
Head of Customer Services at Regus
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